Superior Suite, 1 King Bed, Jetted Tub (Smoke-Free)
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Reviews of Red Roof Inn & Suites Savannah Gateway

2 out of 5
Red Roof Inn & Suites Savannah Gateway
405 Al Henderson Boulevard, Savannah, GA

Reviews

7.2

Good

Rating 10 - Excellent. 258 out of 1000 reviews" "
Rating 8 - Good. 327 out of 1000 reviews" "
Rating 6 - Okay. 233 out of 1000 reviews" "
Rating 4 - Poor. 108 out of 1000 reviews" "
Rating 2 - Terrible. 74 out of 1000 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019

10/10 Excellent

Ella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

6/10 Okay

Gregory

Liked: Staff & service
Easy Peasy baby
The hotel was going through renovations. No concessions, breakfast or restaurant available. Otherwise, very accommodating.
Stayed 2 nights in Jul 2020

6/10 Okay

Heather, Rincon,ga

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I reserved this hotel for 2 factors they allow pets and had an outdoor pool. The overall cleanliness of the room was great, I was worried it would have alot of pet odors and it did not. The hotel is under renovation so the first floor is in disarray. My biggest gripe was the pool was open but it was a murky green. It was 100 degrees this week and was not able to swim. If you offer an amenity it should be useable. Due to this factor alone I would not return.
Stayed 4 nights in Jun 2020

4/10 Poor

Barbara, Wyckoff NJ

Travelled with partner
Disliked: Staff & service, amenities
Advertise that pets stay free and then charged me $100 extra for two pets for our one night stay.
Stayed 1 night in Jun 2020

6/10 Okay

Myuana

Liked: Staff & service
Stayed 1 night in Jun 2020

10/10 Excellent

Mary, Savannah Ga

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean and even though they was going through renovations it was still quite. Room was nice and updated
Stayed 2 nights in Jun 2020
Response from Michelle on Jun 26, 2020
Thank you for choosing to stay with us and we hope that you choose to stay with us again if you in the Savannah area!

8/10 Good

Sandra S

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Michelle on Jun 23, 2020
Thank you for choosing to stay with us and we hope that you choose to stay with us again if you in the Savannah area!

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2020
Response from Michelle on Jun 23, 2020
Thank you for choosing to stay with us and we hope that you choose to stay with us again if you in the Savannah area!

8/10 Good

Linda, Alma, Ga

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I had no complaint. Bed and pillow was good, I slept well.
Stayed 1 night in Jun 2020
Response from Michelle on Jun 21, 2020
Thank you for choosing to stay with us and we hope that you choose to stay with us again if you in the Savannah area!

10/10 Excellent

Faith, Norcross GA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was updated and very beautiful and no noise from the rest of the hotel being remolded.
Stayed 3 nights in Jun 2020
Response from Michelle on Jun 20, 2020
Thank you for choosing to stay with us and we hope that you choose to stay with us again if you in the Savannah area!

10/10 Excellent

Julia, Savannah Ga

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you. Staff excellence. I appeciate your accomodating me and helping me move to another room to avoid any.issues with pretentious grandiose people.
Stayed 2 nights in Jun 2020
Response from Michelle on Jun 19, 2020
Thank you for choosing to stay with us!!! We always appreciate great reviews about the quality of our staff!! We hope that when ever you are in the Savannah, Ga area, we will continue to be the hotel you choose for your stay.

8/10 Good

Jesse, Camp Hill, PA

Travelled with family, Travelled with pets
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Renovations were a disappointment, but understanding. The hotel staff seemed limited which had me waiting at the front desk for about 5-10 mins. Every time.
Stayed 1 night in Jun 2020
Response from Michelle on Jun 12, 2020
Thank you for choosing to stay with us and we hope that you choose to stay with us again if you in the Savannah area!

10/10 Excellent

Ms.Brown, florida

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean sheets no huge blanket that carries germs that is usually not replaced when house keeping cleanse
Stayed 1 night in May 2020
Response from Michelle on Jun 10, 2020
Thank you for choosing to stay with us and we hope that you choose to stay with us again if you in the Savannah area!

10/10 Excellent

Carlos, Savannah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hospitality. If there were any issues they handled it.
Stayed 1 night in Jun 2020
Response from Michelle on Jun 17, 2020
Thank you for choosing to stay with us!!! We always appreciate great reviews about the quality of our staff!! We hope that when ever you are in the Savannah, Ga area, we will continue to be the hotel you choose for your stay.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
The property was easy to find and right off the main road which was nice. The main negative was the room it’s feel very humid and almost wet feeling, like the shorts straight out of my bag felt wet when I put the on just very being in the room.
Stayed 1 night in Jun 2020
Response from Michelle on Jun 9, 2020
We are sorry that your stay did not meet your expectations. We will do better to ensure that all guests have a good stay while here with us. We hope that you will choose to stay with us again if you are in the Savannah area and give us another chance.

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay here
For our anniversary, my husband and I booked a king suite with a jetted tub. Front desk staff was friendly, room had plenty of space and was clean, mostly quiet.. only complaint would be that the bed was pretty hard but I actually slept well anyway. Would definitely stay there again.
Stayed 1 night in Jun 2020
Response from Michelle on Jun 9, 2020
Thank you for choosing to stay with us and we look forward to seeing you again when you are in the Savannah area!

6/10 Okay

juliet

Stayed 2 nights in Jun 2020
Response from Michelle on Jun 19, 2020
Thank you for choosing to stay with us. Your review is most welcomed. Please give us more details about your stay, so that we can improve our inn and suite to best service to our guests. Thanks again!!!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great. Room was clean and very nice. Excellent stay.
Stayed 1 night in Jun 2020
Response from Michelle on Jun 9, 2020
Thank you for choosing to stay with us and we hope that you choose to stay with us again if you in the Savannah area!

2/10 Terrible

Betty, Jacksonville Florida

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They ruined my vacation. I told the girl up front I wanted to pay cash.She said id have to pit down a deposit We agreed on $100.00. And I payed the rest cash.I checked my bank account and they.put 3 holds on my account that added up to almost $350.00.So needless to.say I did not have enough money to do anything but sleep and eat.I have.never had an experience like this.They released tje final hold on my account the day I left to go home.
Stayed 3 nights in Jun 2020
Response from Michelle on Jun 7, 2020
I am so sorry your experience with us was not up to par, I am going to find out from my staff what happened so this will not happen again. I will then personally reach out to you and again I apologize for any inconvenience this may have caused you.

6/10 Okay

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
room itself was fine but not aware when we booked that the motel was being renovated , and was waken at 5am with some guest playing rap music
Stayed 1 night in May 2020
Response from Michelle on Jun 4, 2020
Thank you for choosing to stay with us. We are sorry for the inconvenience caused by other guest's and hope you will stay with us again if you ever find yourself back in the Savannah area.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
I had reservations and arrived around 6pm. I noticed a sign stating and I could see and smell, while in the lobby that there was some sort of renovation going on. The room assigned to me was near the exit on the first floor. Walking to the room irritated my respiratory system. I immediately returned to the fronk desk, interrupted the clerk on a call as she was speaking so loudly about in regards to someone getting arrested with $500 worth of weed. I requested a suite on the 2nd or 3rd floor due to the strong chemical order from the renovation. She said there's no more rooms. My concern is her honestly and her duty to accommodate me. I believe She didn't want to change my room because she had too much personal calls to handle.
Stayed 1 night in May 2020
Response from Michelle on Jun 4, 2020
I am very sorry to hear that your experience did not come up to par. I will speak with my staff and ensure that this does not happen again.

10/10 Excellent

Tesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from Michelle on May 31, 2020
Thank you for choosing to stay with us and we hope that you choose to stay with us again if you in the Savannah area!

6/10 Okay

Verified traveller

Stayed 1 night in May 2020
Response from Michelle on May 18, 2020
Thank you for choosing to stay with us and we hope that you choose to stay with us again if you are in the Savannah area.

8/10 Good

Thomas

Stayed 1 night in May 2020
Response from Michelle on May 28, 2020
Thank you for choosing to stay with us and we hope that you choose to stay with us again if you are in the Savannah area!

2/10 Terrible

Verified traveller

Stayed 1 night in May 2020
Response from Michelle on May 17, 2020
We are sorry that your stay did not meet your expectations. We will do better to ensure that all guests have a good stay while here with us. We hope that you will choose to stay with us again if you are in the Savannah area and give us another chance.

8/10 Good

Verified traveller

Stayed 1 night in May 2020
Response from Michelle on May 17, 2020
Thank you for choosing to stay with us and we hope that you choose to stay with us again if you are in the Savannah area.

2/10 Terrible

Verified traveller

Stayed 1 night in Apr 2020
Response from michelle on May 8, 2020
We are sorry that your stay did not meet your expectations. We will do better to ensure that all guests have a good stay while here with us. We hope that you will choose to stay with us again if you are in the Savannah area and give us another chance.

2/10 Terrible

Andrew

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020
Response from michelle on May 2, 2020
We are sorry that your stay did not meet your expectations. We will do better to ensure that all guests have a good stay while here with us. We hope that you will choose to stay with us again if you are in the Savannah area and give us another chance.

8/10 Good

Verified traveller

Liked: Staff & service
Wasn’t able to get breakfast due to construction but it was a nice room and nice stay very affordable
Stayed 1 night in Apr 2020
Response from Michelle on Apr 26, 2020
Thank you for choosing to stay with us we are sorry that you were unable to get breakfast while here on your stay. We hope that you choose to stay with us again if you are in the Savannah area.

2/10 Terrible

Bobby

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2020
Response from Mike on Apr 21, 2020
We are sorry that your stay did not meet your expectations. We will do better to ensure that all guests have a good stay while here with us

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020
Response from Mike on Apr 21, 2020
Thank you for choosing to stay with us and we hope that you choose to stay with us again if you are in the Savannah area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Mike on Apr 21, 2020
Thank you for choosing to stay with us and we hope that you choose to stay with us again if you are in the Savannah area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Mike on Apr 21, 2020
Thank you for choosing to stay with us and we hope that you choose to stay with us again if you are in the Savannah area.

6/10 Okay

Torii

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Room was okay, construction of lobby,was't disclosed at time of reserving room.
Stayed 1 night in Mar 2020
Response from Mike on Apr 21, 2020
Thank you for choosing to stay with us and we hope that you choose to stay with us again if you are in the Savannah area.

6/10 Okay

Pamela

Stayed 2 nights in Mar 2020
Response from Mike on Mar 9, 2020
Thank you for choosing to stay with us

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Mike on Mar 6, 2020
Thank you for choosing to stay with us and we hope that you choose to stay with us when you are back in the Savannah area.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spiders in the bedding
Beware!!! The entire hotel is under renovation. In the first room we were given, when my 8yr old adjusted the pillows two spiders came out. We immediately requested to move and we were given the adjoining room and same issue spiders in the bedding. Please beware. The staff is quite unapologetic and not helpful. 4 days after scheduled check in and i still have not recieved an update or a refund
Stayed 1 night in Feb 2020
Response from Mike on Mar 6, 2020
I am sorry that your experience was not up to par but we were unable to locate and insects in your room when we requested to have pest control come inspect the room.

10/10 Excellent

Sandra, Danville, VA

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I have always enjoyed staying at this Red Roof Inn as it is one of the cleanest and up to date Inns. Currently improvements are going on now and on the way home will probably stop and stay there again. Have never had any type of issue with anyone or anything at this Red Roof Inn. Have been staying there for several years and keep going back. Never disappointed.
Stayed 1 night in Feb 2020
Response from Mike on Feb 27, 2020
Thank you for choosing to stay with us and we hope that you continue to choose us when you are in the Savannah area.

10/10 Excellent

QuackingUp, Hinesville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's clean , good area, near restaurants. In the middle of renovations, been nice to offer a small discount for noise and what not. But, it was a girl's getaway...my daughter, a new mom , enjoyed the hot tub.
Stayed 1 night in Feb 2020
Response from Mike on Feb 27, 2020
Thank you for choosing to stay with us and we hope that you continue to choose us when you are in the Savannah area.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
My room wasn’t bad at all, clean and comfortable to sleep on. The property under construction and I would rather go elsewhere. The most disappointing part of this stay was one of the staff that works there, she was rude and on the phone while talking to me.
Stayed 2 nights in Feb 2020
Response from Mike on Feb 27, 2020
I am very sorry to hear that your experience did not come up to par. I will speak with my staff and ensure that this does not happen again.

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2020
Response from Mike on Feb 23, 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Mike on Feb 14, 2020
Thank you for choosing to stay with us and we hope that you choose to stay with us again if you are in the Savannah area.

10/10 Excellent

LaDonnaja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I aways enjoy myself when I visit the red roof inn
Stayed 1 night in Feb 2020
Response from Mike on Feb 8, 2020
Thank you for choosing to stay with us and we hope that you choose to stay with us again if you are in the Savannah area.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
I like the area we were staying . Disappointed in the failing of the air conditioner unit I
Stayed 1 night in Feb 2020
Response from Mike on Feb 8, 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Mike on Feb 8, 2020
Thank you for choosing to stay with us and we hope that you choose to stay with us again if you are in the Savannah area.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Mike on Feb 8, 2020
Thank you for choosing to stay with us and we hope that you choose to stay with us again if you are in the Savannah area.

4/10 Poor

Verified traveller

Stayed 1 night in Jan 2020
Response from Mike on Feb 8, 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Travel-Girl, Savannah Georgia

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This is the worst hotel bar none in Savannah. The management is miserly and will not leave you to peace in your room. there were no do not disturb signs so I made my own to no avail, they still pester you. A young man from staff came banging on my door early one morning claiming my stay was up even though the previous evening I extended for a couple of days. He claim he was unaware but when we went down stairs on saw it blaring on his computer screen his excuse was no one told him. They turned off access to wi fi computer server one day before check out so was unable to complete work. This is a cheap, fleabag, miserly hotel. RUN RUN -A-WAY FAST. very dirty, filthy nasty place, RUN, RUN, RUN
Stayed 3 nights in Jan 2020
Response from Mike on Feb 8, 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
AWFUL! check in was great but that was pretty much it, ac was broken in the room and so was the heat. I’ve never been in a hotel with such little soundproofing between floors, I didn’t get to sleep at all between the air conditioning and the people above us
Stayed 1 night in Jan 2020
Response from Mike on Feb 8, 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.