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Reviews of The Pavilion Hotel

4.5 out of 5
The Pavilion Hotel
Huaqiang Road North, 4002, Shenzhen, Guangdong

Reviews

8.2

Very good

Rating 10 - Excellent. 86 out of 246 reviews" "
Rating 8 - Good. 104 out of 246 reviews" "
Rating 6 - Okay. 42 out of 246 reviews" "
Rating 4 - Poor. 10 out of 246 reviews" "
Rating 2 - Terrible. 4 out of 246 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

WALTER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 3 nights in Mar 2024

10/10 Excellent

Xiaohong

Liked: Staff & service, amenities, property conditions & facilities
Nice location to subway system connecting to the airport and railway station. Good restaurants nearby. Staff are very friendly and helpful. Room is larger than general standard size.
Stayed 2 nights in Mar 2024

8/10 Good

Jason

Stayed 3 nights in Nov 2023

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

YUKIO

Stayed 4 nights in Oct 2023

10/10 Excellent

De Ming

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

SASAKI

Disliked: Staff & service
The location is convenient and easy to access to metro.
Stayed 1 night in Aug 2023

8/10 Good

Tony, Clyde Hill ,WA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk lady charged me with RMB 1000,equivalent to about USD 141 at the time of check in, i.e. Sept 18 2019 for hold for security purposes.She promised me I would get it back when I checked out on September 20 2019, but up to date(9/23/2019),in vain. Please action. Thanks
Stayed 2 nights in Sep 2019
Response from Bella on Nov 22, 2019
Dear guest, I am very sorry for the trouble. Your message was only shown on Expedia today. According to the hotel inquiry, your deposit has been returned after you checked out. Is there anything else you need the hotel's help now？

10/10 Excellent

ENG CHIONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Bella on Aug 14, 2019
尊敬的客人，非常感谢您的评分以及对酒店的肯定，期待您下次光临，祝您生活愉快！！！

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
Very pleasant stay, front desk was very helpful. Rooms are nice and big. The only issue I had was at check in where I had difficulties in finding the bell boy to assist us with the luggage off the taxi and into our room.
Stayed 1 night in Aug 2019
Response from Bella on Aug 16, 2019
Dear guests, thank you very much for choosing our hotel and sharing your comments. I'm sorry for causing you a little regret for your stay. Our hotel bellboy is opposite the front desk. No matter which hotel you are in, as long as you have a need, you can ask for help from the check-in staff. They are the "experts" of the hotel and can answer many questions. We look forward to seeing you again and wish you a pleasant and cool summer time.

6/10 Okay

CHENZHOU

Liked: Staff & service
Stayed 1 night in Jun 2019
Response from Bella on Jun 22, 2019
尊敬的客人，感谢您选择入住我们酒店并对酒店进行打分。未能给您带来满分体验，我们深表歉意，请问您方便告知对酒店的哪方面服务不满意吗，我们将对此进行调查记录，以提高酒店服务质量。期待您的回复，祝您生活愉快！！！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019
Response from Bella on May 5, 2019
Dear customer, thank you for staying in our hotel and evaluating our hotel. Look forward to your next visit, I wish you a happy life!

10/10 Excellent

Ruttakan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location
Great location. Next to the subway. Close to shopping area. Recommended
Stayed 3 nights in Mar 2019

10/10 Excellent

Joakim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and close to the electronics district. Metro at the front door. Good food nearby.
Stayed 3 nights in Mar 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wifi sucks
Stayed 1 night in Mar 2019

10/10 Excellent

Tay

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

8/10 Good

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shenzhen 2 days
We decided to spend 2 days in Shenzhen instead of HK, so made a quick booking here after crossing the border. The hotel is immediately next to a metro stop so getting around is very easy. The room was very 80/90's style, but comfortable and clean. There are lots of facilities, we used the pool and spa areas.
Stayed 2 nights in Nov 2018

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Booked at Expedia and confirmed the booking, but hotel staff mentioned no more room left and we had to pay taxi to get to the hotel and so disappointed there was no room available. Why did you guys not sync with the hotel?! So terrible and it is new year eve. Expedia you have a terrible service
Stayed 1 night in Dec 2018

10/10 Excellent

Leonard Meng Kwong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location: right at Metro exit, lots of shopping across the road, lots of eating options. Make sure you check out the underground mall, it's huge. Very safe, lots of security cameras and police around. Definitely consider staying at this hotel again.
Stayed 2 nights in Dec 2018

8/10 Good

Ka Hing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

AB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was an amazing hotel and the stay was brilliant. I would advise for the staff to learn more English although all were very friendly and helpful. Will definitely stay there again
Stayed 4 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenience location, very close to subway. very reasonable price. Clean but a bit old and out of date though.
Stayed 2 nights in Oct 2018

2/10 Terrible

Jack, Hong Kong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel management
Checked out on the typhoon today on 16 sept 18. We were not told in advance the severity of the typhoon (all forms of public transport including taxi is on halt and shops are all closed in the close proximity. We were just told to wait at the lobby until further notice. Inadequate chairs for guests, no water available although there was some iced tea, which there were limited cups and when I asked for cups it took them 2-3 hours to "wash" their used cups. Staff were not accomodating and considering we were stuck im the hotel, no refreshments provided. Hotel did not offer any alternative transport arrangements and we were pretty much on our own. The rooms were also very aged with poor lighting, sofa seemed old with slight odor and overall did not give you the feeling of staying in higher end hotel. Overall experience is subpar considering this is meant to be a 5 star hotel. Would not return again.
Stayed 1 night in Sep 2018

10/10 Excellent

Weimin

Nice big indoor pool and gym with staff
nice big indoor pool and gym with staff.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good location But the room is a too dim
Stayed 1 night in Aug 2018

6/10 Okay

Colm

Liked: Cleanliness, property conditions & facilities, room comfort
Pavillion review
Hotel is in a great location with a metro station right outside the door and a large (albeit 90% electricial/gadget items) mall just over the road with choice of fast food outlets. The breakfast in the hotel is very expensive for what you get so we only ate their once and there was meant to be bar in the hotel which staff directed us to on 2nd floor but when we got their its was boarded up and building works where going, you'd think the reception team would know what so we could only get a beer in the hotel lobby which is nice but lacks atmostphere. Rooms were spacious and clean with good in room facilities.
Stayed 2 nights in May 2018

4/10 Poor

Verified traveller

Stayed 1 night in May 2018

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect for electric wholesale markets
best hotel in Huaquangbei.

10/10 Excellent

Liang Meng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cleanliness is what i wanted! service staff are knowledgeable and bilingual.

6/10 Okay

Xiao Wen

Liked: Staff & service
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

8/10 Good

Fabian

Liked: Staff & service, property conditions & facilities, room comfort
Convenient but hotel a bit old.
Stayed 2 nights in Jun 2017

10/10 Excellent

Gagik 大哥, Yerevan, Armenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, great location, great service
One of the best hotels I have stayed at - with one of the best restaurants in China (as far as my experience goes of most of the cities I visited). Very comfi! Great staff, nice overall design. Highly recommend.

6/10 Okay

J

Disliked: Cleanliness, room comfort
This hotel is a bit small for my liking. the furniture looks old, but overall it is still clean and well kept

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for the price
My wife and I stayed here for one night in transition from Bangkok to home. It was a great deal for the quality of the hotel. We didn't get to try much. I really wanted to check out the indoor pool which looked nice. We will definitely come back to this hotel for a longer stay next time we're in Shenzhen.

8/10 Good

Verified traveller

Liked: Cleanliness

6/10 Okay

Jeremy, Sydney

Liked: Cleanliness
Not too bad

4/10 Poor

jeremy

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Bad restaurants
Aircon not great Staff good but restaurant was really bad

10/10 Excellent

munir

Liked: Staff & service, property conditions & facilities, room comfort
Comfortable stay

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Peter Howell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Me and my wife trully enjoyed our stay in this said hotel

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities

10/10 Excellent

B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover hotel
We stay in the Paviilion for a couple of days whenever we head home from Europe. It is always relaxing and we are very well cared for.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Staff & service
Good location
Front desk staff is inexperienced booked non smoke room but they still give smoking room then said no room to exchange. After half an hour the problem solved

8/10 Good

yvonne, hk

Liked: Cleanliness, property conditions & facilities, room comfort
Clean & comfortable, next to MTR station very convenient.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Very god and clean , enjoyed very much staing there