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Reviews of Holiday Inn Shanghai Pudong Nanpu, an IHG Hotel

4 out of 5
Holiday Inn Shanghai Pudong Nanpu, an IHG Hotel
55 Huan Long Road, Pudong New Area, Shanghai, Shanghai

Reviews

7.6

Good

Rating 10 - Excellent. 47 out of 249 reviews" "
Rating 8 - Good. 119 out of 249 reviews" "
Rating 6 - Okay. 63 out of 249 reviews" "
Rating 4 - Poor. 17 out of 249 reviews" "
Rating 2 - Terrible. 3 out of 249 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Jongmin, ULSAN

Business traveller
Liked: Cleanliness, staff & service
Cleaner batharea would help.
Stayed 1 night in Mar 2024

6/10 Okay

Lawrence

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Need an upgrade and dedicated non smoking floor
Staff generally cold but that could be a cultural thing. Room was generally well clean except for an area near the entrance that is perpetually sticky. Breakfast was good for me. Room is old and there are quite a few brown water stains on the floor tiles. Very difficult to get a stable temperature when showering. Room is always stuffy as cold aircon function seems to be off. Was not able to get a good night’s rest, actually many nights. For some reasons. For a non smoking hotel, I keep detecting cigarette smoke in my room. Suspect neighbours smoking but I think the hotel do not enforce the no smoking rules. After all, it is a nation of smokers.
Stayed 3 nights in Dec 2023

10/10 Excellent

Enkhbat

Stayed 6 nights in Oct 2023

6/10 Okay

Chi Chun

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Honestly a bit disappointed considering the price I paid and what I got.
Stayed 6 nights in Oct 2023

8/10 Good

Tipu Sultan Bhuiyan

Stayed 2 nights in Sep 2023

6/10 Okay

phil

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Carpet is very dirty, mold in the bathroom and shower head is not working properly.
Stayed 3 nights in Aug 2023
Response from Allan on Aug 23, 2023
Dear guest,thank you for choosing Holiday Inn Shanghai Pudong Nanpu!.We are very sorry for that the hotel facilities did not meet your expectations, we have started to renovate the rooms.Hope you have a more satisfactory stay next time,Have a nice day!GM:allan

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2020

6/10 Okay

Rongchun

Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Not too new. Needs upgrade.
Not too impressive. Aged condition.
Stayed 4 nights in Dec 2019

8/10 Good

Lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019

8/10 Good

FrankieTan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
It is not so convenient to take public transport by MRT. Asked a taxi driver at the entrance to fetch me to sight seeing location but he asked for a fixed price instead of meter reading. The breakfast is good as a lot of choices. Dinner was also reasonable priced.
Stayed 5 nights in Mar 2019

8/10 Good

John, Montreal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ridiculously long water foset handle in the shower being hit by the water head hose causingthe temperature to fluctuate to temperature extremes.
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
They don’t do cleanup everyday and rooms are too small
Stayed 3 nights in Apr 2019

8/10 Good

Autumn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was in a great location. It’s right in a central location near the airport, Disney, and downtown.
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Jan 2019

8/10 Good

Henri

Liked: Staff & service, property conditions & facilities
Smoke coming from ventilation
Stayed 1 night in Oct 2018

6/10 Okay

Henri

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
There was tobacco smoke coming out from the main ventilation. That was not good.
Stayed 1 night in Nov 2018

4/10 Poor

KH, Singapore

Disliked: Property conditions & facilities, room comfort
There was no air conditioning for 3 nights we were staying there from 13 to 16 Oct 2018. Initially, we were told that there is air conditioning system maintenance for the first day when we checked in. However, the air conditioning was not available for the entire period. We were very disappointed with the hotel with an established brand like Holiday Inn.
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Will stay again
Stayed 4 nights in Aug 2018

6/10 Okay

Donald

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Time to update
The carpet was wore out, stained and dirty. The shower had mold in it.
Stayed 1 night in Aug 2018

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Inbar

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel for business with bad service.
Everything was great, really, exept for check, and after the first nice. All in the same place: the reception: which is a bummer since it’s the first thing you encounter.. when we arrived we said we booked the room for 2 nights, showed them our reservation and they, in return showed us we have only 1 night but promised it will be solved. They refused to contact hotels.com for further info, and they insisted they only have 1 night but since we showed them our reservation they said it was ok. This took 45 minutes. The evening, sure enough, the room was locked and they said that we only booked the room for 1 night, even though the reservation was for 2 night! We had to contact hotels.com, as they refused to do so (such as customer service...) and again, 45 minutes later it was ok. Not until we raised Orr voices, had a representative from hotel.com in the line and confirm, did we not solve this issue. Very upsetting.
Stayed 3 nights in May 2018

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
A/C was shutdown in the middle of two consecutive nights (probably to save some money!!). When asked around, this seems to be a common practice for Holiday inn branches in Shanghai. Avoid the hotel.
Stayed 3 nights in May 2018

6/10 Okay

Verified traveller

As this is a business trip, room is good enough for stay

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Hotel was close to subway lines. However they added on hotel fees on top of the price of the hotel rooms that we had already paid.
Stayed 4 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Reliable place to stay. Good location, easy transport access and makes for a quick trip to the airport.
Stayed 2 nights in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 6 nights in Feb 2018

6/10 Okay

Mark, Auckland NZ

Liked: Staff & service
Hotel was ok, plenty of English speakers.
Bar and Restaurant were always empty, but there was an excellent buffet type breakfast every morning, Chinese and European food. Staff were very good and helpful and all spoke pretty good English. Location was pretty good in Pudong , about a 10 min walk to subway that can take you to the Bund and the skyscrapers.
Stayed 1 night in Oct 2017

8/10 Good

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
Price is right, but Wifi was so so
Stayed 1 night in Nov 2017

10/10 Excellent

Hong ki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice people
Very good service
Stayed 1 night in Oct 2017

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price
Nice hotel
Stayed 2 nights in Aug 2017

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Great hotel but not many shops close by
Stayed 1 night in Aug 2017

6/10 Okay

Brandon

Liked: Staff & service, room comfort
Good but dirty carpets.
Hotel was great except for carpets were super dirty and stained. We had 5 people and all 5 said the same thing that the hotel was good except all 5 rooms carpets were super dirty.
Stayed 2 nights in Sep 2017

10/10 Excellent

AVINASH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Earl, California

Liked: Cleanliness, staff & service, room comfort
Hotel looks old , needs maintenance
During my stay gym was not available, supposedly due to maintenance, big thing to me since I like to exercise after work.
Stayed 4 nights in Jun 2017

6/10 Okay

Chi Hung

Liked: Cleanliness, room comfort
fair
n/a

6/10 Okay

Carlos

Liked: Staff & service, room comfort
Unhappy
It was good, but not great. Carpets were dirty. A.C wasn't working. They were doing construction work and they started at 8am. Too much noise

10/10 Excellent

Jaime, San Antonio, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service!
Mr. Harry and Mr. Seven provided excelent service as well as the whole Holiday Inn staff, I am very excited to share my experience among my family and friends I will definitely be back to Shanghai and to this same hotel. Thank you,

8/10 Good

David, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located close to a Metro station
Always like to stay at this hotel when on business in China. It never disappoints. On this trip I had a problem with plumbing that was fixed almost immediately.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded
Nice Hotel

6/10 Okay

Verified traveller

Liked: Staff & service

10/10 Excellent

Vimal chand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's was great

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not close to anything

4/10 Poor

NG

Disliked: Cleanliness, property conditions & facilities, room comfort
Poorly Maintained Hotel
Been staying at this hotel many times. Hardware near to collapse. Maintainance not able to catch up over time. Disappointed stay

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Outdated but clean and comfoetable
Overall good hotel. Still not sure what pudong has to offer but hotel conveniently situated near shops, supermarket and locals. Great street food. Beware of silent motorbikes on footpath. Stay safe!

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
hotel not bad but not so convenient
not so convenient to public transportation like Shanghai Metro train

6/10 Okay

Mun Kit, Singapore

Liked: Cleanliness, room comfort
Disliked: Staff & service
Concierge service was good and helpful. But the reception service was very poor. The reception staffs do not cater to the customers first but instead focusing on their own work and let the customers wait. The same attitude when I do the checkout. No one answers to your call, be it room service, or reception after 11pm Breakfast was OK but not happy to have the same kind of food everyday for 4 days. (Only 1-2 dishes changed on the 1st and 2nd day). Same food from 2nd day till 4th Day.

8/10 Good

joon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort