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Reviews of Knights Inn Pittston

1.5 out of 5
Knights Inn Pittston
310 Route 315 Hwy, Pittston, PA

Reviews

7.6

Good

Rating 10 - Excellent. 101 out of 337 reviews" "
Rating 8 - Good. 119 out of 337 reviews" "
Rating 6 - Okay. 63 out of 337 reviews" "
Rating 4 - Poor. 23 out of 337 reviews" "
Rating 2 - Terrible. 31 out of 337 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Queen, Scranton

Liked: Cleanliness
Stayed 5 nights in Dec 2023
Response from front desk clerk on Mar 17, 2024
thank you

4/10 Poor

Valori

Travelled with family
Disliked: Amenities
Liked all one level property and being able to park right in front of our door. right off highway, can hear big trucks. ceiling fan in bathroom terribly loud. no travel products provided other than soap. towels were the cheapest and thinnest I've even seen. if you're looking for a cheap bed and a shower only, it's good enough.
Stayed 1 night in Mar 2024
Response from front desk clerk on Mar 14, 2024
sorry

10/10 Excellent

Candice

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and they alwre very helpful
Stayed 3 nights in Feb 2024
Response from front desk clerk on Mar 4, 2024
thank you

10/10 Excellent

Brock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from front desk clerk on Feb 25, 2024
THANK YOU

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome people her sorry i mean the workers they try to make my experience Awesome. This place is where I'll aways stay
Stayed 1 night in Feb 2024
Response from front desk clerk on Feb 23, 2024
thank you

8/10 Good

Steve

Good room. Needs some upgrades with the property and better pillows!
Stayed 4 nights in Feb 2024
Response from front desk clerk on Feb 21, 2024
thank tou

6/10 Okay

Amy, Milan

Travelled with partner
Disliked: Amenities, property conditions & facilities
If it is just a quick basic over night it is fine. It needs a lot of repairs. They only have soap...No Shampoo/Conditioner No Hair dryer, No Extra Pillows No Extra Blankets. (We asked and they said they do not have) Door stuck on carpet hard to pull open. Close to where we were going for cheap and that is what we got.
Stayed 1 night in Feb 2024
Response from front desk clerk on Feb 21, 2024
thank you

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about the place easy access to the highways very nice staff very clean
Stayed 1 night in Feb 2024
Response from front desk clerk on Feb 15, 2024
thank you

2/10 Terrible

Julio

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
update the pictures to reflect what is really being shown For $139 I could’ve stayed somewhere cleaner. Cigarette burns throughout the whole cover sheet bed.
Stayed 1 night in Feb 2024
Response from front desk clerk on Feb 15, 2024
sorry

6/10 Okay

Sheena

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from front desk clerk on Feb 3, 2024
ok

10/10 Excellent

mike, mansfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from front desk clerk on Jan 6, 2024
Thank You

10/10 Excellent

Ana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s clean and comfortable
Stayed 2 nights in Dec 2023
Response from front desk clerk on Dec 31, 2023
thank you

2/10 Terrible

Maksim

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from front desk clerk on Feb 7, 2024
sorry

6/10 Okay

Kathleen

Liked: Staff & service
Response from front desk clerk on Feb 6, 2024
thank you

6/10 Okay

Pablo

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from front desk clerk on Dec 31, 2023
thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from front desk clerk on Dec 31, 2023
thank you

6/10 Okay

Kathleen

Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
This hotel is advertised as pet friendly with a $20 pet fee. Nowhere was it stated on the website that animals not welcomed in jacuzzi rooms. Myself and my boyfriend arrived with our dog Baby and was at that time told dogs not allowed in jacuzzi rooms. IT SHOULD BE WRITTEN SOMEWHERE IN ON THE SITE. We had to at last minute find a overnight caretaker for our dog at a additional expense. This cost us a extra expense, time, travel. Not happt.
Stayed 1 night in Dec 2023
Response from front desk clerk on Dec 30, 2023
we are a pet friendly hotel. unfortunately, certain rooms are not pet friendly. when writing this review you really need to tell the truth. you snuck your dog in the room and we had to lose money on the jacuzzi room to have it professional cleaned to accomodate guests who have allergies to pets..

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was close to shopping, restaurants, gas stations, and the interstate. The staff was very friendly. The rooms were clean and in good shape. The outside of the building had cracks and signs of wear and is in need of some renovation. I would stay again.
Stayed 1 night in Nov 2023
Response from front desk clerk on Nov 19, 2023
thank you

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value. Good visit. Some Coffee. No Breakfast available. VERY difficult to find, even with GPS, due to the Motel SIGN obscured by vegetation! Took thee tries, 7miles, and 25 minutes to find😬
Stayed 1 night in Oct 2023
Response from front desk clerk on Nov 19, 2023
sorry

8/10 Good

Ronald

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Nice staff but needs major updating.
Stayed 1 night in Nov 2023
Response from front desk clerk on Nov 13, 2023
thank you

8/10 Good

Dena

Stayed 1 night in Nov 2023
Response from front desk manager on Nov 8, 2023
thank you

10/10 Excellent

brian

Liked: Cleanliness, property conditions & facilities, room comfort
Check in was quick, gentlemen was friendly. Room was clean. I will definitely stay here next time in the area.
Stayed 1 night in Nov 2023
Response from front desk clerk on Nov 5, 2023
thank you

2/10 Terrible

Bernard

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from front desk clerk on Nov 5, 2023
thank you

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Room comfort
Just eh
The staff was friendly. The beds were hard and the pillows were too small. There was also a weird smell in the room. It was the cheapest place to stay in the area so we weren’t expecting too much anyways.
Stayed 1 night in Oct 2023
Response from front desk clerk on Oct 29, 2023
thank you

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The property, building and housekeeping was perfect in this price range. The highway location had poor walkability. Restaurant choices were acceptable if you want fast food. Expedia lost my reservation so I could not correct my reservation from smoking to non-smoking. I suggest you skip the middle man and reserve directly with the motel.
Stayed 1 night in Oct 2023
Response from front desk clerk on Oct 29, 2023
thank you

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Our one night stay was great. When I checked in the couple was very nice. Our room was clean and no funny smells. Plenty of warm water in the shower. TV was a little small and would have been nicer if mounted on the wall as it was hard to watch from bed with it sitting on the dresser. The bed was pretty hard but they usually are. All in all it was a good stay and we slept well. Would stay there again if passing through that area.
Stayed 1 night in Oct 2023
Response from front desk clerk on Oct 15, 2023
thank you

10/10 Excellent

Mel

Travelled with partner
Liked: Cleanliness, staff & service
The place is dated but well taken care of for how old it is. Staff was pleasant and helpful, and the location was convenient--right off the highway and close to some food options and gas stations. Affordable, quiet, and good for getting some sleep and a shower on a long road trip.
Stayed 1 night in Oct 2023
Response from front desk clerk on Oct 15, 2023
thank you

10/10 Excellent

Cynia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay pricing not too bad. Rooms can be better cleaned but besides that no complaints
Stayed 1 night in Oct 2023
Response from front desk clerk on Oct 29, 2023
thank you

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Price was good, room was clean, bed was comfortable
Stayed 1 night in Sep 2023
Response from front desk clerk on Sep 26, 2023
thank you

10/10 Excellent

Gary

Stayed 1 night in Sep 2023
Response from front desk clerk on Oct 11, 2023
thank you

6/10 Okay

Megan

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from front desk clerk on Sep 21, 2023
thank you

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE SERVICE AND WORSE EOI.
I reserved the King size smoking room at 3am as I was on the road. I did not arrive until 8am due to traffic. I wanted a shower and a couple of hours sleep before getting back on the road. They did not have my room I paid for. NO KING SIZE OR SMOKING. She refused to return my money. The first room they gave me the key did not work and the handle was real loose. She gave me a key to a different room. It also did not work. The key worked for the 3rd non smoking room and when I opened the door it smelled bad, worse than if it was a smoking room. The cover had 8-10 cigarette burns and I saw what looked like bed bugs at the top of the mattress. I took my shower and left. Then they would only give me a receipt for the amount they received and not the amount I paid through their website.
Stayed 1 night in Sep 2023
Response from front desk clerk on Sep 17, 2023
sorry

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
As expected lower priced room
Room was as expected, as was bed. For the price, only thing bordering a complaint was softness of the bed. Then again, it was typical and as expected.
Stayed 1 night in Sep 2023
Response from front desk clerk on Sep 12, 2023
thank you

10/10 Excellent

Roland

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from front desk clerk on Sep 10, 2023
thank you

2/10 Terrible

GILLES

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioning unit was disgusting as were the covers on the bed, the foot towel was dirty and the pillows had no liner were so uncomfortable and were also disgusting. New pillows cost $5, if you want to run a business then run it properly otherwise sell it to someone who will. It’s ridiculous how hotel companies don’t care to be clean after all we just went through with COVID-19.
Response from front desk clerk on Sep 7, 2023
sorry

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything i needed. I felt safe (woman staying by myself) and id stay here again.
Stayed 1 night in Sep 2023
Response from front desk clerk on Sep 6, 2023
thank you

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very noisy guests at all hours. Facility is old but well maintained. Offers very basic accomodatoon in a location that is very difficult to reach.
Stayed 1 night in Sep 2023
Response from front desk clerk on Sep 4, 2023
sorry and thank you

6/10 Okay

Leo

Stayed 1 night in Aug 2023
Response from front desk clerk on Sep 21, 2023
thank you

10/10 Excellent

Jarrett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable and clean and the staff were very friendly.
Stayed 1 night in Aug 2023
Response from front desk clerk on Aug 27, 2023
thank you

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from front desk manager on Aug 9, 2023
thank you

6/10 Okay

robert

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelled of smoke and there was mold in the shower.
Stayed 1 night in Jul 2023
Response from front desk manager on Jul 31, 2023
sorry

8/10 Good

Sharon

Stayed 1 night in Jul 2023
Response from front desk manager on Aug 15, 2023
thank you

2/10 Terrible

Luis

Travelled with family
Disliked: Cleanliness, property conditions & facilities
False advertisement. No breakfast was included though it was offered… the "non-smoking" room smelled like cigarettes, the sheets didn’t feel all that clean and overall the room smelled hella moldy.
Stayed 1 night in Jul 2023
Response from front desk manager on Jul 19, 2023
sorry

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a decent stay. Only complaint is that they originally gave me a room that was occupied by someone else. So when i walked in the room had stuff in it and looked dirty. They were apologetic and set us up in a new room.
Stayed 1 night in Jun 2023
Response from front desk manager on Jun 29, 2023
sorry

6/10 Okay

Steven

Short stopover on a long motorcycle ride. Clean bed. Easy access to fast food options and gas.
Stayed 1 night in Jun 2023
Response from front desk manager on Jun 28, 2023
thank you

2/10 Terrible

Shezad

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty rooms, no toliteries,no drinking water, rude staff, not secure
Stayed 1 night in Jun 2023
Response from front desk manager on Jun 28, 2023
sorry

6/10 Okay

Joel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
You get what you pay for!
For a budget hotel, the place was clean and quiet. Getting off 81 northbound it was difficult to get to,as tough had to go past and turn around at the shopping plaza to get to the other side of the road. The beds were uncomfortable as he'll. Like a board! Just because of that, I probably wouldn't stay again.
Stayed 1 night in Jun 2023
Response from front desk manager on Jun 25, 2023
sorry

2/10 Terrible

Jeff

Disliked: Cleanliness, property conditions & facilities, room comfort
The consummate fleabag hotel
This was easily lowest quality motel I have ever stayed in and I travel constantly. The condition of literally every part was awful, from sheets with holes in them to bedspreads that should’ve been thrown away five years ago, too filthy floors and walls
Stayed 1 night in May 2023
Response from front desk manager on May 30, 2023
sorry

10/10 Excellent

Purvam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a quiet and convenient place with really economical price. Rooms were spacious and toiletries were sufficient.
Stayed 1 night in May 2023
Response from front desk manager on May 31, 2023
thankl you

2/10 Terrible

Pedro

Stayed 1 night in May 2023
Response from front desk manager on Jun 18, 2023
thank you