Ratings based on 71 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby Peter from Florida
Very nice hotel to stayPosted 3-Mar-2014
Pros: Very nice and comfortable !!
Cons: Steam carpet in side the room ! the carpet seem to be really worn.
Location: good for subway travel during the winter as you don't have to go outside. The Mall and Hotel are connected to the subway line 2 .
I had stay almost all of the upscale hotel around Seoul and Gangnam area, Lotte hotels are the one that I keep come back.
for Everyoneby A verified traveller
Predictable 5 star HotelPosted 3-Feb-2014
In terms of quality you get what you pay for. This is a huge and predictable hotel with very friendly staff that provides a confortable stay. On the positive side the hotel has a very convenient department store and supermarket in the same building. On the negative, it is not as close to the main attractions (although not realy a problem since the subway station is just below) and room service has some ridiculous prices —e.g. US$ 10 for a soft drink. I subtract one star because I like when hotels surprise you. This hotel provides the 5 strar experience one would expect. Nothing less, nothing more.
for Everyoneby James from Maryland
A great hotel to stayPosted 12-Dec-2013
Pros: Hotel is connected to a department store, a major highway and close to "new" Seoul downtown
Cons: you have to ask the hotel staff to open the parking gate. The gate could have "electronically" tied to the room key for easier access.
Location: Shopping, visit Charlotte musical theater,
The hotel experience was great. The staffs were great and helpful.
Recommendedby Lynn from Singapore
Posted 9-Dec-2013 on Hotels.com
Great location. Fantastic staff who are helpful and speak good English. Hotel transfer services make it convenient to travel between the 2 shopping districts.
Recommendedby Yummy mummy from Singapore
Highly recommended for family vacationPosted 19-Nov-2013 on Hotels.com
I traveled with 2small kids, 2yo and 6yo, and my retired parents. We got 2 adjoining character rooms which was convenient and the kids have more room to run around too. Impressed with the cleanliness , kids friendly bathroom (kids' height basin and potty seats) and even an air purifier in the room! You get discounted entry tickets into Lotte World and cut the queues by buying them at the hotel. Very good value for full day pass. We went to Lotte world 3 out of the 7 days we were there. Whilst we were in lotte world, my parents either shop at lotte dept store, or take the shuttle bus to lotte Seoul hotel, where they are right in the midst of myeondong, cheonggyecheon and could visit the city hall and deoksugung. Convenient for us with 2 kids too. I appreciated having a supermarket and food hall just below the hotel to grab food and quick bites, esp when we have 2 little ones. There is also a really nice folk museum that you have access to with the lotte world entry, as well as an ice skating rink! Can't be better. Will highly recommend to anyone travelling with kids and parents and you want to be able to cater something for everyone. Oh yah, also you can take a short cab ride to Garosugil -super chic place with nice shops, cafes and reminds me of soho in NYC and London . Check it out !
for Familiesby Wen from SG
Great locationPosted 13-Nov-2013 on Hotels.com
A great hotel to stay on a holiday! The hotel is conveniently located with easy access to the subway station & shopping malls. You can also take the free shuttle bus from hotel to Myeong Dong for more shopping. The room is very nice, comfortable & well-maintained & the staff are very friendly, helpful & fluent in English. You also get great savings buying the Lotte World Theme Park tickets from the hotel too!
for Everyoneby Erin from QLD, Australia
Fantastic location.Posted 22-Oct-2013
Pros: Proximity to the theme park and easy to get to and from the airport
Cons: More signs, was so easy to get lost and disoriented in due to size.
Location: Theme park
Fantastic location, stunning views and shuttle bus makes it easy to get between locations. Only downside is the hotel is so huge it is really easy to get lost in!
for Business Travellersby Stuart from Taipei
Compound building with MRT, supermarket, storesPosted 13-Oct-2013 on Hotels.com
Wonderful stays in both 2 Lotte hotels in 2010 and 2013
for Everyoneby Thomas from Singapore
Nice hotel next to Lotte World Theme Park & SubwayPosted 13-Oct-2013
Pros: Hotel location, cleanliness, amenities, comfort and service.
Cons: Free wifi connection and speed can be improved. Room service menu can be also improved.
Location: Lotte World Indoor and Outdoor Theme Park. Pororo Land. (inside Theme Park) Lotte Departmental Store.
The luxury hotel location is good, just next to Lotte World Theme Park, Subway & Departmental Store. It is important to stay near subway as it is the easiest mode of transport to get to anywhere you want to go. Room cleanliness is tip-top and child family, the hotel staffs are helpful, polite and friendly. Nothing much I can complain about regarding the service and standard of the hotel stay except for the slow free wifi connection and limited room service menu. Definitely a must stay hotel for family.
Recommendedby A verified traveller
Pleasant but needs improvementPosted 8-Oct-2013 on Hotels.com
There were water bottles missing from my hotel room when I checked in but the housekeeping maid replaced the missing ones with new ones the next day. Still it was difficult to get by with just 1 bottle of water. Also the bathroom walls had what looked to be hair dye on them. It would be wise for the hotel to paint over this before their next guest is booked into that room.