Ratings based on 101 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Dallas

Great hotel downtown

Posted 25-Nov-2014
Pros: Everything. People were great, facility was awesome and I'm a hotel snob now as a result of my wife wanting only the best ;-)
Cons: Nothing
Location: Right in the middle of downtown. Great high end mall across the street. Lots to see and do. Across the river from the Bund. Great views.
I only spent 1 night but everything was awesome. The property is beautiful. The people are very helpful and for the most part spoke good English.
5 out of 5
Recommended
for Everyone
by A verified traveller

シャングリラはいいよ!

Posted 7-Nov-2014
何回か違う場所のシャングリラホテルに泊まったことがありますが、いつも満足しています。五つ星ホテルに相応しい。今回は上海ですが、立派です。地下鉄駅がすぐ近くだし、部屋から綺麗な夜景が見えます。
4 out of 5
by A verified travellerfrom Gold Coast. Queensland

Large and impersonal.

Posted 23-Sep-2014
Pros: Great dining buffet and breakfast. Good location across the road from large shopping mall with restuarants close by.
Cons: Had river view room with great view but room lacked any appeal but thats my taste.
Location: MRT station is about 6-7min easy walk away giving easy acces to city centre and elswhere. Easy walk across the road to the riverside promenade.
Stayed as part of tour group and with two additional days on own account. Impressive hotel and facilities. On checking out was presented with a bill for an additional 600RMB after some quering and pressing for what it was for, it was claimed to be for an early check in to the room (with the tour group) from 6am until normal check in time of 2pm on the day of our arrival. After repeatedly challenging the wrong details and insisting that the charge was incorrect they realised that in fact the tour group had checked in twelve hours late due to late flight connections. As this came to light on my own check out three days after the tour had completed and dispersed and if I had not stood my ground and refused to accept this erroneous charge I may have been slugged the extra charge without knowing what it was for.
5 out of 5
Recommended
for Families
by A verified traveller

交通位置很方便

Posted 15-Sep-2014 on Hotels.com
地點很不錯,服務品質還不錯,地鐵也近,還有其它知名景點在附近,非常便利。就是有一些小地方,如改進更完美。1.清潔人員對房間人數要補足用品,需了解。2.房間升等的福利似乎稍嫌少了些。3.早餐不知道是多久一換菜色,所以成為每天都是同一菜色。4.網站上的貼圖,希望貼近真實性多一點,不定期更新。
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Tokyo

洗練サービス

Posted 14-Sep-2014
上海では何十回と宿泊してますが、一番いいサービスでした。 中国では、笑顔とともに接客されたはじめのホテルかもしれません。 他の地域と同様にシャングリラの香りがゴージャスさを演出しています。
5 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 8-Sep-2014 on Hotels.com
4 out of 5
Recommended
for Business Travellers
by Smilerfrom London

Great Location

Posted 7-Sep-2014 on Hotels.com
The hotel was very comfortable and the location was excellent. I was lucky to get upgraded which made the experience even better. Overall the staff were friendly and helpful, and polite. I did have one not so nice experience in the Yi Café by one member of staff who made me feel like everything I asked for was a bother, but will put that down to the individual having a bad day!! All in all a very good experience and I would recommend this hotel to others
5 out of 5
Recommended
for Business Travellers
by Stefanfrom Helsingborg

Utmärkt läge

Posted 1-Sep-2014 on Hotels.com
Ett smakfullt hotell med fantastiska rum med utsikt, utmärkt service och väldigt god, varierande frukost. Hotellets läge låg perfekt mitt i Pudong centrum.
5 out of 5
Recommended
for Business Travellers
by F. Changfrom Taiwan

房間很舒適,景觀很棒

Posted 26-Aug-2014 on Hotels.com
是一次很好的經驗
5 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 5-Aug-2014 on Hotels.com