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Rating 10 - Excellent. 1169 out of 2168 reviews" "
We really enjoyed our stay. The friendliness of the workers was wonderful and were very helpful giving recommendations for things to do. The only thing that was not ideal was the sidewalk being under construction but I don’t believe that has anything to do with the hotel.
Jennifer, thank you for the top rating of Crowne Plaza Seattle Downtown. We are thrilled to learn that your stay exceeded expectations and hope to welcome you back in the near future for another stellar experience. Safe travels!
Carlos Julian, thank you for taking the time to rate your stay at Crowne Plaza Seattle Downtown. We're thrilled that you seem satisfied with your experience and we look forward to welcoming you back soon.
Maria, thank you for your rating of Crowne Plaza Seattle Downtown. We're glad you had a positive experience with us. We hope the next time you're in Seattle, we have the opportunity to provide an even better experience. Safe travels, until then.
6/10 Okay
Araceli
Apr 15, 2024
Liked: Staff & service
Araceli
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 18, 2024
Araceli, it seems you had a moderate experience at our hotel. We're always endeavoring to improve, so if there's any specific feedback you'd like to share about your stay at Crowne Plaza Seattle Downtown, we would greatly appreciate it. Your insights can help us provide a better service in the future. Thank you.
Only thing I didn’t like is that they had a lot of construction going on in the building and around the building but in a city there isn’t much you can do about that. Great friendly and helpful staff
Heather
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Heather, it's great to hear that our team members left a positive impression. We understand the construction, both in and around the property, might have affected your stay. Please remember, this is temporary as we strive to enhance our guest experience. Thank you for choosing Crowne Plaza Seattle Downtown and we hope to host you again soon.
Spacious room, very clean, hot showers. Very safe. Staff extremely helpful. Good food in restaurant. Only complaint is the TV program they use, difficult to navigate through to see what shows are on.
Siri
Stayed 6 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Siri, thank you for your wonderful feedback about Crowne Plaza Seattle Downtown. We're delighted to hear about your experience with our clean, ample rooms, hot showers, and dedicated team members. Furthermore, we're pleased you enjoyed the quality of food at our restaurant. In regards to the TV program, we appreciate your input and have taken note of your feedback to improve the overall guest experience. We hope to see you again soon.
Panupong, we're thrilled to hear that your experience at Crowne Plaza Seattle Downtown was fantastic. We hope to see you soon on your next visit. Your satisfaction is our top priority.
8/10 Good
Ali
Travelled with family
Apr 15, 2024
Liked: Cleanliness, staff & service
This property is undergoing a large renovation. I’m sure when it’s done it will be much better. If I would have known that, I would have chosen a different option
Ali
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Ali, thank you for sharing your thoughts. We're in the process of enhancing our features to improve the overall experiences for our guests, like you. We understand your sentiment about choosing the hotel unknowingly amidst renovations. Going forward, we will endeavour to communicate any such developments more effectively. We appreciate your patience and look forward to providing you with a more seamless stay at the Crowne Plaza Seattle Downtown in the future.
Jacob, thank you so much for your positive feedback. We're thrilled to know that you found our team members at Crowne Plaza Seattle Downtown to be very friendly and our check-in process quick. It's also great to hear that our valet service added to the convenience of your stay. We are eagerly anticipating your next visit.
8/10 Good
Beth Ann, San Diego
Travelled with family
Apr 14, 2024
Liked: Staff & service
We ran out of hot water in the shower.
Beth Ann
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Beth Ann, thank you for your feedback. While we're disappointed to hear about the unforeseen issue with the hot water during your stay, we appreciate you bringing it to our attention. We strive to ensure all of our guests have a comfortable and convenient experience at Crowne Plaza Seattle Downtown. Please rest assured that we are looking into this matter. We hope your future visits will be nothing short of exceptional.
Thank you for the fantastic rating, Kevin!We strive to make all of our guests feel welcome and relaxed during their time at Crowne Plaza Seattle Downtown! We can't wait to see you again soon.
6/10 Okay
Edward
Business traveller
Apr 12, 2024
Liked: Cleanliness
The room air conditioner was too loud.
Edward
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 13, 2024
Edward, thank you for taking the time to share your feedback. It's unfortunate to hear that you encountered an issue with the noise level of the air conditioning unit in your room. Your comfort is our priority, and we're committed to resolving such matters swiftly. Should you choose to stay with us again, we recommend contacting our team members at any time, as they're on hand to assist promptly.
10/10 Excellent
Corey
Travelled with partner
Apr 12, 2024
Great spot great location
Corey
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 13, 2024
Corey, it's wonderful to learn you enjoyed your stay at Crowne Plaza Seattle Downtown. Thank you for recognizing our advantageous location. We eagerly anticipate your return!
Mohamed, thank you for sharing your positive experience at Crowne Plaza Seattle Downtown. We're pleased to hear that our team at the front desk left such a wonderful impression. Be sure to visit us again the next time you're in Seattle.
10/10 Excellent
Coin
Apr 10, 2024
Liked: Amenities
Good
Coin
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 11, 2024
Coin, thanks for leaving such a straightforward review. We're thrilled to know your experience at Crowne Plaza Seattle Downtown was positive. We'd be delighted to host you again on your next visit.
8/10 Good
Oliver, St. Albert
Travelled with group
Apr 10, 2024
Liked: Cleanliness, staff & service
They are renovating during our stay. Our room is 857 by the elevator and you can hear people so loud at 6am talking and singing and laughing. The wals were too thin!
Oliver
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 11, 2024
Oliver, thank you for your valuable review following your stay with us. While it's unfortunate the ongoing renovations and sounds from the surrounding rooms troubled your experience, we appreciate your patience in these unique circumstances. Measures are in place to minimize the disturbance and our team members are dedicated to making each guest's stay as comfortable as possible. We hope to have another opportunity to provide you with a fantastic stay at Crowne Plaza Seattle Downtown in the future.
Lisa, the Crowne Plaza Seattle Downtown team is thrilled to hear your stay was great! We strive to offer a compelling experience and your review indicates success. We hope to have the opportunity to serve you again on future visits to Seattle.
Marites, it's wonderful to read that you appreciated Crowne Plaza Seattle Downtown's convenient location near the train station and waterfront. We hope your stay was enjoyable and we look forward to welcoming you again in the future.
2/10 Terrible
Teresa M
Travelled with family
Apr 9, 2024
Disliked: Property conditions & facilities
Our room was not clean., the bathroom in particular. The front desk people customer service was lacking. We had to wait 2 hours to get our room. As we’re sitting there forever a man walked up and was immediately given a room so we went up to the front desk asking why that just happened and after confronting them regarding our room we were then given one. We will never stay there again.
Teresa M
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 10, 2024
Teresa, we regret to read about your recent experience at a hotel. We understand the importance of cleanliness and timely service and apologize that your expectations were not met in this instance. We strive for transparency and fairness with guests during the check-in process, and we regret the confusion that occurred. As we continually aim to improve, we will certainly address your feedback with our team. We hope we have the opportunity to change your perspective in the future.
Randolph, it's delightful to hear you had a favorable stay at the Crowne Plaza Seattle Downtown. We appreciate your succinct yet positive comment and hope to serve you again in the future!
Great value, clean, our room was spacious, they had everything we needed. Anything we asked for they were gracious to attend to, and a great view.
The area is less than stellar, there are no convenience stores, pharmacies, etc anywhere near this place which is the one downside.
Michael
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Michael, thank you for your outstanding review about your stay at Crowne Plaza Seattle Downtown. Thrilled to know you appreciated our cleanliness, spacious rooms, and accommodating team. Your kind words mean a lot to us.In regards to the surrounding area, we acknowledge, it might not be as convenient for some guests. Going forward, our concierge team is at your disposal to assist you in finding local resources the next time you stay with us. Thank you once again for your feedback, we're looking forward to your next visit.
Location is good if you’re here to relax. But things like restaurant and sightseeing are far.
CRIZELLE
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Crizelle, we're pleased you appreciated the tranquil environment of Crowne Plaza Seattle Downtown. We understand the value of convenient access to amenities and tourist attractions and strive to ensure that our location meets varying preferences across guests. We appreciate your feedback and are excited to welcome you back for another enjoyable stay.
6/10 Okay
Andrea
Travelled with partner
Apr 8, 2024
Liked: Cleanliness, staff & service
Staff friendly. With all the construction inside and outside there was a lot going on and a bit confusing. Parking was expensive rates could be lowered some for guess staying at the property
Andrea
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Andrea, we appreciate you acknowledging the friendliness of our team members. We understand that the ongoing developments might have caused a bit of an inconvenience. As for the parking, we strive to maintain competitive rates. Your feedback has been taken into account. We hope the next time you stay with us, it will be a more seamless experience.
6/10 Okay
Elmira Safarzadegan
Travelled with family
Apr 8, 2024
Liked: Amenities
It was under construction, hotel charged $63 per night for parking.
Elmira Safarzadegan
Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 9, 2024
Elmira, thank you for your feedback. We understand that ongoing improvements may have impacted your stay and we apologize for any inconvenience. Regarding the parking rates, these are in line with the usual costs for the area, but we appreciate your perspective. We hope you'll consider giving us another chance in the future once our improvements are complete.
8/10 Good
Xin
Apr 8, 2024
Xin
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Xin, thank you for rating your stay at Crowne Plaza Seattle Downtown. We're glad your experience was positive and we hope we can serve you again in the near future.
Lobby going through renovations but didn’t hinder our experience there. Not able to hear the renovation sound in the room at all. Walking distance to pike place and options for dining nearby. Staff were friendly. Check in and check out was easy. Hotel rooms are a little outdate. Overall, pleasant weekend getaway stay.
Victoria
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Victoria, thank you for your feedback on your stay at Crowne Plaza Seattle Downtown. It's heartening to hear that the current renovations did not affect your experience and that our team members were able to contribute to your enjoyable weekend. We're also delighted that our location provided ample opportunities for exploring the city. As for the room decor, we are continuously striving to update and enhance every aspect of our facilities. We look forward to the opportunity of welcoming you back for another pleasant stay soon.
It was a good stay overall, location is very convenient, people are nice and open to help, I was able to do an early check in, the staff was very helpful.
Unfortunately there is no parking, they offer valet parking for a fee.
There were some work on lobby area when we arrived and it was a bit confusing, but other than that all was fine.
Cecilia
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 7, 2024
Cecilia, we are delighted to hear about your pleasant stay at Crowne Plaza Seattle Downtown. We're glad you found our location favorable, our team members friendly, and the early check-in useful. We acknowledge the challenges you experienced due to the lobby modifications and the parking situation. We should note that the valet service offered is an attempt to streamline the process for our esteemed guests. We value your feedback and look forward to your next visit.
10/10 Excellent
Margarita
Apr 6, 2024
Liked: Property conditions & facilities
Very welcoming even through they are going through reservations there were no issue everything went smooth
Margarita
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 7, 2024
Margarita, thank you for sharing your positive experience at Crowne Plaza Seattle Downtown. We're pleased to hear that your reservation journey went smoothly even as we continue to optimize our systems. We appreciate your patience and commendation and look forward to welcoming you back in the future.
Hong Il, it's great to hear that you had a high-quality experience at the Crowne Plaza Seattle Downtown. We are thrilled to have been part of your travels, and we hope to have the pleasure of welcoming you back in the near future. Safe travels!
Renos in the hotel lobby, but otherwise the property is great. Central to most thing in DT Seattle. Would stay again.
Ian
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 8, 2024
Ian, it's delightful to hear you enjoyed your stay at Crowne Plaza Seattle Downtown and appreciated our advantageous location. Our team members are thrilled to know you'd choose to stay with us again. We always look to provide top-notch service and, despite the ongoing improvements, we're happy it didn't dampen your overall experience. Looking forward to welcoming you back on your next visit.
Real happy about my stay I will come back for sure highly recommend
Miguel
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 7, 2024
Miguel, thank you for your glowing words. It's heartening to know that your stay at Crowne Plaza Seattle Downtown met your expectations. We are thrilled that you would recommend us. We eagerly await your return visit and ensuring your future stays remain just as satisfactory.
8/10 Good
John
Apr 4, 2024
The hotel is under construction, it’s tough to give a fair review. The staff was amazing!!!
John
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 5, 2024
John, thank you for sharing your experience at Crowne Plaza Seattle Downtown. We are delighted to know that our team members made a lasting impression. As for our ongoing renovations, they are part of our commitment to providing superior guest experiences. We hope to welcome you back once improvements are completed to enjoy our updated amenities.
Walkable to many restaurants and pikes place. There was construction going on at the hotel but it did not impact our stay at all. Very friendly staff and clean rooms. Would stay again.
Stephanie
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
Stephanie, it's wonderful to hear that your stay at Crowne Plaza Seattle Downtown met your expectations, with our ideal location and cleanliness standing out. We're delighted that our ongoing enhancements didn't affect your stay and our friendly team members were a highlight. We'd be more than happy to provide the same satisfying experience on your return visit.
Nice hotel. Construction is always inconveniente ( remodeling the lobby, which we didn’t know until we got there)
Jeff
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 5, 2024
Jeff, it's great to hear that you liked the Crowne Plaza Seattle Downtown. We understand that the ongoing improvements can sometimes be a surprise and may cause some disruption. We appreciate your patience during this time and hope to offer you a fresh new lobby experience for your next visit.
8/10 Good
cindi
Apr 3, 2024
Liked: Cleanliness, staff & service
cindi
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 19, 2024
Cindi, it's wonderful to see you rated your experience at Crowne Plaza Seattle Downtown highly. We appreciate your feedback and hope to welcome you back in the future.
8/10 Good
Shira
Travelled with family
Apr 3, 2024
Liked: Cleanliness, staff & service
The staff were knowledgeable and nice. The hotel was clean and the room was fairly quite.
That said the location wasn't the best. I thought being right by the 5 freeway exit and entrance would be convenient but during rush hour it was IMPOSSIBLE to drive anywhere near the hotel. One night we exited the 5 S freeway and it took us over 45mins to drive the four blocks to the hotel.
Shira
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 5, 2024
Shira, it's great to read that you found our team members informed and friendly, and that you appreciated the cleanliness of Crowne Plaza Seattle Downtown. We understand that our location might not have been perfect, especially during peak traffic times. We truly value your feedback and will take it into consideration as we continually strive to improve our guests' experience. We hope to welcome you back whenever your travels bring you to Seattle!
4/10 Poor
Sachin
Travelled with family, Travelled with family and small children
Lobby under renovation, room was not cleaned for 3 days after repeated reminders and messages. Also, breakfast buffet was so limited with not much hot options. Really need to upgrade customer service and facility.
Sachin
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Sachin, we value your feedback and we're sorry to hear about the lack of cleanliness in your room, as well as the limited options at the breakfast buffet. We are in the process of improving our premises, which includes renovations. We also understand the importance of effective and punctual room service which, it seems, did not meet your expectations this time. We strive for excellence in guest relations, and sincerely regret any inconvenience caused. Rest assured, your comments will be utilised as valuable input for improvements. Thank you for bringing this to our attention.
8/10 Good
Rosario
Travelled with partner
Apr 3, 2024
Liked: Cleanliness
Disliked: Staff & service
Room and facilities are in good condition. Rooms have a small fridge but no microwave. Bed mattress was the most uncomfortable thing, much need an upgrade on that. The staff was okay, they could need personal who is willing to give you all the information in regards of the hotel when it comes to the deposits, time of checkout etc.
Rosario
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Rosario, thank you for sharing your thoughts. At Crowne Plaza Seattle Downtown, we're glad you appreciated our well-maintained rooms and facilities. Your note about the bed comfort and the need for more comprehensive information from our team members is heard. It's important for us to continuously improve our offerings to make guest stays as comfortable as possible. We appreciate your feedback and look forward to providing a more perfect experience on your next visit.
Facility is new, clean. It is close to everywhere, within one mile, walkable distance from Chinatown, Space Needles, waterfront etc.. Highly recommended
Christine
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Christine, we're thrilled to hear your stay at Crowne Plaza Seattle Downtown was convenient and enjoyable. Our team is proud of our prime location and immaculate premises. Your recommendation means a lot to us. Looking forward to having you with us again in the future.
Sam, it appears there's no specific feedback attached to your review score. We're always keen to improve our service and your input is invaluable to us. If there were aspects of your stay at Crowne Plaza Seattle Downtown that did not meet your expectations, do not hesitate to share them with us. We appreciate your time and trust in our services.
Lyzina, it's great to hear you had an excellent stay with us at Crowne Plaza Seattle Downtown. We value your feedback and look forward to hosting you again on your next visit to the area. Safe travels until then!
It's our preferred hotel in Seattle because of proximity to everything, the staff, the clean and quiet rooms. Great price and all around just fantastic
Laurie E
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Laurie E, we're thrilled to know that Crowne Plaza Seattle Downtown is your preferred hotel because of its prime location, our dedicated team members, and the cleanliness and tranquility of our rooms. It's superb to hear that you find our pricing fantastic as well. We're looking forward to your continued visits.
Besides the construction it was very clean, convenient to food and the pier. Everything was within walking distance
janine
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Janine, thank you for sharing your positive experience at Crowne Plaza Seattle Downtown. We are delighted to know that our cleanliness and convenient location near dining and the pier added value to your stay. We appreciate your understanding about the construction, and keeping our premises top-notch for our valued guests. Looking forward to welcoming you back for more memorable experiences.
8/10 Good
Damon
Travelled with family
Mar 30, 2024
Liked: Cleanliness, staff & service, amenities
Most of the negative review is due to the construction. It was inconvenient but we were warned.
Damon
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Damon, it's great to hear from you. At Crowne Plaza Seattle Downtown, we value your understanding during the period of improvements. We aim to elevate our guests' experiences and rest assured, once completed, our enhancements will provide a better atmosphere. Thank you for bearing with us, and we hope you'll visit us again to experience these updates.
4/10 Poor
Annie
Travelled with partner
Mar 29, 2024
Disliked: Property conditions & facilities
Construction in Lobby. Very old dingy rooms. Not as pictured on website. Staff, however was very professional.
Annie
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Annie, we regret to hear about the inconveniences that arose during your visit due to the ongoing improvements and the discrepancy between the room visuals online versus reality. Our team members' professionalism is a source of pride for us and we're glad to hear you appreciated their service. Please know that we're continuously working on our facilities and ensuring our online representation is accurate. Thank you for your understanding and feedback.
Sarah, thank you for your terrific rating of Crowne Plaza Seattle Downtown. We're thrilled you had an exceptional experience! We can't wait to welcome you back on your next visit to Seattle. Safe travels!
Horrible. We walked into the lobby and immediately looked for a different hotel for the night. Dirty. A random street person walked into the lobby and said he needed a bathroom and got in the elevator. Gross. Unsafe. Avoid.
Marguerite
Response from Customer Service on Mar 31, 2024
Marguerite, we truly regret to hear about your initial impression. It's crucial for us to maintain a welcoming and clean environment for all of our guests. We also take the safety and security of our guests very seriously. We will definitely use your comments as important feedback to improve. We hope for the chance to provide you a more enjoyable experience in the future.