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Reviews of Shurland Hotel

3 out of 5
Shurland Hotel
81 High Street, Eastchurch, Sheerness, England

Reviews

6.4
Rating 10 - Excellent. 30 out of 149 reviews" "
Rating 8 - Good. 44 out of 149 reviews" "
Rating 6 - Okay. 21 out of 149 reviews" "
Rating 4 - Poor. 22 out of 149 reviews" "
Rating 2 - Terrible. 32 out of 149 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Lucy

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Very basic room. Very dirty bathroom - dusty edges and sticky floors. Lighting was awful - no bed side lamps and bright bulbs. Our room was above the londis which has a beeping door whenever anyone opens it.
Stayed 1 night in Apr 2024

10/10 Excellent

Alla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Evrefing
Stayed 3 nights in Mar 2024

6/10 Okay

Christine

Liked: Staff & service
The staff were friendly and welcoming, stayed in room 16 nice size,but no heating was on and felt chilly in the room,the bed was classed as a king-size its more a small double. The bathroom was a nice size with a jacuzzi bath but the jacuzzi wasn't working which wasn't a problem for me, there was tea and coffee facilities in the room ,there was no noise from the pub that i heard . Would i syay again probably as it was cheap and cheerful.
Stayed 1 night in Mar 2024

10/10 Excellent

Garry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay if you like it quiet, staff so friendly and room was really nice and clean. Enjoyed our stay.
Stayed 2 nights in Mar 2024

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are fabulous , very friendly and enjoy making their guests feel special. Had a great stay, will be back
Stayed 3 nights in Mar 2024

8/10 Good

Colin

Travelled with family
Liked: Amenities
Our suite was fantastic. The manager was very attentive his staff was new and learning. The bar not having draught beers was poor. The spa and jacuzzi was great. Breakfast was 50/50 evening food was filling.
Stayed 1 night in Mar 2024

6/10 Okay

Christine

Travelled with family
Liked: Staff & service
A warm and friendly welcome. Hotel met our needs.
Stayed 1 night in Nov 2023

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my Sister stayed for one night and the staff were very kind and ever so helpful. Lovely room and it was just what we needed for a couple of days in Leysdown. Very reasonable priced. We will definitely go back there again.
Stayed 1 night in Oct 2023

4/10 Poor

Sonja

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was cold, no jacuzzi bath as advertised, smaller bed than stated. Uncomfortable bed. Breakfast was meant to be included but we got told we had to pay £5 each… If you are looking at staying here I highly recommend taste buds the burger van across the road does breakfast, chips, burgers and even steak!!
Stayed 2 nights in Oct 2023

10/10 Excellent

timothy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free membership to the gym and sauna
Stayed 2 nights in Sep 2023

4/10 Poor

Barbara Ruth

Travelled with partner
Disliked: Amenities
Doors missing on cupboards. Walls paper thin. Kept awake most of the night from the sounds of the couple next door having sex. Also beds were very lumpy
Stayed 1 night in Sep 2023

2/10 Terrible

Temi

Stayed 1 night in Sep 2023

6/10 Okay

Joe

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The hotel itself seemed ok but we were only there one night and didnt spend a lot of time there. The bed sheets were clean but the room itself wasnt. It looked like years of thick grey dust built up on the light fitting, floor needed hoovering too. Staff were friendly and helpful. Ok for a very short stay if your not expecting much
Stayed 1 night in Sep 2023

2/10 Terrible

Tammy selina

Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Perfectly serviceable no frills accommodation
Given previous reviews, I was pleasantly surprised by our stay at the Shurland. Yes, the room was basic and a bit tired but it was perfectly serviceable and the staff were very pleasant, attentive and helpful. Our ensuite was spotless, and bedding and towels were clean and fresh. Our room faced the road (with a view of the castle pub) so there was quite a bit of noise from the street, but this was not the fault of the hotel. We can't comment on breakfast (we didn't eat in the hotel) nor the spa or gym (these facilities were closed during our stay). If you're looking for a luxe stay, The Shurland is probably not the venue for you - but as a place to sleep, it was perfectly fine!
Stayed 2 nights in Aug 2023

10/10 Excellent

sandra

Stayed 2 nights in Jul 2023

6/10 Okay

Donna

Business traveller
Needs tlc
Wasn’t as bad as other reviews made out. A pleasant chap on reception, although communication was a little tricky, we got there through a bit of charades, the room was dated and there’s no bar/restaurant as advertised. In our room the Tv was fixed to the wall where you couldn’t watch it from the bed. Towels smelt musty. A budget hotel, ok for an overnight stay if on business. I’d be well upset if I was on holiday!!
Stayed 1 night in Jul 2023

8/10 Good

Elaine

Stayed 1 night in Jul 2023

8/10 Good

Jegor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel rooms , big gym and nice jakuzzi :)
Stayed 1 night in Jun 2023

2/10 Terrible

Paul

Stayed 1 night in Jun 2023

6/10 Okay

Vicky

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Maisy

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible!
Had used this hotel previous and had a good stay. Arrived this time, checked in and went to room and very quickly turned around and checked out. Room was dirty and grubby. There was only one pillow on a double bed. didn't do a full inspection as i saw enough straight away. went back to reception and aired my complaint to be greeted with "oh Ok then" no apology, no trying to sort the issue or offer of a different room. He really didn't care. I since put a complaint in via Hotels.com and asked for a refund as never stayed as it was that bad and they haven't been helpful either.
Stayed 1 night in Jun 2023

2/10 Terrible

Clive

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Sanna

Business traveller
Disliked: Cleanliness, property conditions & facilities
I got bites around my ankles as soon as i got into the room, floor had not been vacuumed, cups were dirty, bathtub needed a scrub. Really disappointed.
Stayed 1 night in May 2023

2/10 Terrible

Michelle Sator

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

4/10 Poor

Ian

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023

4/10 Poor

Danny

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant and bar not open even for guests nowhere to eat atound hotel
Stayed 1 night in Apr 2023

2/10 Terrible

Steven

Disliked: Staff & service
Rubbish will never book again
Hotel was clean but dated. Service was not good booked room with buffet breakfast but never got any breakfast even after showing our confirmation Evening receptionist was polite but daytime one was quite rude. Asked for owners contact details to complain but was told he did not know who owner was. Not very helpful so left without breakfast as restaurant was locked and they had no intention of providing any food. Bar was there but could not use
Stayed 1 night in Apr 2023

6/10 Okay

Lucy

Stayed 1 night in Apr 2023

10/10 Excellent

Jean

Liked: Property conditions & facilities, room comfort
Nice room , bed very comfortable. The man at reception was very helpful .
Stayed 1 night in Mar 2023

8/10 Good

Melvina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable bed. Emmanuel was a very kind and helpful staff.
Stayed 1 night in Mar 2023

2/10 Terrible

Poppy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel in the country (Black Mould)
This is the worst hotel I have ever stayed at by far. Black mold on the windows of the honeymoon suite, Jacuzzi bath that is broken. Very squeaky four poster bed. When highlighting to the manager the cleaning staff became abusive. The receiption staff tried to charge 5 pounds per person for breakfast which was included in booking. There is no hot food available for breakfast only stale crumpets and muffins, Dirty glasses and cutlery. The manager stated the locals are happy with the condition of the rooms which will explain what sort of people stay and work at this hotel. Avoid at all costs if you want a clean healthy night stay. Avoid taking your children here as it would be damaging to there health and given the abusive behaviour from the cleaners when trying to speak with manager it would not be suitable for a yound child to see or hear that behaviour from an adult. Due to Corona virus you would think there are measures in place to ensure the hygeine is the top priority. Hotels have refused to give a refund
Stayed 1 night in Feb 2023

10/10 Excellent

David

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The stay was great lovey spacey rooms comfortable bed. Easy to get to breakfast was Lovelly.
Stayed 1 night in Jan 2023
Response from The Shurland Hotel Team on Feb 6, 2023
Thank you for staying with us.

8/10 Good

nick

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Andrew

Stayed 1 night in Dec 2022
Response from The Shurland Hotel Team on Feb 6, 2023
Thank you for staying with us.

2/10 Terrible

Lee

Stayed 2 nights in Dec 2022

2/10 Terrible

Kay

Stayed 1 night in Oct 2022
Response from The Shurland Hotel Team on Nov 28, 2022
Thank you for staying with us.

6/10 Okay

Troy, Caboolture

Liked: Cleanliness, staff & service
The hotel room and the staff were great. However, the attached restaurant didn’t have any food so was shut. The diners around the place were shut on a Tuesday or took cash only. In the end I bought a jar of Nutella and bread to make dinner. The gym while functional was very dated. The general impression I got was that sheerness is a very low income area.
Stayed 1 night in Oct 2022
Response from The Shurland Hotel Team on Nov 28, 2022
Thank you for staying with us.

6/10 Okay

Warren

Stayed 1 night in Oct 2022
Response from The Shurland Hotel Team on Nov 28, 2022
Thank you for staying with us.

8/10 Good

Chris

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2022

2/10 Terrible

Keaton

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was so bad I rebooked hotel and are fighting for a refund which you guys are meant to be chasing it up I had blood mould and dirty marks all over the pillows and I had a hole in the bath which was sharp it was all dirty in the bath toilet roll holder hanging off the wall it’s unacceptable for £180
Stayed 3 nights in Sep 2022
Response from The Shurland Hotel Team on Sep 20, 2022
Sorry for any inconvenience caused.

2/10 Terrible

Tina

Stayed 1 night in Sep 2022
Response from The Shurland Hotel Team on Sep 20, 2022
Sorry for any inconvenience caused.

2/10 Terrible

Michael

Stayed 1 night in Sep 2022
Response from The Shurland Hotel Team on Sep 20, 2022
Sorry for any inconvenience caused.

8/10 Good

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price
Pros: Clean and tidy, good value. Cons: double bed mattress a little thin, our family room overlooked the bar area (but thankfully no one was partying that night), and no breakfast included. Overall a decent no frills stay.
Stayed 1 night in Aug 2022
Response from The Shurland Hotel Team on Aug 30, 2022
Thank you for staying with us.

4/10 Poor

kenneth

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Three star don't think so.
we stayed in the same room (3) last October so most of these observations are the same as then. Bathroom, mould in shower tray, handle missing from inside of shower door, toile roll holder broken just a screw sticking out, towel rail would be nice to be able to reuse towels cupboard door needs replaced, Bedroom, mirror light not working, only one bed side cabinet, no bed side lights. mismatched cups, walls full of holes, large fan was supplied but it was filthy, and lack of sockets, bedding was clean but marked, tv remote not working tv held in cabinet with 4 exposed screws, door closers need adjustment need to be superman to open the door. Bar, prices are extortionate and canned beer (john smiths) same round over the road (draught john smiths) £5 cheaper, breakfast buffet was well stocked unlike last October, but still no chef we have family experience of four visits over the past 3 years and there as never been a chef, so no cooked breakfast available. in the early morning before doors are opened there is a musty smell. The purpose of our visits was to see family, and this visit a bereavement so we no longer need to visit. Thank goodness.
Stayed 2 nights in Aug 2022
Response from The Shurland Hotel Team on Aug 30, 2022
Thank you for staying, sorry for any inconvenience.

2/10 Terrible

Nicola

Disliked: Staff & service, property conditions & facilities, room comfort
Don’t even £50 would be expensive!
The initial welcome and check-in was underwhelming. No real service, enthusiasm or seemed interest. We arrived later than we’d hoped, to be told the restaurant shut at 8, so wouldn’t be able to get food. Told when breakfast was & about 24hr access door as reception would be shut. Got back to room after being out, to find bed was broken on one side. No one around to mention it too, so slept at opposite end of bed, so feet were at the head board, also on the downward slope (rather than head). Following morning, no one was in the restaurant to greet & no cooked food was on offer. The continental breakfast consisted of a warm/cold drink options, yogurt, toast (brown or white), ham &/or cheese triangle…that looked sweaty or not fresh. The toaster doesn’t toast. The coffee was weak, a yogurt had mould inside the seal upon opening. When explaining/ complaining to the maitre de/ receptionist about dirty bowls and the breakfast there was no apology, a short response which was followed by muttering under his breath. When complaint was then officially given for room & breakfast (with photos), and asked if we could be moved to another room, we were informed that he had to talk to his manager. When we returned later that morning we were told we had to email the manager, I then asked for the email address & was told to use the hotel address to raise complaints. We were on the island for a wedding & were not the only one to have a negative experience!!
Reception door
No fire exit explanations anywhere
Hmm…fire door propped open by extinguisher
Stayed 2 nights in Aug 2022

2/10 Terrible

Sharon

Stayed 1 night in Aug 2022
Response from The Shurland Hotel Team on Aug 30, 2022
Thank you for staying, sorry for any inconvenience.

10/10 Excellent

C

Stayed 1 night in Aug 2022
Response from The Shurland Hotel Team on Aug 30, 2022
Thank you for staying with us.

10/10 Excellent

Lourdes

Stayed 1 night in Aug 2022
Response from The Shurland Hotel Team on Aug 9, 2022
Thank you for staying with us.