Ratings based on 95 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
99% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Wellington New Zealand

Very good Hotel for everyone

Posted 24-Aug-2014
Pros: The staff, but the duty manager was outstanding. I left my car navigation GPS in my room on my return 2 weeks later the manager returned it to me
Cons: We would prefer an opening window in the room even if it is at the top and only small, in order to get some fresh air. $ 15.00 for a coffee too high
Location: Very good location for shopping and Lotte adventure park for the little once. Most people would be happy with this hotel. 1 hour from the airport
We been here twice within 2 weeks 4 nights and then again 2 nights, we believe most people would be happy in this Hotel. Believe me we would not stay in this Hotel if it would not be at the upper end
4 out of 5
Recommended
for Everyone
by A verified traveller from California, USA

Posted 21-Aug-2014
The facility of this hotel is well maintained and beautiful. The location is good and very convenience to take the train. There are 2-3 lobby facilitators who are very attentive to the guests passing by and assist the guests with questions. Front Desk and Concierge should show more smile and use the guest names. I called Concierge a couple of times, but the agents never addressed me with my last name. Concierge was very efficient and good at researching when I asked questions, but they did not provide me any recommendations or insightful information. One bellman who helped us both at arrival (from bus stop to the Front Desk) on 7/18 and check out on 7/21 recognized us and provided excellent service. His smile and professionalism are the big asset to the Front Office team. Housekeeping was very good. Room Attendants were polite and our room was serviced well. One disappointment - on the departure date, we wanted to sleep in (forgot to put Do Not Disturb sign as we were so tired the night before), but we were disturbed by someone knocking our door early in the morning. Restaurant was packed and certain group of people were loud and kids were running. It would have been nice if the restaurant managers watched over more carefully and take action. Overall, the hotel is very busy and seems to be a group hotel. We still did have a good stay. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveller from CA

Best hotel

Posted 11-Aug-2014
Location: have fun at Lotte World & Magic Island amusement parks.
it was one of the best hotel i have had. it has great views and the food in the club lounge was awesome for both an asian and american.
5 out of 5
Recommended
for Everyone
by A verified traveller

nice hotel close to the adventure park

Posted 16-Jul-2014
its a very nice place to choose.. especially the character room !! its a very nice and cute room
4 out of 5
Recommended
for Everyone
by A verified traveller from sydney

Friendly staff, 5 star hotel

Posted 10-Jul-2014
Pros: Friendly staff and their attentiveness
Cons: Food choices and prices within the hotel.
Location: Lotte world, lotte dept store. Kangnam district is nearby as well
Highly recommend this hotel for families with kids. Lotte world right next door! Excellent facilities including indoor pool and business centre. Very attentive staff. Hotel food was a bit over price though.. $10 for a glass of milk! Overall we enjoyed our stay and strongly recommend for others.
5 out of 5
Recommended
for Everyone
by Clare

Excellent choice!

Posted 24-Jun-2014
Kids enjoyed the character rooms tremendously! Very child friendly and the rooms are well decorated with super comfy beds. Staff are very helpful, impressive service. Highly recommended.
5 out of 5
Recommended
for Everyone
by Peter from Vancouver, Canada

Very central for shopping and subway.

Posted 12-Jun-2014
Pros: Central and good quality. Shuttle to airport (ICN) outside the hotel. Convenient.
Very friendly and helpful staff. Speak good English. Would stay here again.
5 out of 5
Recommended
for Business Travellers
by Henry kim

This traveller left a rating score only Posted 7-Jun-2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by 70ish Korean ex

Large quiet convenient and very friendly. Excellen

Posted 1-Jun-2014
Excellent rate Friendly and convenient to a lot of venues and my friends south of the Han River
4 out of 5
Recommended
for Families
by Elsie from Singapore

stone throw distance to Lotte World

Posted 29-May-2014
Pros: just right beside Lotte World and Line 2 Train station
Cons: Hotel check in counter staffs should put on more smiles attending to guests and present more helpful and approachable gesture.
Location: Lotte world, Marts..nothing much other than that.
Overall pleasant stay, easy access to line 2 train station that's right outside the hotel and airport transfer coaches stop. Shops close at 9-10pm, thus no night activity around the hotel.