All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Breakfast is the worst I ever had! Don’t know how can they rate 4 stars! Staffs are not helpful at all
yim hung
Stayed 4 nights in Dec 2020
8/10 Good
Dean, Edmonton
Travelled with family, Travelled with partner
Jul 21, 2020
Liked: Cleanliness
The hotel has a good location near Hongling metro station and Grand Theater Metro Station. There is a mall nearby and the room is very comfy. We didn't like the smoky smell in the hallways/elevators and that the pool was closed in July 2020.
I loved the hotel, the location (near Grand Theater and Shenzhen Museum), the friendly staff and the delicious breakfast buffet. My only qualm was some cigarette odor in non-smoking room.
Verified traveller
Stayed 1 night in Nov 2019
8/10 Good
Michael, Singapore
Nov 11, 2019
Liked: Cleanliness, staff & service
Near 2 mrt stations as well as bus stations. Near banks as well.
Swimming pool under repair.
Michael
Stayed 2 nights in Nov 2019
10/10 Excellent
Mary, Canada
Travelled with partner
Nov 1, 2019
Liked: Cleanliness, staff & service
Close to MTR, shopping mall and variety of restaurants.
We were only there for one night. Hotel was clean, comfortable and the buffet breakfast was very good. Location right in the city centre.
Verified traveller
Stayed 1 night in Oct 2019
6/10 Okay
Leylian
Oct 22, 2019
Service not very good and not really clean
Leylian
Stayed 7 nights in Oct 2019
6/10 Okay
Patricia
Sep 4, 2019
Patricia
Stayed 1 night in Aug 2019
Response from Vicky Zou on Sep 8, 2019
Dear Guest,Warm greetings from Novotel Watergate Shenzhen! Hope this email will finds you well!
Further to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning our shortfalls. More importantly, I would like to apologize once again for the disappointment which you encountered during your stay.
Dear Guest, Warm greetings from Novotel Watergate Shenzhen !Further to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback, we all look forward to welcoming you back soon!
Great location, big shopping mall within 8 minutes on foot and subway, bus are not far. Very clean, good amenities
Verified traveller
Stayed 2 nights in Jul 2019
Response from Vicky Zou on Sep 8, 2019
Dear Guest, Warm greetings from Novotel Watergate Shenzhen !Further to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback, we all look forward to welcoming you back soon!
Excellent location, surrounded by local market and supermarket!
Nice room and bed~
Would like to come back
Verified traveller
Stayed 2 nights in Jul 2019
Response from Vicky Zou on Jul 14, 2019
Dear Guest,
Warm greetings from Novotel Watergate Shenzhen! Hope this email will finds you well!
Further to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning,we all looking forward to welcoming you back soon!
8/10 Good
Verified traveller
Business traveller
Jul 8, 2019
Liked: Cleanliness, staff & service
It’s a little out dated. But over all the rooms was spacious and clean. Location is pretty good close to all the shopping.
Verified traveller
Stayed 2 nights in Jul 2019
Response from Vicky Zou on Jul 14, 2019
Dear Guest,
Warm greetings from Novotel Watergate Shenzhen! Hope this email will finds you well!
Further to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning,we all looking forward to welcoming you back soon!
It was great stay with one only concern regarding the restaurant, they need to have well speaking English person to take orders, I called twice with difficulty understanding my order they had to switch me to the receptionist.
Otherwise the hotel is very nice
Warm greetings from Novotel Watergate Shenzhen! Hope this email will finds you well!
Further to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning, we all looking forward to welcoming you back soon!
Need to locate the subway location and how it is link to rest of Shenzhen. Could be cheaper
Verified traveller
Stayed 1 night in Apr 2019
6/10 Okay
Verified traveller
Business traveller
Apr 24, 2019
Disliked: Amenities
Not a good choice for westerner business traveler
Really poor WiFi
Not close to westerner food options
Metro is a conserablw distance away
Few English Speakers on staff
Beds were ok
AC at any setting the room was cold
That’s enough
No one seems to speak English. It was a struggle to get basics through. The breakfast was one of the worst that I have ever had. The quality of food was suboptimal.
Verified traveller
Stayed 4 nights in Mar 2019
Response from Vicky Zou on Mar 28, 2019
Dear Guest,
Warm greetings from Novotel Watergate Shenzhen! Hope this email will finds you well!
Further to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning our shortfalls. More importantly, I would like to apologize once again for the disappointment which you encountered during your stay.
Regarding the comments which you have mentioned in the survey, we are very regret to make you feel uncomfortable caused by the Breakfast experience. We will give the comments to our Food and beverage team and discuss what we can do to make improvement.
We also see that you mentioned our staff can not speak English. We will give more training to our staff.
Once again, please accept my sincere apology and thank you for sharing your concern with us. I do hope you can have a better staying experience with us on your next visit.
We all look forward to welcoming you back soon !
Dear Guest,
Warm greetings from Novotel Watergate!Further your rencent visit to the hotel, I would like to take this opportunity to thank you for taking time to share with us your feedback and concering.We all look forward to welcoming you back soon!
Great location, and breakfast is pretty food. Hotel itself smells and is worse condition than the photos show
Verified traveller
Stayed 2 nights in Feb 2019
Response from Vicky Zou on Mar 9, 2019
Dear Guest,
Warm greetings from Novotel Watergate!Further your rencent visit to the hotel, I would like to take this opportunity to thank you for taking time to share with us your feedback and concering our shortfalls. Regarding to the smell, we already share your feedback with our relatived department to check and follow up.Apologize once again for the disappointment which you encontered during your stay.
Service is good. Staffs are friendly. Sound proofing needs improvement. Noise from next door/corridor could be heard. Walking distance to 3 different metro lines.
Overall I would say Novotel Shenzhen doesn’t reach our expectations. The first night we ordered food from the hotel and it came with cold food did’t taste good and also a terribly torn nappkin that’s really unacceptable. Before we were thinking to have breakfast in the hotel but after this we decided not to. And other thing is the hotel not even provide convertor and which it is a very basic equipment. Therefore the only socket we can use is the USB socket, but we found out it didn’t work since they told us due to the hotel policy they blocked the socket. That’s really odd. After we complained, they gave me one convertor and which didn’t work neither. I would say really speechless for this experience. Only the bed it was comfortable.
It’s impressive, check in and out very quickly and people are patient. Rooms are clean, beverages in the rooms are free and refill everyday. Price was good, I’ll book it again when I travel to Shenzhen.
Hongyan
Stayed 1 night in Feb 2019
8/10 Good
Wanwong
Feb 11, 2019
Liked: Cleanliness, staff & service
Convenient location . Easy access to public transport and shopping area
Overall hotel is very nice and is quite convenient to go to difference areas in the city. Would come here to stay again in the future.
Tsz Hei Jeffrey
Stayed 1 night in Dec 2018
Response from Vicky on Jan 25, 2019
Dear Guest,
Warm greetings from Novotel Watergate Shenzhen! Hope this email will finds you well!
Further to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback,We all look forward to welcoming you back soon!
It is in a vey good location, just seconds from the subway exit. The hotel is clean and comfortable, and the room has a free mini bar with a Coke, Sprite and Beer that is replaced every day.
The bathroom was nice and clean and the toiletries were nice.
There is also a small gym that is free for guests to use.
Verified traveller
Stayed 3 nights in Dec 2018
Response from Connie on Dec 12, 2018
Thank you for your suport Novotel Shenzhen Watergate.We are very appeciate your feeback.we wil l share to our staff and will keep the hard work.
Have a nice day!