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Reviews of Super 8 by Wyndham The Woodlands North

2.5 out of 5
Super 8 by Wyndham The Woodlands North
28673 I-45 N, Shenandoah, TX

Reviews

6.6
Rating 10 - Excellent. 230 out of 1003 reviews" "
Rating 8 - Good. 285 out of 1003 reviews" "
Rating 6 - Okay. 192 out of 1003 reviews" "
Rating 4 - Poor. 142 out of 1003 reviews" "
Rating 2 - Terrible. 154 out of 1003 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

John

Stayed 1 night in Mar 2024

10/10 Excellent

Brandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good the beds are just small other than that price good clean nice people
Stayed 1 night in Mar 2024

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service
My room rate of cigar smoke, and the bathrooms have cockroaches in the baby stage
Stayed 1 night in Mar 2024

6/10 Okay

Terry

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

Simone

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad roaches
Stayed 5 nights in Feb 2024

10/10 Excellent

Amina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Patricia

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved being able to get a comforable room and that my service dog as well my training service dog could stay without feeling like it was to much trouble for them to be with me. I didn't care for the maid service cart running back and forth in front of my room and tapping on my door when the do nit disturb sign was out.

10/10 Excellent

albeiro

Travelled with family
Liked: Amenities
Stayed 1 night in Mar 2024

10/10 Excellent

D'Arius

Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024

8/10 Good

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, clean room, very affordable.
Stayed 1 night in Jan 2024

2/10 Terrible

Chris, Livingston

Stayed 6 nights in Jan 2024

2/10 Terrible

Eric

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

Robert

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Shower didnt work, wriiting on the wall, dogs barking all morning next door to my room.
Stayed 1 night in Jan 2024

10/10 Excellent

Fatiha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and calm place
Stayed 1 night in Jan 2024

10/10 Excellent

Deborah

Stayed 1 night in Dec 2023

10/10 Excellent

Anthony, Bensenville

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Safe and clean
Stayed 5 nights in Sep 2023

2/10 Terrible

Rachael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was so much dust and we killed bugs every day. And I’m pretty sure there was mold because I couldn’t stop coughing in the room.
Stayed 7 nights in Dec 2023

2/10 Terrible

Cirpaci

Disliked: Cleanliness, staff & service, property conditions & facilities
No lights in the room a lot of bedbugs I wouldn’t recommend anyone staying there
Stayed 1 night in Dec 2023

2/10 Terrible

Jason

Stayed 2 nights in Dec 2023
Response from General Manager on Dec 18, 2023
We apologize for any issues that occurred during your stay.

6/10 Okay

Andrea

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is rundown on the upkeep. There's crazy caulking around the tub drain. It's sealed poorly on the bottom of the tub. The area is very walkable for basic needs and leisure. The classic La Quinta decor and layout are nice. Especially the closet as hiding ones wardrobe is aesthetically pleasing.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
We apologize for any issues that occurred during your stay. We are trying our best to make repairs and update this hotel. Again, we apologize for any inconvenience.

10/10 Excellent

Latoya

Business traveller
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
Thank you for taking the time to tell us about your experience at La Quinta by Wyndham Conroe. It is always a pleasure to receive positive feedback. We particularly pleased that you found our hotel great place to stay. We will share your comments with our team, who we are certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Poor

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities
A/c not working light out in rest room sink stopper broke
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
We apologize for the issues that occurred during your stay. We are working on getting new air conditioners and updating this hotel. Again, sorry for any inconvenience

10/10 Excellent

Trudy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice great staff,
Stayed 1 night in Dec 2023
Response from General Manager on Dec 11, 2023
Thank you for your feedback and we hope to see you again soon

8/10 Good

sergio, Laveen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Kind of old but cozy place, near shopping mall
Stayed 1 night in Dec 2023
Response from General Manager on Dec 11, 2023
We thank you for your feedback

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Clean bed and shower exactly what i needed
Stayed 1 night in Nov 2023
Response from General Manager on Dec 11, 2023
Thank you for your feedback.

2/10 Terrible

Rosie

Disliked: Cleanliness, staff & service, property conditions & facilities
flees and roaches all in the rooms no tv no microwave to keep our food warm when we ate out -10/10 around never come back.
Stayed 1 night in Sep 2023
Response from Manager on Dec 2, 2023
We apologize for any issues that occurred during your stay. We are taking care of this issue by calling our exterminator. Again, sorry for any inconvenience

4/10 Poor

Sergio

Liked: Amenities
Disliked: Cleanliness, staff & service
I booked a room with certain amenities for a reason. I show up and they had given my room away. They gave me a substandard room that had small cockroaches in the bathroom that I killed. This was a 2out of 5 visit.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Thank you for your feedback. We apologize about the issues that occurred during your stay.

10/10 Excellent

Avyana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Thank you for your feedback. We hope that you enjoyed your stay with us and hope to see you again soon.

4/10 Poor

Brittany

Travelled with family
Liked: Cleanliness
DO NOT USE ELEVATORS!
So check in was easy and friendly. Room was clean. Was a bit not happy that it had no fridge, so we had to ice and cooler drinks/food. There is no price difference like not cheaper or anything without them. The beds were clean and well made but not super comfy. Also DO NOT USE THE ELEVATORS!! So first thing in the morning our 11 year old get stuck in the elevator, halfway between floors. Staff tried resetting the elevator but had no one on staff that new how to emergency open it. Needless to say our daughter was very brave but understandably freaked the F out. Thankfully the local fire department was AMAZING! They had her out within 5 minutes of them arriving. While waiting the Manager was saying how it gets stuck a lot! I mean really! Obviously there was a problem here, not cool! I mean sure they felt bad and said they would make it right but over a month later we have heard nothing so our next trip will not include this hotel.
Stayed 1 night in Oct 2023
Response from General Manager on Nov 21, 2023
We thank you for your feedback. Sorry, about no one getting back to you about this matter. We are under new management. So, we are working on the elevator issue as we speak. Again, sorry for any inconvenience.

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Cheap, but you get what you paid for.
The hotel is old and run down. Very dirty outside,needs a good power washing. The sign outside is missing, so if you didnt see a picture of the building, you wouldnt know it was the super 8.
Stayed 1 night in Nov 2023
Response from cg on Nov 19, 2023
Thank you for the review

2/10 Terrible

Verified traveller

Travelled with family
Won’t go back
Non smoking smelt like smoke, my daughter and I experienced bed bug bites, grungy rooms, tv didn’t work properly.
Stayed 6 nights in Nov 2023
Response from cg on Nov 16, 2023
Thank you for the review. What room were you in ?

10/10 Excellent

tim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a bad hotel for the price good location
Stayed 1 night in Nov 2023
Response from cg on Nov 14, 2023
Thank you for the review

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from cg on Nov 13, 2023
Thank you for the review, Can you advise the issues.

6/10 Okay

James

Travelled with pets
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Big
Stayed 1 night in Nov 2023
Response from cg on Nov 9, 2023
Thank you for the review

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was very clean, very friendly staff.!
Stayed 1 night in Nov 2023
Response from cg on Nov 6, 2023
Thank you for the review

6/10 Okay

Gabriela

Business traveller
Disliked: Amenities, property conditions & facilities
Not a safe place!
Stayed 1 night in Oct 2023
Response from cg on Nov 6, 2023
??? Why

4/10 Poor

Richard

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Dirty rooms
Fllors were damp. Had roaches in both rooms. Bathrooms dirty. Shower not clran, room had a musty moldy odor.
Stayed 2 nights in Oct 2023
Response from cg on Nov 3, 2023
Thank you for your review

8/10 Good

Angela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on Nov 1, 2023
Thank you for your rating of our hotel. We hope that you guys enjoyed your stay with us and hope to see you again soon.

8/10 Good

Virginia

Liked: Property conditions & facilities
It was a nice stay
Stayed 1 night in Oct 2023
Response from cg on Oct 30, 2023
Thank you for your review

2/10 Terrible

Nnamdi

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This property is terrible, very terrible. I actaully slept with roaches running around me. Dead bugs, dirty and old wash room, food particles on the floor. It was a horrible experience, i had to check out in less than 8 hours as i couldn't stay. The advert online is very deceptive and no were to what was advertised. They promised breakfast when i booked but on getting there, no breakfast, i wasnt bothered though cause i will be scared to eat in such place
Stayed 2 nights in Oct 2023
Response from carol on Oct 28, 2023
Thank you for the review

4/10 Poor

Jawonza

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
NO WiFi signal
Stayed 3 nights in Oct 2023
Response from cg on Oct 20, 2023
Thank you for the review, We were in the process of transitioning from LaQuinta to Super 8 and they shut down the sytems for a short time

2/10 Terrible

Thomas

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Owners need to take more responsibility
Upon arrival the extremely appologetic and helpfull desk clerk explain to us that the room we booked (a deluxe king with fridge and microwave) was unavalible because the owners had left booking open beyond capacity and as a result they were over booked by 12 reservation. The helpful clerk was able to gove us a room that had yet to be assigned but it was a 2 doubles room. We took the room but it was utterly irresponsible for the owners to make such a mistake and then leave the night clerk to deal with the situation totally on his own. Props to that gentlemen for putting up with all that he did that night and try to make the best out of a bad situation
Stayed 1 night in Oct 2023
Response from cg on Oct 16, 2023
The owners did not leave the property open. The Third party website left the site open , which made us over booked.Thank you for the review

2/10 Terrible

Brenda

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from cg on Oct 16, 2023
Thank you for the review

2/10 Terrible

Angela

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel need an Exterminator the had roaches plus the room had a foul smell. Overall not happy at all.
Stayed 1 night in Oct 2023
Response from cg on Oct 15, 2023
Thank you for the review.Did you tell the front desk of your issues?

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff is great! The amenities are lacking. We were promised breakfast but because of the "change over to Super 8" that has been cancelled. We were promised laundry facilities in the laundry room. The Washer is always breaking down. The coin op part on the machine kept my quarters after it got stuck. I have yet to get my quarters back. The bathroom door is broken. The florescent lights over the bathroom vanity are out. I reported all these issues immediately and have yet for them to be fixed. Otherwise, the cleaning staff is great. Just use the dnd sign if you don't want them to open your door at an inopportune time. No roaches, no bed bugs or unsightly such issues.
Stayed 8 nights in Sep 2023
Response from cg on Oct 14, 2023
Thank you for the review, Did you let the front desk know about the washing machine? Bathroom door? and bathroom light? So, we can have Maintenance check all these items.

4/10 Poor

Leah

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The place was old and out dated
Stayed 2 nights in Oct 2023
Response from cg on Oct 14, 2023
Thank you for the review

2/10 Terrible

Velton

Stayed 1 night in Oct 2023
Response from cg on Nov 2, 2023
Thank you for the review

4/10 Poor

Carrie

Disliked: Amenities, property conditions & facilities
Pool was closed down. Was told it was because someone put soap in it, but it was very murky looking and there was an older closed sign which told me it had been down awhile. Smoke alarm was wrapped in a plastic bag. Surfaces in room were not all clean…Easy access from the north side of Houston, Dennys right next door which was nice.
Stayed 2 nights in Sep 2023
Response from cg on Oct 11, 2023
Thank you for your review

10/10 Excellent

steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good one night stay.
Easy check in and friendly front desk clerk. Hotel was affordable and near the expressway, shops and restaurants. Hotel was outdated but we came to learn that they were moving to another location but our room was clean and quiet. Being disabled I was happy for a low height comfortable bed which majority accessible rooms fail to have.
Stayed 1 night in Oct 2023
Response from carol on Oct 11, 2023
Thank you for your review

10/10 Excellent

Janice

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from cg on Oct 11, 2023
Thank you for your review