Ratings based on 53 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Business Travellers
by Steve from NYC

5 Star, Top Notch

Posted 28-Apr-2014 on Hotels.com
Only stayed one night at the Shangri-la, but an amazing stay. World class amenities, the only thing I did not enjoy was the French restaurant on the top floor (the manager, French woman, was excellent, but the food left something to be desired for). The bar on the top floor was great, drinks were stiff. The room and bathroom were immaculate. They even brought me afternoon tea. Service was impeccable. Taxi from the airport runs about 200RMB, about a 45 minute ride during the late morning. Highly recommend!!!!
5 out of 5
Recommended
for Business Travellers
by Lars P from NJ

Business trip with lots of pleasure

Posted 25-Apr-2014 on Hotels.com
Just top of the line and my favorite hotel in Shanghai. Just be aware that a coke from the mini bar is over $10.00 !!!
5 out of 5
Recommended
for Business Travellers
by Jayne from uk

Service was excellent.

Posted 7-Apr-2014
Pros: The service, accommodation and food.
I used the Hotel car twice on this visit and it was all very well organised. I was travelling alone and they collected me from the train station and were there waiting for me with an umbrella as it was raining very hard . I felt very safe. After a very tiring business trip in China I finished at the Shangri la and they made me feel very welcome on arrival and even checked me in in my room rather than at the front desk. It was faultless. I always stay at the Shangri la when possible when staying in China.
5 out of 5
Recommended
for Business Travellers
by No1Homefinder from UK

Amazing

Posted 30-Mar-2014
Pros: Great location, great views, great service.
Cons: No
Location: Pudong is a great location for the pearl tower.
Would recommend this hotel as the service and room quality is excellent.
5 out of 5
Recommended
for Everyone
by Jerry from LA

Great experience

Posted 10-Dec-2013
Pros: Everything
Cons: I cannot imagine
Location: location is great and my meeting were held here and all great
I am a world traveler and been to China many times. Each time I am in SH I stay at Shagri La hotel. The staff are excellent and so is the facility and other service. Jerry Kaeni
1 out of 5
Recommended
for Business Travellers
by A verified traveller from singapore

Disappointing stay

Posted 12-Nov-2013 on Hotels.com
Where do i start? The nightmare check-in process. Greeted by a pretty Chinese woman, who was shouting..i had to ask her to speak softly and that i wasn't deaf, I said all this with a smile. She didn't listen obviously, as she kept on with her loud tone. Highly embarrassing, with quite a few people gathered at the lobby, going for dinner. Service at the hotel was overall poor - the breakfast staff..rude.Had dinner drinks at the Horizon Club - and they overcharged a glass of champagne - 582 RMB for one glass. When i asked the waiting staff if they had made a mistake after the bill was presented, they said no mistake. However when i checked out, the amount had been reduced and the explanation during checkout was 'sorry, yes, we made a mistake'. Dont need this hassle - horrible experience... NEVER will return. My client who was in the same hotel was as disappointed. We live and learn i suppose.
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful view

Posted 7-Nov-2013
Pros: I was in Asia for over 10 days, this hotel was the best of the 4 I stayed in. Best accomodations, best staff - GREAT view!
5 out of 5
Recommended
by adam from California

give it a try

Posted 22-Oct-2013 on Hotels.com
nice views good breakfast buffet , excellent value
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel.....amazing staff.....!!!

Posted 12-Aug-2013
Pros: The amazing staff.......
Cons: Everything was perfect...inclduing location.
Location: Close to river, shops and business areas.
Amazing hotel with all the luxuries, but the amazing effort by staff to keep you happy regardless of your requirments. Personal service room the doormen/women to the room cleaners. Made a work trip a joy
4 out of 5
Recommended
for Business Travellers
by Eirik from Singapore

Rooms a little outdated

Posted 29-Jul-2013 on Hotels.com
Overall this is a great hotel. The hotel's facilities (gym, restaurants, etc.) and common areas are up to the standard you would expect from a hotel of this category but, as I have experienced in several Shangri-La I have stayed at, the rooms are a little outdated and are in serious need of some "refreshment".