Ratings based on 709 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from 서울

주차와 룸관리가 엉맘

Posted 28-Jul-2015
Pros: 프론튼 직원분은 친절하셨습니다
Cons: 개선이 가능할 것 같지가 않아서..
Location: 근처 즐길거리 먹거리는 많습니다
잠실 롯데가 주차가 어려울 것은 알고 있었지만 제대로 된 안내도 없어서 정말 힘들었네요 그리고, 2박을 투숙 했는데 둘째날은 룸 청소하시면서 컵도 씻어주시 않고, 기본으로 주는 커피며 차도 채워주시지 않았습니다. 무료로 제공하는 커피, 차라 하더라도 보통은 매일 매일 채워주시지 않나요? 컵도 씻어주지 않는 호텔은 처음이었네요...
4 out of 5
Recommended
for Everyone
by A verified traveller from Guam

Place to stay for families with young kids.

Posted 18-Jul-2015
We stayed for only 2 days while on a business trip to let our young boys at least to enjoy. They have Magic Island but they have a height requirements, but boys had plenty to do in Adventure Land. There is even an indoor ice skating rink.
3 out of 5
Recommended
for Everyone
by A verified traveller

オリンピック公園でのイベントに参加するなら便利です。リムジンも停まります。

Posted 14-Jul-2015
オリンピック公園でのイベントに参加するなら便利です。リムジンも停まります。地下鉄も近いですが、明洞や東大門での買い物メインなら、わざわざこのホテルを選ぶべきではないと思います。改築はしているようですが、とにかく築年数がある程度経っているので、今風なホテルではなく古いが、きれい目のホテルと思ってください。
5 out of 5
Recommended
for Everyone
by A verified traveller from Osaka

快適でした

Posted 21-Jun-2015
Pros: 駅近、ホテルが大きい
Location: オリンピックパークでのライブに行くためにステイしましたが明洞や江南も行きやすく便利です。
チェックイン時にUPグレードしてくださったようで、2ベッドをお願いしていましたが、1ベッドの最上階に滞在しました。便利も良く又利用したいと思います。
4 out of 5
Recommended
for Everyone
by A verified traveller from JAPAN

ホテルスタッフが親切です

Posted 17-Jun-2015
Pros: 空港アクセスがよい。ホテル前に直通リムジンバスがあります。 治安面で安心
Cons: ベッド近くにコンセントがほしいです。できればUSBタイプ
Location: オリンピック公園体操競技場でのコンサートのときに便利です 買い物・遊園地など充分いいロケーションです。 地下鉄もつなっがているので、移動もしやすいと思います。
前回宿泊したときよりも、スタッフが親切に感じました。 日本語で対応してくれます。 部屋のリクエストにも応じてくれて、また、質問にも親身にこたえてくれました。
5 out of 5
Recommended
for Everyone
by A verified traveller

In Seoul for business

Posted 21-May-2015
Very frendly staff, great amenities. Breakfast at the resturant on the 2nd floor is good, but expensive
Comment from Hotel Management
13-Jun-2015 by General Manager, Hotel Management
Thank you for staying with us, and your comments on Hotels.com website. I'm glad to hear that you thought our hotel and our staffs were great. Regarding to the breakfast, we will try our best effort to serve you better menu and service, so that you could feel the price is reasonable. Thank you again, and I'm waiting for your next visit!
4 out of 5
Recommended
for Everyone
by A verified traveller from 日本

サービスが悪くなってる

Posted 19-May-2015
Pros: 立地 交通の便 中国人が少ないこと
Cons: スタッフの日本語能力
リピーターです。昨年まであったアメニティが無くなっています。 サービスが悪くなったような気がします。 喫煙部屋をリクエストして予約しましたが、禁煙部屋へ通されました。 お部屋に入ると、ツインで2名利用で予約したのに アメニティが1人分しかなかったり、以前に比べると値段があがっているのに、 サービスが悪くなっているとも思いました。 アメニティの追加をお願いする時に、フロントで喫煙部屋への変更が出来るか 聞いたところ、空いていませんので出来ませんと言われました。 予約の時にリクエストしたのですが、今後どうしたら喫煙部屋に泊まれますか? (以前の履歴は全て喫煙部屋利用です)と聞いたところ、 あっさり、喫煙部屋に変更してくれました。
4 out of 5
Recommended
for Families
by A verified traveller from 포항

롯데월드에서 늦게까지 놀아도 숙소가 가까워서 좋음.

Posted 7-May-2015
Pros: 위치와 야경
Cons: 주차장에서 이동 문제
Location: 롯데월드와 석촌호수, 롯데몰이 만족스러움.
롯데월드에서 늦게까지 놀아도 숙소가 가까워서 좋았음. 야경도 멋지고 추천할만함. 단지 호텔 주차장에 자리가 없어서 마트 쪽으로 주차를 했더니 지하주차장에서 먼 거리를 이동해야 해서 덥고 힘들었음. 주차장 문제 외에는 다 만족함.
Comment from Hotel Management
13-Jun-2015 by 총지배인, Hotel Management
안녕하십니까 고객님, 저희 롯데호텔월드를 이용하시고 또한 소중한 의견을 남겨주셔서 대단히 감사합니다. 주차 문제에 대해서는 가능한 불편함이 없어질 수 있도록 저희 직원 모두가 최선을 다하겠습니다. 또한 멀리 주차하셨을 경우, 지하 1층과 3층에서 지하주차장 순환카를 운영중에 있사오니 이용 부탁드립니다. 다음 번에 또 뵙겠습니다. 감사합니다.
5 out of 5
Recommended
for Everyone
by A verified traveller

子連れにはオススメ

Posted 6-May-2015
快適でした。景色が良いのに窓がかなり汚れていて残念でした。 2階からもデパートに直接行けるので買い物には便利です。 ロッテワールドも隣接しているので閉園後まで遊んでも安心。 スタッフの対応は最高です! 忘れ物も日本まで送って頂けました。
5 out of 5
Recommended
for Families
by Bogyeol from US

Best Family fun Hotel

Posted 2-May-2015 on Hotels
Very best Hotel for family fun. Very conveniently located for enjoying Park, lake trailing and shopping at Department store and mall. Hotel was somewhat old but very well maintained and clean.
Comment from Hotel Management
13-Jun-2015 by Lee Mooheon, Hotel Management
Thank you for staying with us, and sharing your valuable comments. It helps us improving our service quality. I'm glad to hear that you and your family spent great time with us. As you mentioned, our hotel is little old, but we always try our best effort to maintain and keep clean. Thank you again, and I hope you could had much better and more relaxed time in your next visit!