Suite, 1 King Bed with Sofa bed, Non Smoking

Reviews of Comfort Inn & Suites Gateway to Glacier National Park

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 483 out of 852 reviews" "
Rating 8 - Good. 268 out of 852 reviews" "
Rating 6 - Okay. 68 out of 852 reviews" "
Rating 4 - Poor. 16 out of 852 reviews" "
Rating 2 - Terrible. 17 out of 852 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra j

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ice
Stayed 1 night in Mar 2024

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Staff exceptional
Stayed 1 night in Mar 2024

10/10 Excellent

Erin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and accommodating. You can tell that everyone really puts in the extra effort to make sure guests are happy.
Stayed 1 night in Mar 2024

10/10 Excellent

Rosalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casino
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Travelled with partner
The staff are always wonderful to deal with. The breakfast served has lots of variety and is of high quality.
Stayed 1 night in Mar 2024

10/10 Excellent

Taras

Liked: Staff & service, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fast and friendly check in, good price
Stayed 1 night in Mar 2024

6/10 Okay

Aldin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Thank you for staying with the Comfort Inn & Suites of Shelby. It looks as if we missed the mark in providing you an exceptional stay. I hope you will return the next time your travels bring you to Shelby to give us a second chance to better host you.

10/10 Excellent

Kathy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service upon check in.
Stayed 2 nights in Feb 2024

6/10 Okay

James

Liked: Cleanliness, staff & service
Location to the highway was good.
Stayed 1 night in Jan 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful!!
Stayed 1 night in Dec 2023

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Christa

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

4/10 Poor

Lani

Liked: Cleanliness, property conditions & facilities
Room was clean and comfortable. The first night there was someone walking around and listening to music till 3am. I figured it was another customer however the second night was worse than the first…. Louder and till 4:30. Definitely someone who was working. Definitely not a good stay
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 13, 2023
Thank you for your review. I want to apologize for the noise that you experienced during your stay. I hope that you will consider staying with us again and please fee free to report any problems so that we have the opportunity to resolve the issue at the time of the occurrence as it is important to us that all of our guests enjoy a quiet, comfortable stay.

10/10 Excellent

Douglas

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Carol

Travelled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Stayed 1 night in Nov 2023

8/10 Good

Pam

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
High line Motel
Excellent staff. Very friendly people. Cleanliness was great. But on the other hand, the shower handle was broken and only on one temperature. The shower was very very hot and you could not turn it up or down. Hopefully they got this fixed. The room temperature was definitely too warm for us so we open the window. The bed was not very comfortable. I think it needs to either be flipped or changed. Would I stay here again? Yes we dealt with the issues and really appreciated the cleanliness of the place.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 27, 2023
Thank you for your review. We appreciate your comments and are happy to repoort that we were able to repair the shower handle and the room now has hot & cold. I want to apologize that you were unable to find a comforrtable room temperature room temperature by using the heater/ air conditioning unit but am happy you were able to be more comfortable by opening the window, also would like to apologize for the bed not being to your liking. I am happy that you found the staff to be excellent and the cleanliness to be on point. We hope that you will stay with us again the next time you pass through Shelby!

8/10 Good

Dennis

Stayed 1 night in Nov 2023

4/10 Poor

David

Disliked: Amenities, property conditions & facilities
Too noisy from Midnight to 3AM loud TV upstairs. All I wanted was 8 hours of sleep.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 13, 2023
Thank you for taking the time to write a review of your recent stay. Please know that we work hard to give each guest a quiet, comfortable experience and I am so sorry that we were unable to provide that for you. I hope that you will give us another chance to better host you in the future.

10/10 Excellent

Leigh

Stayed 1 night in Nov 2023
Response from General Manager on Nov 6, 2023
Thank you for your review. We hope to see you in the future!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on Nov 6, 2023
Thank you for your review. We hope to see you again in the future!

10/10 Excellent

Kathryn, Gibbons

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking for the truck and trailer. Staff was wonderful. Suggestion as to offering a Gluten free option for either bagel or toast?? (Keep it in the freezer and have a sign saying it is available?)
Stayed 1 night in Oct 2023
Response from General Manager on Nov 3, 2023
Thank you for taking the time to write a review of your recent stay. I am so happy to hear that you founnd the staff to be wonderful and ample parking for your truck and trailer. I will see what I can do about adding a gluten free bread option. That is a great idea! We hope to see you again the next time you are in the area!

8/10 Good

Scott

Stayed 1 night in Nov 2023
Response from General Manager on Nov 27, 2023
Thank you for your review!. We look forward to hosting you again.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly,
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 23, 2023
Thank you for sharing your feedback! I am so happy to hear that you found the staff to be friendly. We hope to see you again in the future!

10/10 Excellent

Janet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Oct 16, 2023
Thank you for your review. We hope to see you again in the future!

2/10 Terrible

Greg

Stayed 1 night in Oct 2023
Response from General Manager on Nov 6, 2023
Thank you for your review. I am sorry to see that we failed to meet your expectations. I hope that you will stay with us again to allow us a chance to better host you in the future!

10/10 Excellent

Michelle, White Sulphur Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fabulous, it's just not very quiet. Super helpful staff, easy check in, nice room updates and very clean. Great beds, too!
Stayed 1 night in Oct 2023
Response from General Manager on Oct 9, 2023
Thank you for your review! We hope to see you again in the future!

10/10 Excellent

Bruce

Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
Thank you for your review. We hope to have the opportunity to host you in the future!

10/10 Excellent

Joni

Stayed 1 night in Oct 2023
Response from General Manager on Oct 26, 2023
Thank you for your review. We hope to see you again in the future!

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean but with issues.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 6, 2023
Thank you for your feedback. Although you found the hotel to be clean, I am sorry that you encountered issues during your stay. I hope that you will give us another chance to properly host you at the Comfort Inn & Suites when you travel back to Shelby.

10/10 Excellent

Cathie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly and helpful. Room was clean and beds comfortable. Breakfast was very good. Highly recommend.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 6, 2023
Thank you for your feedback. I am happy to hear that we exceeded your expectations. We hope to see you again in the future!

6/10 Okay

Steven

Travelled with partner
Disliked: Cleanliness, staff & service
Non friendly clean in
Stayed 1 night in Sep 2023
Response from General Manager on Oct 1, 2023
Thank you for your review. I would like to apologize for not meeting your expectations. I will definitely bring your concerns to the attention of all staff at the property. I do appreciate you sharing your concerns and hope that if you are in the area again, you will allow us a second chance at a better impression.

10/10 Excellent

Margaret

Stayed 1 night in Sep 2023
Response from General Manager on Sep 30, 2023
Thank you for your feedback. We hope to see you again in the future!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 21, 2023
Thank you for your feedback! We hope to see you again!

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has an excellent and beautiful location. The room was spacious and comfortable. The jetted tub was a little dirty so we didn't feel like using it. Otherwise the room was clean. The breakfast had good selections and was tasty. Overall, a good experience.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 18, 2023
Thank you for taking the time to write a review of your recent stay at the Comfort Inn & Suites in Shelby. I am so pleased to hear that we were able to creat such a good experience for you when passing through Shelby with the location off the highway, the clean, comfortable and spacious room, as well as our hot, tasty breaakfast with a variety of selections to choose from. I do apologize that the jetted tub in your room was not as clean as it could have been and prevented you from using it. I will speak to housekeeping to ensure all of our jetted tubs are cleaned thoroughly after each stay. My hope is that if you are ever travelling through Shelby again you will choose to stay with us again!

10/10 Excellent

Chuanjun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager on Sep 18, 2023
Thank you for your review. We hope to see you again!

10/10 Excellent

Tamera

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Very clean, comfortable facility. Staff were friendly and quick. A peaceful experience!
Stayed 1 night in Sep 2023
Response from General Manager on Sep 18, 2023
Thank you for taking the time to write a review of your stay at the Comfort Inn & Suites Gateway to Glacier National Park in Shelby, MT. I am pleasedd to hear that you found the hotel to be clean and comfortable with staff who are friendly and responsive to allow you a peaceful night away from home. I will be sure to share your commennts with staff as compliments such as these let the Team know their hard work is not going unnoticed and serves as a motivator to keep up the great work! We hope to see you again when your travels bring you through Shelby.

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, property conditions & facilities
The checkin in front of me was taking some time. Meanwhile at least 2 other staff were talking with someone who appeared to be a consultant for furniture arrangements. They could see me waiting. When I finally to checkin, one of the ode women ( staff) got behind the counter to help a person who had just walked in.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 14, 2023
Thank you for your review. I am so sorry that you had a longer than normal wait time while checking in. I hope the rest of your stay was satisfactory. I do appreciate your comments and will use them to make improvements on how quickly we serve our guests. I doo hope that you will stay with us again in the future.

10/10 Excellent

Judy

Stayed 1 night in Sep 2023
Response from General Manager on Sep 14, 2023
Thank you for your feedback! We look forward to seeing you again.

6/10 Okay

Colene

Travelled with family
Liked: Cleanliness, staff & service, amenities
This was an older property. The floors above us creaked. The bathroom was tiny with the sink outside in the room. Any person with a larger frame would be uncomfortable. Breakfast was ok. The staff were friendly. The room was over priced.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 11, 2023
Thank you for your feedback. We use guest comments to continuallt make improvements to the hotel. I hope you will stay with us agin the next time your travels bring you to the area.

6/10 Okay

Daniel

Stayed 1 night in Sep 2023
Response from General Manager on Sep 27, 2023
Thank you for your feedback. We hope to see you again in the future!

8/10 Good

Debra

Stayed 1 night in Sep 2023
Response from General Manager on Sep 27, 2023
Thank you for your feedback. We hope to see you again in the future!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, well maintained hotel.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 5, 2023
Thank you for your review. I am so happy to hear that yoou found our hotel to be well maintained. Wee hope that you will stay with us again the next time your travels bring you through Shelby, MT!

10/10 Excellent

Ginger

Stayed 1 night in Aug 2023
Response from General Manager on Sep 27, 2023
Thank you for your review! We hope to see you again in the future.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 5, 2023
Thank you for your review! We hope to seee you again!

8/10 Good

Richard

Travelled with group
Liked: Cleanliness, staff & service
Let us park our Harley’s by the front doors under cover.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 5, 2023
Thank you for your review! We hope to see you agin in the future!

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel including our room was clean. The beds and pillows were very comfortable. Breakfast was great.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 5, 2023
Thank you for your review. I am so happy that you founf the hotel and especially your room clean, the bed to be comfortable and the breakfast a great addition to your stay! We hope to see you again the next time your travels bring you through Shelby, MT!

10/10 Excellent

Kimberly

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are always very friendly. I have stayed here multiple times now and have enjoyed every visit with our four legged friends.
Stayed 2 nights in Aug 2023
Response from General Manager on Sep 1, 2023
Thank you for your review! We look forward to seeing you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on Aug 28, 2023
Thank you for your review. We hope to see you again soon!