5 outdoor pools, pool umbrellas, sun loungers

Reviews of Safir Sharm Waterfalls Resort

5 out of 5
Safir Sharm Waterfalls Resort
Ras Um El Sid Cliff South Sinai, Sharm El Sheikh, South Sinai Governorate

Reviews

8.4

Very good

Rating 10 - Excellent. 70 out of 162 reviews" "
Rating 8 - Good. 55 out of 162 reviews" "
Rating 6 - Okay. 25 out of 162 reviews" "
Rating 4 - Poor. 10 out of 162 reviews" "
Rating 2 - Terrible. 2 out of 162 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mostafa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Nice hotel with good location!
Stayed 1 night in Sep 2023
Response from Taha Hussein - Rooms Division Manager on Oct 1, 2023
Dear Mr. Mostafa, Greetings from Safir Sharm Waterfalls Resort.We had the pleasure to welcoming you to Safir Sharm Waterfalls Resort. Thank you for your posted feedback, it is only through your comment that we can improve our service, we will make sure to share your thoughts with our team, looking forward to welcoming you once again to our property.Thank you and best regards. Taha Hussein Rooms Division Manager

8/10 Good

Andrey

Liked: Cleanliness, staff & service, amenities
Nice place to stay.
Stayed 7 nights in Feb 2023
Response from Taha Hussein - Front Office Manager on Feb 21, 2023
Dear Valued Guest, Greetings from Safir Sharm Waterfalls Resort.Thank you for your post stay review, we always depend on your stay feedback for the sake of improving our product to exceed your expectations. Thank you and best regards. Taha Hussein Front Office Manager

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great small hotel .
This a great small hotel. Two small beaches, very cozy. Very quiet and your able to get away from the noisy pool area as the beach is down some small stairs. Food is okay and staff very happy and friendly. Very Russian and Ukrainian oriented, but they were very nice too. I’d describe the hotel as a 3 star and I’d definitely stay here again.
Stayed 8 nights in Jan 2022
Response from Abullah El Hadidy on Jan 22, 2022
Dear Mr. Gary, Thank you for choosing our resort for your recent stay and for taking the time to share your experience with us. We are pleased to learn that you found the hotel, the services and the team members were up to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely,

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, property conditions & facilities
This hotel is not a five star I don’t even rate as a two star I don’t recommend this place to anyone at all
Stayed 1 night in Jul 2021
Response from Taha on Feb 21, 2023
Dear Valued guest, Greetings from Safir Sharm Waterfalls Resort. Your comment has been received with a huge concern and the management will do the utmost to ensure the corrective action has been taken.Thank you and best regards Taha Hussein Front Office Manager

2/10 Terrible

Yousif

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't come near this resort
The resort looks amazing from the outside but the outside only. This terrible resort ruined my trip to Sharm El Sheikh. The customer server was just trash. He kept trying to steal money from me. First his said he doesn't have the reservation and I need to give him conformation number, I had the email with conformation number and everything. Then he said you have to pay extra because your reservation is for one person, I showed him the app and it says 1 room 2 people. He made me wait for like an hour just to check me in. Everyone was just trying to steal money, they send someone to the room to show me how to use the air condition, how to close the curtain and how to use the toilet like I am a kid. I think the purpose was to see where my stuff is so they can steal it when I'm not in the room. The restaurant was always crowded because this is a cheap hotel and the food was bad too. Read the other reviews people have left and stay away from this resort if you want to have fun in Sharm El Sheikh.
Stayed 1 night in Jul 2021

10/10 Excellent

Abdalrahman

Stayed 5 nights in Jul 2021
Response from Front Office Manager on Oct 3, 2023
Dear Valued Guest, Greetings from Safir Sharm Waterfalls Resort.Thank you for your post stay review, we always depend on your stay feedback for the sake of improving our product to exceed your expectations. Thank you and best regards. Taha Hussein Front Office Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2021
Response from Front Office Manager on Oct 3, 2023
Dear Valued Guest, Greetings from Safir Sharm Waterfalls Resort.Thank you for your post stay review, we always depend on your stay feedback for the sake of improving our product to exceed your expectations. Thank you and best regards. Taha Hussein Front Office Manager

6/10 Okay

Verified traveller

Travelled with group
Old Hilton with TOO many Damn rules!
A old Hilton! they cannot even give you a juice with your dinner and bft package only water! you wanted a coffee or tea with your dinner it cost 2$ ? WHAT the? is the hilton hotels chain so cheap they cannot give a instant coffee or hot water with a cheap tea bag for bft + dinner pkge customers. The reason we choose this pckage, was because we came in at 6 pm. and left at 9 am the next morning! SO we didnt need an all inclusive deal! But what a circus. The staff are abit rude. They will charge you 100LE if you have food left over on your plate! OMG! one of the worst HILTON hotel, I'd stayed in. The people connection is lacking. They have one sliding door for entry and one for exit... What an unwelcoming feeling to start with! This was not a holiday place, but a old hotel with a million military rules! the opposite of fun!
Stayed 1 night in Feb 2020
Response from Mina Haroun on Feb 28, 2020
Dear valued Guest, Thank you very much for choosing to stay at Hilton Sharm Waterfalls Resort and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We read your comments posted on 26th February 2020, with great concern. Please accept our sincere apologies for not delivering the high standards of service that you have come to expect from Hilton hotels. We have discussed your comments with the concerned Departmental Managers, to ensure that the appropriate corrective actions are immediately taken. Please accept our thanks for taking the time to advise us of your comments. Hopefully you will notice the difference in quality and service during your next stay with us. We place great value on your custom, and your continued relationship with Hilton. We look forward to welcoming you once more to Hilton Sharm Waterfalls Resort and any of our Hilton Family of Hotels worldwide in the near future. Best regards, Mina Haroun Assistant Front Desk Manager

4/10 Poor

fouad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it at all , low standard stuff, not professional, the worker at the restaurant don't clean where they cook the food..
Stayed 17 nights in Dec 2019
Response from Mina Haroun on Dec 30, 2019
Dear Fouad, Thank you very much for choosing to stay at Hilton Sharm Waterfalls Resort and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Please accept our sincere apologies for not delivering the high standards of service that you have come to expect from Hilton hotels. I have discussed your comments regarding the staff service and the cooking station cleanliness with the concerned Departmental Managers, and have personally followed up to ensure that the appropriate corrective actions are immediately taken. Please accept our thanks for taking the time to advise us of your comments. Hopefully you will notice the difference in quality and service during your next stay with us. We place great value on your custom, and your continued relationship with Hilton. We look forward to welcoming you once more to Hilton Sharm Waterfalls Resort and any of our Hilton Family of Hotels worldwide in the near future. Best regards,

8/10 Good

Viktor

Liked: Cleanliness, staff & service, property conditions & facilities
Being your earplugs: infants accepted
Rooms are not sound insulated; but hotel accept not only children below age 12 upto 3 per room - but even infants below age 2. And not is some children-oriented area but throughout all hotel. So bring your earplugs but even with them not except deep undisturbed sleep
Stayed 1 night in Nov 2019
Response from Mina Haroun on Nov 25, 2019
Dear Viktor, We are delighted to receive your comments regarding the service and hospitality provided by our team members. We would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guest. Please note that we have also discussed with the concerned Departmental Managers your observations and remarks regarding the sound insulation and assure you that they will be studied for possible action. Mr. Viktor, please accept our thanks for taking the time to advise us of your comments. We place great value on your custom, and your continued relationship with Hilton. I look forward to welcoming you once more to Hilton Sharm Waterfalls Resort and any of our Hilton Family of Hotels worldwide in the near future. Sincerely,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, especially housekeeping people and the reception. They are truly 5 star level. Some facilities are bit old, and swimming pool is quite salty (maybe because of sea water usage?) Cleanliness is satisfying, and you’ll find out here as a comfortable place. If I can request, a bit more dishes for breakfast will even nicer.
Stayed 2 nights in Oct 2019
Response from Mina Haroun on Oct 30, 2019
Dear Guest, We are delighted to receive your comments regarding the service and hospitality provided by our team members, and would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guest. We will be sure to pass on your comments to our team and share the good feelings you have experienced. On the other hand, please note that we would also discuss with the Departmental Manager concerned your recommendation regarding the number of dishes for breakfast buffet. We place great value on your custom, and your continued relationship with Hilton. I look forward to welcoming you once more to Hilton Sharm Waterfalls Resort and any of our Hilton Family of Hotels worldwide in the near future. Best regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the rooms, quality bedding and quite. Breakfast buffet was good. We didn't do full meal plan so it was difficult to find something to eat, restaurants were closed. Didn't care for location, not swimmable beach. Staff very friendly and helpful. Used beauty salon and spa, good service.
Stayed 5 nights in Oct 2019
Response from Mina Haroun on Oct 18, 2019
Dear Valued Guest: Thank you for taking a moment to share your experience with us. Thank you for choosing our resort for your last stay. I am pleased to hear you found the hotel rooms, the services and the team members were up to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely,

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Not good but also not bad Room was good but home service is totally bad Pools also need more maintains
Stayed 2 nights in Aug 2019
Response from Mina Haroun on Aug 23, 2019
Thank you very much for choosing to stay at Hilton Sharm Waterfalls Resort and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Please accept our sincere apologies for not delivering the high standards of service that you have come to expect from Hilton hotels. We have discussed your comments regarding the concerned Departmental Managers, and have personally followed up to ensure that the appropriate corrective actions are immediately taken. Hopefully you will notice the difference in quality and service during your next stay with us. We place great value on your custom, and your continued relationship with Hilton. We look forward to welcoming you once more to Hilton Sharm Waterfalls Resort and any of our Hilton Family of Hotels worldwide in the near future. Best regards,

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
من الاشياء التي جعلتني احب المكان جدا..هو الهوس كيبنج ستاف خاصة الانسه مني التي بذلت اقص ما في وسعها لارضاء اسرتي. الانسه مني من افضل العاملين في الفندق ..شكرا انسه مني لمجهودك الكبير
Stayed 4 nights in Jul 2019
Response from Mina Haroun on Aug 13, 2019
We were delighted to receive your comments regarding the service and hospitality provided by our team members, and would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guest. We will be sure to pass on your comments to our team and share the good feelings you have experienced. We place great value on your custom, and your continued relationship with Hilton. I look forward to welcoming you once more to Hilton Sharm Waterfalls Resort and any of our Hilton Family of Hotels worldwide in the near future. Best regards,

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly
We had a very good service through out the week. It’s family friendly
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff in the hotel are very friendly and nice..the room was large and clean except the bathroom did not look like it was properly cleaned. The used toiletries from the previously customers were still left in the bathroom and the floor towel was hanging wet on the bathtub. Hotel grounds and the pool looks lovely with the funicular offering spectacular views of the sea and the landscape. However most of the pools are not heated which is bad during the winter. The food selection was pretty bad too at the buffet, definitely not 5 star standards.
Stayed 1 night in Mar 2019
Response from Mina Haroun on May 9, 2019
We were delighted to receive your comments regarding the service and hospitality provided by our team members, and would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guest. We will be sure to pass on your comments to our team and share the good feelings you have experienced. Please note that I have also discussed with the Departmental Manager concerned your comments regarding the room cleanliness, food variety and the heated swimming pool, and are currently studying the implementation possibilities. We place great value on your custom, and your continued relationship with Hilton Hotels and Resorts. We do look forward to welcoming you once more to Hilton Sharm Waterfalls Resort and any of our Hilton Family of Hotels worldwide in the near future. Best regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2018
Response from Mina Haroun on Nov 6, 2018
Dear Guest, We were delighted to receive your comments regarding the service and hospitality provided by our team members, and would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guest. I will be sure to pass on your comments to our team and share the good feelings you have experienced. Please note that I have also discussed with the Departmental Manager concerned your recommendation regarding the WI FI and we are currently studying the implementation possibilities. We place great value on your custom, and your continued relationship with Hilton. I look forward to welcoming you once more to Hilton Sharm Waterfalls Resort and any of our Hilton Family of Hotels worldwide in the near future. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no internet in the room,facilities and room do have the feeling of old structure.
Stayed 2 nights in May 2018
Response from Mina Haroun on May 15, 2018
Dear Sir/Madam, We would like to thank you for visiting this website and for writing your feedback on your stay at our resort Kindly note that internet is available at the guest rooms through chargeable cabled connection. We are sorry that overall decor and maintenance order of our resort rooms did not match your expectations and rest of the group expectations. We have discussed their comments regarding the maintenance with the concerned departmental managers to ensure that remarks are used to improve the experience for our guests. We believe that our 14 year-old resort may at times show signs of wear. It is however management’s task to work proactively in order to keep our property in shape, which we constantly do. Numerous on-going maintenance works are currently carried out, for instance, the partial room refurbishment project and the walkway repair to guarantee that our accommodations are of the newest standards. We hope to gain your understanding in regards to the aforementioned and we sincerely hope to be able to welcome you back to the Hilton Sharm Waterfalls resort in the near future Best regards, Mina Haroun Assistant Front Desk Manager

10/10 Excellent

sam

Liked: Staff & service, room comfort
Great holiday spot
Great location and super friendly staff, the views are amazing
Stayed 3 nights in Nov 2017

8/10 Good

Mickey , Jeddah Saudi Arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Stay at the Hilton Waterfalls.
I had a magnificent stay at the Hilton Waterfalls hotel.I was very impressed with the staff especially the receptionist Miss Almany. I also liked the services three tour guides Mr. Adam Sheikh, Mr Fabio and Mr. Adam alwaz. There were also so many nice waiters whose ames are too numerous to mention. Finally, I definitely would recommend this hotel to my friends and relatives. A great and ideal place for a fun vacation.
Stayed 4 nights in Aug 2017

10/10 Excellent

David, California

Liked: Cleanliness, staff & service, room comfort
On the Beach in Sharm El Sheik
The Hilton Waterfalls is one of the oldest Hiltons in Sharm, but it has one of the best beach/reef locations. The snorkeling off their dock is wondrous and the lounge chair area is well developed. This is not a swimming beach with lots of sandy area (which hardly exists in Sharm), so don't expect that. Egypt has suffered a large drop in tourism because of the problems of the past, but this has created great opportunities for visitors today. Can you imagine the 35 minute trip to the airport is less that 15 USD? The room cost of this hotel is another great bargain. I tend not to enjoy vacations when I have spent so much on the flight and room that everything else seems like wasted money. In Sharm today, the prices are so good that I really enjoyed and didn't stress about the cost.
Response from Maria on Jul 13, 2017
Dear David, Thank you very much for visiting Hilton Sharm Waterfalls resort and for taking the time to post this review on Expedia.com. We greatly appreciate guest's feedbacks as they are represent a great tool for the continuous improvements. We were very happy to learn that you had an enjoyable time at our resort and that all the services/facilities offered were up to your expectations. We are looking forward to welcoming you back to our resort, hopefully in the near future. Very best regards,

10/10 Excellent

Alaeddin, Jerusalem, Palestine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice resort
An excellent place for the family The sea beach needs some improvement specially for swimming
Response from Maria on Jan 28, 2017
Dear Alaeddin, Thank you for choosing our resort for your recent holiday in Egypt and for taking the time to post this review. We are very glad that you enjoyed your vacation and that the services and facilities were up to your expectations. We are looking forward to welcoming you back, hopefully very soon. Best regards, Hilton Sharm Waterfalls resort team

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Hilton standard
Staff were unconcerned and inattentive. My room telephone didn't work, nobody was interested in fixing it, food was awful. The water was shut off for 5 hours without a warning, this was for scheduled maintenance. The standard of cleaning was poor.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Is an excellent resort The stuff very kind the Spa is very good ( a little expensive) The rooms are big and clean
Response from Maria on Jan 28, 2017
Dear Guest, Thank you for choosing our resort for your recent holiday in Egypt and for taking the time to post this review. We are very glad that you enjoyed your vacation and that the services and facilities were up to your expectations. We are looking forward to welcoming you back, hopefully very soon. Best regards, Hilton Sharm Waterfalls resort team

10/10 Excellent

Tigerrrr, Lebanon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel location with beach access, 2 big salt water pools, kids pool, one big fresh water pool, spacious room with porch area, fridge, safe, cable tv, amazing service, buffet breakfast lunch and dinner... Italian restaurant and another restaurant by the salt water pools if u like quick small portion lunch around 5$ each only, not just the price is good but the food is also great and tasty...

10/10 Excellent

emad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay , stuff are friendly , food variety is so limited

6/10 Okay

Rasha

Liked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Ahmed

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

4/10 Poor

Ahmed, Egypt

Liked: Cleanliness, room comfort
Disliked: Staff & service
will never go back
very bad staff, very bad food
Response from General Manager on Sep 7, 2016
Dear Mr. Ahmed, We would like to thank you for choosing to stay at the Hilton Sharm Waterfalls resort and for talking the time to post your comments on expedia.com. We were very regretful to learn that your overall stay experience did not match your expectations in any possible way. Our entire team strive to deliver the highest standards of customer service in order to make each and every guest happy. We have shared your remarks regarding the overall service provided by our teams along with you perception on quality of food offered with the departmental managers, to enable them to address the improvement needs, where necessary. We hope that you will give us another change so serve you in the future- hopefully you will notice a difference in standards and quality. Should you require any assistance with your future stay (bookings or special requests) please do not hesitate to contact our pre-arrival vacation planning team on waterfalls.info@hilton.com Sincerely, Maria

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food was bad and not at the level of a 5 stars hotel at all.
Response from General Manager on Sep 7, 2016
Dear Guest, Thank you for choosing to stay at the Hilton Sharm Waterfalls resort and for posting this feedback on expedia.com. We greatly appreciate each and every guest feedback and we constantly strive to achieve the highest level of service to make our guests feel welcomed, relaxed, and genuinely cared for. We were regretful to learn that the food options that we offer did not match your expectations. We have discussed this matter with our executive chef and his team for their follow up and necessary actions to continuous improvement in this area. We sincerely hope that we will be able to welcoming you back to our resort - hopefully you will notice a difference during your next to us visit. Very best regards, Maria

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Vacation made even better!
My husband and I were at Hilton Waterfall Resort for our 30th anniversary. We were very, very pleased with our room, the food and the staff. Our room was always made clean and nice and our room steward paid attention to what we used and when it needed replaced. Even gave us extra face cloths. The staff by the pool and beach were very friendly and not invasive. Restaurant staff were excellent and attentive. The only complaint I had was that the 'animation' team of four Russian girls were not very kind to the staff. They were aloof and surly to all hotel visitors that I could see except the ones from their own nationality. Granted I know this area is where a lot of them come to, tho I find it was not reason to be unkind to the national staff and other visitors.
Response from Maria on Dec 10, 2015
Dear Guest, Thank you for choosing to stay at the Hilton Sharm Waterfalls resort during your recent stay with us. All of us were glad to know that the services and facilities offered at our restaurant, bars, room cleaning were up to your complete satisfaction. We have discussed your comments regarding animation with the chef animator for his necessary actions and continuous improvement. We are looking forward to welcoming you to our resort, hopefully very soon. Very best regards

8/10 Good

Nettie , Tracy, CA

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Beautiful hotel on the beach
Staff great, very friendly. Nice place on the beach. The issue I had were the mosquitoes. Very bad inside the room.
Response from Maria on Dec 12, 2015
Dear Nettie, Thank you for choosing to stay at our resort and for posting your positive comments on Expedia.com. We are glad that overall you had a nice stay with us and that you were generally satisfied. We are sorry for the discomfort you may experienced regarding mosquitoes. Fumigation takes place throughout the entire area of the resort to prevent existence of insects. Also electric repellent devises are available in guest rooms free of charge. We are looking forward to welcoming you back to our resort, hopefully soon. Best regards

10/10 Excellent

eric, Harlow, Essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were excellent. They couldn't be more helpful. They always wanted to know if everything was ok, anything thing negative was put straight, immediately. hotel amenities are very good.
Response from Abigail Logan on Nov 24, 2015
Dear Eric, Thank you for your comments on our Expedia site. We are glad you enjoyed your stay with us and our staff delivered a 5* service. We have noticed your remarks with regards to our entertainment team, and we will use your feedback to continue to improve our services. We hope to welcome you back to the Hilton Sharm Waterfalls Resort in the near future. Best Regards

6/10 Okay

hussein, Daytona beach Florida

Liked: Staff & service
Disliked: Property conditions & facilities
For the younger generation
The hotel has two elevators to take you to the beach and different room sections and the main lobby which has the main restaurant, walking up and down these hills is a pain especially for older folks. The front desk and front desk manager were excellent . The food was terrible and my wife got food poisoning. There is no beach and the pier to get to the reefs is a plastic pier which in high seas is very annoying and hazardous. The rooms were not well maintained as our keys worked part of the time. Rest of the employees other than the reception were cocky and a bit snappish and I really don't know why? weird. We had to move to another hotel the royal Savoy in Naima bay which was more expensive but really excellent. They also messed up our reservation as we booked half board via Expedia and they would not honor it and booked as BB and we had to pay the difference but Expedia refunded us right away.
Response from Maria on Dec 21, 2015
Dear Hussein, Thank you for choosing to stay at the Hilton Sharm Waterfalls resort during your recent holiday in Egypt. We were regretful to learn that your perception of our resort did not comply with the image of a five-star hotel. We appreciate all our guests’ feedback as this aids us to achieve the highest level of customer service. We have discussed your comments regarding the variety of food along with the room maintenance with the concerned departmental managers to ensure that remarks are used to improve the experience for our guests. As you have mentioned "food poisoning", please note, that our resort follows all health and safety regulations in the food and beverage operations, be it food preparations or services and delivery. Please note that regular inspections are carried out by the local hygiene company E-Cristal. We carry a certificate of compliance for food hygiene by the E-crystal food safety company as well as an international HACCP certificate for hygiene. Located on a Ras Um El Sid plateau, resorts beach is equipped with a floating jetty to facilitate access to the swimming site. Manufactured by Italian company, the jetty is fully compliant with all safety regulations. The regular routine safety checks are performed and the necessary maintenance is carried out in accordance to health and safety requirements. Please accept our apologies for not being able to exceed your expectations in these regards and we hope we will be able to welcome you back to our resort or any other of Hilton hotels and resorts worldwide. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sharming
Nice hotel excellent staff . Lots of pool options and still sun beds available after breakfast ! Most days
View from the main bar
Response from Abigail Logan on Nov 24, 2015
Dear Guest, Thank you very much for choosing to stay at the Hilton Sharm Waterrfalls Resort. We are very glad to hear you thoroughly enjoyed your stay with us and our facilities met your expectations. We are looking forward to your next visit. Best wishes

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excellent hotel and staff with great facilities. Only thing that lets the hotel down is the lack of wifi around pool areas as only within hotel reception.
Response from Abigail Logan on Nov 24, 2015
Dear Paul, Thank you for visiting the Hilton Sharm Waterfalls Resort. We are very happy to hear you enjoyed your stay with us, and we are looking forward to welcoming you back to your resort in the near future. Best wishes

2/10 Terrible

Steph , london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
An absolute headache.
From the moment I arrived, nothing went smoothly. I had to change rooms 3 times due to ant/ lizard infestations. When I finally settled into a room I discovered pubic hair on th bathroom floor and small insects, by this point it was 10pm and I'd had a 7 hour flight. There were cup marks on tables and the floors were dirty. Something had leaked from the minibar which obviously hadnt been cleaned in a long while. Staff were generally rude and made everything seem like an effort. My breakfast was cleared away before I'd finished and no apology when I returned to find a new coupl being introduced to the table. Booked a taxi to go to the airport 24 hours before needed - half an hour later than the time I booked it for no sign, staff member didn't seem to want to help, in the end I was given a 20person van because the 'other car was not available' ridiculous. Remote ran out of battery. Food uncooked/ room service food arrived cold and stale. Told to leave tray outside room and NINE hours later it was collected. Recieved a phone call at 830am when I had a do not disturb sign up on my first morning asking to clean the room.. Really dissatisfied. Loud music playing late Thursday night without any warning. I feel for ALL the inconvenience I suffered, a complimentary meal would've been a nice gesture. definitely will not be returning here. Hope my experience was a one off!! The one member of staff I did find helpful was Mohamed. He had a nice attitude and genuinely wanted to help

8/10 Good

David, Manchester

Liked: Staff & service, property conditions & facilities, room comfort
Lovely Hotel with House Reef
Stayed 1 week, it's a lovely hotel right on the beach with floating jetty over the coral providing access to the "house reef", scuba diving available at the hotel However saw many more fish just snorkeling. Food is basic and samey, but there is plenty of if, you get what you pay for! And I would say this is great value for money. Staff are very helpful and pleasant, rooms clean if decor a little tired.
Response from Maria on Nov 24, 2015
Dear David, Thank you very much for choosing to stay at the Hilton Sharm Waterfalls during your holiday in Egypt. We were glad to learn that overall, you were satisfied with the services and facilities provided and that the location was very convenient for you. We have discussed your remarks regarding the maintenance order of the rooms with the concerned departmental managers for their necessary actions and continues improvement of our facilities. We are looking forward to welcoming you back to our resort in the near future. Best regards

8/10 Good

Ashraf, Bradford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Initially, our six month old reservation was recorded incorrectly due to a 'systems error' but the hotel made up for this by apologising, sending us baskets of fruit to both rooms and upgrading us to a free sea view room. We were happy with this. The rooms are great, especially the sea view rooms and they are kept clean. The air conditioning works well and the food was fine in that it was edible and did not make us ill. The views are spectacular.
Response from Maria on Aug 26, 2015
Dear Guest, Thank you very much for choosing to stay at the Hilton Sharm Waterfalls resort and for posting your review on this website. We are very happy to learn that we have managed to resolve the issue regarding your reservation by providing solution which met your expectations. All of us are happy that overall, your stay was a very nice and pleasant experience while staying with us. We are looking forward to welcoming you back to our resort hopefully very soon. Best regards, Maria

10/10 Excellent

Cat, West Sussex, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Firstly, the most comfortable bed I've ever slept on - very disappointed with my own when I got home! Very clean, great staff, plenty of space, lots to do for all ages. It did seem that the majority of people were on a full board basis. We were bed and breakfast. I don't tend to like the whole buffet set up in these hotels so we ate in the al a carte restaurants which were very reasonably priced, had a good range of choice and were very tasty. The room service menu choice is also excellent. If you stay there, do go out on the speedboat snorkelling trip - a great fun afternoon and we were lucky enough to see a pod of dolphins. My son had a go at the para-sailing which was a bit of a rip off - quite a lot of money for about 5 minutes. Highly recommend this hotel, especially if you are diving with Ocean College - we have already booked to go back next May.
Response from Maria on Aug 14, 2015
Dear Guest, Thank you for choosing the Hilton Sharm Waterfalls resort for your recent holiday and for your kind feedback. It was a pleasure to read your comments where you describe your implacable holiday experience at our resort. All of as were happy to know that you were very satisfied with the food at our a la carte restaurants as well as our room accommodations. Appreciate you mentioning our on-site Diving Centre Ocean college, most providing professional service, We are looking forward to welcoming you back in next year. Best regards, Maria

10/10 Excellent

Bob, Sheffield England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with private Red sea beach
The hotel is very nice and very clean. The staff are always helpful and smiling. The food is good for the first few days but it lacks variety so you end up getting fed up with it especially if you're staying there for over a week and you have paid for all-inclusive deal. They have seven restaurants there but the food is basically the same. So my advice is don't pay for a deal which includes food, try some other restaurants out of the hotel. Everything else is excellent, perfect. The pools are clean. The ocean is nearby. I may need to mention sous chef Mohamed Gomaa and Restaurant Manager Mohamed Gamar who went out of their way to make us feel at home.
View From the lift
Response from Anastasia on Aug 21, 2015
Dear Guest, We were very happy to hear that you enjoyed your stay and that you were totally satisfied with the products and services we are offering. Our absolute pleasure was to know that our team members have managed to deliver a bit of personal care as it’s our goal to provide an extra service to our guest and to let them feel most relaxed and comfortable while staying with us. I will surely pass your feedback to all my colleagues and personally to those team members, who you have mentioned in your letter. On behalf of entire Hilton Waterfalls team we would like to thank you for your kind recognition. Such positive feedbacks are very rewarding to us. I am sure we will be able to welcoming you back to our resort again and again. Best regards,

6/10 Okay

T K, Yorkshire

Liked: Cleanliness, room comfort
Close to the beach
Nice hotel but too close to sewage works. Evening smell overpowering. Would put a queasy stomach off their food. Something needs to be done about the smell.
Response from Maria on Aug 14, 2015
Dear Guest, Thank you for choosing to stay at the Hilton Sharm Waterfalls resort during your recent holiday in Egypt. We are glad that overall, you were satisfied with the services and facilities. We are sorry for the negative impression in regards to smell. Here in the South Sinai desert we are obliged to nourish our fauna and picturesque gardens regularly.We are now reviewing a new dosage system and alternative irrigation water preparation with a fertilizer that is more pleasant in smell. Very kind regards and I am looking forward to meet you personally during your next visit to Sharm El Sheikh. Maria

8/10 Good

David, Langesund, Norway.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Think twice ......
On the surface , a 5 star establishment. But after a while you begin to notice the hotel needs a thorough upgrade eg old water damage noticed, grout coming away . One of the hotel " piers " should be shut down. An accident waiting to happen, and a health and safety risk. After recent terrorist events in Tunisia , i expected increased , and stringent security measures in place here in Sharm. Maybe , as ex British military , i cast a very critical eye on the standard of Egyptian check points, roadblocks etc. The personnel seemed more interested in relaxing in the shade than doing a thorough security job. Did not feel a sense of safety at all.
Response from Maria on Mar 12, 2016
Dear David, thank you for choosing Hilton Sharm Waterfalls resort to spend your your summer vacation. We regret that some aspects of services and facilities we offer did not completely meet your requirements. We aim to achieve the high standard of service to make each and every guest feel valued, relaxed and genuinely cared for. Safety and security of our guests is our prime concern and we follow all the necessary regulations applied by local authorities and Hilton International standards. We will continue with full motivation and power to work towards achieving the high levels of customer service and standards. We hope we will have another chance to welcoming you to our resort in the future. Very best regards

10/10 Excellent

Mez, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Resort
Great large resort with plenty to do. Lovely pools, friendly, helpful staff. Nice little bars dotted about the resort. Good variety of food but is repeated quite abit over the week. We often ended up going out for dinner. All inclusive is a good option, especially if you have alcholic drinks.
Response from Maria on Jul 24, 2015
Dear Guest, Thank you for choosing to stay at the Hilton Sharm Waterfalls resort and for posting your comments on your recent stay experience. We are glad to know, that overall, you had an enjoyable vacation with us and that the services and facilities we provide did meet your overall satisfaction. We have discussed your remarks related the food options with our executive chef for his continuous improvement and necessary actions. We are looking forward to welcoming you back to our resort, hopefully in the near future. Best regards, Maria

8/10 Good

E&M, Lebanon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big resort lots of activities
We stayed for 7 days at the Hilton waterfalls hotel and enjoyed our stay. The resort is very big with many facilities and activities for all ages. The staff are very kind and friendly and a wide variety of food. However I think the bathrooms are in need of renovation and this would improve the hotel.
Response from Maria on Jul 24, 2015
Dear Guest, Thank you for staying at the Hilton Shar, WAterfalls resort and for posting your review on Expedia.com. We are very glad that you had an enjoyable vacation with us and that the services and facilities did meet your overall satisfaction. Your comments regarding the room facilities were communicated to the concerned departmental managers for their necessary actions and follow up. We are looking forward to welcoming you to our resort again. Best regards, Maria

10/10 Excellent

BibiHawa, Leicester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel
excellent hotel very welcoming staff and lovely resort.
Response from Maria on Sep 26, 2015
Dear "BibiHawa", Thank you very much for choosing to stay with us and for positing your review on Expedia.com We are very glad that you enjoyed your vacation with us and all aspects of service do match your requirements and preferences. We are looking forward to welcoming you back to our resort. Best regards Maria

10/10 Excellent

Jawad, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
This hotel and staff made our holiday very special, the hotel is amazing, the view was beautiful, if you are thinking of visiting sharm el sheik then this hotel must be your choice, I have never seen a better resort than this,
Response from Maria on Jul 24, 2015
Dear Guest, Thank you for choosing to stay at the Hilton Sharm Waterfalls Resort and for taking the time to share your positive impression from your recent vacation. It is always pleasure to receive a positive feedback from a satisfied guest and we sincerely hope to have the opportunity to welcome you back in our Resort in the near future. Sincerely, Maria

10/10 Excellent

Bernice, KA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
When we arrived we were upgraded to a sea view room which was stunning. The balcony had a view of all the pools and the sea, it was breathtaking. All the staff were so friendly and helpful. Especially a man called A.keshk. He booked our massage treatments and introduced us to all the staff to book our excursions. The massages and body scrub in the health club were the best treatments we've ever had. I would recommend everyone to have the cleopatra treatment. The hotel was very clean and the breakfast food was nice. Thank you Hilton and A.keshk for making our experience in sharm el sheikh so lovely. We're definitely going back!
Response from Maria on Jul 24, 2015
Dear Guest, we would like to thank you for your staying at the Hilton Sharm Waterfalls resort and for taking the time to post your feedback. We were very glad to learn that you enjoyed your vacation with us and that our team members had demonstrated the best service and hospitality. We have shared your feedback with the team member you have personally mentioned to praise him for the great work he does. We are looking forward to welcoming you back hopefully very soon. Best regards, Maria

10/10 Excellent

ALI, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 word AMAZING!!
everything was just perfect. from the hotel,the facilities to the excellent staff.
Response from Maria on Jun 6, 2015
Dear Guest, Thank you for choosing to stay at the Hilton Sharm Waterfalls resort. We are happy to receive such a positive feedback in regards to services and facilities delivered. We will be looking forward to welcoming you back hopefully very soon. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic all round hotel
Probably one of the best hotels in Sharm in my opinion. Three beautiful swimming pools with amazing views of the Red Sea. Food also very very nice. Best thing about this hotel is the snorkelling by the sea. Good coral reefs Staff were attentive and we were never found wanting
Response from Maria on Jun 1, 2015
Dear Guest, We would like to thank you for choosing our resort to spend your vacation. The entire team of the Hilton Sharm Waterfalls was glad to read your comments where you highly praise our facilities along with the service provided by our helpful and attentive team members. We all look forward to welcoming you back to our resort. Best wishes