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Reviews of Crowne Plaza Shanghai Pudong, an IHG Hotel

5 out of 5
Crowne Plaza Shanghai Pudong, an IHG Hotel
1000 Yang Gao Road N, Pudong, Near Pilot Free Trade Zone Gate 3, Shanghai, Shanghai

Reviews

8.6

Excellent

Rating 10 - Excellent. 44 out of 101 reviews" "
Rating 8 - Good. 42 out of 101 reviews" "
Rating 6 - Okay. 12 out of 101 reviews" "
Rating 4 - Poor. 1 out of 101 reviews" "
Rating 2 - Terrible. 2 out of 101 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is too far away from everything n airport,shuttle bus service is good help.train station ,10mins walk.
Stayed 2 nights in Dec 2019
Response from Hotel Staff on Jan 6, 2020
Thanks for sharing your valuable feedback with us. We are glad that you are satisfied with our staff and breakfast. Our hotel is easy access to the Pilot Free Trade Zone Administration Waigaoqiao International Exhibition and Trading Center for Wine & Beverage, SUNLAND Waigaoqiao Commercial Business District. Just around 35 minutes drive from Shanghai Pudong International Airport and Shanghai Hongqiao International Airport, we are an excellent support base for business travelers. Hangjin Road subway station is around 10 minutes' walk away, with easy connections into Shanghai city centre. We look forward to pleasure of welcoming you back to the Crowne Plaza Shanghai Pudong in the near future!

10/10 Excellent

serena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Hotel Staff on Dec 31, 2019
Thank you for sharing your nice comments on our hotel website. We are glad that you are satisfied with our service. Look forward to welcoming you back soon.

10/10 Excellent

Seng Weng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great.
A very good impression with misplaced items during earlier stay 6 weeks ago.
Stayed 2 nights in Dec 2019
Response from Hotel Staff on Dec 23, 2019
Thank you for sharing your NICE comments on our hotel website. We are glad that you are satisfied with our staff service. Look forward to welcoming you back soon.

8/10 Good

Steingrim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Hotel Staff on Dec 23, 2019
Thank you for sharing your NICE comments on our hotel website. We are glad that you are satisfied with our service. Look forward to welcoming you back soon.

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pudong, a the new Shanghai area.
Very comfortable hotel, the service was excellent. Easy access to downtown.
Stayed 5 nights in Nov 2019
Response from Hotel Staff on Dec 23, 2019
Thank you for sharing your NICE comments on our hotel website. We are glad that you are satisfied with our sfaff service & shuttle bus. Look forward to welcoming you back soon.

8/10 Good

ELEANOR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Hotel Staff on Nov 18, 2019
Thank you for sharing your NICE comments on our hotel website. We are glad that you are satisfied with our staff service & breakfast. Look forward to welcoming you back soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and big rooms including bath room. great selection for breakfast. 10 min walk to metro station. good selection of local restaurant close by. Overall can recommend and would definitely ty go back.
Stayed 1 night in Oct 2019
Response from Hotel Staff on Oct 29, 2019
Thank you for your high praise for our comfort room, breakfast & location etc on our hotel website. We are glad that you are satisfied with us. Look forward to welcoming you back soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms with a lot of space, room view to get first impression of size of Town, breakfast friendly staff and good local food selection. Some typical restaurant just next to door good starting point when come to china
Stayed 4 nights in Oct 2019
Response from Hotel Staff on Oct 29, 2019
Thank you for sharing this experience with us. Hotel is located in the core area of pilot free trade zone, and is close to the railway station of no.6 railway line, there are many surrounding nearby XiaBi Road, do not miss it. We look forward to seeing you again.

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Hotel Staff on Sep 26, 2019
Thank you for sharing your NICE comments on our hotel website. We are glad that you are satisfied with our front desk service. Look forward to welcoming you back soon.

6/10 Okay

Dan

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good service/ 3 star decor
Great service although the condition on the decor was less than 5 star. The wallpaper was peeling off the wall and there were suspicious smudges were on the wall. Being near the metro line was great for cheap and easy way to explore Shanghai.
Stayed 5 nights in Aug 2019
Response from Hotel Staff on Aug 26, 2019
Thanks for sharing your valuable feedback with us. We are glad that you are satisfied with easy metro transportation. And we are so sorry that you are not satisfied with the facilities. We sincerely apologize for the shortcomings and will definitely rectify the issues that were being brought up.

4/10 Poor

Verified traveller

Stayed 6 nights in Jul 2019
Response from Hotel Staff on Jul 29, 2019
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. Can you share more details to us (angela.zhang@crowneplazapudong.com)? Then we will share your feedback with our staff and make the necessary changes accordingly. We hope you choose to stay with us again, so we can show you our true level of service.

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would definitely stay there again. Family-friend
This hotel offers any owning one deal. Great restaurants both Asian and Western. A nice neighborhood with access to additional restaurants as well as stores. The property is very clean and the staff are extremely nice. It can be a bit pricey during the week, the rooms are starting to show their age. I would definitely stay there again. Family-friendly.
Stayed 1 night in Jun 2019
Response from Hotel Staff on Jul 31, 2019
Thank you for sharing your favorable comments about our products, service and surroundings on Expedia. We are glad that you are satisfied with this stay. As you known there are many restaurants just opposite the XiaBi Road and it is a good choice for those who conduct business in Wai Gao Qiao free trade zone .Thanks again and we all sincerely hope you will come back soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Hotel Staff on Jul 2, 2019
Thank you for your nice comments. As you kown our hotel design is a mix of contemporary and traditional Chinese and it shows the style of Tang Dynasty. Thanks again for your staying and we look forward to welcoming you back soon.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near Free Trade Diatrict
Nicely appointed hotel room with a very deep bathtub. Great for long legs! The location is close to the Free Trade area, it’s about 45-60m by metro to popular tourist destinations (Shanghai Disney, Downtown Pudong, the museums). Nice selection of fresh ingredients at breakfast buffet.
Stayed 5 nights in Jun 2019
Response from Hotel Staff on Jul 2, 2019
We are deeply grateful for your praise of our room's facility and buffet breakfast that we offered. We look forward to pleasure of welcoming you back to the Crowne Plaza Shanghai Pudong in the near future!

8/10 Good

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Hotel Staff on Jul 2, 2019
Thank you for sharing your NICE comments on our hotel website. We are glad that you are satisfied with our service. Look forward to welcoming you back soon.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious and convenient with food and a FamilyMart nearby. 24 hr gym and swimming pool as well. Close to Metro and we got around just fine. Only thing is it’s further from downtown/city center, but feels more local!
Stayed 3 nights in May 2019
Response from Hotel Staff on Jul 2, 2019
We are deeply grateful for your praise of our room's facility and surroundings. We look forward to pleasure of welcoming you back to the Crowne Plaza Shanghai Pudong in the near future!

10/10 Excellent

Suk Hing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Hotel Staff on Apr 29, 2019
Thank you for your high praise for the shuttle service, location etc on our hotel website. We are glad that you are satisfied with us. Look forward to welcoming you back soon.

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is helpful and flexible. Rooms are good and the restaurant is opened 24/7.
Stayed 1 night in Apr 2019
Response from Hotel Staff on Apr 29, 2019
Thank you for sharing your NICE comments on our hotel website. We are glad that you are satisfied with our staff service & comfort room. Look forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Professional and worth the money. The rooms are clean and large and the restaurant has quality food.
Stayed 1 night in Mar 2019
Response from Hotel Staff on Mar 15, 2019
Thank you for sharing your NICE comments on our hotel website. We are glad that you are satisfied with our room & restaurant. Look forward to welcoming you back soon.

10/10 Excellent

Shimon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Nice clean place...the breakfast buffet is amazing. They have a hotpot buffet at night but be sure to reserve as it gets filled very quick and if you miss it it's okay as they do have a great a la carte menu. Everyone was super nice and my daughter was given a cute toy upon our arrival.
Stayed 3 nights in Dec 2018
Response from Hotel Staff on Jan 10, 2019
Thank you for sharing your NICE comments on our hotel website. We are glad that you are satisfied with our breakfast & hot pot buffet dinner. Look forward to welcoming you back soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
It's a nice hotel but rather a 3 star one. Restaurants should be open till 10pm or 11pm. Also, if you are an IHG member and book through an agency other than IHG website, they do not consider your stay as qualifying nights for points
Stayed 4 nights in Dec 2018
Response from Hotel Staff on Jan 10, 2019
Thanks for sharing your valuable feedback with regards to our hotel guest room. We are very sorry that you experienced inconvenience due to the restaurant operation time. Look forward to welcoming you back soon.

8/10 Good

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Hotel Staff on Jan 10, 2019
Thanks for sharing your valuable feedback with regards your stay.We are glad that you are satisfied with us. Look forward to welcoming you back soon.

8/10 Good

xiao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Hotel Staff on Jan 10, 2019
Thanks for sharing your valuable feedback with regards your stay.We are glad that you are satisfied with us. Look forward to welcoming you back soon.

10/10 Excellent

ROB

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, excellent service, nice property, great food, definitely staying there next time
Stayed 1 night in Nov 2018
Response from Hotel Staff on Jan 10, 2019
Thanks for sharing your valuable feedback with regards the location & service.We are glad that you are satisfied with us. Look forward to welcoming you back soon.

10/10 Excellent

MARTIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
business trip
great stay with a great crew.
Stayed 5 nights in Nov 2018
Response from Hotel Staff on Jan 10, 2019
Thanks for sharing your valuable feedback with regards your stay.We are glad that you are satisfied with us. Look forward to welcoming you back soon.

8/10 Good

Philipp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for business stays
The hotel is located quite far outside the city. That is also the only thing I was not happy about. Besides that the service is friendly, breakfast is great and the rooms are large and clean. I really enjoyed my stay!
Stayed 2 nights in Nov 2018
Response from Hotel Staff on Nov 16, 2018
Thank you for sharing your NICE comments on our hotel website. We are glad that you are satisfied with our service & breakfast. Look forward to welcoming you back soon.

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good. The only thing we didn’t like is the aircon in our room was not ok. Room doesn’t feel cold.
Stayed 1 night in Oct 2018
Response from Hotel Staff on Nov 16, 2018
Thank you for sharing your good comments on our hotel website. We are glad that you are satisfied with our hotel. Look forward to welcoming you back soon.

10/10 Excellent

Jack

Great hotel with connections to city
Pleasant 2 night stay at the Crowne Plaza. Nice sized rooms which are well decorated. The hotel has a shuttle to the city or it is a 10 minute walk from the metro which only costs 4RMB. Breakfast is great, and if you add it to your room the night before it costs 100RMB. The area around the hotel is nice, has plenty of places to eat and a few convenience stores. Would stay here again.
Stayed 2 nights in Aug 2018
Response from Hotel Staff on Sep 10, 2018
Dear Jack, Thank you for sharing your NICE comments on our hotel website. We are glad that you are satisfied with our service, surounding & breakfast. Look forward to welcoming you back soon. Joney Zhou General Manager Crowne Plaza Shanghai Pudong

10/10 Excellent

Byung-Suk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
In general, very satisfied. A bit noisy at night due to traffic on main road S202.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good value in rate, if you sacrify location of you
Front desk staff take more time to acknowledge member of IHG, other that that are ok... Bath room towel need really catch up the grade of Crown system...
Stayed 2 nights in Sep 2017

6/10 Okay

Lee

Stayed 5 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay and very friendly & helpful staff
Excellent stay and experience, was there for work for a week and I loved this location and the peace and quiet there. Hotel staff were awesome, friendly and helpful. Breakfast was decent and the environment was lovely. Very nice eateries and cafe nearby. Housekeeping was excellent. 10 mins walk to the nearest station, which was really convenient. Loved the idea of a small town that was just nearby, as well. I would definitely stay there again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All is very good. but no smoking room is very bad,

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good for the price
The hotel is perfect if you going on a business trip. Hotel offers transportation for tourists.

10/10 Excellent

Hui Min Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Kwan Hoong, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Near to my office

8/10 Good

manuel, lima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience
Great breakfast!!!! Nice swimming pool and other facilities. Charming people, not great location unless you are going to work around

8/10 Good

Steve, Boston MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new hotel, but not close to downtown
This hotel was nice. Obviously newly built in a fairly new neighborhood. Hotel is in reach of the Shanghai Metro, but needed to walk pretty briskly for 10-15 minutes. The room was plushy, clean and efficient. I had no problem securing a non-smoking rooms (which is sometimes a pain in China). Service-wise, it was pretty decent, albeit a bit slow, especially at checkout time. Desk people were polite, however. So, should you consider this hotel? It really depends if you have a client next door in the industrial park. If so, definitely. Otherwise, the neighborhood is next to strictly nothing - if you are a tourist, you would be pretty far from Pudong downtown, the Bund and both airports. There isn't much in terms of local sightseeing. It does have a few restaurants next door (plus the hotel restaurant, obviously), a lot of them being foreign restaurants (including a fast food joint). But nothing that would warrant setting up shop there, except of course if you are having meetings in the industrial park. Then, it makes perfect sense, and I am recommending it.

6/10 Okay

Tzer Nan, Hong Kong

Liked: Staff & service
Disliked: Property conditions & facilities
Not a bad choice!
Good location if aiming for quite neighbourhood.

8/10 Good

Philip, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: Economical; Service: Good; Cleanliness: Spotless; A relaxed stay with friendly staff at a good price.

10/10 Excellent

SNW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

John, UK

Liked: Room comfort
Not the Pudong that you expect
The hotel is very close to the Free Trade Area, so if you are there on business then this is hotel is in an excellent position. If you want to go to the Bund then expect at least a 30 minute taxi ride. As an IHG platinum member one of the perks is a free upgrade depending on availability. No free upgrade but upgrades available if you wanted to pay for them. Room was nice and spacious. Bathroom good. Free Wi-fi appreciated. Curious mix of tablet powered menus in Windows and the bar, which suggested modern efficiency, but let down by slow delivery. Food was ok but the delay in delivery meant that it was often cold on arrival. Choice on wine list progressively limited due to being out of stock. Bar is not "cosy" and half of the live entertainment duo was out of tune. Pre-paid for room but had credit card swiped for deposit on incidentals. Real problem when the deposit was exceeded.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Great service and staff...facilities getting tired
I've stayed here many times but this time it was 4 years since my last visit. Awesome staff and service. Food in buffet is still and always fantastic. Good value for the money. The facilities are holding up well but beginning to get a bit tired. I do recommend.

6/10 Okay

Osvaldo, Lanzhou

Disliked: Cleanliness
The furniture is old and the carpet is not clean.
The carpet in the rom is not clean.

2/10 Terrible

ANOOP NAINANI

Disliked: Staff & service, property conditions & facilities
DIDNT ENJOYED AT ALL AT THE HOTEL , THE BREAKFAST WAS TERRIBLE AT THE HOTEL. VERY DISAPPOINTING.

10/10 Excellent

david, monterey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
This is a first-rate hotel in every respect, no problems at all. But always remember that it is far away from downtown Shanghai, though the Metro (#6 line - Hangjin Road Station) reaches very close (5-minute walk) to the hotel. So if you need to be near the Waigauqiao free trade area, this hotel is a good choice. If your intent is to tour Shanghai, select a hotel closer to downtown Shanghai.

10/10 Excellent

Helen, Scottish Borders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel, luxury but have to travel to see the sites
This is a lovely luxurious hotel which was great value for us. It does mean being out of the city centre but the underground is easy to use and nearby and the taxis very cheap.

8/10 Good

Sanghun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
출장시 자주 이용하는 호텔. 관광 목적은 추천하지 않음. 시내와 거리가 있고 주변에 공장만 있음.
Stayed 3 nights in Jan 2020
Response from Hotel Staff on Feb 5, 2020
Thank you for sharing your NICE comments on our hotel website. We are glad that you are satisfied with our staff service. Look forward to welcoming you back soon.

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Hotel Staff on Feb 5, 2020
Thanks for sharing your valuable feedback with us. We are glad that you are satisfied with us. Your praise will be our strength within to push forward. Look forward to welcoming you back soon.