Exterior

Reviews of Yeoksam Artnouveau City Hotel and Residence

3.5 out of 5
Yeoksam Artnouveau City Hotel and Residence
506 Eonju-ro, Gangnam-gu, Seoul

Reviews

8.0

Very good

Rating 10 - Excellent. 327 out of 1002 reviews" "
Rating 8 - Good. 424 out of 1002 reviews" "
Rating 6 - Okay. 154 out of 1002 reviews" "
Rating 4 - Poor. 49 out of 1002 reviews" "
Rating 2 - Terrible. 48 out of 1002 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

IRAYDA, Guatemala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location considering size of Seoul it takes about 30 mins in metro to reach meeting points to main attractions
Stayed 3 nights in Mar 2024
Response from 역삼 아르누보 on Apr 8, 2024
안녕하세요 고객님,소중한 이용 후기 감사드리며, 즐겁고 만족스러운 여행이 되신 것 같아 다행입니다.저희 숙소는 앞으로도 고객님의 입장에서 먼저 생각하고 친절과 배려하는 서비스가 제공될 수 있도록 노력하겠습니다.즐거운 추억만 가져가셨길 바라며 다음에도 함께하길 바라겠습니다.감사합니다.

6/10 Okay

hwa jung

Travelled with family
It's okay
Stayed 1 night in Mar 2024
Response from 역삼 아르누보 on Mar 30, 2024
안녕하세요 고객님, 역삼 아르누보 호텔 입니다.저희 숙소는 항상 쾌적한 환경으로 고객님을 모시기 위해 청결에 힘쓰고 있습니다.다음 방문시에도 소중한 사람들과 추억을 쌓고 가시길 바랍니다.다시 한번 이용해주셔서 감사합니다.

10/10 Excellent

myungok

Stayed 1 night in Jan 2024
Response from 역삼 아르누보 on Feb 7, 2024
안녕하세요 고객님, 역삼 아르누보 호텔 입니다.저희 호텔을 통해 편안한 숙박이 되신 것 같아 다행입니다.다음번 이용시에도 더 편안하고, 더 안락한 여행되실 수 있도록 최선을 다하겠습니다.감사합니다.

2/10 Terrible

Julian, Bellevue

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No clean. Dust everywhere and very stick.
Stayed 3 nights in Dec 2023
Response from 역삼 아르누보 on Feb 7, 2024
안녕하세요 고객님, 역삼 아르누보 호텔 입니다. 고객님의 이용에 불편을 드려 머리 숙여 사과드립니다. 기쁜 마음으로 방문하셨을텐데 여러가지 미흡함에 실망을 안겨드린듯 하여마음이 무겁습니다.저희 호텔은 현재 객실 내부적으로 부족한 부분을 계속해서 개선하고 있습니다.고객님께서 머무르신 호수 말씀해주신다면 신속하게 개선하도록 하겠습니다.다시 한번 찾아주신다면 더 좋은 모습을 보여드릴수 있도록 최선을 다하겠습니다.감사합니다.

2/10 Terrible

Sang

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Here is not a hotel
Stayed 16 nights in Dec 2023
Response from 역삼 아르누보 on Feb 7, 2024
안녕하세요 고객님, 역삼 아르누보 호텔 입니다. 고객님의 이용에 불편을 드려 머리 숙여 사과드립니다. 기쁜 마음으로 방문하셨을텐데 여러가지 미흡함에 실망을 안겨드린듯 하여마음이 무겁습니다.저희 호텔은 현재 객실 내부적으로 부족한 부분을 계속해서 개선하고 있습니다.고객님께서 머무르신 호수 말씀해주신다면 신속하게 개선하도록 하겠습니다.다시 한번 찾아주신다면 더 좋은 모습을 보여드릴수 있도록 최선을 다하겠습니다.감사합니다.

8/10 Good

Jin

Liked: Cleanliness, property conditions & facilities
I had a late dinner get-together with a friend in Gangnam and found this place to be conveniently located near a subway station and only a few stops away from happening areas (Gangnam Station) at a reasonable price. Although it's located in the heart of Gangnam on Teheranro Street, it was quiet. The hotel is a bit dated but that's the charm and it was clean and had everything you need from kitchen to refrigerator, etc. Funny how there was a loft area as well lol. Only downside could be that the shower booth is TINY. And you have to open the doors from the inside so if you're obese or have extra pounds on ya, you might not be able to get through the space between the doors. Other than that, check in was easy (useful to know basic Korean or have an instant interpreter app in hand) and checkout was a breeze. Both processes are done via a kiosk and there are no front desk staff at this hotel.
Stayed 1 night in Nov 2023
Response from 역삼아르누보 on Nov 29, 2023
안녕하세요 고객님 역삼 아르누보 호텔입니다.저희 숙소를 이용해 주시고 소중한 후기도 남겨주셔서 감사드립니다.현재 저희 숙소는 비대면 체크인 방식을 운영하고 있으며 1층 로비 키오스크에서 키오스크 예약번호로 빠른 입실이 가능합니다.편안한 숙박이 되셨길 진심으로 바라며 말씀해 주신 부분은 개선하여 추후 더 나은 모습으로 찾아 뵐 수 있도록 노력하겠습니다.감사합니다.

2/10 Terrible

Jane

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed 10 days but only cleaned twice.Too much dust.It's not easy to connect with bad smell staff.Not comfortable with public transportation.
Stayed 10 nights in Nov 2023
Response from 역삼아르누보 on Nov 14, 2023
안녕하세요 고객님 역삼 아르누보 호텔입니다.저희 숙소를 이용해 주시고 다소 만족스럽지 못한 숙박 서비스를 제공해 드려 대단히 죄송합니다.말씀해주신 객실 정비 및 청결 부분에 더욱 더 신경쓰도록 하여 추후 방문 시에는 더 나은 서비스로 보답 드릴 수 있도록 노력하겠습니다.감사합니다ㅣ.

2/10 Terrible

Greg Kwangrog

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from 역삼 아르누보 on Nov 8, 2023
즐거워야 할 여행에 불편을 느끼게 해드려 죄송합니다.의견을 기재해주시면 수렴하여 향후 더 나은 머무름이 될 수 있도록 노력하겠습니다.다시 한 번 속소 이용에 미흡한 점 사과드리며, 후기 작성에 감사말씀드립니다.

6/10 Okay

Steve Hyunseok

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from 역삼 아르누보 on Nov 1, 2023
안녕하세요 고객님, 역삼 아르누보 호텔 입니다.저희 호텔을 방문해주셔서 감사합니다. 항상 고객님의 편의를 만족시켜드리기 위해 최선을 다하고 있습니다.불편하신 점이 있다면 언제든지 말씀주시면 적극적으로 개선하도록 최선을 다하겠습니다.다시 한번 저희 호텔 방문에 감사드립니다.

10/10 Excellent

Peter

Stayed 1 night in Oct 2023
Response from 역삼 아르누보 on Nov 1, 2023
안녕하세요 고객님, 역삼 아르누보 호텔 입니다. 저희 호텔에 방문해주셔서 감사합니다.고객님께서 큰 불편함 없이 편안하게 머무신 것 같아 정말 기쁘고 큰 보람이 됩니다.다음 번 방문에는 더 좋은 모습으로 고객님께 보답 드릴 수 있도록 끊임없이 고민하겠습니다.감사합니다.

2/10 Terrible

andre

Disliked: Cleanliness, staff & service, property conditions & facilities
Not good
Stayed 2 nights in Oct 2023
Response from 역삼 아르누보 on Oct 19, 2023
안녕하세요 고객님, 역삼 아르누보 호텔 입니다. 고객님의 이용에 불편을 드려 머리 숙여 사과드립니다. 기쁜 마음으로 방문하셨을텐데 여러가지 미흡함에 실망을 안겨드린듯 하여마음이 무겁습니다.저희 호텔은 현재 객실 내부적으로 부족한 부분을 계속해서 개선하고 있습니다.고객님께서 머무르신 호수 말씀해주신다면 신속하게 개선하도록 하겠습니다.다시 한번 찾아주신다면 더 좋은 모습을 보여드릴수 있도록 최선을 다하겠습니다.감사합니다.

2/10 Terrible

Richard

Stayed 2 nights in Oct 2023
Response from 역삼 아르누보 on Nov 6, 2023
즐거워야 할 여행에 불편을 느끼게 해드려 죄송합니다.의견을 기재해주시면 수렴하여 향후 더 나은 머무름이 될 수 있도록 노력하겠습니다.다시 한 번 속소 이용에 미흡한 점 사과드리며, 후기 작성에 감사말씀드립니다.

8/10 Good

Elizabeth

Travelled with partner
Liked: Amenities
Disliked: Staff & service
Good please with excellent location for my visit at KangNam. Easy to check in in kiosks but dificult to reach in person staff for unexpected situations. Rooms are nice with good space. We had issue by finding a dead bug in our bed sheets...
Response from 역삼아르누보 on Oct 16, 2023
안녕하세요 고객님, 역삼 아르누보 씨티 호텔 앤 레지던스 입니다. 저희 호텔을 이용해 주셔서 감사합니다.기쁜 마음으로 방문하셨을텐데 여러가지 미흡함에 실망을 안겨드린듯 하여마음이 무겁습니다.고객님의 소중한 의견을 저희 전 직원들과 공유하여 입실하실때 불편함이 없도록 신속하게 개선하도록 하겠습니다. 다시 한번 찾아주신다면 더 좋은 모습을 보여드릴수 있도록 최선을 다하겠습니다.감사합니다.

2/10 Terrible

Devan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible customer service
Stayed 1 night in Sep 2023
Response from 역삼아르누보 on Oct 4, 2023
안녕하세요 고객님 역삼 아르누보 호텔 입니다.저희 숙소를 이용해 주시고 다소 만족스럽지 못한 서비스를 제공해 드려 대단히 죄송합니다.고객 서비스 부분 및 객실 내 위생 부분을 더욱 더 신경쓰도록 하여 추후에는 더 나은 모습으로 찾아 뵐 수 있도록 하겠습니다.감사합니다.

2/10 Terrible

Stephanie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilet had a continuous water flow issue, requiring me to repeatedly adjust the lever to stop the flushing. Unfortunately, when I informed the staff about the problem, their response lacked professionalism, and I ended up having to continuously tinker with the lever throughout my entire stay. Furthermore, the check-in process was quite unpleasant. Upon arriving at the hotel, there was no visible staff present, and the only option for checking in was a kiosk. I was prompted to enter a 4-digit code to complete the check-in process, but I had not received any such code when I booked the hotel through Expedia. In order to resolve this, I had to search for a reservation number for the hotel, as there was no available phone number at the front desk. After finally reaching a reservation staff member over the phone, I was able to complete my check-in, but the entire process took more than 30 minutes, which was incredibly frustrating. Overall, my experience with this hotel's maintenance and check-in process was far from satisfactory, and I have no intention of staying here again in the future.
Stayed 2 nights in Sep 2023
Response from 역삼 아르누보 on Sep 20, 2023
안녕하세요 고객님 역삼 아르누보 호텔입니다.저희 숙소를 이용해 주시고 다소 만족스럽지 못한 숙소 서비스를 제공해드려 대단히 죄송합니다.객실 내 비치 된 시설 서비스로 불편을 드려 대단히 죄송합니다.저희 숙소의 경우 현재 빠른 체크인을 위해 1층 로비 키오스크 시스템으로 통하여 객실 키발행을 도와드리고 있습니다. 다음 번 방문 시에는 말씀해주신 개선사항들을 개선하여 추후 더 나은 모습으로 따뜻한 머무름이 되실 수 있도록 노력하겠습니다.감사합니다.

2/10 Terrible

STAR

Business traveller
Disliked: Staff & service
I was not informed for this Self check in which machine has no english . No staff in the front desk, and no instruction how to call for help. I really had very bad time to check in for 40 minutes till a young lady who just checked in hours ago helped me check in thru that machine...Very bad experience
Stayed 1 night in Aug 2023
Response from 역삼 아르누보 on Aug 22, 2023
안녕하세요 고객님 역삼아르누보 호텔입니다.저희 숙소의 경우 프론트데스크 미운영으로 비대면 셀프체크인을 진행하고 있으며 예약 접수 시 메일 또는 연락처(확인 불가 시 메세지)로 키오크스 예약번호를 전달 드리고 있습니다. 해당부분 전달을 못받으신 경우 구매하신 사이트로 문의 시 빠른 확인이 가능합니다.불편드려 대단히 죄송합니다. 추후에는 더 나은 서비스로 편안한 숙박이 되실 수 있도록 노력하겠습니다.감사합니다.

2/10 Terrible

Byungho

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
terrible
Stayed 16 nights in Apr 2023
Response from 역삼 아르누보 on May 18, 2023
안녕하세요 고객님즐거워야 할 여행에 불편을 느끼게 해드려 죄송합니다.의견을 기재해주시면 수렴하여 향후 더 나은 머무름이 될 수 있도록 노력하겠습니다.다시 한 번 속소 이용에 미흡한 점 사과드리며, 후기 작성에 감사말씀드립니다.

2/10 Terrible

Tae

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No front desk. No hotel employees found not only at front desk but in whole building. No room cleaning for 9 days. Seems two independent corporations own or manage this business, but nobody in charge when help needed. This place must be closing soon or converting to residential apartment.
Stayed 9 nights in Mar 2023
Response from 역삼 아르누보 on Apr 4, 2023
안녕하세요 고객님즐거워야 할 여행에 불편을 느끼게 해드려 죄송합니다.기재해주신 의견은 수렴하여 향후 더 나은 머무름이 될 수 있도록 노력하겠습니다.다시 한 번 속소 이용에 미흡한 점 양해말씀드리며, 후기 작성에 감사말씀드립니다.

2/10 Terrible

Chris

Travelled with family, Solo traveller
Liked: Cleanliness
Disliked: Staff & service
Waited 3 hours to check in - no front desk or anyone to contact. Phone number does not work either. You cannot leave your luggage with anyone if you arrive earlier than 6pm. Stayed there many times before but unlikely to return in the future.
Stayed 1 night in Jan 2023
Response from 역삼아르누보 on Jan 30, 2023
안녕하세요 고객님 역삼 아르누보 호텔 입니다.저희 숙소를 이용해 주시고 다소 만족스럽지 못한 서비스를 제공해 드린 점 대단히 죄송합니다.다음 방문시에는 더 나은 서비스로 보답 드릴 수 있도록 하겠습니다. 감사합니다.

10/10 Excellent

Choonja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
위치가 좋고 업그레이드방이 좋았어요
Stayed 25 nights in Sep 2021

10/10 Excellent

Ji

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Aug 2021
Response from 역삼아르누보호텔 on Sep 9, 2021
역삼아르누보호텔을 이용해 주셔서 대단히 감사합니다. 항상 고객님들의 편안한 숙박을 위해 최선을 다하겠습니다. 감사합니다.

2/10 Terrible

jai bum

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
worse service ever had..!!
Stayed 7 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
No gym :(
Stayed 10 nights in May 2021
Response from Yeoksam Artnouveau hotel. on Jun 7, 2021
Thanks to sue Yeoskam Artnouveau hotel. Gym is very small size for guests to use free and located on rooftop of hotel but it is shutdown cause of administrative order prohibits gathering more than 5 persons on COVID 19 issue. It will be opend at the time situation will be normalize. Thank you.

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2020
Response from 역삼아르누보호텔 on Dec 11, 2020
역삼아르누보호텔을 이용해 주셔서 대단히 감사합니다. 항상 고객만족을 위해 최선을 다하는 호텔이 되겠습니다. 감사합니다.

10/10 Excellent

janis

Stayed 15 nights in Apr 2020
Response from 역삼아르누보호텔 on May 27, 2020
저희 호텔을 이용해 주셔서 감사합니다. 항상 고객만족을 위하여 최선을 다하겠습니다.

8/10 Good

scott

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2020
Response from Yeoksam Artnouveau hotel on Feb 12, 2020
We try to provide the best service guest can be satisfied by solving problem which can take place during staying. Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the kitchen and the fridge were concealed and did not make the room feel smaller. The staff was always friendly and there is a door to separate the bedroom from the living room. Also the property is right next to an emart so I never felt
Stayed 10 nights in Jan 2020
Response from Yeoksam Artnouveau hotel on Jan 13, 2020
We are very glad you stayed with satisfaction in our hotel. We will continue to provide the best service to customers during their staying. Thank you for your precious opinion.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The loft was great and the kitchenet! This is rare to find a hotel but very nice to have it in our room!
Stayed 3 nights in Jan 2020
Response from Yeoksam Artnouveau hotel on Jan 13, 2020
We are very glad you are satisfied with our hotel facilities during staying. We hope you will use our hotel in the next visit, too. Thank you for your precious opinion.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Oct 2019
Response from Yeoksam Artnouveau hotel on Oct 27, 2019
We appreciate your assessment to Yeoksam Artnouveau hotel. We will do our best to serve customers satisfaction during staying. Thank you .

10/10 Excellent

Leila, Japan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing rooms, big spacious, beautiful, have everything you could possibly need, including a washing machine! I booked the 2 double beds room for 3 people. One of the beds was up on the loft, so we had lots of space in the actual room. One of my best stays every.
Stayed 2 nights in Sep 2019
Response from Yeoksam Artnouveau hotel on Oct 3, 2019
We appreciate your assessment to Yoeksam Artnouveau hotel. We will keep trying to provide our clients satisfaction during staying. Thank you.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Bad layout, small toilet, no towels.
The toilet is really tiny. There is absolutely no counter space for anything. I had to use the kitchen counter to place my toiletries. When i checked into my toom at 6pm, there was absolutely no linen and housekeeping had stopped for the day. The front desk staff could hardly understand english. The so called fitness centre is in the car park basement 5! There is no table space for working in the room. The layout is plainly flawed.
Stayed 5 nights in Sep 2019
Response from Yeoksam Artnouveau hotel on Oct 3, 2019
We apologize to make you uncomfortable during staying. We informed the problems you pointed to related departments to let them find improvement. We wish you can sty in our hotel again in the better environment.Thank you for your opinion.

8/10 Good

Nicolas, Shanghai

Business traveller, Travelled with partner
Liked: Cleanliness
basic services , staff cordial and helpful. Location is the new business center convenient for business trip but far from the touristic places.
Stayed 5 nights in Sep 2019
Response from Yeoksam Artnouveau hotel on Oct 2, 2019
We appreciate your detail assessment to Yeoksam Artnouveau hotel. We will endeavor to make our customers be satisfied during their staying. Thank you for your precious opinion.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The books are really cool. You can read any book you want off the shelves.
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, central for sightseeing and underground train stations for further travel. Good selection of shops and restaurants nearby. Excellent multilingual and friendly staff. Spacious hotel room with comfy bed and excellent shower. Good, clean room with excellent amenities. Very good price too! Highly recommended.
Stayed 3 nights in Sep 2019
Response from Yeoksam Artnouveau hotel on Sep 19, 2019
We appreciate your precious opinion. We will keeping trying to provide customers staying in our hotel good service. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from Yeoksam Artnouveau hotel on Sep 8, 2019
We will try to provide service customer can be satisfied during staying in our hotel. Thank you for your precious opinion.

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2019
Response from Yeoksam Artnouveau hotel on Sep 8, 2019
저희 역삼 아르누보 호텔을 이용해주셔서 대단히 감사합니다. 머무시는 동안 편리하게 이용하셨다고 하니 저희도 기쁘게 생각합니다. 앞으로 저희 호텔에 투숙하시는 고객님들의 만족을 위해 항상 노력하겠습니다. 감사합니다.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love love love the beautiful look of the whole place.
Stayed 1 night in Aug 2019
Response from Yeoksam Artnouveau hotel on Sep 6, 2019
We are very pleased to hear you have stayed very comfortable. We hope you to visit our hotel again in the future. We appreciate your precious opinion.

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Aug 2019
Response from Yeoksam Artnouveau hotel on Aug 24, 2019
We will try to provide the best service as possible to customers staying in our hotel. Thank you for your precious assessment.

8/10 Good

Ka-On

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Location of the hotel was great. Very clean and had an excellent breakfast.
Stayed 8 nights in Jun 2019
Response from Yeoksam Artnouveau hotel on Jul 9, 2019
We appreciate you to use Yeoksam Artnouveau hotel. We will always keep trying to provide the best service guests can be satisfied during their staying. We hope you your next visit. Thank you.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Yeoksam Artnouveau hotel on Jul 3, 2019
저희 역삼 아르누보 호텔을 이용해주셔서 대단히 감사합니다. 머무시는 동안 편리하게 이용하셨다고 하니 저희도 기쁘게 생각합니다. 앞으로 저희 호텔에 투숙하시는 고객님들의 만족을 위해 항상 노력하겠습니다. 감사합니다.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Searched for hotel in Gangnam-gu but hotel in business districting outskirts of Gangnam-gu. No bar or restaurant in hotel and although mentioned roof top bar it was a function area closed to residents. Staff however were very helpful and shower was perfect!!
Stayed 5 nights in Jun 2019
Response from Yeoksam Artnouveau hotel on Jul 1, 2019
We are very pleased to hear you have stayed very comfortable. We hope you to visit our hotel again in the future. We appreciate your precious opinion.

8/10 Good

Chris, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was amazing with a spacious room, kitchen, and had a loft. I was happily surprised. Some parts of the room felt uncared for, like loose screws. If the small things are fixed, the room will be great
Stayed 1 night in Jun 2019
Response from Yeoksam Artnouveau hotel. on Jun 17, 2019
We appreciate you to make choice in Yeoksam Artnouveau hotel. We are very pleased you stayed comfortable. We will check whether any problem is in rooms or not and try to fix it up. Thank you for your precious opinion.

10/10 Excellent

boo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019
Response from Yeoksam Artnouveau hotel on Jun 9, 2019
저희 역삼 아르누보 호텔을 이용해주셔서 대단히 감사합니다. 머무시는 동안 편리하게 이용하셨다고 하니 저희도 기쁘게 생각합니다. 앞으로 저희 호텔에 투숙하시는 고객님들의 만족을 위해 항상 노력하겠습니다. 감사합니다.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019
Response from Yeoksam Artnouveau hotel on Aug 1, 2019
저희 역삼 아르누보 호텔을 이용해주셔서 대단히 감사합니다. 머무시는 동안 편리하게 이용하셨다고 하니 저희도 기쁘게 생각합니다. 앞으로 저희 호텔에 투숙하시는 고객님들의 만족을 위해 항상 노력하겠습니다. 감사합니다.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Yeoksam Artnouveau hotel on Aug 1, 2019
저희 역삼 아르누보 호텔을 이용해주셔서 대단히 감사합니다. 머무시는 동안 편리하게 이용하셨다고 하니 저희도 기쁘게 생각합니다. 앞으로 저희 호텔에 투숙하시는 고객님들의 만족을 위해 항상 노력하겠습니다. 감사합니다.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Traffic access was very good either public or privet. Everything was good, good furniture, good bathroom, clean bedroom, good view of streets, good kitchen and percities. but there was no business room, like copy machine, fax, etc... I have to request the front office staff.
Stayed 6 nights in May 2019
Response from Yeoksam Artnouveau hotel on May 21, 2019
We appreciate your precious opinion. Regarding to the point you told us, we will try to find out the way to improve. Thank you.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 8 nights in May 2019
Response from Yeoksam Artnouveau hotel on May 17, 2019
We apologize to make you uncomfortable during staying in hotel. We will keep trying to provide the guest staying in our hotel the best service. Thank you.

8/10 Good

Myung Ho

Stayed 2 nights in Apr 2019
Response from Yeoksam Artnouveau hotel on Jun 13, 2019
저희 역삼 아르누보 호텔을 이용해주셔서 대단히 감사합니다. 머무시는 동안 편리하게 이용하셨다고 하니 저희도 기쁘게 생각합니다. 앞으로 저희 호텔에 투숙하시는 고객님들의 만족을 위해 항상 노력하겠습니다. 감사합니다.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Apr 2019
Response from Yeoksam Artnouveau hotel on May 3, 2019
We appreciate your assessment. Customer's opinion is very important to us in reflecting improvement of hotel service. We will always do our best to satisfy customers staying in our hotel. Thank you for your precious opinion.

10/10 Excellent

Gyulin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Yeoksam Artnouveau hotel on Jun 13, 2019
저희 역삼 아르누보 호텔을 이용해주셔서 대단히 감사합니다. 머무시는 동안 편리하게 이용하셨다고 하니 저희도 기쁘게 생각합니다. 앞으로 저희 호텔에 투숙하시는 고객님들의 만족을 위해 항상 노력하겠습니다. 감사합니다.