Reception

Reviews of Renaissance Shenzhen Luohu Hotel

5 out of 5
Renaissance Shenzhen Luohu Hotel
2002 Jiabin Road, Luohu District, Shenzhen, Guangdong

Reviews

7.8

Good

Rating 10 - Excellent. 111 out of 417 reviews" "
Rating 8 - Good. 200 out of 417 reviews" "
Rating 6 - Okay. 63 out of 417 reviews" "
Rating 4 - Poor. 25 out of 417 reviews" "
Rating 2 - Terrible. 18 out of 417 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Wan-Thai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staffs! I have concierge arrange my ride every morning so I do not need to wait for the taxi on the street.
Stayed 7 nights in Apr 2024
Response from jason on Apr 19, 2024
Dear Esteemed Guest,Thank you for choosing to stay at the Shenzhen Panglin Hotel and for providing positive feedback on our accommodation services. Our hotel is situated in the heart of Shenzhen's bustling Luohu commercial center, featuring luxurious and elegant design.With 397 exquisite and comfortable guest rooms and suites, each adorned in a stylish and modern décor with neutral tones, we aim to create a warm and inviting atmosphere. The rooms showcase the captivating charm of the city, inviting guests to embark on an incredible exploration journey.Our hotel boasts four distinct restaurants and lounges, each offering a diverse range of local specialties and world-class culinary options for guests with a penchant for culinary exploration. The Yunjianxuan Revolving Restaurant, located on the 50th floor, completes one full rotation every two hours, allowing you to savor a 360 panoramic view of Shenzhen. Indulge in a gastronomic feast prepared by our Michelin-starred chefs, featuring a delectable array of local and international cuisines.We are committed to upholding the service standards of the Marriott brand, striving to provide you with an even more superior stay experience. We look forward to the pleasure of welcoming you back in the near future and wish you a delightful and enjoyable life!

10/10 Excellent

Jong Yong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from jason on Jan 11, 2024
Dear Esteemed Guest,Thank you for choosing to stay at the Shenzhen Panglin Hotel and for providing positive feedback on our accommodation services. Our hotel is situated in the heart of Shenzhen's bustling Luohu commercial center, featuring luxurious and elegant design.With 403 exquisite and comfortable guest rooms and suites, each adorned in a stylish and modern décor with neutral tones, we aim to create a warm and inviting atmosphere. The rooms showcase the captivating charm of the city, inviting guests to embark on an incredible exploration journey.Our hotel boasts four distinct restaurants and lounges, each offering a diverse range of local specialties and world-class culinary options for guests with a penchant for culinary exploration. The Yunjianxuan Revolving Restaurant, located on the 50th floor, completes one full rotation every two hours, allowing you to savor a 360 panoramic view of Shenzhen. Indulge in a gastronomic feast prepared by our Michelin-starred chefs, featuring a delectable array of local and international cuisines.We are committed to upholding the service standards of the Marriott brand, striving to provide you with an even more superior stay experience. We look forward to the pleasure of welcoming you back in the near future and wish you a delightful and enjoyable life!

8/10 Good

WENTAO

Stayed 3 nights in Nov 2023
Response from jason on Jan 2, 2024
Dear Esteemed Guest,Thank you for choosing to stay at the Shenzhen Panglin Hotel and for providing positive feedback on our accommodation services. Our hotel is situated in the heart of Shenzhen's bustling Luohu commercial center, featuring luxurious and elegant design.With 403 exquisite and comfortable guest rooms and suites, each adorned in a stylish and modern décor with neutral tones, we aim to create a warm and inviting atmosphere. The rooms showcase the captivating charm of the city, inviting guests to embark on an incredible exploration journey.Our hotel boasts four distinct restaurants and lounges, each offering a diverse range of local specialties and world-class culinary options for guests with a penchant for culinary exploration. The Yunjianxuan Revolving Restaurant, located on the 50th floor, completes one full rotation every two hours, allowing you to savor a 360 panoramic view of Shenzhen. Indulge in a gastronomic feast prepared by our Michelin-starred chefs, featuring a delectable array of local and international cuisines.We are committed to upholding the service standards of the Marriott brand, striving to provide you with an even more superior stay experience. We look forward to the pleasure of welcoming you back in the near future and wish you a delightful and enjoyable life!

10/10 Excellent

Rachid

Liked: Cleanliness, staff & service, property conditions & facilities
Response from jason on Feb 18, 2024
Dear Esteemed Guest,Thank you for choosing to stay at the Shenzhen Panglin Hotel and for providing positive feedback on our accommodation services. Our hotel is situated in the heart of Shenzhen's bustling Luohu commercial center, featuring luxurious and elegant design.With 403 exquisite and comfortable guest rooms and suites, each adorned in a stylish and modern décor with neutral tones, we aim to create a warm and inviting atmosphere. The rooms showcase the captivating charm of the city, inviting guests to embark on an incredible exploration journey.Our hotel boasts four distinct restaurants and lounges, each offering a diverse range of local specialties and world-class culinary options for guests with a penchant for culinary exploration. The Yunjianxuan Revolving Restaurant, located on the 50th floor, completes one full rotation every two hours, allowing you to savor a 360 panoramic view of Shenzhen. Indulge in a gastronomic feast prepared by our Michelin-starred chefs, featuring a delectable array of local and international cuisines.We are committed to upholding the service standards of the Marriott brand, striving to provide you with an even more superior stay experience. We look forward to the pleasure of welcoming you back in the near future and wish you a delightful and enjoyable life!

2/10 Terrible

Siu Yip

Stayed 1 night in Nov 2023
Response from jason on Dec 6, 2023
尊敬的宾客,感谢您选择入住深圳彭年万丽酒店,我们会继续秉承万丽品牌的服务标准,努力为您带来更优质的入住体验,希望不久之后能与您再次相遇,祝您生活愉快!

10/10 Excellent

Siu hei

Stayed 2 nights in Nov 2023
Response from jason on Dec 18, 2023
Dear Esteemed Guest,Thank you for choosing to stay at the Shenzhen Panglin Hotel and for providing positive feedback on our accommodation services. Our hotel is situated in the heart of Shenzhen's bustling Luohu commercial center, featuring luxurious and elegant design.With 403 exquisite and comfortable guest rooms and suites, each adorned in a stylish and modern décor with neutral tones, we aim to create a warm and inviting atmosphere. The rooms showcase the captivating charm of the city, inviting guests to embark on an incredible exploration journey.Our hotel boasts four distinct restaurants and lounges, each offering a diverse range of local specialties and world-class culinary options for guests with a penchant for culinary exploration. The Yunjianxuan Revolving Restaurant, located on the 50th floor, completes one full rotation every two hours, allowing you to savor a 360 panoramic view of Shenzhen. Indulge in a gastronomic feast prepared by our Michelin-starred chefs, featuring a delectable array of local and international cuisines.We are committed to upholding the service standards of the Marriott brand, striving to provide you with an even more superior stay experience. We look forward to the pleasure of welcoming you back in the near future and wish you a delightful and enjoyable life!

8/10 Good

Shing Kee

Stayed 1 night in Nov 2023
Response from jason on Nov 14, 2023
尊敬的宾客,感谢您选择入住深圳彭年万丽酒店并且对于酒店住宿服务给予了良好的评价。酒店位于深圳罗湖商业中心,拥有奢华而典雅的设计。403间臻美舒适客房和套房,每间客房装饰时尚摩登,中性色调凸显温馨氛围,将城市迷人风情娓娓道来,引领着游客们踏上不可思议的探索旅程。4间风格迥异的餐厅及酒廊满足宾客渴望探索美食的味蕾,提供美味纷呈的当地特色及世界经典美食选择。云景轩旋转餐厅位于酒店50层,每2小时一圈的速度让您可以欣赏深圳360全景风貌,星级厨师精心打造的饕餮盛宴和异国佳肴,让您在云端尽情享用美食。我们会继续秉承万丽品牌的服务标准,努力为您带来更优质的入住体验,希望不久之后能与您再次相遇,祝您生活愉快!

6/10 Okay

Siu Yip

Stayed 1 night in Nov 2023
Response from jason on Nov 13, 2023
Dear valued guest,Thank you for choosing to stay at Renaissance Shenzhen Luohu Hotel and for providing positive feedback on our accommodation services. Located in the heart of Shenzhen's Luohu commercial center, our hotel boasts luxurious and elegant design.With 403 exquisite and comfortable guest rooms and suites, each room is decorated in a modern and stylish manner, featuring neutral tones that create a warm atmosphere, immersing guests in the captivating charm of the city and setting the stage for an incredible exploration journey.Our four distinct restaurants and lounges cater to guests eager to explore culinary delights, offering a diverse selection of local specialties and world-class cuisine. Clouds, our revolving restaurant on the 50th floor, completes a full rotation every two hours, allowing you to enjoy a 360 panoramic view of Shenzhen. Indulge in a sumptuous feast crafted by our star chefs, featuring a variety of local and international delicacies.We will continue to uphold the service standards of the Renaissance brand, striving to provide you with an even higher quality stay. We hope to have the pleasure of welcoming you back soon for another delightful encounter. Wishing you a wonderful life!

8/10 Good

Junlian

Travelled with family
It’s great and friendly.
Stayed 2 nights in Jul 2023
Response from jason on Jul 31, 2023
Thank you for your kind feedback! We're delighted to hear that you had a great and friendly experience during your stay. Providing excellent service and a warm and welcoming atmosphere is our top priority, and we're thrilled that you enjoyed your time with us.If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future for another wonderful experience. Have a fantastic day!

8/10 Good

Liong Kee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from jason on May 4, 2023
尊敬的宾客,感谢您选择入住深圳彭年万丽酒店并且对于酒店住宿服务给予了良好的评价。酒店位于深圳罗湖商业中心,拥有奢华而典雅的设计。403间臻美舒适客房和套房,每间客房装饰时尚摩登,中性色调凸显温馨氛围,将城市迷人风情娓娓道来,引领着游客们踏上不可思议的探索旅程。4间风格迥异的餐厅及酒廊满足宾客渴望探索美食的味蕾,提供美味纷呈的当地特色及世界经典美食选择。云景轩旋转餐厅位于酒店50层,每2小时一圈的速度让您可以欣赏深圳360全景风貌,星级厨师精心打造的饕餮盛宴和异国佳肴,让您在云端尽情享用美食。我们会继续秉承万丽品牌的服务标准,努力为您带来更优质的入住体验,希望不久之后能与您再次相遇,祝您生活愉快!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place! Mulan took exceptional care of us! The view was nice and the bathtub!
Stayed 1 night in Dec 2020
Response from Henry Zhang on Jan 6, 2021
Dear Valued Guest,thank you for your review about our hotel! We are delighted to hear that you enjoyed your stay with us. It is extremely honored for us to serve you well.Looking forward to welcoming you again.

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bed!
Very nice property. Enjoyed the very comfortable bed. Made me want to sleep late. The bathroom was well laid out. Nice breakfast. No exec lounge for bkfst.
Stayed 1 night in Dec 2019
Response from Renaissance Shenzhen Luohu Hotel on Dec 16, 2019
Dear Valued Guest , Thank you for your review about our hotel ! We are delighted to hear that you enjoyed your stay with us. It is extremely honored for us to serve you well , we appreciate your feedback. We will definitely improving our F&B menu selections. Looking forward to welcoming you again. Best regards, Mengsi Zhao Marketing&Communications Manager Renaissance Shenzhen Luohu Hotel

8/10 Good

lawrence, Singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall, a decent hotel, nearby to shopping center
Stayed 4 nights in Aug 2019
Response from Renaissance Shenzhen Luohu Hotel on Dec 2, 2019
Dear Valued Guest, Thank you for your positive review of our hotel ! We are delighted to hear that you enjoyed your stay with us. It is extremely honored for us to serve you well , we appreciate your feedback. Looking forward to welcoming you again. Best regards, Mengsi Zhao Marketing&Communications Manager Renaissance Shenzhen Luohu Hotel

10/10 Excellent

Verified traveller

Stayed 5 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, close to shopping & many good restaurant close by, Room very clean & large
Stayed 1 night in Jul 2019
Response from Renaissance Shenzhen Luohu Hotel on Dec 2, 2019
Dear Valued Guest, Thank you for your positive review of our hotel ! We are delighted to hear that you enjoyed your stay with us. It is extremely honored for us to serve you well , we appreciate your feedback. Looking forward to welcoming you again. Best regards, Mengsi Zhao Marketing&Communications Manager Renaissance Shenzhen Luohu Hotel

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly renovated
Nice hotel
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Everything is good . Nice staff. Brought me a cake on my birthday
Stayed 4 nights in Apr 2019

6/10 Okay

Roger S L

Liked: Staff & service
Stayed 3 nights in Apr 2019

8/10 Good

Pranav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Panglin Hotel
Good hotel and good location , its now taken over by the Marriott Group and become the Renaissance Hotel.
Stayed 7 nights in Apr 2019

10/10 Excellent

Alvin

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price in a four to five star hotel, convenient to nearby restaurants
Stayed 4 nights in Apr 2019

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Panglin hotel was great, staff were friendly and very helpful
Stayed 5 nights in Feb 2019

10/10 Excellent

Elwing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money. Short walk from MTR and Dongmen.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness
With the property in "transition" to being part of the Marriott family, there were a great deal of changes that took away a lot of space and customer service to this hotel. The rooms kept the same quality, but the check-in process was like going to a Holiday Inn
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Hotel under going renovation. Many facilities were shut down. Expedia should have notify us so that we can make informed decision on whether to live with a hotel under going renovation.
Stayed 4 nights in Nov 2018

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2018

10/10 Excellent

John, Houston,Tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel at a reasonable price
Stayed 1 night in Nov 2018

4/10 Poor

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Under renovation
Under renovation. Will skip for now
Stayed 2 nights in Oct 2018

8/10 Good

Diego Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still good hotel
Old but gold
Stayed 1 night in Oct 2018

6/10 Okay

KWOK HING

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Kickon, HK

Liked: Staff & service, room comfort
Near subway station but the lobby is under renovation, quite noisy.
Stayed 1 night in Oct 2018

8/10 Good

Boh Chee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
hotel close to what i need and near mrt
one thing is no good is wifi, cable spot and calling service for transport , during renovation room fee should reduce only new room
Stayed 5 nights in Jul 2018

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 5 nights in Jun 2018

6/10 Okay

vernon

Good
Ok,Internet not so good
Stayed 2 nights in May 2018

8/10 Good

Venkatesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

James

Liked: Cleanliness, staff & service
Hotel was nice, however there was renovation work ongoing which was noisy at times
Stayed 2 nights in May 2018

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jess , Boston, Mass

Liked: Cleanliness, staff & service, room comfort
Good location but aging guestroom
Hotel is located at a convenience location. Lobby looks very nice and only guests can take the elevator to floor with guestrooms using their room card. Standard guestrooms look quite old. Hotel should spend money on renovation.
Stayed 3 nights in Mar 2018

10/10 Excellent

China Traveler, Southern California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
94 Years Old Caregiver
Hotel staff was excellent in addressing the various unique issues associated with traveling with a 94 1/2 years old mother in a wheelchair. When the airlines damaged my mom's wheelchair, they were kind enough to provide a substitute one during my stay at the hotel. When I had needs to obtain money from an ATM or directions to various parts of the city via the bus, they went out of their way to personally help me. One should be warned that that the Chinese restaurant on the third floor DOES NOT take any American credit cards (AMEX, MasterCard or Visa) despite the hotel being able to accept American credit cards. One should also be able to read and converse in Chinese fluently to effectively order at the Chinese restaurant. With the appropriate assistance, your experience will be acceptable The restaurant at the top of the hotel had an excellent staff that met my culinary dining experience enjoyable, especially at the Christmas Eve Dinner Buffett that I attended When, surprisingly, the taxis didn't know where the hotel was located at - the staff (via phone) "help" the taxi driver find the hotel
Stayed 2 nights in Dec 2017

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Spacious rooms, beautiful facility, great location. I always stay at this hotel when in Shenzhen.
Stayed 5 nights in Oct 2017

8/10 Good

Lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Stay was excellent except desk alarm clock was ticking slightly loud.
Stayed 3 nights in Aug 2017

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away!
It's gone downhill since I last stayed there. First, they gave me a transformer and it blew a fuse. Second, they upgraded me to a nice suite, the transformer they gave me showed that it was working but my laptop ran out of juice. I requested a different transformer, it never showed, so I checked out and switched hotels. It's not worth the savings. The Shangri-La is worth the extra money.
Stayed 2 nights in Jul 2017

8/10 Good

Trong Luan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Super nice, location is good and the room very comfortable, im.sure will go again

4/10 Poor

Gary, Singapore

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Bathroom
The standing bath room is very small. I am fat and tall. During bathing, my body kept on contacting the wall and glass of the bathroom. I have to bath much slower to avoid breaking the glass wall and this wasted large amount of water, soap and shampoo. I think it is better to either give me a bigger bathroom or let your customers know your bathroom size before we do the booking of hotel room to help both you and us. I am also old and not prefer to use bath tub as I might slip and fall. The bath tub is not good for the elderly people. Other room conditions and facilities are good and clean.

8/10 Good

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the stars fell off
Advertised as a 5 star star hotel but it would only be a 4 star in European standards. Good breakfast buffet, little over priced.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

bradley, Wabasca Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Western tourists
Was very good even though had no luggage the whole time there? Awesome place, I always stay here

10/10 Excellent

Mrs.H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every time I go to Shenzhen, I stay at Panglin
gorgeous lobby, friendly staff, spacious room, comfy bed... love it!!