Exterior

Reviews of Red Roof Inn & Suites Savannah Airport

2 out of 5
Red Roof Inn & Suites Savannah Airport
20 Mill Creek Circle, I-95-Exit 104, Pooler, GA

Reviews

6.6
Rating 10 - Excellent. 228 out of 1000 reviews" "
Rating 8 - Good. 254 out of 1000 reviews" "
Rating 6 - Okay. 213 out of 1000 reviews" "
Rating 4 - Poor. 147 out of 1000 reviews" "
Rating 2 - Terrible. 158 out of 1000 reviews" "

6.4/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Anthony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms were dirty fridge had left over food Pull out couch had stains ! Needed 3 showers when I got home to wash off the yuck
Stayed 1 night in Mar 2024
Response from M on Mar 29, 2024
Dear Anthony,Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues in your room. This does not reflect our usual standards, and we take your feedback seriously. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation and ensure thorough cleaning procedures are followed. We would be grateful if you allow us to make amends and improve your experience during your next stay.Sincerely,Management Team

2/10 Terrible

Diana Karla

Stayed 1 night in Mar 2024
Response from M on Mar 22, 2024
Dear Diana,Thank you for taking the time to share your review with us. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issue. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

10/10 Excellent

Tomasz P

Liked: Cleanliness, staff & service, property conditions & facilities
Affordability and comfort arenat a premium here.
Stayed 2 nights in Mar 2024
Response from M on Mar 22, 2024
Dear Tomasz,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

2/10 Terrible

Marcia

Disliked: Cleanliness, staff & service
Not a good experience
Stayed 2 nights in Mar 2024
Response from Henry on Mar 13, 2024
We apologize to you for your experience. We don't like that frequent guests have unfortunate instances. Again, we are extremely disappointed that you had an unfortunate experience, Next time things will be back on par.

2/10 Terrible

Gary

Stayed 2 nights in Mar 2024
Response from M on Mar 29, 2024
Dear Gary,Thank you for your review. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

8/10 Good

Kathy Jo

Stayed 2 nights in Mar 2024
Response from M on Mar 29, 2024
Dear Kathy,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy to know you liked your stay and we hope you choose us again in the future. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

8/10 Good

Danny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and the Inn was very clean. Just very thin walls and could hear people in adjoining rooms half the night. Other than that we were pleased.
Stayed 2 nights in Mar 2024
Response from M on Mar 8, 2024
Dear Danny,Your feedback is very valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy to know you liked your stay with us and we hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best regards,Management Team

2/10 Terrible

JUNSANG

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from M on Mar 8, 2024
Dear Junsang,Thank you for taking the time to share your review with us. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please feel free to provide more details so that we can address the issue promptly. Regardless, please accept our sincere apologies for failing to exceed your expectations. Thank you for your business and we look forward to seeing you soon. Sincerely,Management Team

8/10 Good

Bernadine

Stayed 2 nights in Jan 2024
Response from M on Mar 22, 2024
Dear Bernadine,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy to know you liked your stay and we hope you choose us again in the future. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from M on Jan 25, 2024
Dear John,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
traveling through Savannah
The hotel was clean and conveniently located near i95. overall it worked very well
Stayed 1 night in Jan 2024
Response from M on Jan 18, 2024
Dear Guest,We appreciate you taking the time to share your review with us. Our entire staff, thank you for your modest rating. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better. Sincerely,Management Team

10/10 Excellent

Sandra

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from M on Jan 18, 2024
Dear Sandra,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Raymond

Stayed 1 night in Jan 2024
Response from M on Jan 11, 2024
Dear Raymond,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

anthony

Travelled with family
Liked: Staff & service, room comfort
traveling through
It was good but the towel rack in the bathroom needed to be replaced. overall good very convenient
Stayed 1 night in Jan 2024
Response from M on Jan 11, 2024
Dear Anthony,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

Mischelle

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has become our favorite over night stay on our yearly trip south. Always friendly staff and very clean!! We travel with our cat and he loves it too because there’s no smell from other pet guests. Highly recommend😊
Stayed 1 night in Dec 2023
Response from M on Jan 11, 2024
Dear Mischelle,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

6/10 Okay

Catriona

Travelled with partner
Liked: Staff & service
Check in good
Stayed 1 night in Dec 2023
Response from M on Jan 11, 2024
Dear Catriona,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

8/10 Good

Bobby

Liked: Cleanliness, staff & service
Staff were professional, though not overly friendly. Hotel & room condition was acceptable. Room was clean, including linens. Bed was extremely uncomfortable. I love that this hotel allows pets without a ridiculous deposit, so we will likely stay again.
Stayed 3 nights in Dec 2023
Response from M on Dec 28, 2023
Dear Bobby,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We have noted your feedback in regard to the bed and we will certainly communicate your concerns to our top ownership. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

2/10 Terrible

jessica

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was so many roaches we couldn't sleep i complaint and asked for management to call me i checked in at 9pm and checked out at 4am because the roaches were bad
Stayed 1 night in Dec 2023
Response from M on Dec 28, 2023
Dear Jessica,Thank you for sharing your much-valued feedback with us. We’re extremely devastated to learn that you did not have a positive experience! We have always ensured to keep our property clean and free of pests. However, taking a cue from your review, we will make sure to investigate our rooms for any kind of insects and ensure to get the rooms pest controlled again. Allow us to convince you that what you experience is a rare instance. Everyone deeply regrets the inconvenience. On behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you even better.Sincerely,Management Team

2/10 Terrible

EVELYN

Travelled with partner
Not worth it’s costs needs renovations.
Stayed 1 night in Dec 2023
Response from M on Dec 23, 2023
Dear Evelyn,Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience, and it is troubling to know that you faced such an unusual experience, especially with the condition of the hotel. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

8/10 Good

Lauris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from M on Dec 23, 2023
Dear Lauris,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience
Stayed 3 nights in Dec 2023
Response from M on Dec 23, 2023
Dear Tanya,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

NICOLE, Kernersville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from M on Dec 1, 2023
Dear Nicole,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Clarice

Stayed 1 night in Nov 2023
Response from M on Nov 23, 2023
Dear Clarice,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Jeremy

Stayed 3 nights in Oct 2023
Response from M on Nov 2, 2023
Dear Jeremy,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from M on Nov 2, 2023
Dear Paul,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Close to outlet mall and other stores and restaurants
Stayed 3 nights in Oct 2023
Response from M on Oct 26, 2023
Dear Chris,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a place to stay the night after arriving late at airport. This worked fine.
Stayed 1 night in Oct 2023
Response from M on Oct 26, 2023
Dear Robert,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

4/10 Poor

Zhanye

Travelled with partner
Disliked: Cleanliness, amenities
I give this a two star because parking was okay but the lobby, hallway and sadly my room was very disappointing. My bathroom was disgusting and to put into detail my bathtub had rust, toilet had some type of lime / around it and the paint on the tub was peeling off. The sheets was poorly made and the room didn’t seem vacuum . Front desk was costumer service was good
Stayed 2 nights in Oct 2023
Response from M on Oct 26, 2023
Dear Zhanye,Thank you for taking the time to share your review with us. We are beyond disheartened to know that your recent stay with us was not up to the mark, and we failed to exceed your expectations. Please accept our sincere apologies. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. Having said that, we would hate to lose a valued guest like you. If given another chance, we will go above and beyond to make sure your future stays are completely up to the mark.Sincerely,Management Team

2/10 Terrible

Donna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from M on Oct 26, 2023
Dear Donna,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Disliked: Room comfort
Average
The hotel was average. The bed was extremely to firm for our liking. There was a different smell every time we walked into the elevator which was weird to us.
Stayed 4 nights in Oct 2023
Response from M on Oct 26, 2023
Dear Jennifer,We appreciate you taking the time to share your review with us. Our entire staff, thank you for your modest rating. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better. Sincerely,Management Team

6/10 Okay

Robert

I would not stay here again
Stayed 6 nights in Oct 2023
Response from M on Oct 13, 2023
Dear Robert,We appreciate you taking the time to share your review with us. Our entire staff, thank you for your modest rating. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better. Sincerely,Management Team

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem was the pillows and coffee machine in the room
Stayed 1 night in Oct 2023
Response from M on Oct 21, 2023
Dear Colleen,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

10/10 Excellent

Ricky, Louisville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everywhere is near hotel like airport, restaurants and shopping
Stayed 2 nights in Oct 2023
Response from M on Oct 13, 2023
Dear Ricky,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

2/10 Terrible

Patrick

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Place was dirty, fridge broke and remote didn’t work
Stayed 1 night in Oct 2023
Response from M on Oct 13, 2023
Dear Patrick,Thank you for taking the time to share your review with us. We're shocked to learn that you felt the place needed more cleaning. Even though we are renowned for our meticulous attention to detail, we sincerely apologies for falling short this time. In this time of widespread illness, when visitors are more worried than ever about their general safety and well-being, we place a high priority on cleanliness. We deeply regret this time's letdown with you! However, we have the capacity to grow, therefore we kindly ask for another chance to win your business.Sincerely,Management Team

10/10 Excellent

Dr. Wanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from M on Oct 6, 2023
Dear Dr. Wanda,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Kirsten

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We were a bit apprehensive when we were given a room closest to the highway, but with the aircon on, the road noise did not bother us at all. The beds were extremely comfortable. The room was very clean, but we were expecting the pool to be open until end September & it was already shut on 29 Sep. Apart from the pool, we had a comfortable stay here for 1 night.
Stayed 1 night in Sep 2023
Response from M on Oct 21, 2023
Dear Kristen,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from M on Sep 29, 2023
Dear John,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Supposedly the room we had was renovated….which means it was cleaned because that wasn’t renovated. I also didn’t realize it was an extended stay because there was a lot of people there outside and the side door was left unlocked. Price was cheap so it served the purpose for shower and sleeping
Stayed 2 nights in Sep 2023
Response from M on Sep 29, 2023
Dear Guest,Thank you for your feedback. We apologize that the room did not meet your expectations. We will also look into the security of the side door. We appreciate your business and hope to see you again soon.Sincerely,Management Team

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from M on Sep 21, 2023
Dear Amy,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

4/10 Poor

Stephanie

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from M on Sep 21, 2023
Dear Stephanie,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from M on Sep 14, 2023
Dear Maria,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Gildardo

Stayed 1 night in Aug 2023
Response from M on Sep 8, 2023
Dear Glidardo,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

2/10 Terrible

Keyana

Stayed 2 nights in Sep 2023
Response from M on Sep 8, 2023
Dear Keyana,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

8/10 Good

Daniel

Stayed 5 nights in Aug 2023
Response from M on Sep 2, 2023
Dear Daniel,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Timothy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from M on Sep 2, 2023
Dear Timothy,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Anthony

Stayed 1 night in Aug 2023
Response from M on Sep 14, 2023
Dear Anthony,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Dianca

Liked: Staff & service
Disliked: Cleanliness
Needed somewhere to crash for the night and decided to try this hotel. It was quiet and the staff was nice. I was fine until I saw a roach crawling across the countertop where I had ALL of my makeup laid out. Talk about upsetting, wow. Other than that, the stay was ok. I definitely shook all of my clothes out before I packed them back in my suitcase though.
Stayed 1 night in Aug 2023
Response from M on Aug 24, 2023
Dear Dianca,Thank you for choosing our hotel for your stay. We're delighted you found our tranquil ambiance and friendly staff to your liking. We apologize for the inconvenience you faced and have taken immediate measures to address the issue. We hope to welcome you back for a flawless experience on your next visit.Best Regards,Management Team

6/10 Okay

Patty

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Abigail RediResponse Specialist on Aug 21, 2023
Hello Patty,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Savannah Airport and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail RediResponse Specialist

8/10 Good

keila

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything and generally clean
Stayed 1 night in Aug 2023
Response from M on Aug 18, 2023
Dear Keila,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

George

Liked: Cleanliness, staff & service
Overall, everything was fine. The TV was something else! Couldn't get it to work at all to start. The the guide would jam and not scroll. Very frustrating.
Stayed 1 night in Aug 2023
Response from M on Aug 11, 2023
Dear George,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team