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Crowne Plaza Royal Victoria Sheffield, an IHG Hotel – Avis

4 out of 5
Crowne Plaza Royal Victoria Sheffield, an IHG Hotel
Victoria Station Road, Royal Victoria, Sheffield, England

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 454 avis sur 869." "
Note de 8 – Bien, d’après 268 avis sur 869." "
Note de 6 – Acceptable, d’après 75 avis sur 869." "
Note de 4 – Médiocre, d’après 33 avis sur 869." "
Note de 2 – Terrible, d’après 39 avis sur 869." "

8,8/10

Propreté

8,8/10

Service et personnel

8,4/10

Commodités

8,2/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 – Bien

Fabrice

Voyage d’affaires
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Bon hôtel mais simple vitrage dans ma chambre qui donnait sur un 2x2 voies. Petit déjeuner payé £14.95 à mon avis trop cher pour ce qui est proposé.
Séjour de 2 nuits en mars 2020
Philippa a répondu le 13 mars 2020
Dear Fabrice, thank you for taking the time to rate your recent stay, we realy appreciate your feedback. I hope we have the opportunity to welcome you back to the Crowne Plaza Royal Victoria during your next visit to Sheffield.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Hotel accueillant et tout le personnel sympathique . Petit dejeuner copieux , varié et de qualité . Très bon accueil aussi pour les enfants .
Séjour de 3 nuits en décembre 2018
Emma a répondu le 18 déc. 2018
Thank-you for taking the time to review you stay with us. I am glad that you and your family had a great stay and enjoyed breakfast. We hope to be able to welcome you back to the Hotel again soon

10/10 – Excellent

R

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great stay and will definitely book again
Séjour de 3 nuits en mai 2024
Emma a répondu le 27 mai 2024
Thank-you for your review

8/10 – Bien

Ezekiel

Séjour de 1 nuit en mai 2024
Emma a répondu le 25 mai 2024
Thank-you for your review

2/10 – Terrible

Claire

Voyage de couple
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Was not made to feel welcomed when arrived and was not been made aware that they would hold £50 from my bank card upon arrival. We have stayed at way more nicer/expensive hotels which have not asked up to do this. The room had 2 TVs but only 1 remote so when you switched one off the other came on. To watch you had to unplug a TV. The heating didnt work you had to phone up to get it put on despite there been a control in the room. The coffee machine didn't work and the cups was dirty. The floor was ridiculous unlevel felt like been on a boat. The window didn't close properly so was drafty . For the money we paid it was not worth it.
Séjour de 1 nuit en avril 2024
Achille a répondu le 29 avr. 2024
Dear Guest, Thank you to have chosen our hotel for your recent stay in Sheffield.We were perturbated to learn from the front office team that our service did not met your expectation, and we are sorry about it.We discussed your feedback at great length with our Management Team, to ensure that these matters are addressed and rectified as soon as possible.Please rest assured that your experience is by no mean indicative of our standard of service.Once again, thank you for staying with us at the Crowne Plaza Royal Victoria and for being a loyal member of IHG Hotels and Resorts, and we look forward to welcoming you back again soon.Sincerely,Guest Relations TeamCrowne Plaza Royal Victoria Sheffield

6/10 – Acceptable

Ahmed

Voyage de couple
Points forts : Propreté
Was okay, was expecting a little more for the price I paid
Séjour de 1 nuit en avril 2024
Emma a répondu le 29 avr. 2024
Thank-you for taking the time to review your recent stay - I will ensure that this is shared with the team.

10/10 – Excellent

David

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great breakfast
Séjour de 1 nuit en avril 2024
Emma a répondu le 26 avr. 2024
Thank-you for your review

10/10 – Excellent

Neil

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent all round - location is run down and a little way off the city centre(although railway buffs would find it interesting as it's at the site of the old Sheffielf Victoria station. The old station approach walls have displays connected to the hotel and station). The hotel is a superb place to stay not least because of the staff.
Séjour de 1 nuit en avril 2024
Emma a répondu le 20 avr. 2024
Thank-you for taking the time to review your recent stay, We look forward to welcoming you back to the Crowne Plaza Royal Victoria

10/10 – Excellent

Caroline

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great hotel, friendly and helpful staff. Clean room, good sized bath - you can lay down it it and I’m 5’9”. So nice to have a bathroom that is for tall people. Great experience we will return
Séjour de 1 nuit en avril 2024
Emma a répondu le 14 avr. 2024
Thank-you for your review, I will ensure your feedback is shared with the team.

8/10 – Bien

Satbir

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Polite reception staff . Clean hotel. Clean rooms. Had 2 free bottles of mineral water one still one sparkling ready waiting for me. Plenty of tea bags and coffee and hot choc in the room. Nothing was too much trouble for any of the staff. When I got back from the Paul Weller concert at midnight it was boiling . Matthew at the front desk got me a pint of iced cold water to take to my room. What a gentleman. It’s little touches like this that can make a guest choose to stay again.
Séjour de 1 nuit en avril 2024
Emma a répondu le 13 avr. 2024
Thank-you for your review and I will ensure that your feedback is shared with the team

10/10 – Excellent

Richard

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice hotel not far from the train station. Great staff, they really went above and beyond to make our stay special.
Séjour de 1 nuit en mars 2024
Emma a répondu le 2 avr. 2024
Thank-you for your review

2/10 – Terrible

Baz

Voyage de couple
Points faibles : Commodités
Very expensive for tiny rooms. They even charge for parking which is beyond ridiculous given how expensive the rooms are. The lift was broken and we were allocated a room on the fourth floor !
Séjour de 2 nuits en mars 2024
Emma a répondu le 30 mars 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza Royal Victoria Sheffield. Please know that your feedback is extremely valuable to us, and we will make sure to take on board your constructive comments which I am going to share with the management team

10/10 – Excellent

David

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We like the general area & walks available.
Séjour de 3 nuits en mars 2024
Emma a répondu le 19 mars 2024
Thank-you for your review

6/10 – Acceptable

Ramon

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Reception team is very good, easy and friendly check in and out, great chatting with Klaudia on the check out. Dinning was slightly different, my starter (hake) was not good, had a smell of ammonia, didn’t eat as it didn’t seem to be in good condition, we didn’t get a check back on the starters and when I told the young waitress that the hake was not good, nobody checked with us and the issue didn’t get acknowledged or a simple apology was made, when I said that it had a ammonia smell and taste the reply was “ok”. My cousin’s main “aubergine” was hard to take of the skin, taste was good just a little under, no biggie there just some feedback. The rest of the meal was good, the chicken main and the desserts were very nice. Table maintenance was a little of hit and miss, at one stage we had 8 glasses on a table of 2 guests, doesn’t matter to be honest we just settled them on the side ledge for the rest of the meal, i hope you don’t take the comments as harsh, just honest feedback that I believe you should be aware of. For the money that you mark your restaurant up, needs a little better care Again thank you, reception team an absolute credit to your team (everyone we dealt with) and the hotel and facilities were very clean. Kind regards
Séjour de 1 nuit en mars 2024
Emma a répondu le 13 mars 2024
Thank-you for taking the time to review your recent stay, all feedback is important to us to improve the service that we offer.I will ensure that your comments are shared with the Food and Beverage, I believe that your starter was cod and we did remove this from your bill. We hope to be able to welcome you back to the Crowne Plaza Royal Victoria on your next trip to Sheffield

10/10 – Excellent

Lucy

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff were lovely. We had the suite with the bath in the room and it was great. We had a problem with the tv, the staff tried to fix it but couldn’t which was unfortunate but there were two tvs in the room anyway. They did apologise and gave us a complimentary bottle of champagne and two cocktails, they also refunded the parking for us. Great stay, will definitely return.
Séjour de 1 nuit en mars 2024
Emma a répondu le 3 mars 2024
Thank-you for your review

10/10 – Excellent

Elaine

Séjour de 1 nuit en février 2024
Emma a répondu le 27 févr. 2024
Thank-you for your review

8/10 – Bien

Siobhan

Séjour de 1 nuit en février 2024
Emma a répondu le 26 févr. 2024
Thank-you for your review

10/10 – Excellent

Janet Lisa

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Property is wonderful, clean comfortable rooms. Incredible staff and amazing restaurants. I felt very comfortable there and would recommend. Only drawback is the area - although it is where many hotels are situated. It isn't the best area for walking, other restaurants, cafe's etc.
Séjour de 6 nuits en janvier 2024
Emma a répondu le 4 févr. 2024
Thank-you for your review

8/10 – Bien

Rob

Voyage en groupe
Points forts : Propreté, service et personnel et confort de la chambre.
Great hotel and service - Victorian Suite awful
Stayed as a large group attending an event at the arena, booked lots of rooms including the Victorian Suite. All the staff are amazing, the service is excellent and the bar etc are great…..most rooms are lovely except the suite which is dire!
Séjour de 1 nuit en janvier 2024
Emma a répondu le 29 janv. 2024
Thank-you for your review - I will ensure that your feedback is shared with the team

10/10 – Excellent

Colin

Voyage de couple
Nice clean hotel with polite and friendly staff. Had a nice stay
Séjour de 1 nuit en janvier 2024
Emma a répondu le 28 janv. 2024
Thank-you for your review

8/10 – Bien

Latoya

Séjour de 2 nuits en janvier 2024
Emma a répondu le 19 janv. 2024
Thank-you for your review

8/10 – Bien

stuart

Séjour de 2 nuits en janvier 2024
Emma a répondu le 11 janv. 2024
Thank-you for your review

10/10 – Excellent

Brian

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Emma a répondu le 10 janv. 2024
Thankyou for your review

6/10 – Acceptable

Voyageur vérifié

Voyage d’affaires
Points forts : Service et personnel
Just average Hotel
Nice hotel and the greeting from the reception staff on check in and check out is exceptional. The rest is a little disjointed. The poor man on the bar was running around trying to get things sorted as the bar wasnt stocked up properly for him and this was only 3.30pm in the afternoon just simple things like no teaspoons for the coffee etc. The bedrooms are really cold and extremely noisey from road traffic outside I had very little sleep from the road traffic noise and that's with my window shut, a need for triple glazing is required. There were 4 of us staying in individual rooms and we all said the exact same. It could be a fabulous hotels with some changes made
Séjour de 2 nuits en janvier 2024
Emma a répondu le 10 janv. 2024
Thank-you for taking the time to review your recent stay. I will ensure that your feedback is shared with the team to improve the service that we offer.

8/10 – Bien

David

Séjour de 1 nuit en décembre 2023
Emma a répondu le 1 janv. 2024
Thank-you for your review

8/10 – Bien

David

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Emma a répondu le 31 déc. 2023
Thank-you for your review

10/10 – Excellent

Desmond

Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Recommended
Stayed at the hotel as part of an office Christmas night. Lovely room and amenities, beautiful hotel, friendly team and a decent price.
Séjour de 1 nuit en décembre 2023
Emma a répondu le 22 déc. 2023
Thank-you for your review

10/10 – Excellent

James

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Emma a répondu le 22 déc. 2023
Thank-you for your review

4/10 – Médiocre

trevor

Séjour de 3 nuits en décembre 2023
Emma a répondu le 18 déc. 2023
Thank-you for taking the time to review your recent stay, I am sorry that something was not right. Should you wish to share your feedback so we can improve the service that we offer please do contact us.

6/10 – Acceptable

Kin Chong

Séjour de 1 nuit en octobre 2023
Emma a répondu le 14 déc. 2023
Thank-you for taking the time to review your recent stay, and I am sorry that something was not quite right during your stay. Please do contact us with your feedback so that we can improve the service that we offer

10/10 – Excellent

Tamar

Séjour de 1 nuit en novembre 2023
Emma a répondu le 14 déc. 2023
Thank-you for your revew

8/10 – Bien

David

Séjour de 1 nuit en novembre 2023
Emma a répondu le 20 déc. 2023
Thank-you for your review

10/10 – Excellent

SAURAV

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
None
Séjour de 1 nuit en novembre 2023
E a répondu le 30 nov. 2023
Thank-you for your review

10/10 – Excellent

Sam

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en novembre 2023
Emma a répondu le 18 déc. 2023
Thank-you for your review

10/10 – Excellent

Steven

Séjour de 1 nuit en novembre 2023
Emma a répondu le 21 nov. 2023
Thank-you for your review

10/10 – Excellent

Kamran

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Had a comfortable 2 night stay here. Rooms were nice and clean. Breakfast was good. Only negative is the traffic noise.
Séjour de 1 nuit en novembre 2023
Emma a répondu le 18 nov. 2023
Thank-you for your review

10/10 – Excellent

Caroline

Séjour de 1 nuit en novembre 2023
Emma a répondu le 5 nov. 2023
Thank-you for your review

10/10 – Excellent

Lucy

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en octobre 2023
Emma a répondu le 2 nov. 2023
Thank-you for your review

10/10 – Excellent

MICHAEL

Séjour de 1 nuit en octobre 2023
Emma a répondu le 29 oct. 2023
Thank-you for your review

10/10 – Excellent

Vikki

Séjour de 1 nuit en octobre 2023
Emma a répondu le 29 oct. 2023
Thank-you for your review

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023
Emma a répondu le 18 oct. 2023
Thank-you for your review

6/10 – Acceptable

Kim

Voyage en famille
Due to a booking problem (ours not the hotel). We thought our first room was really nice but on our 3rd night we were moved and our second room was terrible. Cold dirty-cobwebs in several area including several across the mirror which was also very dusty. Mood in the bathroom It was nota pleasant stay
Séjour de 1 nuit en octobre 2023
Emma a répondu le 16 oct. 2023
Thank-you for taking the time to review your recent stay - I will ensure that your feedback is shared with the team

10/10 – Excellent

Ruben

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2023
Emma a répondu le 16 oct. 2023
Thank-you for your review

8/10 – Bien

David

Séjour de 2 nuits en septembre 2023
Emma a répondu le 4 oct. 2023
Thank-you for your review

2/10 – Terrible

Monica

Séjour de 1 nuit en octobre 2023
Emma a répondu le 3 oct. 2023
Thank-you for taking the time to review your recent stay. I am sorry that something was not right with your stay but as you have not left any feedback we are unable t address this for you. Should you wish t discuss further please contact us so we can investigate your concerns.

8/10 – Bien

Nigel

Séjour de 1 nuit en septembre 2023
Emma a répondu le 27 sept. 2023
Thank-you for your review

10/10 – Excellent

Frazer

Séjour de 1 nuit en septembre 2023
E a répondu le 23 sept. 2023
Thank-you for your review

8/10 – Bien

Neil

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en septembre 2023
Emma a répondu le 18 sept. 2023
Thank-you for your review

8/10 – Bien

Andrew

Séjour de 1 nuit en septembre 2023
Emma a répondu le 15 sept. 2023
Thank-you for your review

10/10 – Excellent

Jennifer

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Check in was easy, parking was plentiful, room was lovely and clean and well set out with plenty of light and plug sockets. Sohail the Restaurant Manager was a brilliant host and definitely in the right job. Definitely would book again without hesitation.
Séjour de 1 nuit en septembre 2023
Emma a répondu le 4 sept. 2023
Thank-you for your review. We look forward to welcoming you back to the Crowne Plaza Royal Victoria