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Reviews of Crowne Plaza Hotel Shanghai, an IHG Hotel

4.5 out of 5
Crowne Plaza Hotel Shanghai, an IHG Hotel
400 Pan Yu Road, Shanghai, Shanghai

Reviews

8.2

Very good

Rating 10 - Excellent. 73 out of 204 reviews" "
Rating 8 - Good. 84 out of 204 reviews" "
Rating 6 - Okay. 34 out of 204 reviews" "
Rating 4 - Poor. 11 out of 204 reviews" "
Rating 2 - Terrible. 2 out of 204 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

acacia

Travelled with family
Liked: Cleanliness, staff & service
Overall good location
Stayed 1 night in Dec 2023

10/10 Excellent

D. Michael, Palm Springs

Stayed 3 nights in Jan 2024

10/10 Excellent

Yongjian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have been staying in this hotel for couple of times now. We like the friendly staff and breakfast buffet. They are removating this hotel stay rooms. The room is clean and the inside is new. This is very close to American IHG hotel standard. The only place I would like to ask that this hotel has access to American sites like Google or YouTube. It is very difficult for us to use the internet without Google access.
Stayed 3 nights in Nov 2023

10/10 Excellent

Ran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in an excellent location, lots of good restaurant and shops
Stayed 1 night in Nov 2023

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, good location, close to the metro. Fantastic buffet breakfast
Stayed 1 night in Nov 2023

8/10 Good

XIMENG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in the center of Shanghai with 2 subway lines within walking distance and many restaurants, coffee shops, and convenient stores. It’s next to a movie theatre, people can easily enjoy the latest movies.
Stayed 20 nights in Oct 2023

8/10 Good

Leyi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near my parents house
Stayed 14 nights in Oct 2023

10/10 Excellent

fang, San Gabriel

Business traveller
Great location, great service
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Location
The hotel is in a convenient location and about 10 minutes easy walk to a subway station. The lounge on the main floor was excellent. The business lounge was nice to but lacked atmosphere. Background music would have been nice.
Stayed 3 nights in Sep 2023

8/10 Good

Qian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

David

Stayed 1 night in Jul 2023

6/10 Okay

Chris

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
my biggest issue is with the Wi-Fi. so poor. it is not possible t maintain any work on this
Stayed 12 nights in Jun 2023

4/10 Poor

Laura

Stayed 1 night in Jan 2023

10/10 Excellent

Regina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Xinxin

Stayed 3 nights in Apr 2021

8/10 Good

jianjun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

10/10 Excellent

BENJAMIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous service
Cozy and spacious room with the movie decoration. Only 5 mins walk to the subway station line 10/11. Receptionist and concierge were friendly and willing to help. Thank you for the great service!
Stayed 5 nights in Dec 2019

6/10 Okay

Verified traveller

Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 5 nights in Nov 2019

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best real Shanghai neighborhood - love it for biz
I look forward to staying at this hotel every Fall. From the front desk service to the discreet and kind cleaning staff, this is my choice for Shanghai. There is Yunnan, sushi, Beijing hot pot and great quality massage right on Panyu Road.
Stayed 3 nights in Oct 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2019

4/10 Poor

Cal_sunshine

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Old building and very small room. Quite disappointed and worse than other Crowne plaza hotels I stayed.
Stayed 2 nights in Jul 2019

8/10 Good

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, walking distance to many things, plenty of restaurants, metro stop
Stayed 4 nights in Apr 2019

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location and affordable stay
Good stay. Conveniently located if you need to go to places like yu Yuan, Disney and Xin tian di and it is affordable.
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very nice and warm. Location is close the dingxi road where there are many restaurants.
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like this property especially the neighborhood. Good gym too
Stayed 2 nights in Jan 2019

6/10 Okay

Steve

Liked: Cleanliness, property conditions & facilities, room comfort
Don’t they look at the booking?
Put me in a double-bed room instead of a king as booked. Had to lug my bags back down to reception. Kid randomly put me in the wrong room.
Stayed 2 nights in Sep 2018

10/10 Excellent

SAMIH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

10/10 Excellent

Hugo, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with helpful and polite staff
It was a great experience, I stayed for almost a week Staff are very helpful and polite, got a nice gym Room is very clean and comfortable The only down side would be the location
Stayed 3 nights in Aug 2018

10/10 Excellent

Ashkan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would love to be back if in town
Easy check in, great location for me and friendly staff
Stayed 1 night in Jul 2018

4/10 Poor

Sheena

Liked: Cleanliness
Decent room but not worth the price
Facilities quite old like the gym
Stayed 3 nights in Jul 2018

8/10 Good

Nelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New home in Shanghai!
It was a very comfortable stay! Love it!
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

8/10 Good

Dan, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. Excellent location. Few issues with noisy neighbours but staff sorted it out. Very comfy stay
Stayed 8 nights in Apr 2018

8/10 Good

KELVIN

Liked: Staff & service
The service staffs are all good and helpful. It's just that I find the hotel a little old.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is good location and overall conditions. Every body was so kind
Stayed 4 nights in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

kartika, jakarta Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel is close to Shanghai Jiao Tong Univ
The hotel condition is clean, the hotel employees are friendly and very helpful.. Nice location, this hotel is surrounded by many restaurants with delicious chinese food. It takes only 10 minutes to go to Shanghai Jiao Tung University and it takes only 8 minutes to Metro Jiao Tung Station
Stayed 9 nights in Feb 2018

6/10 Okay

Verified traveller

Disliked: Staff & service
My booking was a doubled-bed room but initially the reception staff gave me a 2-bed room. After I revealed to him what my booking was, he responded that there was no availability of such room. Upon my insistence of doubted-bed room, he finally assigned a doubled-bed room to me. Further, I was asked to give money as deposit. I gave my card for this purpose. Then, he asked m3 to signed the printed credit card invoice which no staff would do so. Rather disappointed.
Stayed 2 nights in Jan 2018

6/10 Okay

Verified traveller

not impressed as expected
breakfast buffet is so so. the building is old, location is not ideal, and view is average. I stay here because it is close to my friends and reasonably priced otherwise I wouldn't and probable will never again.
Stayed 2 nights in Dec 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2017

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant stay
Comfortable, staff friendly, lovely breakfast, good pool, not too far from centre.
Stayed 2 nights in Nov 2017

8/10 Good

cristiano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2017

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
I enjoyed my stay at the hotel. The room, TV, and wifi are quite good. Lots of nice shopping areas surrounding the hotel (most notably a Starbucks behind the hotel)
Stayed 4 nights in Jul 2017

6/10 Okay

happytravelor

Disliked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in midtown
A bit far away from Pudong airport. Other wise in a good neighborhood. The subway Line 10 is 10 min walk. The staff is awakward. Good breakfast. Room, I got was clean but bit dated and small compared to other three Crowne Plaza in China I stayed this year.
Stayed 1 night in May 2017

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Shanghai experience
The hotel suited our requirements being near the Metro, close to local contacts, central to tourist destinations and in a quiet area of the City. We recommend the breakfast, but cannot comment on other meals as we made the most of local restaurants of which there are many to experience. If visiting again we will certainly stay at the hotel and recommend it to friends.

6/10 Okay

Cristian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great service at decent hotel
The staff made this hotel what it is - the place itself is dated.