Ratings based on 77 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
99% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by George from Maryland

Nice hotel

Posted 5-Apr-2014
I was impressed with how beautiful the city of Seoul is.
4 out of 5
by A verified traveller

Nice hotel but the internet is horrible

Posted 28-Mar-2014
In a country like Korea, you do not expect horrible WiFi...it often took like 10-15 minutes of effort to hook up to the wireless internet....and other reviewers have had issues as well. In this day and age, this is unacceptable and the hotel should address this. Otherwise, a very nice hotel with a great location.
5 out of 5
Recommended
for Everyone
by mara from Powell River, BC

Comfort, beautiful, and kind

Posted 10-Mar-2014
Pros: everything
Cons: I don't think so
Location: Lotte hotel, lotte department store, Jamsil, lotte world amuse park, Lotte mart, restaurants, and stores. (shopping)
Every staffs are so kind, and clean, also this hotel has Lotte departmentstore, 11th Floor has lots restaurants. Please visit and enjoy otherwise the top floor of hotel has buffe and Chinese gormet restaurant. That please is nice as well. Everything is prepared what I need in the room. I stayed at 20th floor, it was awesome city view.
5 out of 5
Recommended
for Everyone
by Peter from Florida

Very nice hotel to stay

Posted 3-Mar-2014
Pros: Very nice and comfortable !!
Cons: Steam carpet in side the room ! the carpet seem to be really worn.
Location: good for subway travel during the winter as you don't have to go outside. The Mall and Hotel are connected to the subway line 2 .
I had stay almost all of the upscale hotel around Seoul and Gangnam area, Lotte hotels are the one that I keep come back.
4 out of 5
Recommended
for Everyone
by A verified traveller

Predictable 5 star Hotel

Posted 3-Feb-2014
In terms of quality you get what you pay for. This is a huge and predictable hotel with very friendly staff that provides a confortable stay. On the positive side the hotel has a very convenient department store and supermarket in the same building. On the negative, it is not as close to the main attractions (although not realy a problem since the subway station is just below) and room service has some ridiculous prices —e.g. US$ 10 for a soft drink. I subtract one star because I like when hotels surprise you. This hotel provides the 5 strar experience one would expect. Nothing less, nothing more.
4 out of 5
Recommended
by A verified traveller

Posted 22-Dec-2013 on Hotels.com
Great location - except heavy traffic due to holidays shopping.
3 out of 5
Recommended
for Families
by Rob from Fairfax, VA

walk to Lotte World

Posted 20-Dec-2013 on Hotels.com
Pros: Bus from Incheon Airport stops right in front of hotel. Concierge staff is very friendly and very helpful. They carried our bags on the date of departure out to the bus station and showed us how to do everything about getting the right bus back to the airport, etc. Cons: For the price of the room, it was not worth it. Room was fairly small and everything in the hotel is VERY expensive including breakfast and all of the drinks in the refrigerator.
5 out of 5
Recommended
for Families
by A verified traveller

Posted 18-Dec-2013 on Hotels.com
Location is great, hotel is very comfortable, staff are friendly, very helpful and proactive.
5 out of 5
Recommended
for Everyone
by James from Maryland

A great hotel to stay

Posted 12-Dec-2013
Pros: Hotel is connected to a department store, a major highway and close to "new" Seoul downtown
Cons: you have to ask the hotel staff to open the parking gate. The gate could have "electronically" tied to the room key for easier access.
Location: Shopping, visit Charlotte musical theater,
The hotel experience was great. The staffs were great and helpful.
5 out of 5
Recommended
by Lynn from Singapore

Posted 9-Dec-2013 on Hotels.com
Great location. Fantastic staff who are helpful and speak good English. Hotel transfer services make it convenient to travel between the 2 shopping districts.