Excellent suite for our family of six! Friendly and helpful staff. They extended our checkout time by one hour without a fee, which gave us more time to enjoy the wonderful pool and hot tub. We would definitely stay here again if in the area.
Mattress in our room needs to be replaced. Have stayed at the Hotel many times and this is the first time we have not had an excellent mattress. Maybe they are in the process of replacing. Otherwise we were quite comfortable, decent breakfast and very clean room. Will stay in this hotel again.
Front desk staff was friendly and helpful. Room was exceptionally clean. Breakfast selection was good--pastries, sausage, bacon, fresh fruit, yogurt, etc. Pool and fitness room were clean/well-maintained. Easy to access location from the interstate. Several restaurant options in close walking distance.
The Baymont has done a lot within the last 2 years to really spruce up the hotel. New carpet, paint, beds and flat screen TV's in the rooms are great. The best addition, though, has been the return of Michelle to the front counter. She is amazing. She treats every guest very well, is outgoing and friendly, and makes you feel welcome. During her time away from the hotel, the lady that was her replacement was horrible...rude, unfriendly, completely unhelpful. She caused me to actually NOT go to the Baymont on numerous trips just because I did not want to deal with her shoddy behavior. Now that Michelle is back, I'm pretty sure I will stay at the Baymont during all my trips to Cincinnati.
The hotel was very nice and clean but not on the best side of town. The breakfast was great, loved our room although I would rather have wanted a top floor room rather then the first floor. The hotel had an indoor pool, but was freezing!