Lobby

Reviews of Comfort Inn Camp Verde I-17

2.5 out of 5
Comfort Inn Camp Verde I-17
340 N Goswick Way, Camp Verde, AZ

Reviews

7.6

Good

Rating 10 - Excellent. 342 out of 1013 reviews" "
Rating 8 - Good. 336 out of 1013 reviews" "
Rating 6 - Okay. 168 out of 1013 reviews" "
Rating 4 - Poor. 88 out of 1013 reviews" "
Rating 2 - Terrible. 79 out of 1013 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien
Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 2 nights in Mar 2024

4/10 Poor

Yanni

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Check in was delayed a little bit because they were short staffed of employees. The next day breakfast didn't happen because the employee didnt show up, but yet there were two employees at the front lobby just sitting there.
Stayed 1 night in Mar 2024

6/10 Okay

Robyn

Disliked: Staff & service
No where on website was it mentioned hot tub / pool was not working or heated. Last morning no breakfast was available and no explanation as to why.
Stayed 2 nights in Mar 2024

6/10 Okay

Jesse

Travelled with family
There is a self serve quarter operated clothes washer and dryer
Stayed 2 nights in Mar 2024

4/10 Poor

Jeannette A

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The front seat staff was kind, breakfast was nice (minimal seating), and the parking area was had several cameras all around, but once you got past the lobby all you saw was a place falling apart and dirty common areas (laundry room, hallways, lobby in each floor, stairwell. The only common area that was kept clean was the breakfast room. Staff areas were in full display. Trash cans in all areas were full at all times. The rooms were not the cleanest, but the beds had fresh sheets and no bed bugs (I checked). The bathroom and sink walls were gross. The floors felt sticky. My family of 4 were not given enough towels (we only got two) so we went to request more and we couldn’t even get towels for all of us until the next day. We were not the only ones asking for extra towels either. We stayed 4 nights and the room was never cleaned even when we requested a cleaning. Said they clean every 3rd day. Very disappointed with this hotel.
Stayed 4 nights in Mar 2024

4/10 Poor

Christie

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So far our stay has not been good. The wifi is horrible, the elevator is scary, something is wrong with the toilet so they sent us a plunger. 2 staff members said we could move to possibly get better wifi but then were told by another staff member that we couldn’t.

8/10 Good

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, pleasant and well maintained. The only downside was that the heated pool was closed but not advertised as such.
Stayed 1 night in Mar 2024

6/10 Okay

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Lisa, Redmond

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hot tub was not operational. Said it was seasonal when we got there but Expedia did not relect that
Stayed 3 nights in Mar 2024

6/10 Okay

Lukas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Leaky focuet in the room kept me up
Stayed 1 night in Mar 2024

6/10 Okay

Jacob

It was fine. Just needed a place to crash. Convenient location.
Stayed 1 night in Mar 2024

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and accommodating. Our room was found to be immaculate. Even if we were planning to stay in this area for several days, the Comfort Inn would be a good choice.
Stayed 1 night in Mar 2024

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Darin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024

2/10 Terrible

Sandi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not ready at 3:00 PM check in so we had to choose 3rd floor room that was ready but the elevator wasn't working so my 75 year old husband had to walk up three flights of stairs with dementia and Parkinson's which was extremely hard after a long long drive
Stayed 1 night in Mar 2024
Response from Naomi Goodman on Mar 5, 2024
Sandi, On behalf of the entire staff, I apologize that you had that experience. It was a terrible thing that our elevator went down and during your visit. We are getting this repaired now and understand of the importance of having this operational. I hope you folks enjoyed Camp Verde and encourage you to return on better terms. Best wishes,

8/10 Good

Bridget

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast!
Stayed 1 night in Mar 2024
Response from Naomi Goodman on Mar 5, 2024
Bridget, Thank you for taking time to let us know how you enjoyed our breakfast. The muffins are my favorite. We hope to serve you again in the future. Best wishes,

8/10 Good

Darshana

Liked: Staff & service, amenities
Good location if you are going to Phoenix or Sedona. Doesn’t have much options but Denny’s and some other fast food options are at walkable distance. Breakfast could have been better but it was pretty good stay given price and location.
Stayed 1 night in Feb 2024

6/10 Okay

Trisha

Liked: Amenities
One room smelt of smoke. Window wouldnt not lock. Sink wouldn't drain.
Stayed 1 night in Feb 2024
Response from GM on Feb 27, 2024
Trisha,On behalf on all employees and myself, I apologize that your room was not to expectations. We do not allow guests to smoke on property and that is disheartening to hear your experienced the aftermath of someone doing that. I would hope that if given another opportunity to host you, we would exceed your expectations. Best wishes,Naomi

4/10 Poor

cindy, Flagstaff

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on Feb 27, 2024
Cindy,I apologize on behalf of myself and the staff that our hotel did not meet your expectations and hope that in the future we can better serve you. Best wishes,Naomi

2/10 Terrible

Abdelghani, Kearny

Travelled with partner
Disliked: Cleanliness, staff & service
Front desk staff not trained to handle check ins.we got there at 2pm to see if we can get the room early as we did dozen of times at different hotels, but the lady without even listen the whole sentence that check in is at 3pm. We had to wait until 4pm to get our room because it was not ready and cleaned. The lady was not really ready to handle such a small situation and got a little offended when we asked her how long we would be waiting. In general it was not an experience that meets expectations. When we got to the room I wanted to put a couple of things in a drawer and I was shocked to find that it was full of food waste and garbage. The bed was not cleaned.
Stayed 1 night in Feb 2024
Response from Naomi (General Manager) on Feb 19, 2024
Mr. Amine, I apologize that the hotel did not meet your cleanliness expectations. It is not typical of our housekeepers to leave rooms in such a state as that does not meet our brand standards either. I would hope that if you chose us again in the future, we would exceed your expectations. I will be taking these reviews to the housekeeper to better serve our guests and ensure that the quality of cleaning is only going to get better. Best wishes!

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Convenient location off of I-17 but noisy. Great daily breakfast with friendly staff.
Stayed 3 nights in Feb 2024
Response from Naomi (General Manager) on Feb 19, 2024
Good evening Robert, We are happy to hear that you enjoyed our warm breakfast and found our staff to be friendly. We hope to serve you in the future!

6/10 Okay

Jonathan

Stayed 1 night in Feb 2024

6/10 Okay

William, Phoenix

Stayed 1 night in Jan 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crisis Adverted
When we flew in for our engagement pictures in Sedona, our luggage made its way onto a flight that delayed us 3+ hours. When we arrived at hotel, at almost 4am.. We were pleasantly impressed with the cleanliness and comfortable room. After just 5hrs of sleep: We spoke to Ashley at the front desk. She was very empathetic and let us do a late, late checkout. We were able to get some rest and get out together enough to make out picture time. We feel it would have been very easy for the team at this hotel, not to be accommodating. We will definitely stay there again. We also recommend it to family and friends alike.
Stayed 1 night in Dec 2023
Response from Naomi on Jan 29, 2024
Good afternoon Bryan, Ashley is such a valued part of our team for this exact reason. She truly thrives to make sure each guest has a wonderful experience. We hope to see you soon!

8/10 Good

Anil Kumar

Stayed 1 night in Dec 2023
Response from Naomi on Jan 29, 2024
Good afternoon Mr./Mrs. Kumar, I am happy that you had an overall good experience at the Comfort Inn and hope to see you on your next visit!

10/10 Excellent

ALBA

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

8/10 Good

Makiko

Liked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

Stanley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We only have one complaint about our stay there. The Wi-Fi only worked well if you were downstairs. We were on the second floor towards the end of the complex. We simply could not connect to the Wi-Fi. It was no big deal for me, but for other members of my family, it was. I suggest they get it fixed. Other than that, it was a nice visit. Very nice staff, very nice service, and a very good complementary breakfast.
Stayed 2 nights in Dec 2023
Response from Naomi on Jan 29, 2024
Good afternoon Stanley, I am pleased to hear that your stay was overall good, minus the internet. We are currently looking into other services at this time, hopefully before your next visit!Best wishes!

8/10 Good

Gregory

Travelled with family
Stay in camp verde
The employee who worked in the breakfast area and was cleaning rooms the next day is your best employee. Friendly courteous helpful. Forgot her name. Young lady about 28 - 30 years old
Stayed 2 nights in Dec 2023
Response from Naomi on Jan 29, 2024
Good afternoon Gregory!Thank you for recognizing the hard work of this employee. We have a few gals that truly put their heart into the hotel. We hope to see you again!

2/10 Terrible

Sherry

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible! This must be a drug spot. The front desk person seemed high. The rugs were filthy! The bathroom was nasty. This place should be condemned.
Response from Naomi (General Manager) on Feb 19, 2024
Sherry, We appreciate your feedback and understand the location did not meet your expectations. As the new general manager, I am taking these experiences to heart and will be making changes accordingly.

10/10 Excellent

Kami

Liked: Property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Wojciech

Stayed 2 nights in Dec 2023

8/10 Good

Thomas

Stayed 2 nights in Dec 2023

4/10 Poor

Stephanie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is quite run down, gaps around the doors, doors don’t lock easily, the paint almost appears to hide or cover up mold around the edges and corners of each wall in the rooms, there also seem to be people living in this hotel as you walk down the hallway and there are many doors propped open. We did see and kill a cockroach in our room. There was garbage under our bathroom vanity the entire stay so cleaning processes could use improvement. No kleenex was ever refilled or stocked when our room was cleaned. The hotel is located in a rougher area of town, lots of fast food options but that comes with some outdoor clientele that hover around the areas. The continental breakfast was great, the eggs were the only item I would pass on, they were very watery and the coffee could have been stronger but all and all the food was good.
Stayed 3 nights in Nov 2023
Response from Naomi on Jan 29, 2024
Good afternoon Stephanie, My name is Naomi. I am the new General Manager of the Comfort Inn as of this month. I will be working with all the teams to ensure we are doing proper inspections as well as working to make our building more welcoming and up to date. I am happy to hear you enjoyed our breakfast for the most part. Eggs are always a tricky one. We do hope you come visit us again. Best Wishes!

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to dining
Stayed 1 night in Nov 2023

8/10 Good

Jose

Business traveller
Fantastic and cuality
Stayed 2 nights in Nov 2023

8/10 Good

Wenxin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stuff is really nice. But one of garbage bin is not clean out.
Stayed 1 night in Nov 2023
Response from Naomi on Jan 29, 2024
Good afternoon, We are happy you enjoyed our hotel. We will take your comment under consideration as we strive to meet our guest’s needs. Thank you for staying with us and for your time in reviewing our hotel.Best Wishes!

10/10 Excellent

Larry

Travelled with group
Liked: Staff & service
Stayed 2 nights in Nov 2023

2/10 Terrible

George

Stayed 1 night in Nov 2023

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & Quiet.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay only. Check in was fast, breakfast was ready early,
Stayed 1 night in Nov 2023

4/10 Poor

Louise

Travelled with family, Travelled with pets
Disliked: Property conditions & facilities
Pealing paint on wall near ceiling. Sink had not been cleaned, left over hair from previous person. Coffee tray had not been cleaned, stained. Floor had dirt & appeared to not have been swept or mopped recently. TV did not work “Direct TV” did not connect. Requested a pet friendly room did not get one. Pets stayed in RV with another family member. Poor breakfast choices.
Stayed 1 night in Oct 2023
Response from Naomi on Jan 29, 2024
Good evening Louise, I regret that our hotel's cleanliness was not as expected nor the internet as stable. We will take your comment under consideration as we strive to meet our guest’s needs. We are a dog friendly hotel. and am disappointed we separated you from your person.Thank you for staying with us and for your time in reviewing our hotel.Best Wishes!

2/10 Terrible

richard

Disliked: Cleanliness, staff & service, property conditions & facilities
They did not honor the reservation. They claimed they could not find it. They charged me more than double for a room with a broken tv. never use this hotel again.
Stayed 1 night in Oct 2023
Response from Naomi on Jan 29, 2024
Good afternoon Richard!I appreciate you taking the time to review our hotel and apologize for the experience you did have. I am the new General Manager as of this month and will be working closely with the staff to ensure our third party reservations are in the system. I do hope you consider our hotel in the future. Best wishes!

10/10 Excellent

Sydnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Fuss Stay Close to Sedona
The Comfort Inn was definitely comfortable and check-in was convenient and quick. We stayed here after a flight into Phoenix because our ultimate destination is Sedona and hotel hosts in Sedona proper are astronomical. This hotel is simple — breakfast (free) starting at 7 am, free coffee in the cafe area 24/7, a pool, and a “gym” (free weights, ab balls, and a stairmaster). The room itself had comfy beds but the furniture was very old and rickety and made lots of noise when walking around the room. The hotel is definitely dated, but for an affordable and convenient hotel this was totally fine. Also close to some decent hiking trails and Montezuma’s Castle.
Stayed 1 night in Oct 2023
Response from Naomi on Jan 29, 2024
Good evening Sydnie, I’m so glad you enjoyed your stay. It is wonderful to know that you found our location convenient and affordable. Your review and recommendation are welcomed and appreciated. Thank you for staying with us.Best Wishes!Naomi GoodmanGeneral Manage

2/10 Terrible

Erika

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refund offered- please ensure refund.
We were forced to request a room change due to broken door lock/ latch. The door that connected the suite next door was broken. There were drops of red liquid on the bathroom floor (99% it was blood). When I called the front desk they told me that they didn't have any other rooms, and were fully booked (parking lot was empty and so was the hotel itself). The front desk lady said she could fully refund my room, snd said she had had to do that for a few guests already that night due to complaints.
Stayed 1 night in Oct 2023
Response from Naomi on Jan 29, 2024
Good afternoon Erika, I am disheartened to hear you had such an experience. My hope is to work closely with the staff on some TLC things to rid of the need for room changes. I do hope you consider staying with us again in the future.Best wishes!Naomi GoodmanGeneral Manager

8/10 Good

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is a small small town. Don’t expect big amenities. Hotel was great.
Stayed 2 nights in Oct 2023

4/10 Poor

Thomas

Stayed 1 night in Oct 2023

10/10 Excellent

Monica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to stay there again like it
Stayed 2 nights in Oct 2023