Ratings based on 256 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
80% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom HOLLYWOOD ,CA

IS NOT SAME LIKE OTHERS EXTENDED STAY HOTELS

Posted 20-Jan-2015
Pros: Only Location is Good
Cons: Everything that they advertise must be inside the room ,not at the front desk
Location: hotel is located right next to a free way ,18 miles from downtown,lot of restaurant are around
They advertise that they provide full kitchen ,but when you come to hotel surprise empty cabinets and droves ,and if you need it something you have to keep calling front desk to deliver to you...unlike others extended stay hotels where is all inside the room so you don't need keep calling if you need fork ,spoon, etc... I usually goes to hotels that are smoke free this one smell bad of smoking anywhere you walk inside hotel
Comment from Hotel Management
28-Jan-2015 by Manager, Hotel Management
Thank you for your recent review of your stay. I sincerely apologize that we no longer stock our rooms with kitchen supplies, we made this change company wide to help insure the quality and cleanliness of our kitchen supplies. Thank you for sharing your experience with us and thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom providence

Was there for 2 nights. Comfortable

Posted 12-Jan-2015
If in the area would stay again. Nothing special, an average hotel with the basics.
Comment from Hotel Management
22-Jan-2015 by Manager, Hotel Management
Thank you so much for sharing your experience with us. I am pleased to read that you had a comfortable stay with us and that our amenities met your needs. It's great to hear that you would stay with us again. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
2 out of 5
by A verified travellerfrom 東京

施設&スタッフ対応

Posted 5-Jan-2015
Cons: スタッフの対応
Location: 道路から少し入っており、少々わかりにくい。チェックイン時、近くのスーパー(セーフウェイ)を聞き、一般道で行ったが、近いとは言えない距離。翌日周辺走りわかったが、ホテル横のフリーウェイを利用、次の出口利用で、非常に短時間で移動。ここも教えてほしかった。
1.無料コンチネンタルブレックファースト、期待はしていなかったが、コーヒーやティーバックに、カップケーキ類を置いてあるだけ。サイドホットメニューが1品くらい欲しい。結果、飲み物だけ利用、後はスーパーで買った物を室内調理。 2.キッチン設備が有るのに、調理器具&食器をわざわざリクエストしなければならないのは面倒。せめて基本の器具は部屋に有るべき。 3.チェックインは問題なく、日本でのプリペイドも確認終了。しかし、チェックアウト/早朝5:00(早朝フライトの為)時に、支払バランスがあるから精算しろと言われた。それもUSD200以上。よくよく会話すると、プリペイドが今確認できないから、一旦払え!7:00以降にエクスペディアと確認し、問題なければ返金するとの事。頭にきて早朝から英語で言い合い。結果たまたま宿泊予約証があり、提示しコピーを取らせ、ホテルの言うバランス精算はせず離れた。極めて不愉快。 もう利用しない
3 out of 5
by A verified travellerfrom New York

Kent is a nice town. Close to everything,

Posted 4-Jan-2015
Pros: great people work there. very friendly and helpful.
Cons: People need to understand that you have to make up your own bed.
Location: It is a great location and Seattle downtown is very easy to get to, as is the airport in SeaTac.
nice place, but not a hotel. More like an efficiency apartment.
Comment from Hotel Management
19-Jan-2015 by Manager, Hotel Management
Natalie - Thank you for telling us about your stay. We are glad that you enjoyed our friendly staff and convenient location. Thank you again for your review. We hope to see you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Nov-2014
I really like this place for its proximity to groceries, the train and shopping. Clean room, quiet and comfortable. Only complaint is please swap out bedspreads that have cigarette burn holes in them.
Comment from Hotel Management
5-Dec-2014 by Manager, Hotel Management
Thank you so much for sharing your experience with us. I am glad to read that you found our location to be convenient. The staff and I are proud to have provided you with a clean, quiet, comfortable room. Still, I do apologize for the condition of your bedspread. In response to your review, I will be working with my staff to inspect our bedspreads and replace as needed. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
3 out of 5
by A verified travellerfrom Osborne

Posted 13-Nov-2014
Pros: Nothing really
Cons: Attitude, Breakfast wasn't what I expected.
Overall staff wasn't as freindly as I expected. Cleaning only once a week was not enough. Seemed to be not what I expected. Will not stay in teh future. Will finde another option.
Comment from Hotel Management
25-Nov-2014 by Manager, Hotel Management
Thank you for your recent review of your stay. I sincerely apologize that our grab-and-go breakfast and customer service did not meet your expectations. I discussed your comments with our staff, and we are working on these issues to ensure we are providing each guest with excellent service. Thank you very much for providing us with your feedback. We hope that you will stay at our hotel, or any of our other brand locations in the future.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom houston

Really wish they had hot breakfast

Posted 9-Nov-2014
Really wish they had hot breakfast. Staff was nice, room are ok... beds a little on the stiff side.
Comment from Hotel Management
21-Nov-2014 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. I am pleased to read that our staff was friendly; however, I do apologize that our grab-and-go breakfast did not meet your needs. Your feedback on this issue will be useful to us as we continually work to improve our hotel. Thank you for sharing your experience with us. Thank you for choosing Extended Stay America. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 3-Nov-2014
Great service Timothy at the front desk was very helpful checking in providing amenities.
Comment from Hotel Management
11-Nov-2014 by Manager, Hotel Management
Thank you so much for posting a review of our property. I'm glad that Timothy was so helpful during your stay. I am glad to read that we were able to provide you with the amenities you needed. Thank you for choosing Extended Stay America. We hope to see you again soon.
5 out of 5
Recommended
for Overnight Stay Before Destination
by Allisonfrom Los Angeles

Posted 8-Oct-2014 on Hotels.com
Great hotel staff, very courteous and friendly! The hotel wasn't far from downtown Seattle either. Great price for the value. Would definitely recommend to other travelers!
Comment from Hotel Management
3-Jan-2015 by Manager, Hotel Management
Thank you so much for posting a review of our property. I'm so pleased to hear that you enjoyed your stay with us. We are proud to have provided you with courteous and friendly service. Thank you for choosing Extended Stay America. We hope to see you again soon.
5 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 26-Sep-2014 on Hotels.com