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Reviews of Hotel Sercotel Doña Carmela

3 out of 5
Hotel Sercotel Doña Carmela
Avda. de Jerez 72, Seville, Seville

Reviews

8.2

Very good

Rating 10 - Excellent. 48 out of 143 reviews" "
Rating 8 - Good. 63 out of 143 reviews" "
Rating 6 - Okay. 28 out of 143 reviews" "
Rating 4 - Poor. 2 out of 143 reviews" "
Rating 2 - Terrible. 2 out of 143 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Richard, Loughborough

Travelled with partner
Liked: Staff & service
Parking garage was ridiculous. Difficult to enter & exit, spaces were tight and you had to be in one space only, no overlapping into the space next to yours. Room was tiny, we had to enter/exit the bathroom sideways and we are thin people. It was noisy. You could here the People in the rooms above across, and beside, they push their chairs back across the floor, come in late banging doors and talking loudly every night. It was our worst nights for sleeping on our 4 week road trip around Spain. Cleaning lady was a lovely woman and worked hard.
Stayed 4 nights in Mar 2024
Response from JOSE CANO on Apr 3, 2024
I appreciate the time spent commenting on your stay.I am sorry that the experience was not the best although we would have liked it during your stay to be able to solve it.

10/10 Excellent

Maria

Stayed 6 nights in Mar 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again.
The admission process was smooth and efficient. Daily, the front desk staff greeted us with a warm smile and quick to offer assistance if needed. The property is quaint with some modern touches; the beds perfectly comfortable and linens crisp. Super clean too. Antonio is a gem.
Stayed 4 nights in Dec 2023

6/10 Okay

BERTHA

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Parking at the facility TOO SMALL.
Stayed 1 night in Nov 2023
Response from HOTEL on Nov 22, 2023
Thank you for taking a few minutes and telling us about your experience, greetings

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a bit further from the centre of Seville than I'd realised - my mistake. There are two regular bus services into town, but it does take a while (30-40 minutes depending on traffic). Cross over the big roundabout towards town and the same bus stop serves both the 3 and the 37. Staff very helpful. Bar/cafe decent. Breakfast plentiful and good.
Stayed 5 nights in Oct 2023
Response from HOTEL on Nov 22, 2023
Andrew, thank you very much for taking a few minutes and telling us about your experience, we are happy to know that you have enjoyed our establishment, greetings

10/10 Excellent

Giuseppe, astoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk staff
Stayed 2 nights in Apr 2023

8/10 Good

Abdulrahman

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from recepción on Nov 8, 2021
Muchas gracias por su valoración Abdulrahman nos alegra que se haya encontrado bien Saludos

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel.
The room was large, updated, clean and comfortable bed. Ticked all our boxes for a good night’s stay. The town was full of good local restaurants. In the morning we had breakfast at their sister restaurant. Best latte!
Stayed 1 night in Jan 2020
Response from Recepción on Jan 29, 2020
Good afternoon, thanks for taking a few minutes to leave us your feedback. We are pleased to know that everything was good in our hotel. Greetings.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from JC on Sep 21, 2019
Gracias por su puntuación

6/10 Okay

Eugenia

Liked: Cleanliness, staff & service
OK hotel for the price
We stayed in several better hotels for the same price during our trip that were much nicer and better located. Parking is 10 extra euro. The hotel is a little bit old and beds not that comfortable although everything was very clean. About 15-20 minute drive from downtown, good thing is they have a free shuttle every now and then. Area around not that nice to walk around or do stuff.
Stayed 1 night in May 2019

8/10 Good

Sumit

Liked: Staff & service
Good place with friendly staff
Room was ok. Location is a but stray bit they have a shuttle to the most attractions. A nice cafe downstairs and helpful staff. A supermarket across the street. No parking included though.
Stayed 1 night in Dec 2018

8/10 Good

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was incredibly friendly and hotel was a bargain.
Stayed 1 night in Aug 2018
Response from Mar Damas on Aug 21, 2018
Thank you very much for your assessment, Regards

10/10 Excellent

Pui Kwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is spacious and clean. Location is good. It is a bit far from city center. But we drove to city center mainly. Or you can take the bus (2 lines). Bus stop is just about 5 mins from hotel. Parking is easy. You can either pay 7 Euros to park at the hospital car park (right in front of hotel) or you can park on the street for free (if you can find a spot). We were lucky to find a spot for 2 nights. There is a supermarket right next to the hotel.

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Great Staff, Great location, good and convenient food, close to center, shuttle service and bus stop pretty close. In summary amazing place. All clean, safe. Easy access, watch the gps might send you down the street but it's across the hospital. Food in Sevilla very good, good price and great taste. Lots to see and save streets.

10/10 Excellent

Ed, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Great hotel with clean spacious rooms, and easy shuttle service to tourist area.
Stayed 3 nights in Apr 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love Sevilla
It was ok. Decent area. Near a train station and bus lines. Wish they had a refrigerator or ice or both. A safe in the room would’ve been nice too. Nice staff. Great cafe downstairs. Beautiful city.
Response from Mar Damas on Apr 24, 2018
Thank you very much for your assessment, we regret that your room has no cooler or safe, as there are many that do have in fact is the change that is making the hotel but everything takes a while in the process of change Let's hope we can see you again regards

8/10 Good

alastair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel let down by poor breakfasts
Hotel was good value except for the breakfasts which were dreadful. Reception staff very helpful and the free mini bus into the centre was brilliant as were the drivers.
Stayed 6 nights in Jan 2018

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful stay
Great value. The breakfast buffet was very extensive and of very good quality. Very comfortable bed. Only negative was the frosted bathroom door with a gap that faced the room and gave less than ideal privacy.
Stayed 1 night in Nov 2017

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Hotel staff was great! One night I got there late and the cafeteria was closing however they still made me dinner!
Stayed 2 nights in Sep 2017

10/10 Excellent

James , New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with professional frendly staff
It was excellent hotel which we did not expected. It should be a 4 star hotel and value for money. They have a shuttle bus to pick up and drop off to city centre so it was really handy. We parked our car in the parking garage and used hotel shuttle everyday. We will definitely back again this hotel in the future.

10/10 Excellent

Loretta, Tennessee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prefect getaway
Hotel is in the center of town and close to everything. The staff is excellent, helpful and very friendly. Only drawback is the parking is so far away.
Response from JC on Apr 6, 2017
Thanks for your rating and comments

8/10 Good

SRM, Harrow, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice convenient hotel bit away from town center
We stayed here 2 nights to visit Seville. The hotel is clean, and room was good spacious and clean - the bathroom specially was very clean and spacious. The included breakfast was good too. The hotel is about 15 minutes away by car/transport - not easy to walk to from downtown. However the hotel offers free shuttle service to and from downtown. The frequency could be better but good enough to go site-seeing. Public transport is available as well. The staff was very friendly and provided good advice, There is a restaurant and bar/café in the hotel with good food and efficient service. The free internet service with wifi was very good.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing memory foam bed, so comfortable.

8/10 Good

Frederick, Fairfax, Va.

Liked: Cleanliness, staff & service, property conditions & facilities
nice staff
weak a/c

8/10 Good

RAMBO!!, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff
The hotel Staff members were fantastic - they were friendly and welcoming. They provided helpful advice on restaurants, transport and sites to see and things to do. Seville is a great little city to visit with a lot to do. Don't miss the opportunity to get to a flamenco.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Not good value for money
This hotel is not good value for money. You pay a lot but don't get much. Parking is hard to find and usually have to pay extra for breakfast. Staff was ok. I don't think I'll stay there again.

10/10 Excellent

Dorothy Surio, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service, nice room, good customer service staffs and good shuttle service to city centr

8/10 Good

Bill, Kenmore, Queensland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good transfer service
A very convenient free transfer service from the hotel to Seville centre runs regularly. The hotel is in a marginal area, but there is a large supermarket opposite. The room was a fair size and clean. The bar downstairs served a variety of tapas. The reception area was well run and offered details of events in the city. Overall, very convenient to Seville and we would recommend.

6/10 Okay

Jay, Australia

Liked: Staff & service, room comfort
Pleasant stay
Hotel rooms were clean, excellent with shuttle services they provide to travel to city. Were not very helpful with Vegetarian Menu. Can be more accommodating with dietary requirements.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Suburban hotel
It is easy to drive to and find it. Even if at midnight, you can still find restaurants nearby.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
False advertising? No airport transfer.
The hotel is quite far from the city and was very difficult for us to find. I chose this hotel only because they advertised a free airport transfer and we had a flight at 6 in the morning. I didn't see the fine print on the booking page that says 1 days notice is required. This is not repeated on the booking confirmation. The clerk said they don't do transfers that early so the transfer still wouldn't have been available. It cost us 30 euros for a taxi.

8/10 Good

peterling1, Sitiawan. Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff but poor location
Stayed 4 nights at this hotel. It is clean, very Spanish type but far away from the city centre or Gold Tower. This problem is solved with the hotel providing free bus shuttle to the centre at a fixed schedule. You have to book at the hotel counter in advance for the transport.The neigbourhood is quiet with a few tapas bar but no restaurant for lunch or dinner. So food availability is difficult. You can have dinner at the hotel's restaurant which opens rather late from 8.30 pm onwards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Service was excellent, offering free transport for the short journey into Seville city. Well positioned for visiting city with garage parking at extra cost. The cafeteria "menu del dia" was very good and reasonably priced.

4/10 Poor

vijaya, Fremont, CA

Disliked: Cleanliness, property conditions & facilities, room comfort
Poorly maintained hotel
This hotel is really far away from the city center. The free shuttle the hotel offers has very limited timings and is not flexible at all. The quadruple room we got was small and crammed. There were ants in the bathroom, and the shower alternated between scalding hot & cold water. I will definitely not come back to this hotel again.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem of a hotel
This hotel provided a refuge during a stressful part of our journey. Everything we needed was available, thanks to the wonderful reception staff (in particular, Jose). We were initially surprised by the distance from town, but with the free shuttle bus it was not a problem. I would highly recommend this hotel, it has everything you need, including some of the best tapas we found in Spain!

6/10 Okay

Oliver

Liked: Cleanliness, staff & service, room comfort
Decent Stay....
I think the Beds were the best part about the hotel besides being clean. They were very soft and comfortable compared to the other hotels I stayed in during my vacation.

10/10 Excellent

David & Jennifer, Yorkshire. England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Convenient
The stay at the hotel was great. It was clean and well appointed. The breakfast was very good. The shttle service to and from the airport and more importantly to the city centre and back was great. Friendly staff. I would stay there again.

10/10 Excellent

Rodica Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No tengo mucho que decir . Solo que la próxima visita a Sevilla , de seguro iremos alojarnos allí con seguridad …hemos estado bien contentos en todos los puntos de vista .
Stayed 3 nights in Feb 2024
Response from MAR on Mar 6, 2024
Muchas gracias por si valoración Ana, nos alegra saber que han tenido buena estancia con nosotros y nos alegrara volver a verles.Saludos

10/10 Excellent

fernando javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 2 nights in Feb 2024
Response from MAR on Mar 6, 2024
Gracias Fernando por su valoración tan positiva , es de agradecer.Saludos cordiales.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable y relajado.
La estancia fue grata y cómoda, a mi mujer y a mi nos gustó la amabilidad y cercanía de los camareros del bar restaurante del hotel. En la habitación ni un ruido nos molestó.
Stayed 4 nights in Dec 2023
Response from HOTEL on Jan 2, 2024
Gracias Luis por dedicarnos unos minutos y contarnos su experiencia, un abrazo y hasta la próxima

8/10 Good

Luis

Stayed 1 night in Dec 2023
Response from HOTEL on Jan 2, 2024
Muchas gracias Luis por su valoración,saludos

10/10 Excellent

Alfonso

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Siempre que voy a Sevilla me quedo en este hotel por el trato que tienen y lo agusto que te hacen sentir
Stayed 3 nights in Nov 2023
Response from HOTEL on Nov 27, 2023
Alfonso gracias por su valoración, aquí tiene su casa para cuando vuelva a Sevilla, un abrazo

10/10 Excellent

Alvaro Bermejo

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen hotel, todo el personal muy amable y atento, la comida excelente en la cafetería, precios normales. Muy buena experiencia, gracias
Stayed 1 night in Aug 2023
Response from HOTEL on Sep 27, 2023
Gracias Alvaro por su valoración,saludos

10/10 Excellent

María Victoria

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Angel David

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel bastante aceptable,y con un muy buen restaurante para hacer allí todas las comidas.
Stayed 1 night in Jun 2023

2/10 Terrible

José Manuel

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
.
Stayed 1 night in Apr 2023
Response from jose on Apr 24, 2023
Buenas tarde Jose Manuel, lamentamos que mucho la su experiencia negativa como nos informa, Aunque estariamos encantados de que nos volviera a visitarSaludos

10/10 Excellent

Elisabeth

Stayed 1 night in Mar 2023

10/10 Excellent

GERMAN GUILLERMO PELAEZ

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente descanso, habitación confortable, buen mantenimiento en general, bien comunicado, personal amable, habitación equipada y espaciosa...
Stayed 1 night in Feb 2023

4/10 Poor

María

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2023