Dear Ranna, We apologize for the inconvenience and concern caused by the power outage during your stay. The safety and comfort of our guests are our top priorities, and we regret that this incident affected your experience negatively. Please rest assured that we take these matters seriously and will address them internally to prevent such occurrences in the future. We appreciate your understanding and hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Greg, We are thrilled you found Extended Stay America clean, quiet, and comfy during your stay! Providing a peaceful and comfortable environment is our goal, and we are delighted you enjoyed your time with us. Thank you for your kind words, and we look forward to welcoming you back for another wonderful stay!Sincerely,Hotel management

Dear Judith, Thank you for the kind review. Our team members are integral assets, consistently committed to delivering a warm and accommodating experience to all our guests. We are pleased that our location further enriched your experience. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Jennifer, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occasion and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Aliesha, Thank you for choosing Extended Stay America. We are glad your stay went well! Many thanks for acknowledging Shredder's assistance during check-in. Providing a smooth and enjoyable experience for our guests is our priority. We appreciate your positive feedback and look forward to welcoming you back for another excellent visit!Sincerely,Hotel Management

Dear Amy, Thank you for the great review! It is wonderful you enjoyed your time at Extended Stay America so much! We strive for excellence and are thrilled you appreciated our clean property and prime location! Your praise lets us know we're doing our job, and we look forward to hosting you again for another exceptional experience.Sincerely,Hotel Management

Dear Teresa, Thank you for sharing your feedback on the check-in and check-out process. We understand the importance of accommodating various schedules. We appreciate your perspective and apologize for any inconvenience caused. Your comments are valuable as we continually seek to enhance our guest experience. We hope to have the opportunity to welcome you back and provide a more seamless experience in the future.Sincerely,Hotel Management

Dear WALTER, We appreciate your candid feedback regarding the condition of our facilities. We sincerely apologize for any inconvenience caused by the state of our property. Please know that we take your concerns seriously and are actively working to address maintenance issues to ensure a more comfortable stay for our guests. Our commitment is to provide a pleasant and well-maintained environment, and your feedback helps us strive for continuous improvement. We hope to welcome you back in the future, offering an experience that reflects the high standards we aim to uphold.Sincerely,Hotel Management

Dear Dexter, We appreciate you taking the time to write a review about your time with us. It's good you enjoyed your time in a clean suite with all that was offered. Please return, and we hope to serve you again at Extended Stay America! Sincerely,Hotel Management

Dear Marissa, Thank you for reviewing our hotel. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations and give you the exceptional stay we are known for.Sincerely,Hotel Management

Dear Eve, Thank you for staying with us and sharing your experience. Our goal is to provide a great experience for our guests with clean, comfortable suites, all in a safe environment, and we are glad you agree. However, it is disappointing to read about the issues you experienced from one of our staff. Your feedback is important to us, and we will use it to improve our services going forward. It was our pleasure to accommodate you, and we hope you will give us another opportunity to show you the outstanding hospitality you deserve. Sincerely,Hotel Management

Dear Kyle, Thank you for staying at Extended Stay America. We were delighted to learn how much you enjoyed your guest room and slept well during your visit. Our staff does an excellent job maintaining our accommodations, and it will be a pleasure to share your kind remarks with them. We appreciate your generous review and hope you will be back to revisit soon. Sincerely,Hotel Management

Dear Sophia, Thank you for reviewing our hotel. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. We also regret any discomfort you experienced with individuals outside our hotel. We assure you that we have security on our property around the clock for the safety of all of our guests. We will address these issues appropriately and are very grateful for your patience. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management

Dear Jim, We're glad to hear you had a pleasant stay at Extended Stay America. Your feedback is appreciated, and we apologize for the minor inconveniences you encountered with the key card and bathroom fan. We'll work to ensure smoother experiences in the future. Thank you for choosing us, and we hope to welcome you back for an even better visit.Sincerely,Hotel Management

Dear Richard, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconvenience caused. Your feedback is invaluable to us, and we hope to welcome you back soon to provide you with an even better experience.Sincerely,Hotel Management

Dear Bolton, Thank you for choosing Extended Stay America for your recent accommodations and sharing your review. We're glad you enjoyed your time with us and pleased to know that the gracious hospitality from our staff was the highlight of your stay. We will share your compliments with the team to let them know their efforts are appreciated. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear Catherine R, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Carlos, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that we were unable to accommodate you during your recent visit due to a lack of vacancies. We understand how frustrating and inconvenient this must have been for you and apologize for any inconvenience this may have caused. Please know that we take all feedback seriously and will review our reservation and booking processes to ensure that this does not happen again. We value your patronage and hope you will give us another chance to provide you with the exceptional service and hospitality we are known for.Sincerely,Hotel Management

Dear Tiana, Thank you for reviewing our hotel. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please accept our apologies for the difficulties you experienced with your key card and for the inconvenience this caused. We will look into these matters and are grateful for your patience. Thank you for choosing us, and we hope to see you again so we can provide you with the seamless experience you deserve.Sincerely,Hotel Management

Dear William, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you'll consider giving us another chance to provide your desired stay.Sincerely,Hotel Management

Dear Kristie, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing our guests with clean, comfortable, and well-maintained suites; therefore, we sincerely apologize this was not your experience. We have shared your comments appropriately and hope you give us another opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management

Dear Scott, Thank you for your review of our hotel. We are pleased that you enjoyed the service provided by our associates. However, we are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We value your feedback and greatly appreciate your patience. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Management

Dear Jack, Thank you for choosing our hotel and taking the time to share your concerns. We are disappointed to know you had issues with the air unit in your room. Our goal is always to provide a comfortable experience; therefore, we apologize this was not your experience. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. Thank you again for writing about your stay; we look forward to your return visit.Sincerely,Hotel Management