Terrace/patio

Reviews of Andaz Xintiandi Shanghai - a concept by Hyatt

4.5 out of 5
Andaz Xintiandi Shanghai - a concept by Hyatt
88 Songshan Road, Shanghai, Shanghai

Reviews

9.0

Wonderful

Rating 10 - Excellent. 240 out of 401 reviews" "
Rating 8 - Good. 126 out of 401 reviews" "
Rating 6 - Okay. 25 out of 401 reviews" "
Rating 4 - Poor. 4 out of 401 reviews" "
Rating 2 - Terrible. 6 out of 401 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

erica, Singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff are great and the happy hour treats and coffee machine rocks. However the room is quite old, and the toilet flush was weak and clogged daily.
Stayed 5 nights in Jan 2024

8/10 Good

Henry

Stayed 9 nights in Nov 2023

6/10 Okay

Kwok nam

Stayed 2 nights in Dec 2023

10/10 Excellent

Koh

Liked: Cleanliness, amenities
Beautiful bathroom and bedroom. The only drawback was there was massive construction outside the bedroom window and the curtains are alway drawn.
Stayed 2 nights in Oct 2023

10/10 Excellent

Weini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and the overall services were excellent! Will stay again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Kim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breaktfast was excellent. King bed room size was good and gym so were the gym facilities. Overall pleasant stay.
Stayed 2 nights in Aug 2023

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel! Very convenient location!!
Stayed 2 nights in Jul 2023

10/10 Excellent

WONG TAI

Liked: Cleanliness, staff & service, property conditions & facilities
good location happy hour at the hotel is amazing
Stayed 3 nights in May 2023

2/10 Terrible

Daniel

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The shower was really pretty, but one day there was no way to adjust it to be cold, then there was no hot water.

4/10 Poor

Benjamin

Travelled with group
Disliked: Staff & service, property conditions & facilities
Incredibly disappointing
There was absolutely nothing special about this hotel, which I found extremely disappointing. The room itself was mediocre at best, the view out the window looks down on a massive construction project, the pool was cold and had mold dripping off the walls, the breakfast was underwhelming and the food was as cold as the dining room. Things I had seen such as a free mini bar or hosted happy hour were not true either. All in all, a colossal disappointment. If this is the “concept” that Hyatt had in mind, they should go back to the drawing board. I’ve had better stays in hotels 1/4 of the price.
Stayed 1 night in Dec 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities
Stayed 2 nights in Feb 2021

10/10 Excellent

wai chung john

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Christian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with a great location.
Stayed 2 nights in Apr 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019

10/10 Excellent

Teresa Wai Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Koi Foong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Well worth staying at! Great location!
Stayed 1 night in Nov 2019

8/10 Good

joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Yuen Sze

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

yueh jung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was excellent. Theres even a excellent restaurant Rong Cuisine next to the hotel. Staff was very friendly. I would highly recommend this hotel.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

4/10 Poor

Zheng

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
1 hour waiting for check-in, front deck staff was not professional and nice, detail of hotel has already been dirty and old.
Stayed 2 nights in Oct 2019

6/10 Okay

Frank

Liked: Cleanliness, staff & service
Swimming pool and gym was closed. The temporary gym is too small
Stayed 3 nights in Sep 2019

10/10 Excellent

Gurjeet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trendy hotel in great location
Lovely hotel with great breakfast. The free happy hour from 6-7.30pm is the best!
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and gym were under maintenance so we had to use another hotel facility. Other than that, the rooms were cool, spacious bathrooms and good brekky buffet!
Stayed 1 night in Aug 2019

10/10 Excellent

Kin Wong Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Qun, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

6/10 Okay

eric

Liked: Cleanliness, staff & service, room comfort
Premium experience has diminished a bit
Always enjoy coming to this hotel as a break from a long week at the factories. I was a little surprised to see so much construction and limiting of amenities int he room. No razors, toothbrushes, etc...given the cost per night of these rooms. The rooms are also starting to show some signs of wear-and-tear. Overall, still a decent experience, but wonder what's happening there
Stayed 1 night in Jul 2019

2/10 Terrible

Eve, Singapore

Disliked: Cleanliness, staff & service, amenities
Firstly no one helped me to bring down luggages from taxi at my arrival. When I informed them of the service inadequacy no apologies was given only reason was they were busy doing other stuff. Then for renovation the swimming pool was closed and I was advised to go another hotel for the facilities and gym was shifted to some hotel rooms. At booking this should be highlighted!!!! Again no apology just they “feel embarrassed” to put me in the situation and responsibility was pushed to Expedia platform. One of the days there was no cleaning done! I waited till late afternoon and again my room was not made up. When I enquired the service central line I was told probably my “ do not disturb” sign is on. I was mad as other hotel would have informed me with a slip of paper slotting into my room. And the button shows no sign of whether it is I or off and I have to go out of room to see it from the outside. Also the hotel room is not carpeted. You can hear some footsteps in other rooms. Furniture also not well maintained and looks old. Worst is the hand held shower head that gives loud noise when it is used. The blanket is not warm enough like other hotels only saving grace is the bed is comfortable. The staff also gave me unclear and wrong directions for my enquiry of nearby places. Overall the young staff are not well trained and not engaging in their service only the old staff handled customers slightly better. I will never ever want to stay here anymore!!!! Five thumbs down.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
As all Andaz hotels, the concept is OK, but maintenance of facilities is terrible. The bed mattress is the worst I’ve ever seen. Well located in Xintiandi area where stores and good restaurants are It looks a lot better in photos.
Stayed 1 night in Jul 2019

10/10 Excellent

Yew Teck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Simona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, great location, great staff
really good experience. Check-in has improved even more since the last time we stayed here. cold water, cold towel, a beer, and very pleasant staff
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay in Xintiandi
Amazing service! Everything in the minibar (excluding alcohol) is complimentary and they have a nice happy hour with snacks, beer, and wine!
Stayed 2 nights in Jun 2019

10/10 Excellent

HWEE LING

Liked: Cleanliness, staff & service, property conditions & facilities
Great location . The pillows provided are flat and uncomfortable. I requested them to be changed, however,they don't seem to have any good pillows options for me. So my sleep wasn't great during my stay there.
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Features are Modern and up to date. Good location.
Stayed 1 night in Jun 2019

10/10 Excellent

Emerson

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Mihails

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is a vision behind interior of the hotel. I love it.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
All good nice location hotel clean and staff was very friendly
Stayed 4 nights in Mar 2019

10/10 Excellent

Pui Shan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for shopping and dining in the middle of Xintindi area. The room is nice, but is too hi tech. Problem for our parents in the other room.
Stayed 2 nights in Mar 2019

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location and close to F&B outlets and transportation.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2019