Ratings based on 205 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
79% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller from vancouver

quiet and peaceful place.

Posted 20-Jul-2014
Pros: I got a cheaper deal and it is pretty close to the gym locations where the tournament is.
Cons: beddings, sheets, bed skirt are quite old and dirty with cigarette burns on it, even curtains have cigarette burns as well.
Location: We didn't explore the activities/places to go near or around kent area because we were busy with the basketball tournament that we attended.
We just stayed for 2 nights. So far it is a quiet place and a good place to rest.
Comment from Hotel Management
24-Jul-2014 by Manager, Hotel Management
Judith - Thank you for your recent review of your stay. Please know that we are sincerely sorry that our bedding and furnishings were not as you expected. In response to your feedback, we are inspecting our rooms and working to replace items that do not meet our standards. We have also been working on getting the older linens out of circulation and new linens in. Thank you for sharing your experience with us. We hope to see you again in the future.
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in driving distance to Seattle, WA.

Posted 19-Jul-2014
Had a great time during our recent visit to the Pacific Northwest. Hotel had easy access to local highway, and was within 10 minutes distance to grocery centers and less than 5 minutes to breakfast restaurants. Our family had a great time. No issues whatsoever.
Comment from Hotel Management
21-Jul-2014 by Manager, Hotel Management
We want to thank you for taking the time to post a review of your stay. It's great to hear that our location fit so well to your needs while you were visiting the area. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
4 out of 5
Recommended
for Everyone
by A verified traveller from From Los Angeles

Successful stay.

Posted 11-Jul-2014
Pros: Quiet, Efficient.. In and out easy and had no issues while I stayed there.
Cons: They need to give body lotion -- Most Hotels do but not here.
Location: I was in Kent, It was a nice town.
I had a good experience staying at Extended Stay. The Staff was friendly offered to help and gave extra things like more coffee, toothbrushes and things. I was a comfortable room and I slept comfortably between what I had to do.
Comment from Hotel Management
22-Jul-2014 by Manager, Hotel Management
Luis - We want to thank you for taking the time to post a review of our hotel. We are so pleased to hear that you enjoyed your stay with us and that our staff provided you with superior service. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
3 out of 5
by A verified traveller

Location/comfort

Posted 7-Jul-2014
The location seemed a bit off the beaten path. The notes reflect it is close to Seatac I would not describe it as close to Seatac. There were boxes all over the place in the lobby and even stuffed under tables and such at the front desk and it didn't seem to have a professional appearance. Vacuum began running outside our room on Sunday morning at 6 am. This might possibly be an acceptable time if it was during the work week but I don't believe it is at all for a weekend.
Comment from Hotel Management
16-Jul-2014 by Manager, Hotel Management
The staff and I read your comments about your stay with us. I do apologize that our hotel’s location did not meet your needs. As well, I am sorry for the disorganized appearance of our hotel during your stay, and the noise disturbances caused by our housekeeping staff. I will be meeting with our team to discuss our lobby’s cleanliness standards as well as appropriate times to vacuum. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
3 out of 5
by A verified traveller

Posted 7-Jul-2014
It wasn't wath we spect they need to see wath the customer needs
Comment from Hotel Management
16-Jul-2014 by Manager, Hotel Management
Thank you for taking the time to review our hotel. I am so sorry to read that you received poor customer service from my staff. In response to your feedback, I will be meeting with my team to review our customer service standards to ensure that all of our guests are having their needs met. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
1 out of 5
by A verified traveller

Terrible Management

Posted 17-Jun-2014
Room was not ready at 6:00PM. Was offered an inferior room and promised a refund upon check out. Refund was refused the next day.
Comment from Hotel Management
23-Jul-2014 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. The room preparedness you described is not acceptable, and I sincerely apologize for your experience. In response to your feedback, I am coaching my team on how to better handle situations such as you encountered at check in. Thank you again for providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
2 out of 5
by rj from vancouver bc

Everything sold out so stayed here

Posted 14-Jun-2014
Older lesser hotel with new paint and cheap furnishings. Breakfast is a snack bar and coffee and nothing else. Bright paint looks good in photos but reality sets in when you arrive. Value hotel but don't get your hopes up
Comment from Hotel Management
22-Jul-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. The impression you had for our hotel is not acceptable, and I sincerely apologize for your experience. Please know that Extended Stay America Corporation reads comments of our valued guests and makes improvements from them. Thank you again for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
1 out of 5
by travelgirl from spokane wa

Very horrible

Posted 13-Jun-2014
The room smelled like seafood I had to open the window up in order to sleep, also it was not clean at all, when I checked into the hotel room the bathtub had a hairy razor in it! My husband asked for air freshener but no one ever got back to us, at the end we had to buy our own cleaners and air freshener from Safeway and clean it by ourself! It was very bizarre and worst experience we've ever had! It's worse than staying at some ghetto motel down street! We also found half sticky empty jar of Vaseline under the bed! Horrible! Scary! Bizarre! Do not stay there!
Comment from Hotel Management
22-Jul-2014 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. The smell, and cleanliness issues you described are not acceptable, and I sincerely apologize for your experience. In response to your feedback, I am sharing your review with our housekeeping team during our next team meeting. I appreciate you bringing this to our attention. We would genuinely love to have another chance to provide you with a better experience at our hotel the next time you're in town.
5 out of 5
Recommended
for Everyone
by Walt from Central California

Great place to stay

Posted 17-May-2014
Pros: Close to the airport and mall.
Cons: Add a continental breakfast!!!!
Location: Near the airport and mall, especially Seafood City, Jollibee, and Chow King!
Close to shopping areas. The room was very clean.
Comment from Hotel Management
22-May-2014 by Manager, Hotel Management
Thank you so much for posting a glowing review of our hotel. I’m so happy to hear that you enjoyed our convenient location and clean rooms with fully equipped kitchens at a great value. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We look forward to hosting you again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to airport

Posted 15-Feb-2014
Good time. No problems. Everything went smoothly. I would stay here again. Close to the highway.