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Staybridge Suites Seattle - Fremont, an IHG Hotel – Avis

3 out of 5
Staybridge Suites Seattle - Fremont, an IHG Hotel
3926 Aurora Ave N, Seattle, WA

Avis

9,2

Merveilleux

Note de 10 – Excellent, d’après 669 avis sur 1001." "
Note de 8 – Bien, d’après 237 avis sur 1001." "
Note de 6 – Acceptable, d’après 46 avis sur 1001." "
Note de 4 – Médiocre, d’après 35 avis sur 1001." "
Note de 2 – Terrible, d’après 14 avis sur 1001." "

9,4/10

Propreté

9,4/10

Service et personnel

9,0/10

Commodités

9,2/10

État et installations de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 – Bien

Voyageur vérifié

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 4 nuits en juin 2019

8/10 – Bien

usman

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Emily - Guest Services representative a répondu le 22 mai 2024
Thank you so much for taking the time to leave a review. We are happy to hear you had a great stay with us. We look forward to any future stay you may have with us.

10/10 – Excellent

Coral

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This hotel was very convenient to a wedding I attended. It was everything I needed it to be. It was clean, the breakfast was great - and I was there Easter morning - the staff put on an egg hunt for the kiddos in the hotel, which was adorable!
Séjour de 1 nuit en mars 2024
Emily- Front desk Representative a répondu le 21 mai 2024
Hello, thank you for sharing your experience with us! We are delighted to hear that our hotel met your expectations. The easter egg hunt was very fun to organize and we enjoyed all the kiddos Easter morning.

10/10 – Excellent

Adrian

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024
Emily- Front desk Representative a répondu le 21 mai 2024
Thank you so much for your feedback. We look forward to any future stay you have with us!

10/10 – Excellent

Debrena

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff were friendly & very helpful in recommending restaurants & places to see nearby.
Séjour de 1 nuit en mai 2024
Iris van Giessen, Guest Service Manager a répondu le 15 mai 2024
We appreciate your feedback and want to thank you for your great recommendation of our hotel. Thank you for commenting on our hardworking friendly guest services agents. Customer service is very important to us. If your travels return you to Seattle we'd love to host you again.

10/10 – Excellent

Katie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Lovely stay.
Séjour de 2 nuits en février 2024
Emily- Front desk Representative a répondu le 14 mai 2024
Thank you so much for your feedback, We are glad that you had a lovely time at our hotel. We look forward to having you again!

8/10 – Bien

Carol

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Commodités
No restaurants.
Séjour de 1 nuit en mai 2024
Emily - Guest Services representative a répondu le 9 mai 2024
Thank you for your feedback. We do not have any restaurants on-site, but we do have multiple within walking distance. We also have lists of nearby restaurants at the front desk if you plan to return someday we would love to have you again!

10/10 – Excellent

Renata

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I had a great time!
Séjour de 1 nuit en mai 2024
Emily - Guest Service Representative a répondu le 9 mai 2024
Thank you for 5 out of 5 stars. We are glad to hear that you had a great time! We hope to see you again.

10/10 – Excellent

Franciene

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Clean, comfortable. Great profucts to bath and the shower was amazing, the bed as well.
Séjour de 1 nuit en mai 2024
Emily - Guest Services representative a répondu le 9 mai 2024
Thank you for taking the time to share your experience. We are delighted to have been your hotel of choice and that we were able to satisfy your expectations. If your plans return you to Seattle, it would be our pleasure to welcome you back.

8/10 – Bien

Yelian

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice, hotel, only in the reception they do not speak Spanish, as they said in the descriptions, the rest of the staff if it is Spanish-speaking, good treatment, a quiet and pleasant stay.
Séjour de 2 nuits en avril 2024
Emily - Guest Services representative a répondu le 10 mai 2024
Thank you for taking time to share your feedback with us.Certainly! Here's a suggested reply:Dear [Reviewer],Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the language barrier at the reception, and we appreciate your understanding in this matter.

10/10 – Excellent

Juan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I like everything
Séjour de 1 nuit en avril 2024
Emily - Guest Services representative a répondu le 9 mai 2024
Thank you for sharing your experience with us!

2/10 – Terrible

Christopher

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Iris van Giessen, Guest Service Manager a répondu le 28 avr. 2024
Thank you for taking the time to write a review. Please accept my sincere apologies for not meeting your expectations. We hope you will give us another opportunity to make it right.

2/10 – Terrible

Monica, Quincy

Voyage en famille avec de jeunes enfants, Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Dirty, dirty sheets
Séjour de 1 nuit en mars 2024
Iris van Giessen, Guest Service Manager a répondu le 28 avr. 2024
Thank you for taking the time to write a review. Please accept my sincere apologies for not meeting your expectations. We hope you will give us another opportunity to make it right.

10/10 – Excellent

Jillian

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Iris van Giessen, Guest Services Manager a répondu le 19 avr. 2024
Thank you for your kind review. We'd love to host you again on your next visit to Seattle.

10/10 – Excellent

Shirley

Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Awesome suites
Séjour de 2 nuits en avril 2024
Iris van Giessen, Guest Services Manager a répondu le 16 avr. 2024
Thank you for your feedback! We're glad that you enjoyed your stay with us. We'd love to host you again if your travels return you to the area.

10/10 – Excellent

LaDean

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff great. Breakfast was good, but limited seating area. I liked that my car was in a locked garage, that made me feel safe. Our room was extremely clean, kitchen clean. Thank you
Séjour de 2 nuits en avril 2024
Iris van Giessen, Guest Services Manager a répondu le 16 avr. 2024
Thank you for your kind words about your recent experience here with us at the Staybridge Suites Seattle – Fremont. We are so lucky to have a staff as incredibly helpful and friendly as we do and I appreciate you acknowledging that. Thank you so much for staying with us and we hope to see you again soon.

10/10 – Excellent

Rosanna

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very friendly staff. Social free cocktail hour. Big rooms with all you need. Worked out great for our family of four during our trip to the Woodland Zoo
Séjour de 1 nuit en avril 2024
Iris van Giessen, Guest Services Manager a répondu le 16 avr. 2024
Thank you for rating our hotel here at Staybridge Suites Seattle - Fremont. We are honored that you chose our hotel to host you while here in Seattle. I am very thrilled that you noticed the staff here and want to let you know customer service is something we pride ourselves on. Thank you again and please come again.

10/10 – Excellent

Kristina

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This place was amazing. Friendly staff all around. Great room! We are a family of 4, and travelling from Canada. We had a 1 bedroom suite. Kids slept on the sofa bed no problem. Loved having a full size kitchen, with full fridge, sink, dishwasher and stove. Plates and utensils were clean to use. Love having the free access to laundry. They have a “social” Monday - Wednesday in the main area where they offer free hot appetizer and free beer & wine. Their hot breakfast was so great and loved the varieties of food each day. Great value for this place. Felt safe with the parking and front entrance. Would definitely come back here again for our next stay, and highly recommend this to everyone.
Séjour de 3 nuits en avril 2024
Iris van Giessen, Guest Services Manager a répondu le 8 avr. 2024
Thank you for taking the time to share your experience. We are delighted to have been your hotel of choice and that we were able to satisfy your expectations. We're glad you enjoyed all the amenities and The Social as well. We look forward to your next visit to Seattle!

10/10 – Excellent

suzanne

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff and service were excellent
Séjour de 1 nuit en avril 2024
Iris van Giessen, Guest Services Manager a répondu le 8 avr. 2024
Thank you for taking the time to share your experience. We are delighted to have been your hotel of choice and that we were able to satisfy your expectations. If your plans return you to Seattle, it would be our pleasure to welcome you back.

4/10 – Médiocre

Jennifer

Voyage en famille avec de jeunes enfants
Points forts : Propreté, état et installations de l’hébergement
Vehicle parking unground, if you have a truck you will have to make other parking arrangements. Compact SUVs will make it okay. But full size SUVs are a hit or miss. When you have a 3pm checkin it could be an hour or later before you can really checkin.
Séjour de 1 nuit en mars 2024
Iris van Giessen, Guest Services Manager a répondu le 2 avr. 2024
Thank you for taking the time to write a review. Please accept my sincere apologies for not meeting your expectations. We hope you will give us another opportunity to host you.

10/10 – Excellent

Karen

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great hotel! The room was spacious and clean. I loved having a full kitchen in my room! It was within walking distance to lots of fun Fremont stuff!
Séjour de 3 nuits en mars 2024
Iris van Giessen, Guest Services Manager a répondu le 26 mars 2024
Thank you for taking the time to share your experience. We are delighted you enjoyed your stay with us. We hope to have the opportunity to host you again in the future.

10/10 – Excellent

Graham

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great amenities including pool and gym. The breakfast was great for myself and my family as well. The concierge Tre was very helpful and polite as well.
Séjour de 2 nuits en mars 2024
Iris van Giessen, Guest Services Manager a répondu le 26 mars 2024
Thank you very much for your feedback! We are so happy to hear that Tre took care of you during your stay. He is known for his awesome hospitality and we are glad that he was able to assist you and your family during your stay with us. We hope to welcome you back in the future!

4/10 – Médiocre

Kay

Séjour de 1 nuit en mars 2024
Iris van Giessen, Guest Services Manager a répondu le 16 avr. 2024
We appreciate your feedback.

10/10 – Excellent

Gang

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mars 2024
Iris van Giessen, Guest Services Manager a répondu le 20 mars 2024
Thank you for taking the time to share your experience. We are delighted to have been your hotel of choice and that we were able to satisfy your expectations. We look forward to your next visit to Seattle!

10/10 – Excellent

Chelle

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff is wonderful, it’s clean!
Séjour de 1 nuit en mars 2024
Iris van Giessen, Guest Services Manager a répondu le 20 mars 2024
Thank you very much for your feedback!

10/10 – Excellent

Jun

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
very good
Séjour de 1 nuit en mars 2024
Iris van Giessen, Guest Services Manager a répondu le 20 mars 2024
Thank you very much for your feedback!

10/10 – Excellent

Jim

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Social hour was nice.
Séjour de 1 nuit en mars 2024
Iris van Giessen, Guest Services Manager a répondu le 20 mars 2024
Thank you very much for your feedback!

8/10 – Bien

Margaret

Loved the kitchen in my room. Got lost trying to figure out how to get there coming from the north…..can’t cross Aurora!
Séjour de 2 nuits en mars 2024
Iris van Giessen, Guest Services Manager a répondu le 7 mars 2024
Thank you for taking the time to tell us about your experience at the Staybridge Suites Seattle - Fremont. We hope to see you again the next time your travels bring you to Seattle.

6/10 – Acceptable

Kristin

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Ok, but not great
Couldn't figure out how to keep lights on, wasn't explained. No blanket for sofa bed. Bathroom door wouldn't close all the way so didn't lock. No views.
Séjour de 2 nuits en février 2024
Iris van Giessen, Guest Services Manager a répondu le 26 févr. 2024
Thank you for taking the time to tell us about your experience at the Staybridge Suites Seattle - Fremont. Please know that your feedback is extremely valuable to us. We will be sharing your review with our team to continuously make changes to our brand to improve the guest experience. We hope you'll give us another opportunity to host you.

10/10 – Excellent

Weili

Voyage en famille
Excellent
Séjour de 5 nuits en février 2024
Iris van Giessen, Guest Services Manager a répondu le 26 févr. 2024
We appreciate your feedback. We'd love to host you again if you return to the area.

10/10 – Excellent

Rodolfo

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024
Iris van Giessen, Guest Services Manager a répondu le 20 févr. 2024
We appreciate your business and kind review. We'd love to host you again if your travels return you to Seattle.

10/10 – Excellent

Elizabeth

Séjour de 1 nuit en février 2024
Iris van Giessen, Guest Services Manager a répondu le 20 mars 2024
Thank you for taking the time to share your experience. We are delighted to have been your hotel of choice and that we were able to satisfy your expectations. We look forward to your next visit to Seattle!

10/10 – Excellent

Michelle, Hazlet

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I stayed here for two nights in February 2024 and really enjoyed my stay. The room was fantastic and spacious, it literally had everything I needed and more. The staff is phenomenal, they are very friendly and willing to help. Emily at the front desk is so sweet… I arrived at the hotel very early and no rooms were available for early check-in and she did everything possible to get me a room as soon as possible! Everything was clean, the breakfast was great, and there’s a 24 hour gym which was a big bonus for me! I’d recommend this hotel to anyone!
Séjour de 2 nuits en février 2024
Iris van Giessen, Guest Services Manager a répondu le 16 févr. 2024
Thank you very much for your feedback! I'm so happy to hear that Emily took care of you during your stay. She is still new to the hotel but can deliver incredible hospitality and I'm glad she was able to assist you with your needs. We hope to welcome you back soon!

10/10 – Excellent

barbara

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Our new Go To Hotel in Seattle!!
Séjour de 4 nuits en février 2024
Iris van Giessen, Guest Services Manager a répondu le 16 févr. 2024
Thank you for taking the time to share your experience. We are delighted to have been your hotel of choice and that we were able to satisfy your expectations. If your plans return you to Seattle, it would be our pleasure to welcome you back!

10/10 – Excellent

Brian

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This is my go-to place to stay if I'm going anywhere around Fremont. Staff is excellent, rooms are just like being at home. Gentlemen that run the breakfast buffet in the morning are exceptional!
Séjour de 1 nuit en janvier 2024
Iris van Giessen, Guest Services Manager a répondu le 12 févr. 2024
Dear Brian,Thank you very much for your kind review of our hotel. I'm thrilled that you noticed the staff here and want to let you know that customer service is something we pride ourselves on. Thank you for staying with us and we hope to see you again soon.

6/10 – Acceptable

Maria

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Iris van Giessen, Guest Services Manager a répondu le 8 févr. 2024
We appreciate your feedback and hope to see you again sometime soon.

10/10 – Excellent

Marie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Pet friendly, nice dog walk/potty area on 4th flooe, cleanliness and very pleasant staff.
Séjour de 1 nuit en janvier 2024
Iris van Giessen, Guest Services Manager a répondu le 29 janv. 2024
Thank you for taking the time to share your experience. We are delighted to have been your hotel of choice and that we were able to satisfy your expectations. We look forward to your next visit to Seattle!

10/10 – Excellent

Amanda

Séjour de 1 nuit en janvier 2024
Iris van Giessen, Guest Services Manager a répondu le 29 janv. 2024
Thank you for your kind review of our hotel. We hope to see you again soon.

10/10 – Excellent

Sarita

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The rooms need a coffe table n end tables in the living room n usb ports to charge electronics
Séjour de 1 nuit en janvier 2024
Iris van Giessen, Guest Services Manager a répondu le 29 janv. 2024
Thank you for taking the time to share your experience. We are delighted to have been your hotel of choice. If your plans return you to Seattle, it would be our pleasure to welcome you back.

8/10 – Bien

Mackenzie

Voyage en groupe
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Would recommend
Customer service was excellent. Location was good, condition of the room was good. I got a king bed suite for an awesome price. Cleanliness was the only thing we had an issue with. Our room was fine, just some hairs in the bathtub. Our friends had vomit in their bathroom and had to change rooms, but I would say that probably was a fluke and the cleanliness of the hotel altogether was pretty good. I would probably stay here again in the future just because it's pretty great quality for the price.
Séjour de 1 nuit en janvier 2024
Iris van Giessen, Guest Services Manager a répondu le 29 janv. 2024
Thank you for taking the time to share your experience. We are delighted to have been your hotel of choice. Providing the highest level of quality and personalized customer service is our mission and we are disappointed to have let you down. We would like to assure you that your feedback has been shared with our teams to continue to improve our service and hospitality. We look forward to your next visit to Seattle!

6/10 – Acceptable

Voyageur vérifié

Voyage d’affaires
Points forts : Confort de la chambre
A Disappointment This Stay
Very difficult to reach on Aurora if traveling from Northgate area. Was told last time by staff to mention we were there for medical procedure at U W for possible upgrade, so I did. Had opposite effect...was given basic room with small bed on 2nd floor right next to busy road with loud traffic. The couch upholstery was shabby and torn, the fire sprinkler leaked water from the ceiling onto kitchen floor and was a slip hazard, the pool had zero pool towels and the coffee bar had no hot chocolate. Breakfast had no potatoes or meat. I was disappointed as my other 2 stays were delightful and everything had been super. Not this time, it was like they changed managers, and this one does not emphasize attention to detail. We will choose a different hotel for future UW appointments.
Séjour de 1 nuit en janvier 2024
Iris van Giessen, Guest Services Manager a répondu le 29 janv. 2024
Thank you for rating our hotel here at Staybridge Suites and giving us a descriptive review of your stay. We do apologize for the incident that you ran into that had a negative effect on your stay. We are saddened that we were not able to uphold our standards for you and consequently have you choose somewhere else to stay next time. We thank you for bringing this to our attention and hope that you are willing to give us another opportunity to welcome you back in the future.

10/10 – Excellent

Lindsey

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great stay! Safe parking, would recommend and stay again!
Séjour de 1 nuit en janvier 2024
Iris van Giessen, Guest Services Manager a répondu le 22 janv. 2024
Thank you for taking the time to share your experience. We are delighted to have been your hotel of choice and that we were able to satisfy your expectations. If your plans return you to Seattle, it would be our pleasure to welcome you back.

10/10 – Excellent

Jacqueline

Points forts : Propreté, service et personnel
Séjour de 1 nuit en janvier 2024
Iris van Giessen, Guest Services Manager a répondu le 29 janv. 2024
Thank you for taking the time to tell us about your experience at the Staybridge Suites Seattle - Fremont. We look forward to your next visit to Seattle!

8/10 – Bien

Chris

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Enjoyed our stay. The unit was great. Comfortabl bed and good kitchen amenities. Location very convenient for when we took the bus into town. The downsides…. Parking garage a bit tight for our larger vehicle. Thought it was not great to not offer breakfast till 7.30 am in the weekend - this is really too late for people who need to travel or get on the road for other reasons. Even 7 am would have been better. 6.30 am good during the week.
Séjour de 3 nuits en janvier 2024
Iris van Giessen, Guest Services Manager a répondu le 21 janv. 2024
Thank you for taking the time to share your experience. We are delighted to have been your hotel of choice and that we were able to satisfy your expectations. If your plans return you to Seattle, it would be our pleasure to welcome you back.

10/10 – Excellent

Adam

Séjour de 1 nuit en janvier 2024
Iris van Giessen, Guest Services Manager a répondu le 21 janv. 2024
We appreciate your nice review of our hotel and hope to see you again sometime soon.

10/10 – Excellent

Geene

Séjour de 1 nuit en janvier 2024
Iris van Giessen, Guest Services Manager a répondu le 10 févr. 2024
Thank you for staying with us. We appreciate your business and hope we'll see you again sometime soon.

8/10 – Bien

Holly

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The good: Room was very well appointed giving the feeling of an apartment. The Bad: The Hot water heater made noise all night long and road noise made it difficult to sleep
Séjour de 1 nuit en janvier 2024
Iris van Giessen, Guest Services Manager a répondu le 20 janv. 2024
Thank you for rating our hotel here at Staybridge Suites Seattle - Fremont. Your feedback allows us to better ourselves as a team, and we wouldn't be able to do that without you. We appreciate your business and hope you will stay with us again.

10/10 – Excellent

maria

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Ok
Iris van Giessen, Guest Services Manager a répondu le 14 janv. 2024
We appreciate your feedback and hope you'll stay with us again sometime soon.

10/10 – Excellent

Tammy

Séjour de 3 nuits en décembre 2023
Iris van Giessen, Guest Services Manager a répondu le 29 janv. 2024
We appreciate your feedback and hope you'll come to stay with us again sometime soon.

6/10 – Acceptable

Reese

Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en janvier 2024
Iris van Giessen, Guest Services Manager a répondu le 9 janv. 2024
Thank you for taking the time to share your experience. If your plans return you to Seattle, it would be our pleasure to welcome you back.