Ratings based on 83 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
99% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

nice hotel close to the adventure park

Posted 16-Jul-2014
its a very nice place to choose.. especially the character room !! its a very nice and cute room
4 out of 5
Recommended
for Everyone
by A verified traveller from sydney

Friendly staff, 5 star hotel

Posted 10-Jul-2014
Pros: Friendly staff and their attentiveness
Cons: Food choices and prices within the hotel.
Location: Lotte world, lotte dept store. Kangnam district is nearby as well
Highly recommend this hotel for families with kids. Lotte world right next door! Excellent facilities including indoor pool and business centre. Very attentive staff. Hotel food was a bit over price though.. $10 for a glass of milk! Overall we enjoyed our stay and strongly recommend for others.
5 out of 5
Recommended
for Everyone
by Clare

Excellent choice!

Posted 24-Jun-2014
Kids enjoyed the character rooms tremendously! Very child friendly and the rooms are well decorated with super comfy beds. Staff are very helpful, impressive service. Highly recommended.
5 out of 5
Recommended
for Everyone
by Peter from Vancouver, Canada

Very central for shopping and subway.

Posted 12-Jun-2014
Pros: Central and good quality. Shuttle to airport (ICN) outside the hotel. Convenient.
Very friendly and helpful staff. Speak good English. Would stay here again.
4 out of 5
Recommended
for Everyone
by 70ish Korean ex

Large quiet convenient and very friendly. Excellen

Posted 1-Jun-2014
Excellent rate Friendly and convenient to a lot of venues and my friends south of the Han River
4 out of 5
Recommended
for Families
by Elsie from Singapore

stone throw distance to Lotte World

Posted 29-May-2014
Pros: just right beside Lotte World and Line 2 Train station
Cons: Hotel check in counter staffs should put on more smiles attending to guests and present more helpful and approachable gesture.
Location: Lotte world, Marts..nothing much other than that.
Overall pleasant stay, easy access to line 2 train station that's right outside the hotel and airport transfer coaches stop. Shops close at 9-10pm, thus no night activity around the hotel.
5 out of 5
Recommended
for Everyone
by George from Maryland

Nice hotel

Posted 5-Apr-2014
I was impressed with how beautiful the city of Seoul is.
4 out of 5
by A verified traveller

Nice hotel but the internet is horrible

Posted 28-Mar-2014
In a country like Korea, you do not expect horrible WiFi...it often took like 10-15 minutes of effort to hook up to the wireless internet....and other reviewers have had issues as well. In this day and age, this is unacceptable and the hotel should address this. Otherwise, a very nice hotel with a great location.
5 out of 5
Recommended
for Everyone
by mara from Powell River, BC

Comfort, beautiful, and kind

Posted 10-Mar-2014
Pros: everything
Cons: I don't think so
Location: Lotte hotel, lotte department store, Jamsil, lotte world amuse park, Lotte mart, restaurants, and stores. (shopping)
Every staffs are so kind, and clean, also this hotel has Lotte departmentstore, 11th Floor has lots restaurants. Please visit and enjoy otherwise the top floor of hotel has buffe and Chinese gormet restaurant. That please is nice as well. Everything is prepared what I need in the room. I stayed at 20th floor, it was awesome city view.
5 out of 5
Recommended
for Everyone
by Peter from Florida

Very nice hotel to stay

Posted 3-Mar-2014
Pros: Very nice and comfortable !!
Cons: Steam carpet in side the room ! the carpet seem to be really worn.
Location: good for subway travel during the winter as you don't have to go outside. The Mall and Hotel are connected to the subway line 2 .
I had stay almost all of the upscale hotel around Seoul and Gangnam area, Lotte hotels are the one that I keep come back.