Ratings based on 573 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
84% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom BC, Canada

Exceptional reception clerk!

Posted 11-Apr-2015
Pros: The hotel is clean, the grounds outside as well. Staff friendly, Comfortable room size..
Cons: The pool needed to have the pool boy remove the bugs and needles more regularly.
Location: The hotel is a few miles away from the hussle of the Main street, which is fine. Restaurants and gas stations are close by,.
We arrived to find our room not ready by 3:30, so we lounged by the pool. The receptionist from the front desk, later came out and offered us a soft drink. A half an hour later, she came out again, and appologized for the delay and said the room was almost ready. She said she would like to deliver a bottle of wine to our room for our inconvenience. When we did get our room, it was spacious, clean and we were happy. The next day after returning from a great day at the Grand Canyon, we were greeted with a bottle of white wine, and two wine glasses on our nightstand. This lady was very kind to think of doing that for a small delay of our time. We recommend this hotel to those staying in Sedona! Thanks so much to the lady at the desk, that I wish I had got her name, she was so thoughtful!
4 out of 5
Recommended
for Couples
by A verified traveller

Good value and comfortable.

Posted 5-Apr-2015
Pros: Good location, big rooms and attractive.
Cons: Rooms could be a little cleaner for my taste, but I'm picky.
Location: Hotel a short drive from shopping in Sedona. Location is quiet and with pretty views.
We stayed a week and this hotel and found it to be a good value. The beds were very comfortable and the room had everything we needed. The front desk staff were exceptional and willing to help in any way to make our trip enjoyable.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom California

Peace and Quiet

Posted 2-Apr-2015
Pros: I liked that the hotel was on the small side and not an enormous, crowded scene like the hotel we had just come from in Phoenix.
Cons: When we returned at 8 PM from a full day of activities, our room had not been attended to by the housekeepers. They need to closely monitor that.
Location: There are scenic drives and hikes in the area. We enjoyed the nearby town of Jerome, the Verde Canyon train, and shopping and dinner at Tlaquepaque.
The hotel was a great deal for the money when compared with other places I have stayed. The room was very large and quiet, the bed was comfortable, the location was easy to get to and thankfully it was away from the hectic scene downtown. The breakfast was typical of what I have gotten at other buffets. The staff at the desk was pleasant and the lady went out of her way to help me select a nearby restaurant and suggest activities in the area. A special touch was a basket with complimentary snack items as a gift for selecting their hotel. Do not count on a nice view however. Our room overlooked a neighbor's back yard. (Since we were gone most of the time, it was not a big deal.)
Comment from Hotel Management
5-Apr-2015 by Arroyo Pinion, Hotel Management
Thank you for your kind words & compliments about our hotel & staff; we truly appreciate it. We are pleased to hear that you enjoyed your stay & all the amenities we offer. We look forward t seeing you soon.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom colorado

Comfortable beds but no housekeeping

Posted 27-Mar-2015
Stayed 2 nights. Great beds, comfortable room. No housekeeping service, though. Finally had to go request new towels and soap at the front desk. Management said they are having a difficult time getting good help, but never did apologize for our inconvenience.
Comment from Hotel Management
5-Apr-2015 by Apinion, Hotel Management
We deeply apologize for the issue with housekeeping service. The hotel has gone under new management & we are working hard to build a great team that will help create memorable experiences for our guests. Thank you for your genuine comments & for the business. We hope you will give us another opportunity to serve you.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Michigan

A Delightful Surprise

Posted 18-Mar-2015
Pros: #1 Hospitality #2 Location #3 Size and Quiet
Cons: The only thing I would have liked would be a little more light in the bathroom - otherwise don't change anything.
Location: The hotel is close to art museums, restaurants, shopping and a 3 to 5 minute drive to the heart of Sedona depending on traffic.
I was scheduled to stay at the Arroyo only one night but I finished conducting business in Tucson early and enroute called and asked if they could accommodate me for a second night. I originally reserved a 2 queen bed room but an additional night of that accommodation was not available so they put me in a King room which had a Jacuzzi, fireplace, patio, free snacks and water, Starbucks coffee, and parking directly outside my room which was on the first floor. I did not use the pool or exercise room. I did, however, enjoy the breakfast buffet. Most of all, anyone staying here will be impressed with the hospitality. The Manager, who holds a PhD in Nutrition, visits with all the clients in the breakfast area checking to see if there is anything else she can do to make their stay more enjoyable. You arrive a client, but you leave a friend. As long as I can reserve a room at the Arroyo, I will never stay anyplace else in Sedona. The hotel is located on the west side of Sedona and out of the downtown tourist crush. You will not be disappointed.
Comment from Hotel Management
5-Apr-2015 by Apinion, Hotel Management
Thank you for your wonderful compliments about the services & amenities we offer. We also appreciate your compliments to Rani about her outstanding service & genuine care to our guests. We are please to hear that we are your home away from home when traveling to Sedona. We hope to see you soon.
3 out of 5
Recommended
for Everyone
by A verified traveller

Spending a couple of days in Sedona

Posted 16-Mar-2015
Pros: It was clean.
Cons: I think they could provide nicer towels, you could almost ready the newspaper through them and they were very rough.
Location: The location was good. We ate at Nick's and went sightseeing all day.
Rented this room on Expedia based on it's reviews and price. The hotel property is just ok, the rooms were very simple but seemed to be clean. The guests were mostly retirees.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom new jersey

Nice day in Sedona

Posted 7-Mar-2015
Booked at the last minute and could not have been happier. Front desk help was very nice and room was clean and large. If your looking for a place to stay for a night Or two, book it. Would not hesitate to stay there again. Located right in town and a mike drive to almost anything.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom alberta, canada

great stay

Posted 5-Mar-2015
Pros: big, roomy, comfy
Cons: breakfast was OK, nothing spectacular
Location: was a distance away from downtown
we stayed 2 nights in this hotel. other than view from window (was none-looked at fence arounf next building-but werent in room for the view). rooms were comfy,had fridge and microwave we used. It is a a ways away from downtown so definetly need vehicle to get around. overall stay was great, breakfast was included
4 out of 5
Recommended
for Everyone
by A verified travellerfrom J

Posted 2-Mar-2015
Great breakfast and fabulous customer service! They even provided complimentary snacks and water in the room. We will happily stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 2-Mar-2015
The breakfast was sufficient and provided a good start of the day.