Property amenity

Reviews of Candlewood Suites Sheridan, an IHG Hotel

2.5 out of 5
Candlewood Suites Sheridan, an IHG Hotel
1709 Sugarland Dr, Sheridan, WY

Reviews

8.8

Excellent

Rating 10 - Excellent. 185 out of 329 reviews" "
Rating 8 - Good. 91 out of 329 reviews" "
Rating 6 - Okay. 33 out of 329 reviews" "
Rating 4 - Poor. 12 out of 329 reviews" "
Rating 2 - Terrible. 8 out of 329 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

nicole

Liked: Cleanliness, staff & service
Staff was great! Room was clean and spacious.
Stayed 2 nights in Feb 2024
Response from Megg Guthrie, Director of Sales on Mar 4, 2024
Thank you so much for these kind words. We are thrilled you enjoyed your stay with us!

2/10 Terrible

Cathy

Travelled with family
Disliked: Staff & service
The desk attendant was unhelpful, curt and inconsiderate. We did not stay at this property as a result so no other rating can be made
Stayed 1 night in Sep 2023
Response from Megg Guthrie, Director of Sales on Jan 10, 2024
I am sorry to hear that you had an unsatisfactory experience with our front desk. This is not our standard; we take every review to heart with the goal of constantly improving guest and potential guest satisfaction. We hope you will give us another try in the future.

10/10 Excellent

Bob

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very attentive, clean comfortable rooms and bed. Was nice enough outside to use the grill for dinner.
Stayed 2 nights in Dec 2023
Response from Megg Guthrie, Director of Sales on Dec 18, 2023
We are so happy to hear you enjoyed your stay with us! I am thrilled to know you enjoyed using the grill, it is a great feature of our hotel.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Megg Guthrie, Director of Sales on Dec 14, 2023
Thank you for taking the time for this review, We are happy you enjoyed your stay with us!

8/10 Good

Monty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to spend the nigjt
Stayed 1 night in Oct 2023
Response from Reneria GM on Oct 18, 2023
Hello Monty,Thank you for taking the time to review your experience at the Candlewood Suites Sheridan. We appreciate your business and thank you for your wonderful feedback.We look forward to your next stay with us.Have a wonderful day.

10/10 Excellent

Heidi

Stayed 1 night in Oct 2023
Response from Megg Guthrie, Director of Sales on Nov 6, 2023
We are so glad you enjoyed your stay with us. Thank you for taking the time to let us know how we did.

10/10 Excellent

Aaron

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to and centrally located to everything I needed before heading into the mountains. Plus, the staff was A . SUPER friendly, helpful and respectful.
Stayed 1 night in Oct 2023
Response from Reneria GM on Oct 10, 2023
Hello Aaron,Thank you for such a wonderful review of your stay at Candlewood Suites Sheridan.So glad to hear you enjoyed your time and you found our hotel to be everything you need. Thank you for your compliments to our staff. I'll pass it along to our team; they will be thrilled. We look forward to welcoming you again.Safe travels!

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in a great location! As close to home as possible while on the road. I recommend staying here while in Sheridan.
Stayed 3 nights in Oct 2023
Response from Megg Guthrie, Director of Sales on Oct 10, 2023
We are so glad you enjoyed your stay with us! Thank you for taking the time to let us know how we did. We hope to see you again next time you pass through!

2/10 Terrible

Cheryl

Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Megg Guthrie, Director of Sales on Oct 3, 2023
Thank you for taking the time for this review. These reviews let us know how we can improve. I apologize for any inconvenience you experienced while staying with us and we hope that you'll give us another try in the future.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff and great property. The suites are well kept and well stocked for convenient traveling. It is great to be able to cook meals while on the road.
Stayed 1 night in Sep 2023
Response from Reneria GM on Sep 29, 2023
Hello James,Thank you for the wonderful reviews. We appreciate you for choosing to stay with us. We are thrilled to hear that you had a pleasant stay and were able to meet your expectations.I'll pass along your compliments to our staff. It is a great incentive for us to keep working hard to provide great service to our valued guests.We look forward to welcoming you back to our hotel.Again, thank you for your time and your kind words.

10/10 Excellent

LuVay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Megg Guthrie, Director of Sales on Sep 27, 2023
Hello, we are so glad you enjoyed your stay with us. we hope to see you again in the future!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Reneria GM on Sep 25, 2023
Hello Jennifer,We appreciate your feedback.Thank you for choosing to stay with us.We look forward to welcoming you back soon.Have a great day.

10/10 Excellent

Morris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Reneria GM on Sep 25, 2023
Hello Morris,Thank you for the 5-star review.We hope that we were able to accommodate all your needs.We look forward to your next stay with us.Safe travels.

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean
Very clean and staff was very helpful. I didn't check too many other places in the area, but thought the price was alittle high for this small town. If you had an extended stay, this place would be ideal.
Stayed 1 night in Sep 2023
Response from Reneria GM on Sep 25, 2023
Hello Mary,Thank you for your candid reviews. We appreciate your business, and we are glad that you found our hotel to be very clean. I'll make sure to pass along your wonderful reviews and compliments to our staff. They will be thrilled.Again, thank you for your time and for your kind words.We look forward to welcoming you back to our hotel soon.

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Loved it! No complaints!
Stayed 1 night in Sep 2023
Response from Reneria GM on Sep 25, 2023
Hello Anna,Thank for your wonderful reviews.We appreciate your business.Thank you for choosing to stay with us.We hope to serve you again soon.Have a wonderful day.

8/10 Good

Ruth

Travelled with family
Liked: Amenities
The front desk staff was friendly at check in. And the location was very close to grocery stores.
Stayed 3 nights in Aug 2023
Response from Reneria GM on Aug 18, 2023
Hello Ruth,We are thrilled that you had a pleasant experience! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience, and whenever possible recognize our team for their outstanding service! We look forward to the opportunity to serve you again in the future!Again, thank you for choosing Candlewood Suites and for your kind words!Cordially,

8/10 Good

Kellie, Henderson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed 2 nights. Room is set up for long term stays with kitchenettes, dishes, free laundry… I would absolutely look for this hotel on a longer term vacation. It would be great a family. They do not offer free breakfast due to having your own space/fridge in room.
Stayed 2 nights in Aug 2023
Response from Reneria GM on Aug 18, 2023
Hello Kellie,I wanted to take the time to thank you very much for your recent stay with us at the Candlewood Suites. It is because of guest like you who take the time to tell us how we're doing and make comments like yours that we can continually look to improve our hotel, our service, and the products we offer our guests. Again, thank you for choosing Candlewood Suites and for your kind words! and we are looking forward to welcoming you again. Warm regards from Candlewood Suites Sheridan on behalf of the whole team.

10/10 Excellent

Justin

Stayed 4 nights in Jul 2023
Response from Reneria GM on Aug 18, 2023
Hello,Thank you for taking the time to rate our hotel! As a valued guest, we appreciate your time and for choosing to stay with us. Hope that we were able to accommodate all your needs. I'll be sure to share your 5 star-review with our staff, they will be thrilled! Thank you so much. We really look forward to your next stay with us!

10/10 Excellent

ronnie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable.Staff was friendly.No complaints.
Stayed 1 night in Jul 2023
Response from Reneria GM on Aug 8, 2023
Hello ronnie,We are thrilled that you had a pleasant experience! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience, and whenever possible recognize our team for their outstanding service! We look forward to the opportunity to serve you again in the future!Again, thank you for choosing Candlewood Suites and for your kind words!

8/10 Good

Arlene

Stayed 1 night in Jul 2023
Response from Reneria GM on Jul 24, 2023
Hello Arlene,Thank you for taking the time to rate your experience with us. Hope we were able to accommodate all your needs.Thank you for choosing the Candlewood Suites-Sheridan.We hope to welcome you back soon.Safe travels!

10/10 Excellent

Doug

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Friendly staff.
Stayed 1 night in Jul 2023
Response from Reneria GM on Jul 24, 2023
Hello Doug,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Thank you for staying with us and for your kind words!We hope you will visit us again soon.

6/10 Okay

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
We specifically booked a king size bed and we're put in a room with a queen.
Stayed 1 night in Jul 2023
Response from Reneria GM on Aug 8, 2023
Hello Joe,Thank you for leaving a review of your stay. We sincerely apologize for the issues you encountered. We will be taking the appropriate measures to address the problems that occurred during your stay in an effort to prevent any future occurrence. Please do not hesitate to reach out to the hotel directly if you would like to speak with us about your stay and we would be happy to collaborate with you as to how we can make things right with you. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Reneria GM on Jul 24, 2023
Hello Jennifer,Thank you so much for taking the time to rate your experience with us. We hope we were able to accommodate all your needs.Thank you for choosing Candlewood Suites-Sheridan.We hope to welcome you again soon.Safe travels!

10/10 Excellent

Bret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Reneria GM on Jul 24, 2023
Hello Bret,Thank you so much for the wonderful rating that you gave us. It sure made our day!Thank you for staying with us and we hope to serve you again in the future.Safe travels.Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2023
Response from Reneria GM on Jul 5, 2023
Hello,Thank you so much for choosing to stay the Candlewood Suites-Sheridan.We a appreciate your positive review.We hope to welcome you again soon.Have a great day!

8/10 Good

Edwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good for one night stay
Stayed 1 night in Jul 2023
Response from Reneria GM on Jul 5, 2023
Hello Edwin,Thank you so much for the excellent rating of our hotel!Thank you for choosing our Candlewood Suites Sheridan.We hope to welcome you again soon.Safe travels!

10/10 Excellent

Neenas

Stayed 1 night in Jul 2023
Response from Reneria GM on Jul 5, 2023
Hello Neenas,Thank you for your stay and for taking the time to rate your experience with us.So thrilled to see the wonderful rating that you gave us.We appreciate your time and hope to welcome you again soon.Safe travels!

8/10 Good

Douglas, SUMMERVILLE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convince
Stayed 1 night in Jun 2023
Response from Reneria on Jun 23, 2023
Hello Doug,Thank you for leaving us a wonderful rating.We appreciate you for taking the time and choosing to stay with us. We look forward to your next visit.Have a wonderful day and safe travels.

6/10 Okay

Frank

Stayed 1 night in Jun 2023
Response from Reneria on Jun 23, 2023
Hello Frank,Thank you for reviewing you stay with us. We hope that we were able to accommodate all your needs.If you have any questions or concerns, please feel free to contact us at 3076752100 or email us at reneria@slewy.netThank you for your business and hope to welcome you back in the future.

10/10 Excellent

Jacquelyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only recommendation is to add a bench outside the side door areas for your smoker customers.
Stayed 7 nights in May 2023
Response from Reneria on Jun 8, 2023
Hello Jacuelyn,Thank you for taking the time to review your experience at Candlewood Suites Sheridan. Thank you the 5-star review. It has truly made my day!Thank you for your recommendations about adding a bench outside the side door areas. I will be discussing this with the owner and management.We appreciate your business and for choosing to stay with us. We look forward to welcoming you back soon. Have a wonderful day. Safe travels!

10/10 Excellent

John, Spearfish

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thew hotel is clean and well maintained.
Stayed 2 nights in Jun 2023
Response from Reneria on Jun 5, 2023
Hello John,We appreciate you giving us feedback about your recent stay. It was heartwarming to see all the fabulous scores that you gave us, you really made my day! We are thrilled to hear that you liked our clean and well-maintained hotel.It is always wonderful to read the wonderful experiences from our valued guests.We are looking forward to welcoming you again. Warm regards from Candlewood Suites Sheridan on behalf of the whole team.Again, thank you so much for your feedback, it has truly made my day!

10/10 Excellent

Tre

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Reneria on Jun 5, 2023
Hello Tre,Thank you for the great review and for choosing our hotel again.So happy for the wonderful rate review you gave us. Hope we were able to accommodate all your needs. We are looking forward to welcoming you back soon.Thank you and safe travels!

10/10 Excellent

Stephanie

Stayed 1 night in May 2023
Response from Reneria on Jun 5, 2023
Hello Stephanie,Thank you for taking the time to rate our hotel! As a valued guest, we appreciate your time and are delighted to see the fabulous scores you gave us! I look forward to showing your rating with our staff, they will be thrilled! and really look forward to your next stay with us! Have a wonderful day.

8/10 Good

Duane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Reneria on May 9, 2023
Hello Duane,Thank you for reviewing your stay at the Candlewood Suites-Sheridan. Thank you for your business.We look forward to welcoming you back soon.Have a pleasant day. Safe travels!Cordially,

10/10 Excellent

Cordelia

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and amenities. Staff was friendly and accommodating. Would stay there again in a heartbeat.
Stayed 1 night in Apr 2023
Response from Reneria GM on Apr 24, 2023
Hello Cordelia,Thank you for your wonderful reviews.We are thrilled to hear that you enjoyed your stay.Thank you for your compliments to our staff. We will be sure to pass it along.We hope to welcome you back soon.Safe travels.

4/10 Poor

Tre

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
2nd chance didn’t get the king room I paid for wife and kid stayed on the tiny bed I had to sleep on the recliner. Then they did nothing to help fix it just said oh well. Just don’t expect to get the room you paid for
Response from Cordially, Reneria Campbell GM on Apr 15, 2023
Hello Tre,Thank you for taking the time to write about your experience at the Candlewood Suites. I regret to hear that you are unhappy about not getting the King Suites that you booked. We have provided the 2 double Queens that you've preferred upon arrival and we would be happy to offer you the King Suites as it is available for you.Please let the front desk know immediately so we can make it right. We strive to meet every guests need and we hope to offer you a better service and a pleasant stay.Thank you for your candid feedback. Thank you for staying with us again.

2/10 Terrible

Tre

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Don’t expect to get the room you paid for

6/10 Okay

Chasity

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The Front desk personnel was eating dinner at the front desk and had someone sitting opposite of them from the outside of the desk. When we walked in, we were not greeted but looked at as if we were bothering there dinner time. She did not tell me where the elevator was or what room we were in. She was basically placed my room key down and went back to eating her dinner. She was very rude and unporfessional. The rooms were nice and clean. The morning personell were slightly nicer but same sort of mood.
Response from Morgan Smith, Director of Sales on Mar 27, 2023
Hey there Chasity! I am very sorry to hear about your negative experience staying at our hotel. I would like to apologize to you on behalf of our staff. I can assure you that we have taking the appropriate actions to make sure this doesn't happen again. Please email me at morgan@slewy,net or 307/672/2100 so we can discuss this matter further. Again, thank you for your honest review, and brining this problem to our attention. With respect,Morgan Smith, Director of Sales

10/10 Excellent

Kyler

Travelled with family
Very nice hotel. Clean.
Stayed 1 night in Mar 2023
Response from Morgan Smith, Director of Sales on Mar 20, 2023
Hey Kyler! Thank you for taking the time to review your stay with us at the hotel. If you have any questions or comments, please reach out to us!

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location with a decent view of the mountains. Clean and comfortable room that was spacious.
Stayed 2 nights in Mar 2023
Response from Morgan Smith, Director of Sales on Mar 20, 2023
Thank you so much for taking the time to review our hotel! We love that you enjoyed the view of the mountains, and enjoyed the room. If you have any questions or any other comments please feel free to reach out to us!

4/10 Poor

Daryl, KALISPELL

Travelled with partner
Parking lot icy, tv services poor, Bath clean
Stayed 1 night in Mar 2023
Response from Reneria Campbell- GM on Mar 6, 2023
Hello Daryl,Thank you for taking the time to review your experience with us at the Candlewood Suites-Sheridan.I am very sorry to hear you experienced an issue while you were here with us and found our parking lot to be icy and had poor tv service. Please remember our front desk is available 24/7 to help with any issues you may have. If your room is unsatisfactory and needs further attention from housekeeping or maintenance, we are happy to help your stay back on track. We were finally able to get the tractor and snowplow to remove and haul off the ice chunks from the parking lot on Friday. Thank you again for your candid feedback, and we hope to offer you more pleasant stay in the future.Sincerely,

6/10 Okay

Tammy

Stayed 1 night in Jan 2023
Response from Director of Sales, Morgan Smith on Jan 17, 2023
Thank you so much for leaving a review! I see that you gave us a 6/10, so if you have any questions or comments, please reach out to us!

10/10 Excellent

Catherine, Mishawaka

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that I could get a room on short notice. The room is very well laid out and equipped. I would have appreciated some kind of breakfast offered.
Stayed 1 night in Dec 2022
Response from Director of Sales, Morgan Smith on Dec 22, 2022
Hey Catherine! I am so pleased to see you enjoyed the time you spent with us! When it comes to breakfast, we do offer 20% coupons to a restaurant right down the road from us, as well as we offer a wide range of snacks, hot/cold drinks, and frozen meals in our "Pantry" that's located right next to the main lobby. Again, I am very pleased you enjoyed the stay with us, and I hope you stay with us again soon!

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Stayed 1 night in Nov 2022
Response from Director of Sales, Morgan Smith on Dec 5, 2022
Hey there! Thank you for leaving a review! We are sorry to see you didn't have the best stay with us. Please feel free to reach out if you have any questions, comments, or concerns for us. I look forward to hearing from you! Executive Director of Sales, Morgan Smith.

8/10 Good

Kelly

A
Stayed 6 nights in Nov 2022
Response from Reneria Campbell- GM on Nov 28, 2022
Hello Kelly,Thank you for choosing our Candlewood Suites Sheridan hotel, and for taking the time to give us 4 stars! We look forward to your next stay with us. Safe travels!

10/10 Excellent

Rhonda

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy location from the highway. Quiet and comfortable.
Stayed 1 night in Nov 2022
Response from Reneria Campbell- GM on Nov 28, 2022
Hello Rhonda,Thank you for taking the time to review our hotel! As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay! I look forward to sharing your comments with our staff, they will be thrilled! and really look forward to your next stay with us!

10/10 Excellent

Shelley

Travelled with family
Liked: Property conditions & facilities, room comfort
Great for families
Very nice to have an equipped kitchen. Definitely recommend for families. Could have been cleaner, bathroom toiletry dispensary was empty, and they werent able to replace down pillows with synthetic. Still plan on staying at more Candlewood locations.
Stayed 1 night in Nov 2022
Response from Director of Sales, Morgan Smith on Nov 14, 2022
Hey Shelly!We are very sorry to hear that the room was not up to standards, as room cleanliness is one of our top priorities. We have personally discussed this issue with our head of housekeeping to insure that this will not happen again. We hope that you will return to our hotel and give us another shot!Warm Regards,Director of SalesMorgan Smith

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time at Candlewood
Friendly and efficient staff with clean, comfortable, no frills accommodations I would book this motel again especially if I were staying in this area for a few days. The kitchenette would be great!
Stayed 1 night in Oct 2022
Response from Reneria Campbell- GM on Oct 3, 2022
Hello Cheryl,Thank you for your wonderful review.We look forward to your next stay with us.Thank you so much for your time and your kind words!Safe travels!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room with every thing we needed.
Stayed 1 night in Sep 2022
Response from Reneria Campbell- GM on Sep 23, 2022
hello Pamela,We are thrilled that you had a pleasant experience! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience, and whenever possible recognize our team for their outstanding service! We look forward to the opportunity to serve you again in the future!Again, thank you for choosing Candlewood Suites and for your kind words!

6/10 Okay

Merv, Cheyenne

Stayed 2 nights in Sep 2022