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Hilton Garden Inn Seattle Downtown – Avis

4 out of 5
Hilton Garden Inn Seattle Downtown
1821 Boren Avenue, Seattle, WA

Avis

8,4

Très bien

Note de 10 – Excellent, d’après 563 avis sur 1032." "
Note de 8 – Bien, d’après 254 avis sur 1032." "
Note de 6 – Acceptable, d’après 102 avis sur 1032." "
Note de 4 – Médiocre, d’après 66 avis sur 1032." "
Note de 2 – Terrible, d’après 47 avis sur 1032." "

8,8/10

Propreté

8,8/10

Service et personnel

8,2/10

Commodités

8,8/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 – Excellent

Francois

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
vraiment un bel hôtel pour notre trip Seahawks en famille , le personnel est très sympathique en particulier Oscar et Monique ! Hâte d'y retourner! 😜🙏
rb a répondu le 19 déc. 2022
Thank you for the 5 stars!

10/10 – Excellent

Carl

Séjour de 2 nuits en septembre 2022

8/10 – Bien

Marc

Séjour de 1 nuit en août 2022
rb a répondu le 30 août 2022
Thank you for staying!

10/10 – Excellent

Eric

Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
a
Séjour de 2 nuits en juillet 2022

8/10 – Bien

Marie-Josee

Séjour de 1 nuit en octobre 2021
rbb a répondu le 4 oct. 2021
It was our pleasure to host you.

8/10 – Bien

Bruce, Arlington

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The hotel itself was nice and the staff were very helpful. The room was clean and the bed was comfortable. The area around the hotel was a mixed bag. Traffic noise from the intersection of Boren Ave and Howell St was nearly a constant issue. This property is near the edge of the downtown hotel district, and some of the bordering neighborhoods require an extra measure of caution when walking or diving through.
Séjour de 3 nuits en mai 2024
rb a répondu le 27 mai 2024
We do have a great location. Most attractions are within a 20 minute walk of the property. Thanks so much for your review.

6/10 – Acceptable

Tracy

Points forts : Propreté, état et installations de l’hébergement
no internet
Séjour de 1 nuit en mai 2024
rb a répondu le 27 mai 2024
We just checked and our internet is up and running. We usually suggest rebooting your device when you can't get a connection. Sorry you had trouble.

10/10 – Excellent

Linyu, Beverly Hills

Points forts : Commodités, état et installations de l’hébergement
Very, very good!
Séjour de 3 nuits en mai 2024
rb a répondu le 27 mai 2024
Thank you for staying!

2/10 – Terrible

Kaelem

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Horrible customer service. Didn’t get the room that I booked. Was not told about it. Horrible horrible customer service and very disrespectful. The 2 folks who were working at 4 PM on 5/19 Saturday in the lobby are horrible at their job and seemed like they didn’t even wanna be employed. Made me feel like I should’ve went somewhere else. You should definitely follow up with these employees as this is a very bad look for a top tier hotel. Will not be coming back. First & last time. They need different jobs, maybe door dashing where they don’t have to speak to customers.
Séjour de 1 nuit en mai 2024
Chio a répondu le 21 mai 2024
Thank you for staying with us and taking the time to share your feedback. We sincerely apologize for the experience you had with us. We will definitely follow up with our team to avoid this kind of experience in the future. Thank you again for bringing that issue to our attention. We appreciate your feedback and we will try our best to improve for our future guests' experience.

10/10 – Excellent

Cindy

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was amazing and went above and beyond. Prior to even check in, they made our 8AM arrival into the city smooth and hassle free. We checked in our luggage safely while awaiting check in time. Rachel made it all happen and her coworker gave a great activity suggestions and provided a map.
Séjour de 3 nuits en avril 2024
rb a répondu le 16 mai 2024
It was such a pleasure hosting you and meeting you. Please come back soon!

4/10 – Médiocre

Jessica

Points forts : Propreté
Points faibles : Service et personnel, état et installations de l’hébergement
This stay was disappointing as the front desk staff had no costumer service. Upon parking, signs to enter the hotel were extremely unclear and lead you to another business within the same building. No where upon booking does it depict that it costs another $60 plus to park your car in the hiltons garage for the night, having to move it by 7am either way. I ended up parking in the lot across the street for $20. The jets were broken in the hot tub downstairs, and no breakfast was included. The rooms was comfortable enough but nothing special about it.
Séjour de 1 nuit en mars 2024
rb a répondu le 8 mai 2024
Thank you for your comments. I will have our engineering team double check that the hot tub. We do make sure that our parking price is very competitive downtown and do post this cost on all websites. Guests get secure underground parking with in and out privileges. We hope you return.

10/10 – Excellent

Brian

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This was the 2nd time we've stayed here in the last couple of years to watch the Braves play the Mariners. We love the location because of the access to I-5 and the walkability to reataurants and T-Mobile Park.
Séjour de 3 nuits en avril 2024
rb a répondu le 7 mai 2024
We appreciate your loyalty and thank you for staying.

6/10 – Acceptable

Ruslan

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités
Points faibles : État et installations de l’hébergement
We enjoyed this hotel for the convenience of location and accessibility of parking. However, the shower room near the pool was in poorly cleaned and hot tub was not warm at all for two of the days we stayed. Overall, the room was in good condition.
Séjour de 3 nuits en mai 2024
rb a répondu le 7 mai 2024
Thank you for your feedback. Will have the hot tub looked at right away. We hope you return.

6/10 – Acceptable

Jay

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Overall the property was good. But the lower rating is because they didn't inform us about the parking fees. Its $64/night.
Séjour de 2 nuits en mai 2024
rb a répondu le 7 mai 2024
We do make sure that our overnight parking rate is very competitive in downtown with other hotels and we offer in and out privileges. We do list this cost on all websites as well. We appreciate you staying with us.

10/10 – Excellent

Tim

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Just staying overnigbt. TV coverage was lousy no CBS or NBC. Front desk staff was outstandi g.
Séjour de 1 nuit en mai 2024
rb a répondu le 7 mai 2024
So glad to see the front desk took such great care of you.

10/10 – Excellent

Donald

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything was extremely nice. The only complaint is that the Air Conditioner was very noisy when it was running
Séjour de 1 nuit en avril 2024
rb a répondu le 1 mai 2024
We will have our engineers take a look at the air conditioner in the room you stayed in. We appreciate you letting us know about this so we can fix it. Glad the team took great care of you!

10/10 – Excellent

Dalton

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staff was great with area information. Only thing we didn’t like was room type, booked king but got queen.
Séjour de 6 nuits en avril 2024
rb a répondu le 30 avr. 2024
Thank you for staying!

10/10 – Excellent

Laura

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Always enjoy my stay at any Hilton
Séjour de 3 nuits en avril 2024
rr a répondu le 1 mai 2024
Thank you for your loyalty to Hilton hotels!

8/10 – Bien

Peggy

Great location for going to the Paramount.
Séjour de 1 nuit en avril 2024
Rb a répondu le 27 avr. 2024
We hope you enjoyed the show at Paramount.

10/10 – Excellent

Bonnet

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Friendly and helpful staff
Séjour de 3 nuits en avril 2024
rb a répondu le 25 avr. 2024
I am glad the team made you feel welcome!

10/10 – Excellent

Janice

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2024
rb a répondu le 23 avr. 2024
Thank you so much for staying!

10/10 – Excellent

Diana

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very Beautiful Hotel 😍
Séjour de 1 nuit en avril 2024
rb a répondu le 22 avr. 2024
Thank you for the compliment!

10/10 – Excellent

Carlos

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel was good, just note that parking is $64usd (approx $100 cad),
Séjour de 1 nuit en avril 2024
rb a répondu le 22 avr. 2024
It was our pleasure hosting you. We do make sure our parking price is competitive in downtown.

8/10 – Bien

Karina

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mars 2024
rb a répondu le 18 avr. 2024
Thanks for staying!

10/10 – Excellent

Corey, Quincy

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room we had was very clean and nice! We decided to park onsite, before realizing it was $64!! We were shocked at the price.
Séjour de 1 nuit en avril 2024
rb a répondu le 17 avr. 2024
We appreciate your feedback. We do make sure that our parking rate is competitive in downtown Seattle. This rate is inclusive of taxes. Glad you enjoyed your stay!

10/10 – Excellent

Loruhama, Beaverton

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was right in downtown parking is not free but it was very convenient to have the parking garage. The hotel is very nice and beautiful, breakfast was good the room was nice and clean, pool and hot tub were great too a little smaller than expected but kids really had a blast, we enjoyed our stay will definitely be coming back and staying here again.
Séjour de 1 nuit en avril 2024
rb a répondu le 16 avr. 2024
I am so glad to see you had such a nice experience! Sincerely, Rachel Blake General Manager

8/10 – Bien

Jason

Points forts : Propreté, état et installations de l’hébergement
Séjour de 3 nuits en avril 2024
rb a répondu le 15 avr. 2024
We hope you return soon!

10/10 – Excellent

sheila

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
So easy for downtown Seattle. Everything at your fingertips. Yay!
Séjour de 1 nuit en avril 2024
rb a répondu le 15 avr. 2024
It was a pleasure hosting you. Glad you enjoyed our location!

10/10 – Excellent

jesus ivan

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great hotel and great costumer service
Séjour de 1 nuit en avril 2024
rb a répondu le 15 avr. 2024
It was a pleasure hosting you!

8/10 – Bien

Monica, Denver

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It would be nice if they included breakfast.
Séjour de 2 nuits en avril 2024
rb a répondu le 12 avr. 2024
Thank you so much for choosing our property!

10/10 – Excellent

Guillermo

Séjour de 3 nuits en avril 2024
rb a répondu le 1 mai 2024
We hope you return soon.

8/10 – Bien

Heather

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Its located right downtown Seattle, just a 15 min walk from Pike Place Market. Definitely secure. The staff is amazing!
Séjour de 3 nuits en avril 2024
rb a répondu le 9 avr. 2024
Glad our team took such great care of you!

10/10 – Excellent

Derek

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was great, room very clean and my daughters loved the pool.
Séjour de 1 nuit en avril 2024
rb a répondu le 8 avr. 2024
We are so glad they enjoyed it.

6/10 – Acceptable

Kai

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Front desk is extremely helpful. However, we asked for housekeeping service, but no one showed up. Ran out of toilet paper
Séjour de 4 nuits en avril 2024
rb a répondu le 8 avr. 2024
We checked our paperwork and it looks like there was a do not disturb on your door. I am sorry that you did not get service. We hope you return.

10/10 – Excellent

Susana

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The gentleman who checked us in (I wish I remembered his name!) was incredibly helpful. He went out of his way to tell us about the amenities, dinning options, parking and local attractions. He has excellent customer service. Thanks to him we started out with a great experience on our stay.
Séjour de 1 nuit en avril 2024
Rb a répondu le 8 avr. 2024
I am glad the front desk took such great care of you.

10/10 – Excellent

Samantha

Points forts : Commodités
Great place
Séjour de 1 nuit en avril 2024
Rb a répondu le 8 avr. 2024
We hope you return.

10/10 – Excellent

Edwin, Dallas

Séjour de 5 nuits en mars 2024
Rb a répondu le 8 avr. 2024
Thanks for the 5 stars!

10/10 – Excellent

Taylor

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Our family had the best time in Seattle! The staff at the Hilton were fantastic. Our kids enjoyed the pool and the restaurant downstairs. 10/10 stay!
Séjour de 2 nuits en avril 2024
rb a répondu le 5 avr. 2024
So glad the kids had fun!

8/10 – Bien

Michael

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We stayed in several hotels over this trip. This was by far the best experience. I don't have time to go on and on about the good things. The only issue we had was the cost of the parking was $69 US a day.
Séjour de 3 nuits en mars 2024
rb a répondu le 1 avr. 2024
So glad you had such a nice experience!

2/10 – Terrible

chloe

Séjour de 2 nuits en mars 2024
rb a répondu le 22 avr. 2024
I am sorry you did not have a good experience. Please reach out to me personally so we can discuss your concerns. Sincerely Rachel Blake General Manager

10/10 – Excellent

Jennifer

Séjour de 1 nuit en mars 2024
rb a répondu le 22 avr. 2024
Glad you enjoyed it!

10/10 – Excellent

Zenobia

Séjour de 2 nuits en mars 2024
rb a répondu le 17 avr. 2024
Thank you for choosing to stay with us!

2/10 – Terrible

Kristin

Voyage en famille
Points faibles : Service et personnel
The last min charges added on to my stay has been ridiculous. Parking was $64 that they dont tell you ahead of time, but since its in the fineprint hidden deep in your reservation its whatever. But i had THREE different reps tell me the pet DEPOSIT would be refunded as long as there was no mess. But once i checked out i found out its NOT refundable. They were kind enough to offer a refund for the misinformation, but now not only did i not get a refund but they charged me an additional $59 and they cant even tell me what its for. All i got was transferred to a vm to voice my complaints. All together a one night stay here was nearly $400 for a subpar room and shady practices. Im furious.
Séjour de 1 nuit en mars 2024
rb a répondu le 1 avr. 2024
I apologize for your experience. We do post our parking charge on all of our websites. All of the hotels in downtown charge for parking. I am sorry you missed this when booking. It looks like your room rate was lower than you indicated. Please reach out to me so that I can address your concerns personally. Sincerely, Rachel Blake General Manager

10/10 – Excellent

Madison, San Marcos

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was a lot of fun.
Séjour de 3 nuits en mars 2024
rb a répondu le 27 mars 2024
So glad you had a nice time.

8/10 – Bien

Kevin

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Easy walking to everything
Séjour de 1 nuit en mars 2024
rb a répondu le 27 mars 2024
We do have a great location near the convention center, Paramount Theater, Climate Pledge, shopping and Pike Place market.

10/10 – Excellent

LIGAYA

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
rb a répondu le 27 mars 2024
We appreciate the 5 rating :).

8/10 – Bien

Jennifer

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
The only thing wrong was that the heating unit made noise the entire night.
Séjour de 1 nuit en mars 2024
rb a répondu le 25 mars 2024
We will have our engineering team take a look at the HVAC in that room. Thank you for letting us know.

4/10 – Médiocre

sukhdeep

Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Room was really dirty
Séjour de 1 nuit en mars 2024
Chio - AGM a répondu le 21 mars 2024
Thank you for staying with us and taking the time to leave us a review. We hear your concerns about the cleanliness of the hotel. Was there any specific area that was dirty? Would you like to share more details so that we can address it? Our housekeeping team work very hard to make sure to provide clean rooms so we are very disappointed to hear that. We appreciate your feedback!

10/10 – Excellent

Lorena

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
N/a
Séjour de 4 nuits en février 2024
Rb a répondu le 22 mars 2024
Thank you for being our guest.

2/10 – Terrible

Lauren

Séjour de 1 nuit en mars 2024
Rb a répondu le 8 avr. 2024
I am sorry you did not have a great experience. Please reach out to me directly so I can assist you personally. Sincerely Rachel Blake GM