Ratings based on 105 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
99% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Nov-2014
Really good Hotel and very good staff, we stay 4 days in this hotel.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Los Angeles

Very comfortable room and convenient location

Posted 9-Nov-2014
Pros: comfort and closeness to the subway
Cons: nothing particular
Location: The Second Lotte and Lotte department store as well as the Lotte World for the children
This is my second time staying at Lotte Hotel in Jamsil. Even though the location is outside the main Gangnam hot spots, it is close to the subway and now with the second Lotte in operation, it will be its own hot spot.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom russia komsomolsk-on-amure

Posted 5-Nov-2014
Pros: sweeming pool, location
Cons: room cleaning should be better. We found old cheese under the bed, everyday cleaning is not good. Breakfast is too expensive and same day by day
Location: lotte world, aquarium, grand childrens park, coex aquarium, olimpic park. good prices for shopping in Home Plus (subway ex. 9, go back 50 m, turn r.)
We (1 adult, 2 children) stay here for 9 nights (25.19.2014-03.11.2014). We lived on 19th floor, view on the highest building in Seoul (it still under construction). We had a lot of bathing accessories, big bar (didn't use - for charge) in room, even mobile phone for rent. I didn't like cleaning - there was dirt on a floor, carpet in spots. Begs was ok. comfortable and clean. Minus was not enough light in the evening for reading and drawing for children. Location is very good - lotte world, lakes near, access to subway, olimpic park and grand children park through some stops. Stop to the bus to Everland is at the intersection near lotte department store.Good shopping, a lot of places to eat. Try Korean restaurant on the 3 floor of Lotte World (free access from lotte department store) and visit Folk museum (no extra pay, if you buy pass to lotte world)!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 4-Nov-2014
Airport bus stop behind the building in front of the rear entrance. Bus comes every 15 to 30 minutes. Close to a metro station and various tourist attractions. Therefore, relatively heavier traffic on the roads around the area. One 110v outlet was available in the room. A non-internet-ready cell phone is available for tenant(s) with free incoming calls and texts but with extremely high rates for outgoing calls and texts. Carpetted floor. No balcony. Free wifi around the entire building.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom gurgaon

Good city hotel

Posted 28-Oct-2014
Close to every thing in jeju, shops, eats and airport. Staff is all new as hotel is new. Knowledge of jeju island is sketchy but Yumi at concierge was extremely helpful as she knows jeju very well, knows buses and knows english. Hotel has all facilities a typical city hotel should have including washing machines as well. It is close to all tourist location in north. Take a cab for tourist points in east or south. Buses are available but you need lots of time to cover whole of jeju by bus.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Sep-2014
We stayed one night before leaving for airport. Very comfortable, clean, and friendly staff. Next to amusement park, shopping, and duty-free shops. Direct bus line to the airport is right on the street.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Wellington New Zealand

Very good Hotel for everyone

Posted 24-Aug-2014
Pros: The staff, but the duty manager was outstanding. I left my car navigation GPS in my room on my return 2 weeks later the manager returned it to me
Cons: We would prefer an opening window in the room even if it is at the top and only small, in order to get some fresh air. $ 15.00 for a coffee too high
Location: Very good location for shopping and Lotte adventure park for the little once. Most people would be happy with this hotel. 1 hour from the airport
We been here twice within 2 weeks 4 nights and then again 2 nights, we believe most people would be happy in this Hotel. Believe me we would not stay in this Hotel if it would not be at the upper end
4 out of 5
Recommended
for Everyone
by A verified travellerfrom California, USA

Posted 21-Aug-2014
The facility of this hotel is well maintained and beautiful. The location is good and very convenience to take the train. There are 2-3 lobby facilitators who are very attentive to the guests passing by and assist the guests with questions. Front Desk and Concierge should show more smile and use the guest names. I called Concierge a couple of times, but the agents never addressed me with my last name. Concierge was very efficient and good at researching when I asked questions, but they did not provide me any recommendations or insightful information. One bellman who helped us both at arrival (from bus stop to the Front Desk) on 7/18 and check out on 7/21 recognized us and provided excellent service. His smile and professionalism are the big asset to the Front Office team. Housekeeping was very good. Room Attendants were polite and our room was serviced well. One disappointment - on the departure date, we wanted to sleep in (forgot to put Do Not Disturb sign as we were so tired the night before), but we were disturbed by someone knocking our door early in the morning. Restaurant was packed and certain group of people were loud and kids were running. It would have been nice if the restaurant managers watched over more carefully and take action. Overall, the hotel is very busy and seems to be a group hotel. We still did have a good stay. Thank you.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

overall It's very nice hotel

Posted 18-Aug-2014 on Hotels.com
Close to every thing u need. The rooms furniture are a little bit old-fashioned. The hotel staff are very very helpful with amazing lobby that connected to lotte world mall. Small small swimming pool and there is no out door one .
5 out of 5
Recommended
for Everyone
by A verified travellerfrom CA

Best hotel

Posted 11-Aug-2014
Location: have fun at Lotte World & Magic Island amusement parks.
it was one of the best hotel i have had. it has great views and the food in the club lounge was awesome for both an asian and american.