Exterior

Reviews of Novotel Shenzhen Watergate

4 out of 5
Novotel Shenzhen Watergate
1019 Shennan Zhong Rd, Shenzhen, Guangdong

Reviews

8.0

Very good

Rating 10 - Excellent. 163 out of 604 reviews" "
Rating 8 - Good. 302 out of 604 reviews" "
Rating 6 - Okay. 88 out of 604 reviews" "
Rating 4 - Poor. 35 out of 604 reviews" "
Rating 2 - Terrible. 16 out of 604 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

thiam choy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Derrick

Stayed 1 night in May 2023

6/10 Okay

Yanfei

Travelled with family and small children
Liked: Staff & service
Nice staff, good location, but the property has been there for many many years and the amenities & facilities don't look that clean.
Stayed 1 night in Sep 2021

4/10 Poor

yim hung

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast is the worst I ever had! Don’t know how can they rate 4 stars! Staffs are not helpful at all
Stayed 4 nights in Dec 2020

8/10 Good

Dean, Edmonton

Travelled with family, Travelled with partner
Liked: Cleanliness
The hotel has a good location near Hongling metro station and Grand Theater Metro Station. There is a mall nearby and the room is very comfy. We didn't like the smoky smell in the hallways/elevators and that the pool was closed in July 2020.
Stayed 3 nights in Jul 2020

8/10 Good

HAMAD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020

10/10 Excellent

SHUGUANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

CHAK KAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Aurelien

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I loved the hotel, the location (near Grand Theater and Shenzhen Museum), the friendly staff and the delicious breakfast buffet. My only qualm was some cigarette odor in non-smoking room.
Stayed 1 night in Nov 2019

8/10 Good

Michael, Singapore

Liked: Cleanliness, staff & service
Near 2 mrt stations as well as bus stations. Near banks as well. Swimming pool under repair.
Stayed 2 nights in Nov 2019

10/10 Excellent

Mary, Canada

Travelled with partner
Liked: Cleanliness, staff & service
Close to MTR, shopping mall and variety of restaurants.
Stayed 14 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We were only there for one night. Hotel was clean, comfortable and the buffet breakfast was very good. Location right in the city centre.
Stayed 1 night in Oct 2019

6/10 Okay

Leylian

Service not very good and not really clean
Stayed 7 nights in Oct 2019

6/10 Okay

Patricia

Stayed 1 night in Aug 2019
Response from Vicky Zou on Sep 8, 2019
Dear Guest,Warm greetings from Novotel Watergate Shenzhen! Hope this email will finds you well! Further to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning our shortfalls. More importantly, I would like to apologize once again for the disappointment which you encountered during your stay.

10/10 Excellent

Fu Ying Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Vicky Zou on Sep 10, 2019
尊敬的宾客,您好!感谢惠赐有关下榻万德诺富特的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019
Response from Vicky Zou on Sep 28, 2019
Dear Guest, Warm greetings from Novotel Watergate Shenzhen !Further to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback, we all look forward to welcoming you back soon!

10/10 Excellent

Fu Ying Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Vicky Zou on Sep 10, 2019
尊敬的宾客,您好!感谢惠赐有关下榻万德诺富特的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Great location, big shopping mall within 8 minutes on foot and subway, bus are not far. Very clean, good amenities
Stayed 2 nights in Jul 2019
Response from Vicky Zou on Sep 8, 2019
Dear Guest, Warm greetings from Novotel Watergate Shenzhen !Further to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback, we all look forward to welcoming you back soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, surrounded by local market and supermarket! Nice room and bed~ Would like to come back
Stayed 2 nights in Jul 2019
Response from Vicky Zou on Jul 14, 2019
Dear Guest, Warm greetings from Novotel Watergate Shenzhen! Hope this email will finds you well! Further to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning,we all looking forward to welcoming you back soon!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
It’s a little out dated. But over all the rooms was spacious and clean. Location is pretty good close to all the shopping.
Stayed 2 nights in Jul 2019
Response from Vicky Zou on Jul 14, 2019
Dear Guest, Warm greetings from Novotel Watergate Shenzhen! Hope this email will finds you well! Further to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning,we all looking forward to welcoming you back soon!

10/10 Excellent

Ashraf

Liked: Cleanliness, property conditions & facilities, room comfort
Great location
It was great stay with one only concern regarding the restaurant, they need to have well speaking English person to take orders, I called twice with difficulty understanding my order they had to switch me to the receptionist. Otherwise the hotel is very nice
Stayed 5 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Vicky on Jun 15, 2019
Warm greetings from Novotel Watergate Shenzhen! Hope this email will finds you well!  Further to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning, we all looking forward to welcoming you back soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not too bad
Need to locate the subway location and how it is link to rest of Shenzhen. Could be cheaper
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Business traveller
Disliked: Amenities
Not a good choice for westerner business traveler Really poor WiFi Not close to westerner food options Metro is a conserablw distance away Few English Speakers on staff Beds were ok AC at any setting the room was cold That’s enough
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Disliked: Staff & service
The receptionists do not speak English
Stayed 1 night in Apr 2019

10/10 Excellent

Keshwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

8/10 Good

TingFung

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
No one seems to speak English. It was a struggle to get basics through. The breakfast was one of the worst that I have ever had. The quality of food was suboptimal.
Stayed 4 nights in Mar 2019
Response from Vicky Zou on Mar 28, 2019
Dear Guest, Warm greetings from Novotel Watergate Shenzhen! Hope this email will finds you well! Further to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning our shortfalls. More importantly, I would like to apologize once again for the disappointment which you encountered during your stay. Regarding the comments which you have mentioned in the survey, we are very regret to make you feel uncomfortable caused by the Breakfast experience. We will give the comments to our Food and beverage team and discuss what we can do to make improvement. We also see that you mentioned our staff can not speak English. We will give more training to our staff. Once again, please accept my sincere apology and thank you for sharing your concern with us. I do hope you can have a better staying experience with us on your next visit. We all look forward to welcoming you back soon !

8/10 Good

HsiangJu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Vicky Zou on Mar 9, 2019
Dear Guest, Warm greetings from Novotel Watergate!Further your rencent visit to the hotel, I would like to take this opportunity to thank you for taking time to share with us your feedback and concering.We all look forward to welcoming you back soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location, and breakfast is pretty food. Hotel itself smells and is worse condition than the photos show
Stayed 2 nights in Feb 2019
Response from Vicky Zou on Mar 9, 2019
Dear Guest, Warm greetings from Novotel Watergate!Further your rencent visit to the hotel, I would like to take this opportunity to thank you for taking time to share with us your feedback and concering our shortfalls. Regarding to the smell, we already share your feedback with our relatived department to check and follow up.Apologize once again for the disappointment which you encontered during your stay.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Service is good. Staffs are friendly. Sound proofing needs improvement. Noise from next door/corridor could be heard. Walking distance to 3 different metro lines.
Stayed 3 nights in Feb 2019

8/10 Good

Thu Tiila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service, generous space, convenient location. The layout of the shower/toilet is a little awkward. Otherwise it is perfect.
Stayed 1 night in Feb 2019

8/10 Good

tsz yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Not recommend
Overall I would say Novotel Shenzhen doesn’t reach our expectations. The first night we ordered food from the hotel and it came with cold food did’t taste good and also a terribly torn nappkin that’s really unacceptable. Before we were thinking to have breakfast in the hotel but after this we decided not to. And other thing is the hotel not even provide convertor and which it is a very basic equipment. Therefore the only socket we can use is the USB socket, but we found out it didn’t work since they told us due to the hotel policy they blocked the socket. That’s really odd. After we complained, they gave me one convertor and which didn’t work neither. I would say really speechless for this experience. Only the bed it was comfortable.
Stayed 2 nights in Feb 2019

10/10 Excellent

Hongyan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s impressive, check in and out very quickly and people are patient. Rooms are clean, beverages in the rooms are free and refill everyday. Price was good, I’ll book it again when I travel to Shenzhen.
Stayed 1 night in Feb 2019

8/10 Good

Wanwong

Liked: Cleanliness, staff & service
Convenient location . Easy access to public transport and shopping area
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Hotel undergo electric maintenance
Stayed 2 nights in Dec 2018

10/10 Excellent

Tsz Hei Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is fantastic.
Overall hotel is very nice and is quite convenient to go to difference areas in the city. Would come here to stay again in the future.
Stayed 1 night in Dec 2018
Response from Vicky on Jan 25, 2019
Dear Guest, Warm greetings from Novotel Watergate Shenzhen! Hope this email will finds you well! Further to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback,We all look forward to welcoming you back soon!

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in a vey good location, just seconds from the subway exit. The hotel is clean and comfortable, and the room has a free mini bar with a Coke, Sprite and Beer that is replaced every day. The bathroom was nice and clean and the toiletries were nice. There is also a small gym that is free for guests to use.
Stayed 3 nights in Dec 2018
Response from Connie on Dec 12, 2018
Thank you for your suport Novotel Shenzhen Watergate.We are very appeciate your feeback.we wil l share to our staff and will keep the hard work. Have a nice day!

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2018

8/10 Good

Chen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018