Ratings based on 51 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
for Business Travellersby Jayne from uk
Service was excellent.Posted 7-Apr-2014
Pros: The service, accommodation and food.
I used the Hotel car twice on this visit and it was all very well organised. I was travelling alone and they collected me from the train station and were there waiting for me with an umbrella as it was raining very hard . I felt very safe. After a very tiring business trip in China I finished at the Shangri la and they made me feel very welcome on arrival and even checked me in in my room rather than at the front desk. It was faultless. I always stay at the Shangri la when possible when staying in China.
for Business Travellersby No1Homefinder from UK
Pros: Great location, great views, great service.
Location: Pudong is a great location for the pearl tower.
Would recommend this hotel as the service and room quality is excellent.
for Everyoneby Jerry from LA
Great experiencePosted 10-Dec-2013
Cons: I cannot imagine
Location: location is great and my meeting were held here and all great
I am a world traveler and been to China many times. Each time I am in SH I stay at Shagri La hotel. The staff are excellent and so is the facility and other service. Jerry Kaeni
for Business Travellersby A verified traveller from singapore
Disappointing stayPosted 12-Nov-2013 on Hotels.com
Where do i start? The nightmare check-in process. Greeted by a pretty Chinese woman, who was shouting..i had to ask her to speak softly and that i wasn't deaf, I said all this with a smile. She didn't listen obviously, as she kept on with her loud tone. Highly embarrassing, with quite a few people gathered at the lobby, going for dinner. Service at the hotel was overall poor - the breakfast staff..rude.Had dinner drinks at the Horizon Club - and they overcharged a glass of champagne - 582 RMB for one glass. When i asked the waiting staff if they had made a mistake after the bill was presented, they said no mistake. However when i checked out, the amount had been reduced and the explanation during checkout was 'sorry, yes, we made a mistake'. Dont need this hassle - horrible experience... NEVER will return. My client who was in the same hotel was as disappointed. We live and learn i suppose.
for Everyoneby A verified traveller
Wonderful viewPosted 7-Nov-2013
Pros: I was in Asia for over 10 days, this hotel was the best of the 4 I stayed in. Best accomodations, best staff - GREAT view!
Recommendedby adam from California
give it a tryPosted 22-Oct-2013 on Hotels.com
nice views good breakfast buffet , excellent value
for Everyoneby A verified traveller
Great Hotel.....amazing staff.....!!!Posted 12-Aug-2013
Pros: The amazing staff.......
Cons: Everything was perfect...inclduing location.
Location: Close to river, shops and business areas.
Amazing hotel with all the luxuries, but the amazing effort by staff to keep you happy regardless of your requirments. Personal service room the doormen/women to the room cleaners. Made a work trip a joy
for Business Travellersby Eirik from Singapore
Rooms a little outdatedPosted 29-Jul-2013 on Hotels.com
Overall this is a great hotel. The hotel's facilities (gym, restaurants, etc.) and common areas are up to the standard you would expect from a hotel of this category but, as I have experienced in several Shangri-La I have stayed at, the rooms are a little outdated and are in serious need of some "refreshment".
for Business Travellersby A verified traveller
Posted 23-Jun-2013 on Hotels.com
for Business Travellersby Dan from Oregon USA
Over priced and under preformedPosted 4-Jun-2013 on Hotels.com
My experience with this hotel was horrible. Everything was too expensive and service was poor. Location is Great Will not stay in this hotel next time