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Reviews of PO Hotel Semarang

5 out of 5
PO Hotel Semarang
Jalan Pemuda No. 118, Sekayu, Semarang Tengah, Semarang, Jawa Tengah

Reviews

8.8

Excellent

Rating 10 - Excellent. 174 out of 343 reviews" "
Rating 8 - Good. 126 out of 343 reviews" "
Rating 6 - Okay. 25 out of 343 reviews" "
Rating 4 - Poor. 8 out of 343 reviews" "
Rating 2 - Terrible. 10 out of 343 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Abdel Hakime, New Westminster

Disliked: Staff & service, amenities, property conditions & facilities
Should not call itself a 5 star property. Some staff tried to be helpful, but if AC is barely functioning, bed sheets have stains and the fridge don’t work may as well be camping. I’ve stayed at much better for much less.
Stayed 3 nights in Apr 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Very good hotel, strategically located in the heart of Semarang.
Stayed 2 nights in Dec 2023

6/10 Okay

Anish

Business traveller
Disliked: Property conditions & facilities
The bathroom fixtures were falling apart. No hot water in the faucets. Called the servicing team, and they had to wait 30 minutes by letting water flow to activate the geyser- very disappointing. There were broken tiles, mold in the sink, rusty mirror glass.
Stayed 1 night in Oct 2023
Response from Mr. Tengku Ramizan on Dec 21, 2023
Dear Mr. / Mrs. Anish,We really appreciate your review which gives us insight into your experience here. We will follow up on your comments immediately to ensure a better experience in the future.If you have any further concerns, please contact Tengku Ramizan as Director of Sales & Marketing at +62 878-0170-6111.Sincerely,Management

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Three stars more like.
Large, clean hotel in a good location. On-site food options are absolutely terrible. The Gris restaurant is honestly the worst restaurant I have been to in Semarang by a long shot. The Christmas meal special was simply an absolute mess. All meats served by the barbecue chef were undercooked (chicken pink inside), the beef wellington was cold and soggy, and the buffet selection was truly pathetic. For a five-star hotel, I and my guest expected better.
Stayed 3 nights in Dec 2022
Response from Aris on Jan 10, 2023
Dear Valued Guest,Thank you for taking the time to review PO Hotel Semarang. We are happy to note that you have had an enjoyable stay at our hotel. At the same instance we have also noted your concerns relating with Gris restaurant, food quality and menu variety. Please be rest assure that we will do our utmost to resolve the problem  at the earliest. We are looking  forward to welcoming you back soon.Warm regards,Muniswaran NyahaisperianCluster General Manager

6/10 Okay

Juay How

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Mr. Tengku Ramizan on Dec 21, 2023
Dear Mr. Juay HowYour review is very valuable to us. We thank you for the opportunity to serve you and look forward to welcoming you back.Sincerely,Management

8/10 Good

Jack

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The hotel is OK but showing its age. The first two days had problems with the hot water. The TV channel lineup is disappointing for a quality hotel. I found that the buffet breakfast was mediocre. The staff were very helpful and accommodating and no complaints there.
Stayed 6 nights in Oct 2022
Response from Muniswaran on Oct 26, 2022
Dear Mr. Jack,Thank you for taking the time to review PO Hotel Semarang. We are happy to note that you have had an enjoyable stay at our hotel. At the same instance we have also noted your concerns relating with TV channel in the room. Please be rest assure that we will do our utmost to resolve the problem at the earliest. We are looking forward to welcoming you back soon.Warm regards,Muniswaran NyahaisperianCluster General Manager

6/10 Okay

Matthew

Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Great location
The hotel is located in a very convenient location. The hotel is old and some amenities need to be updated. The service is really good
Stayed 1 night in Jul 2022
Response from Muniswaran on Jul 14, 2022
Dear Sir/Madam, Thank you for taking the time to review PO Hotel Semarang. We are pleased that you have enjoyed your stay with us. We have also noted your concerns on the room amenities issue that you have faced during your stay. Please be rest assured that it will be our continued endeavor to improve our services. We are looking forward to having you stay with us in the future. Warm regards, Muniswaran Nyahaisperian General Manager

8/10 Good

Hadi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 of 5 rate business stay
Overall the hotel is good. However the carpet looks old, wifi is slow, and the faucet is hard and leaking. Breakfast is various and quite delicious, can find the local food as well here. Same location with shopping mal. The staffs are friendly and give good service.
Stayed 1 night in Jun 2022
Response from Muniswaran on Jun 24, 2022
Dear Mr. Hadi, Warmest greetings from PO Hotel Semarang.. Thank you for taking the time to review PO Hotel Semarang. We are really pleased to know that our services could meet your expectation. We have also noted your concerns on the quality of carpet, wi-fi connection and the condition of bathroom issues that you have faced during your stay. Please be rest assured that it will be our continued endeavor to improve our services . We look forward to having you stay with us in the future. Warm regards, Muniswaran Nyahaisperian General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Very good hotel in a strategic location. Staff members were helpful and polite.
Stayed 1 night in Sep 2021

6/10 Okay

Leo

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was quite lovely; the twin bed is small, the wifi connection was horrible.
Stayed 1 night in Apr 2021
Response from Peter on May 12, 2021
Dear Sir/Madam, We are happy to note that you have had an enjoyable stay at our hotel. At the same instance we have also noted your concerns relating with the size of twin bed and Wifi connection. We will do our utmost to resolve them at the earliest. Looking forward to welcoming you back soon. Warm regards, Peter Stolk Director of Sales and Marketing

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the twin bed are too small. the wifi connection was terrible.
Stayed 1 night in Apr 2021
Response from Peter on May 12, 2021
Dear Sir/Madam, We are happy to note that you have had an enjoyable stay at our hotel. At the same instance we have also noted your concerns regarding with twin bed size and Wifi connection. We will do our utmost to resolve them at the earliest. Looking forward to welcoming you back soon. Warm regards, Peter Stolk Director of Sales and Marketing

4/10 Poor

Fahad

Stayed 1 night in Mar 2021

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Stayed 4 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Handy position
The place over rated for 5 stars, need lots of improvement fo become 5stars
Stayed 2 nights in Jan 2020

4/10 Poor

Agusni

Travelled with group
Disliked: Staff & service
Check-in process was so slow and room condition was totally not worth it comparing to its price
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I never been a hotel with such a bad service!
Check-in time is 2pm, but can only get the room after 5:30pm. They keep asking me to wait, and ruin my whole afternoon. My feet got cut at the swimming pool as the wooden staircase is loosen and cut my feet. I got double charge my restaurant for my breakfast, and wait at the checkout counter for 20 mins for them to fix while I’m rushing to pack and leave. They then forget to count the last night of my stay and need me to settle the different again after settled the master bill! I never been to a hotel with such a bad service!
Stayed 1 night in Dec 2019

8/10 Good

Safee

Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

8/10 Good

Amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Former Crowne Plaza n still well kept.
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Booked a non-smoking room months in advance only to get a smoking room. Food was okay but better options at lesser priced hotels
Stayed 3 nights in Oct 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Unfortunately the quality of this hotel is going down. not 5 star!! I heard so many other guest that as soon a 5 star hotel opens in Semarang they will move. Me too!
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Loved the overall experience at the Po Hotel. However, the towels are very old, frayed and no longer plush...time to upgrade to new towels!
Stayed 2 nights in Sep 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Towels are very worned
The towels (for body and face) are very worn and yellowed, sometimes with permanent stains. This is bad for hygiene, and not acceptable for a 4-star hotel. Please replace ASAP.
Stayed 2 nights in Sep 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
Nice and clean hotel . The deluxe room was big and spacious .
Stayed 3 nights in Aug 2019

8/10 Good

Tan

Liked: Staff & service
Nothing spectacular
Location was good as it is connected to Paragon Mall. Easy to find something to eat . Service was good throughout. But room needs better maintenance. Toilet amenities can be improved. WIFI was poor...
Stayed 2 nights in Aug 2019

6/10 Okay

Muberra

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Hotel personal is very nice but not to clean
Stayed 4 nights in Jul 2019

2/10 Terrible

Chun Wui

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Non-smoking rooms only on "best-effort" basis
When checking into this establishment, the hotel tried to blame me for not indicating my preference for a "non-smoking room" despite clear indication on my booking confirmation for just that. When confronted on the lie, the hotel indicated that "non-smoking room" preferences are facilitated only on a best-effort basis. Seems like the very basic health of a non-smoker is treated as a "best-effort" matter despite the world-renown effects of second-hand smoke. Kudos to Po Hotel for the hardly restful night in an ash-scented room.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
The biggest problem with this place is its location. It’s connected to a huge mall which is always crowded and the only way to get to the hotel is to pass the mall. The traffic is absolutely terrible and you cannot get in or out of the place without getting stuck in traffic.
Stayed 3 nights in Apr 2019

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
The hotel is one of the nicer ones with a nice pool area. The staff was helpful, talkative and very nice. The rooms are a good size but the bed quite hard. I would stay again
Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Towels and bed sheet sets looked old and very thin lipstick mark on the kimono Pool area become smoking area
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Staff & service
in the same area with mall so it is musch easier for us if we need to find several thing
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019

10/10 Excellent

Besar Tirto, hotel horison semarang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Ironika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality of breakfast wasn’t so good. But other than that, considering the fee, very good.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
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Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Sanjib, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, attached with shopping mall, great location. Staffs are frendly
Stayed 1 night in Nov 2018

8/10 Good

Clell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay in Semarang
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Stayed 1 night in Oct 2018

8/10 Good

Meitha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We can hear the noise from next door or hall ways especially at night
Stayed 2 nights in Oct 2018
Response from Encies on Nov 14, 2018
Dear Meitha, Thank you for choosing to stay with PO Hotel Semarang on your recent stay. We have also noted your comments on the sound proofing in your room. Each room window in the hotel is double glazed and vacuum sealed to ensure a quiet room. However from your comments it does seem that there must be a defect somewhere which we will have attended to immediately. We also look forward to you using our other food and beverage outlets, spa, gym and the roof top swimming pool the next time you visit us. Regards, Encies Damayanti Asst. Manager of QCI