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Reviews of Hampton Inn & Suites Schertz

2.5 out of 5
Hampton Inn & Suites Schertz
17702 Ih 35 N, Schertz, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 343 out of 569 reviews" "
Rating 8 - Good. 140 out of 569 reviews" "
Rating 6 - Okay. 30 out of 569 reviews" "
Rating 4 - Poor. 28 out of 569 reviews" "
Rating 2 - Terrible. 28 out of 569 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hampton Inn & Suites Schertz on Apr 3, 2024
Dear Don, thank you for your review, we're delighted to hear that you enjoyed your stay with us. Our team works hard to ensure every guest has a wonderful experience. We look forward to welcoming you back in the future.

6/10 Okay

CATHERINE

Liked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Theresa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service!
Stayed 1 night in Mar 2024
Response from Hampton Inn & Suites Schertz on Mar 16, 2024
Thank you, we strive to provide excellent customer service at all times. we hope to welcome you back soon for another great experience.

10/10 Excellent

jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
the loved the staff they were very professional and very friendly. i enjoyed staying there
Stayed 3 nights in Mar 2024
Response from Hampton Inn & Suites Schertz on Mar 16, 2024
Dear Theresa, it's truly heartening to know that you had such a positive experience during your stay. We strive to provide exceptional service, and it's gratifying to hear that we succeeded in making your stay memorable. Thank you for sharing your feedback with us.

10/10 Excellent

Mary

Travelled with partner
It was centrally located for what we came to do.
Stayed 1 night in Mar 2024

10/10 Excellent

Zakir

Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly staff. Clean property and a great rate
Stayed 1 night in Feb 2024

8/10 Good

Lizeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was great but the hotel had a smell to it.
Stayed 1 night in Jan 2024

10/10 Excellent

ANGELA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Valeria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay
Friendly and very welcoming stay!
Stayed 2 nights in Dec 2023

10/10 Excellent

Carol

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location to stay surrounded by restaurants and it is right off Interstate 35 N
Stayed 3 nights in Dec 2023

8/10 Good

Amanda

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay!
Stayed 6 nights in Nov 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Nov 2023

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good service at front desk. Great breakfast.
Stayed 2 nights in Nov 2023

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
We stayed 5 days and had a very good experience. Front desk was always friendly as was all of the staff. Rooms were cleaned every day even though we were told every other day. Breakfast was so so,but we were mostly eating out with family. Overall we were very happy with our stay
Stayed 5 nights in Nov 2023
Response from Hampton Inn Hotel Manager on Nov 11, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Dalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and accommodating. The room was clean and comfortable.
Stayed 1 night in Nov 2023
Response from Hampton Inn Hotel Manager on Nov 5, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hampton Inn Hotel Manager on Nov 5, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Evgeny

Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hampton Inn Hotel Manager on Nov 1, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Estrella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hampton Inn Hotel Manager on Oct 30, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Mark

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Pool was full of leaves, surrounding wall was is cracked entry door was rusty and hinges were sprung.
Stayed 3 nights in Oct 2023
Response from Hampton Inn Hotel Manager on Oct 23, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Aurea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, room was clean. Property was a little older, low water pressure when we went to shower. My husband was disappointed there was no bacon for breakfast.
Stayed 1 night in Oct 2023
Response from Hampton Inn Hotel Manager on Oct 23, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Hampton Inn Hotel Manager on Oct 21, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hampton Inn Hotel Manager on Oct 18, 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Felicia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Check in was at 3 and they didn’t have my room ready until 4 pm
Stayed 1 night in Oct 2023
Response from Hampton Inn Hotel Manager on Oct 15, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Hampton Inn Hotel Manager on Oct 15, 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Noble

Stayed 1 night in Oct 2023
Response from Hampton Inn Hotel Manager on Oct 27, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hampton Inn Hotel Manager on Sep 19, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jessica l

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and staff was very friendly
Stayed 2 nights in Sep 2023
Response from Hampton Inn Hotel Manager on Sep 18, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hampton Inn Hotel Manager on Sep 18, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Dusty

Stayed 2 nights in Sep 2023
Response from Hampton Inn Hotel Manager on Sep 13, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Aaron Altamira- Assistant General Manager on Sep 7, 2023
First and foremost, thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of Schertz.

10/10 Excellent

Jeff, Colorado Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hampton Inn Hotel Manager on Sep 12, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Marisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here!
Stayed 2 nights in Aug 2023
Response from Aaron Altamira- Assistant General Manager on Aug 21, 2023
Thank you for taking time out of your schedule to provide positive feedback on your recent stay with us. We greatly appreciate your feedback and hope to provide another 5/5 stay experience on your next visit to Schertz!

8/10 Good

Michael

Stayed 2 nights in Aug 2023
Response from Aaron Altamira- Assistant General Manager on Sep 4, 2023
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of Schertz.

10/10 Excellent

Esmeralda, McAllen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean rooms, friendly staff, great location!
Stayed 5 nights in Aug 2023
Response from Aaron Altamira- Assistant General Manager on Aug 16, 2023
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of Schertz.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confy
Staff was very friendly and helpful. Beds were comfy and rooms were very spacious
Stayed 1 night in Aug 2023
Response from Aaron Altamira- Assistant General Manager on Aug 14, 2023
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of Schertz.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A day relaxing.
The hotel was very clean and comfortable. Breakfast was good and I we had more time to enjoy the pool. Thanks...
Stayed 1 night in Aug 2023
Response from Aaron Altamira- Assistant General Manager on Aug 14, 2023
First and foremost, thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of Schertz.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Aaron Altamira- Assistant General Manager on Aug 10, 2023
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of Schertz.

6/10 Okay

SCOTT

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Ok stay
The room I stayed in was big so that was nice. But the bed was old. Every time I would move in it it would make noise. The mattress seemed like it was old. The shower was a roll in shower but the curtain didn’t go to the floor so water would cover the bathroom floor. I stayed down the street at a different hotel about 2 years ago and it was a much better hotel and was have the price this one was. The staff was friendly for the most part. I had one late night front desk guy that was rude. But everyone els was good. Going through hotels.com was the worst part of this trip. I will not use them again.
Stayed 11 nights in Jul 2023
Response from Aaron Altamira- Assistant General Manager on Aug 6, 2023
First and foremost I would like to take this time to apologize for the inconvenience you incurred during your stay at our hotel. We greatly value you as our guest and appreciate your feedback, it is our loyal guests who help us with the continuous improvement of our product and service that you expect from our brand. Please rest assured that your concerns are being addressed with the pertaining department heads to ensure that it doesn't occur again. I am sorry that we didn't earn a perfect 10 from you and would like to have the opportunity to make it right on your next trip to our wonderful city of Schertz.

6/10 Okay

Bridgette

Travelled with family
Okay hotel
All in all our stay was okay. No complaints you can tell the hotel needs some updating but it was clean. We normally book here when we come to San Antonio. Although my husband prefers more update hotels so we more thqn likely will not rebook here again. For some reason we could not really watch tv at night basically no channels available to watch. The breakfast was mediocre the bacon was more like bacon bits and not real slices of bacon. The served its purpose for a 2 night stay. If booking longer stay definitely recommend looking around for other places.
Stayed 2 nights in Jul 2023
Response from Aaron Altamira- Assistant General Manager on Aug 1, 2023
First and foremost, I would like to take this time to apologize for the lack of expectations during your stay at our hotel. We greatly value you as our guest and appreciate your feedback, it is our loyal guests who help us with the continuous improvement of our product and service that you expect from our brand. Please rest assured that your concerns are being addressed with the pertaining department heads to ensure we work on improving our standard, and delivery of service.

10/10 Excellent

Erika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is nice and clean.. quiet
Stayed 2 nights in Jul 2023
Response from Aaron Altamira- Assistant General Manager on Jul 31, 2023
Thank you for taking time out of your schedule to provide positive feedback on your recent stay with us. We are thrilled to have provided a nice and clean experience. We hope to provide the same 5/5 stay experience on your next visit to Schertz!

10/10 Excellent

adam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Aaron Altamira- Assistant General Manager on Jul 31, 2023
Thank you for taking time out of your schedule to provide rating on your recent stay with us. We appreciate your feedback, and hope to provide another 10/10 stay experience on your next visit to Schertz!

10/10 Excellent

Stephanie

Stayed 1 night in Jul 2023
Response from Aaron Altamira- Assistant General Manager on Jul 31, 2023
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of Schertz.

2/10 Terrible

Roxanne

Travelled with family
Disliked: Staff & service, room comfort
Stayed 4 nights in Jul 2023
Response from Aaron Altamira- Assistant General Manager on Jul 31, 2023
Thank you for taking time out of your busy schedule to provide feedback on your recent stay with us. We appreciate your rating, as it is our guests who help us with the continuous improvement of our product and service that you expect from our brand. I am sorry that we didn't earn a perfect 10 from you and would like to have the opportunity to make it right on your next trip to our wonderful city of Schertz.

10/10 Excellent

Jose

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay! The room was clean and spacious. All of the staff was friendly.. From reception, to maintenance, to the breakfast staff! The location was perfect for us to get to and from all the big attractions without having to pay an arm and a leg. Breakfast was pretty good too!
Stayed 1 night in Jul 2023
Response from Aaron Altamira- Assistant General Manager on Jul 26, 2023
First and foremost, thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We are thrilled to have provided excellent service and experience!We hope we get to be of service to you during your next visit to our wonderful city of Schertz.

10/10 Excellent

Shelley

Travelled with family and small children
Liked: Cleanliness
Fantastic room!
Stayed 4 nights in Jul 2023
Response from Aaron Altamira- Assistant General Manager on Jul 27, 2023
Thank you for taking time out of your schedule to provide feedback on your recent stay with us. We are thrilled to have provided a 5/5 stay experience and hope to provide the same great service on your next visit to Schertz!

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Aaron Altamira- Assistant General Manager on Jul 24, 2023
First and foremost, we greatly value you as our guest and greatly appreciate you taking time out of your busy schedule to review our hotel.We hope we get to be of service to you during your next visit to our wonderful city of Schertz.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Jul 2023
Response from Aaron Altamira- Assistant General Manager on Jul 23, 2023
First and foremost thank you for taking the time out of your schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope to deliver another 5/5 stay experience during your next visit to our wonderful city of Schertz.