Meeting facility

Reviews of InterContinental Shanghai Ruijin, an IHG Hotel

5 out of 5
InterContinental Shanghai Ruijin, an IHG Hotel
No. 118 RuiJin ER Road, Shanghai, Shanghai

Reviews

9.0

Wonderful

Rating 10 - Excellent. 130 out of 219 reviews" "
Rating 8 - Good. 59 out of 219 reviews" "
Rating 6 - Okay. 22 out of 219 reviews" "
Rating 4 - Poor. 5 out of 219 reviews" "
Rating 2 - Terrible. 3 out of 219 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

NOK TUNG

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is so good, the staff were so helpful - my phone number is a foreign number that I wasn’t able to receive calls from local numbers, and the staff helped me out in contacting the delivery drivers and taxi drivers
Stayed 4 nights in Dec 2023
Response from InterContinental Shanghai Ruijin on Jan 28, 2024
Dear NOK TUNG,Thank you for choosing InterContinental Shanghai Ruijin!Thank you for your compliments of our service. We strive to provide professiona. Thank you for your recognition of intercontinental brand and your recommendation for our hotel is truly appreciate.best regards,

10/10 Excellent

Wayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from InterContinental Shanghai Ruijin on Nov 12, 2023
Dear Wayne,Thank you for choosing InterContinental Shanghai Ruijin!Thank you for taking the time to share your experiences and we look forward to welcoming you back to our hotel again. Best regards,

6/10 Okay

Michael

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service
Lacking Management
Quite a disappointing and bizarre experience for IC global standards. Hotel was a surprise given it’s size and beautiful gardens are right in the middle of Shanghai but service and cleanliness were poor. Felt like the place was being run by a lazy General Manager who had let things go.
Stayed 5 nights in Oct 2023
Response from InterContinental Shanghai Ruijin on Oct 30, 2023
Dear Michae,Greetings from InterContinental Shanghai Ruijin!Thank you very much for taking the time in completing the guest survey and appreciate you trust in IHG brand and choose our hotel. Please accept our sincere apologies for the unhappy experiences happened. We are truly sorry to hear your bad experience with us during the stay. We will work on with my team and ensure those concern areas will be rectified.Again, we sincere hope you would grant us an opportunity that warmly welcoming you stay with us again in near future.

8/10 Good

Vasiliki

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from InterContinental Shanghai Ruijin on Sep 12, 2023
Dear Vasiliki,Thank you for choosing InterContinental Shanghai Ruijin!We look forward to welcoming you back to our hotel again. Best regards,

2/10 Terrible

Lingyun, Sleepy Hollow

Stayed 7 nights in Jul 2023
Response from InterContinental Shanghai Ruijin on Aug 27, 2023
Dear Lingyun,Greetings from InterContinental Shanghai Ruijin!Firstly, thank you very much for taking the time in completing the guest survey and appreciate you trust in IHG brand and choose our hotel. Please accept our sincere apologies for the unhappy experiences happened. We are truly sorry to hear your bad experience with us during the stay. We will work on with my team and ensure those concern areas will be rectified.Again, we sincere hope you would grant us an opportunity that warmly welcoming you stay with us again in near future.

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
The place in Shanghai !
Stayed 5 nights in Jul 2023
Response from InterContinental Shanghai Ruijin on Jul 22, 2023
Dear Sam,Thank you for choosing InterContinental Shanghai Ruijin!Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again. Best regards, Kim PowleyManaging DirectorInterContinental Shanghai Ruijin

2/10 Terrible

amanda yuan jun

Stayed 2 nights in Jun 2023
Response from InterContinental Shanghai Ruijin on Jun 29, 2023
Dear Amanda yuan jun:Greetings from InterContinental Shanghai Ruijin!Thank you very much for taking the time in completing the guest survey and appreciate you trust in IHG brand and choose our hotel.We sincerely apologize for not meeting your expectations. And we are looking forward your calling to receive the feedback. Thank you again for taking the time to share your comments and we hope we will have a chance to welcome you back to our hotel in the future to restore your confidence in our team and to demonstrate this was very much the exception.Best regards

8/10 Good

Jean

Liked: Cleanliness
Breakfast is mediocre. The room size and the extra bathroom is really great. House keeping could have been a little better. Bed and bedsheets are really comfortable. Certain parts of the room n hotel is a bit worn out but overall happy with the room and would recommend this hotel. The property is beautiful.
Stayed 5 nights in May 2023
Response from InterContinental Shanghai Ruijin on May 25, 2023
Dear Jean,Thank you for choosing InterContinental Shanghai Ruijin!We were pleased to read you found our location convenient and enjoyed the extensive gardens and historic ambiance. As you may have also discovered we are in the heart of the French Quarter here in Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your comments and we hope we will have a chance to welcome you back to our hotel in the future to restore your confidence in our team and to demonstrate this was very much the exception.Best regards

4/10 Poor

BAR

Stayed 2 nights in Apr 2023
Response from InterContinental Shanghai Ruijin on Apr 6, 2023
Dear Guest:Thank you for choosing InterContinental Shanghai Ruijin!Thank you for taking the time to share your comments and we hope we will have a chance to welcome you back to our hotel in the future to restore your confidence in our team and to demonstrate this was very much the exception.

8/10 Good

Caroline

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2021
Response from Kim Powley on Jun 22, 2021
尊敬的Caroline, 非常感谢您选择入住上海瑞金洲际酒店! 非常荣幸您在酒店度过了美好的时光,我们非常欢迎您下次有机会再次光临我们酒店。 再次感谢您对我们的肯定。 祝您生活愉快! 金波利 首席运营官 上海瑞金洲际酒店

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Hotel
Very good historical hotel and very nice service.Love it.
Stayed 1 night in Jun 2020
Response from Winfred on Jun 9, 2020
Dear Anonymous,Thank you for your valuable comments for taking the time in completing the guest survey on Expedia. We will do our best to provide quality service. Thank you again for taking the time to share your comments with us and we look forward to having you visit our hotel again next time you visit Shanghai.

8/10 Good

Annie

Stayed 3 nights in Jan 2020
Response from PR on May 6, 2020
Dear Guest, Thank you for choosing InterContinental Shanghai Ruijin and we look forward to welcoming you back to our hotel next time.

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from PR on Jan 13, 2020
Dear Guest, Thank you for choosing InterContinental Shanghai Ruijin and we are very pleased that you had a wonderful stay at the hotel. Thank you again for taking the time to share your comments with us and we look forward to having you visit our hotel again next time you visit Shanghai.

10/10 Excellent

Enid

Stayed 1 night in Dec 2019
Response from PR on May 6, 2020
Dear Guest, Thank you for choosing InterContinental Shanghai Ruijin and we look forward to welcoming you back to our hotel next time.

6/10 Okay

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Dec 2019
Response from PR on Dec 26, 2019
Dear Guest, Thank you for choosing InterContinental Shanghai Ruijin and we look forward to welcoming you back to our hotel next time.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from PR on Dec 26, 2019
Dear Guest, Thank you for choosing InterContinental Shanghai Ruijin and we look forward to welcoming you back to our hotel next time.

10/10 Excellent

Margaret

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2019
Response from PR on Dec 19, 2019
Dear Guest, Thank you for choosing InterContinental Shanghai Ruijin and we look forward to welcoming you back to our hotel next time.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
It could use some remodeling work both inside the building and outside in the garden.
Stayed 3 nights in Sep 2019
Response from PR on Oct 2, 2019
Dear Guest, Greetings from Intercontinental Ruijin Shanghai. In order to better maintain the building and environment, the hotel is undergoing some necessary renovation work recently. We are sorry for the inconvenience brought to you. Thank you for your valuable feedback and we hope to have the opportunity of welcoming you back in the future. Thank you & best regards, InterContinental Shanghai Ruijin

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful period property that was very clean. Great facilities but unfortunately the spa was closed
Stayed 3 nights in Aug 2019
Response from PR on Sep 2, 2019
Dear guest, Thank you for choosing to stay with us and for taking the time to provide some valuable feedback about your experience. Thank you also for your compliments of our environment and facilities. In order to better serve the guests, Spa is currently under maintenance, and it will welcome the guests with a new look. Thank you again for your valuable feedback and we hope to have the opportunity of welcoming you back in the future. Be well and best regards InterContinental Shanghai Ruijin

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from PR on Aug 29, 2019
Dear Guest, Thank you for choosing InterContinental Shanghai Ruijin and we are very pleased that you had a wonderful stay at the hotel. we look forward to having you visit our hotel again next time you visit Shanghai. Thank you & best regards, InterContinental Shanghai Ruijin

8/10 Good

Trillium

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice historic hotel in great location
The service was exceptional and the breakfast was very good. The pool and spa area could use a makeover. We loved the location, close to awesome restaurants and lovely Fuxing park.
Stayed 1 night in Aug 2019
Response from PR on Aug 26, 2019
Dear Trillium, Greetings from InterContinental Shanghai Ruijin ! Thank you very much for taking the time in completing the guest survey on hotel.com and appreciate you trust in IHG brand and choose our hotel. We were very pleased you enjoyed the escape from the hustle and bustle of Shanghai. Thank you for your compliments of our breakfast and service. The swimming pool and spa are undergoing renovation and maintenance recently in order to better serve the guests. We truly appreciate your valuable feedback and look forward to welcoming you back soon. Thank you & best regards, InterContinental Shanghai Ruijin

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from PR on Aug 14, 2019
Dear guest Thank you for your favorable comments on our hotel InterContinental Shanghai Ruijin. We look forward to welcoming you back soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Jun 2019
Response from PR on Jul 17, 2019
Dear, Thank you again for your valuable feedback and we hope to have the opportunity of welcoming you back in the future.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d return - a wonderful place!
Love the grounds - an oasis in a busy city. Our room was in the Art Deco building- a nice reminder to times past. The room was spacious, beds were comfortable, location perfect for exploring the former French Concession, staff were professional and efficient. The setting in their own park-like area was very appreciated. It was fun to watch the modeling photo shoots and weddings, too.
Stayed 2 nights in Jun 2019
Response from PR on Jul 17, 2019
Dear Karen, Thank you for choosing InterContinental Shanghai Ruijin and we were very pleased you enjoyed the escape from the hustle and bustle of Shanghai. Many of our guests have commented on the city resort feel of our hotel, it lush gardens and historic buildings. We look forward to welcoming you back very soon. Next time please take a look inside the 100 year old Morriss Residence, we have a number of old photo’s of famous faces who have stayed with us. Safe travels and thank you for your feedback InterContinental Shanghai Ruijin

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful and quiet, despite being in the midst of a thriving neighbourhood.
Stayed 2 nights in Jun 2019
Response from PR on Jun 26, 2019
Dear guest, Thank you for choosing InterContinental Shanghai Ruijin and we were very pleased you enjoyed the escape from the hustle and bustle of Shanghai. InterContinental Shanghai Ruijin’s expansive gardens offer a relaxing resort ambience and an escape from busy downtown Shanghai. I am pleased you enjoyed it! Thank you again for taking the time to share your comments and we look forward to welcoming you back to our hotel on your next visit to Shanghai. Thank you & best regards, InterContinental Shanghai Ruijin

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Quite room, but no heating was available even though it was very cold that day. The shower water came out.
Stayed 1 night in May 2019
Response from PR on Jun 3, 2019
Dear John, Thank you for choosing InterContinental Shanghai Ruijin and we were very pleased you enjoyed the escape from the hustle and bustle of Shanghai. Thank you for your compliments of our room. We will report the heating and shower problems to the engineering department. Thank you for your suggestion Thank you once again for your feedback and look forward to welcoming you back soon. Thank you & best regards, InterContinental Shanghai Ruijin

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel
A very nice hotel
Stayed 3 nights in May 2019
Response from PR on May 22, 2019
Dear Boris, Thank you for choosing InterContinental Shanghai Ruijin and we were very pleased you enjoyed the escape from the hustle and bustle of Shanghai. InterContinental Shanghai Ruijin’s expansive gardens offer a relaxing resort ambience and an escape from busy downtown Shanghai. I am pleased you enjoyed it! Thank you again for taking the time to share your comments and we look forward to welcoming you back to our hotel on your next visit to Shanghai. Thank you & best regards, InterContinental Shanghai Ruijin

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2019
Response from PR on May 5, 2019
Dear guest, Thank you for choosing InterContinental Shanghai Ruijin. Thank you again for taking the time to share your comments and we look forward to welcoming you back to our hotel on your next visit to Shanghai.

10/10 Excellent

S

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a lovely stay, the gardens are beautiful and I would highly recommend this hotel to those who want to stay in the French Concession. The only negative is that if you want to use the pool you are required to purchase a bathing cap from them which, although common in public pools in China, is unusual in an international hotel. If they insist on keeping this rule it would be nice if you could borrow a cap.
Stayed 2 nights in Apr 2019
Response from PR on Apr 26, 2019
Dear guest, Thank you for choosing InterContinental Shanghai Ruijin and we were very pleased you enjoyed the escape from the hustle and bustle of Shanghai. Thank you for your compliments of our rooms and service. InterContinental Shanghai Ruijin’s expansive gardens offer a relaxing resort ambience and an escape from busy downtown Shanghai. I am pleased you enjoyed it! It is required to wear a swimming cap in the swimming pool. In order to protect your hair, please understand. Thank you again for taking the time to share your comments and we look forward to welcoming you back to our hotel on your next visit to Shanghai. Thank you & best regards, InterContinental Shanghai Ruijin

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
unique place in the center of SHanghai, very quiet wonderful garden
Stayed 1 night in Apr 2019
Response from PR on Apr 26, 2019
Dear guest, Thank you again for taking the time to share your comments and we look forward to welcoming you back to our hotel on your next visit to Shanghai. Thank you & best regards, InterContinental Shanghai Ruijin

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from PR on Mar 22, 2019
Dear guest, Thank you for taking the time to share your comments and we look forward to welcoming you back to our hotel on your next visit to Shanghai. Thank you & best regards, InterContinental Shanghai Ruijin

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So great
Cannot be better
Stayed 1 night in Mar 2019
Response from PR on Mar 22, 2019
Dear guest, Thank you for taking the time to share your comments and we look forward to welcoming you back to our hotel on your next visit to Shanghai. Thank you & best regards, InterContinental Shanghai Ruijin Dear guest, Thank you for taking the time to share your comments and we look forward to welcoming you back to our hotel on your next visit to Shanghai. Thank you & best regards, InterContinental Shanghai Ruijin

10/10 Excellent

ji youn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from PR on Mar 22, 2019
Dear guest, Thank you for taking the time to share your comments and we look forward to welcoming you back to our hotel on your next visit to Shanghai. Thank you & best regards, InterContinental Shanghai Ruijin

10/10 Excellent

A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. The rooms are spacious and the grounds are elegant and well maintained.
Stayed 1 night in Sep 2018
Response from PR on Apr 1, 2019
ear guest, Thank you for choosing InterContinental Shanghai Ruijin and we were very pleased you enjoyed the escape from the hustle and bustle of Shanghai. Thank you for your compliments of our rooms and service. InterContinental Shanghai Ruijin’s expansive gardens offer a relaxing resort ambience and an escape from busy downtown Shanghai. I am pleased you enjoyed it! Thank you again for taking the time to share your comments and we look forward to welcoming you back to our hotel on your next visit to Shanghai. Thank you & best regards, InterContinental Shanghai Ruijin

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2018
Response from PR on May 5, 2019
Dear guest, Thank you for taking the time to share your comments. We look forward to welcoming you back to our hotel on your next visit to Shanghai. Thank you & best regards, InterContinental Shanghai Ruijin

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Response from PR on Mar 22, 2019
Dear guest, Thank you for taking the time to share your comments and we look forward to welcoming you back to our hotel on your next visit to Shanghai. Thank you & best regards, InterContinental Shanghai Ruijin

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere is fantastic and also very relaxing. Walkable neighborhood was also great.
Stayed 2 nights in Feb 2019
Response from PR on Mar 22, 2019
Dear guest, Thank you for taking the time to share your comments and we look forward to welcoming you back to our hotel on your next visit to Shanghai. Thank you & best regards, InterContinental Shanghai Ruijin

10/10 Excellent

Kazunari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from PR on Mar 22, 2019
Dear guest, Thank you for taking the time to share your comments and we look forward to welcoming you back to our hotel on your next visit to Shanghai. Thank you & best regards, InterContinental Shanghai Ruijin

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect. A truly lovely place. Will stay again.
Stayed 1 night in Feb 2019
Response from PR on Mar 22, 2019
Dear guest, Thank you for taking the time to share your comments and we look forward to welcoming you back to our hotel on your next visit to Shanghai. Thank you & best regards, InterContinental Shanghai Ruijin

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2018
Response from Kingti on Jan 16, 2019
Dear Guest, We are delighted to hear you enjoyed your stay at InterContinental Shanghai Ruijin and thank you for your compliments about our location. InterContinental Shanghai Ruijin aims to provide professional, personal and memorable experiences to all our guests, we do hope to have you back with us again when you next travel to Shanghai. Best Regards, InterContinental Shanghai Ruijin

10/10 Excellent

Heidi

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

8/10 Good

Rocco Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018

8/10 Good

Blue22

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is located in the old French quarter lovely streets to amble along nearby. Beautiful buildings and Art Deco details. The hotel itself is welcoming with beautiful gardens. Ample rooms and Very quiet.
Stayed 3 nights in Sep 2018
Response from Michelle Du on Oct 8, 2018
Dear Blue22, Warming greeting from InterContinental Shanghai Ruijin! We are happy you like our location, the historical buildings, the beautiful gardens and comfortable guest room. We look forward to welcoming you and back to our hotel again in the near future. Best wishes InterContinental Shanghai Ruijin

10/10 Excellent

Sebastian, Manizales, Colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spaceus, great amenities, elegant, highly recommendable
Stayed 1 night in Sep 2018
Response from helen on Sep 25, 2018
Dear Sebastian, Thanks for your compliments for our elegant environment, great amenities, we are happy that you highly recommend our hotel. Welcome to our hotel again in the future. InterContinental Shanghai Ruijin

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location
Stayed 3 nights in Jun 2018

8/10 Good

Feng Ching Suzanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2018

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very posh, although the room seemed a bit musty at first.
Stayed 1 night in Jun 2018
Response from helen on Jun 30, 2018
Dear Terry, Thanks for your compliments for our hotel decoration, thanks for your suggestion also and we will check the room status to provide a comfortable environment to our guests.. If you have any further enquiries, please do not hesitate to contact us. InterContinental Shanghai Ruijin

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
RuiJin Shanghai, June 2018
The RuiJin Shanghai is a fantastic hotel. Their park is a true oasis in the center of Shanghai. Helpful staff, very good English at the reception. Our room was spectacular. Great breakfast. Overall highly recommended. I live in China and will come here again.
Stayed 1 night in Jun 2018
Response from helen on Jun 12, 2018
Dear Simon, It's our honor that you like this fantastic hotel with park like a true oasis in the city center. Thanks for your compliments for our helpful staff, spectacular guest room, great breakfast. We are happy that you would like to recommend our hotel, welcome to our hotel again for your next trip. InterContinental Shanghai Ruijin

10/10 Excellent

li

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from helen on Jun 20, 2018
Dear li, Thanks for staying in our hotel, we are happy that you satisfied with the staying experience,welcome to our hotel again. InterContinental Shanghai Ruijin