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Rating 10 - Excellent. 313 out of 1001 reviews" "
10 - Excellent
313
Rating 8 - Good. 300 out of 1001 reviews" "
8 - Good
300
Rating 6 - Okay. 185 out of 1001 reviews" "
6 - Okay
185
Rating 4 - Poor. 103 out of 1001 reviews" "
4 - Poor
103
Rating 2 - Terrible. 100 out of 1001 reviews" "
2 - Terrible
100
7.8/10
Cleanliness
7.8/10
Staff & service
6.6/10
Amenities
7.2/10
Property conditions & facilities
7.2/10
Eco-friendliness
Reviews
6/10 Okay
Shanelle
Travelled with partner
Apr 14, 2024
Disliked: Amenities
I feel that this hotel should have more to offer breakfast or s dining area so you can relax you have to go out for everything you want at this hotel it don’t have a pool any of that so I feel some more upgrades to the this hotel.
Shanelle
Stayed 2 nights in Apr 2024
8/10 Good
Robyn
Travelled with family
Apr 7, 2024
Liked: Cleanliness, staff & service, amenities
We only stayed for one night to break up a trip, but this hotel suited our needs. The facilities were clean and welcoming. The front desk attendant was friendly. The bed was very comfortable. I read where another reviewer said they felt unsafe at this location. It was just me (a woman) and my son. Not once did we feel unsafe or threatened. The only complaint would be to please ask smokers to smoke around the corner from the entrance. My son has very bad allergies and we had to walk through clouds of smoke every time we entered the hotel.
This was a very convenient location for dining, bar hopping. The room was fine. The pillows need to go, flat and not comfortable. The toilet is super low.
This is one of the quietest hotels we've been in. Check in was a breeze especially since I had just booked it 15 mins prior to arriving. Bed was very comfortable, room was clean, and everything was in working order- fridge, microwave, and coffee maker. We will definitely be back!
There was no ac in the halls leading to the rooms. refrigerator did not work in the room. There weren't any cups to make coffee in the room did not have any soaps other than one for shampoo front desk customer service was poor
Will never stay here again, and should be remarked as no stars , carpet missing, holes in walls, hallways stink of god knows , stains on tails , shower head lose , walls are scruffed up . Carpet and tile are old and dirty .
Nice small hotel. The members price was really good so I took a chance. The rooms was very clean. The carpet in the elevator was very worn from the carts so it gave a less attractive appearance. The odd thing was after we checked in on Friday night we never saw a person working in the place for 3 days. The room was done daily but never a person at the desk. Also other than a coffee pot in the room and a coke machine there was nothing to eat. All that being said I would stay there again at that price.
Thank you for staying with us. Our top priority is for you to have an enjoyable stay, and for your high rating, we are pleased to have exceeded your expectation. We look forward to welcoming you again soon.
We're sorry your stay did not meet your expectation. We appreciate our guest and their feed back. We will pass your concerns to our staff to better our guest satisfaction when staying with us.
Being given a perfect score is such a compliment. We are overjoyed to hear That our goal of providing our guest with a comfortable and enjoyable stay has been met! We hope you will stay with us again.
Thank you for taking the time to give us your review. We always want to provide our guest with a comfortable stay, and a rating like this serves as an encouragement to all of us. We look forward to see you soon
Thank you for taking the time to tell us about you wonderful stay at our hotel. We strive to make every guest feel welcome and comfortable, and we are thrilled when this goal is met. We hope to see you again soon.
I have never walked in a room and can smell the clean sheets. The property was very clean and the staff was very friendly. I would definitely book here again
Tamequie
Stayed 1 night in Sep 2023
Response from Management on Oct 18, 2023
It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback. We want to provide each guest with a very comfortable and welcoming experience. We appreciate you sharing this review and looking forward to seeing you soon.
The room was spacious, comfortable and quiet. Check-in was quick and handled professionally. Thank you for a great stay.
I would recommend getting a new marquee. It gives the appearance of being run down but was not the case.
richard
Stayed 1 night in Sep 2023
Response from Management on Oct 18, 2023
Hi Richard. Thank you for sharing your positive experience at our hotel. It is truly rewarding for out team whenever we received the highest rating for experience. Management will be looking into replacing the marquee. We hope to see you again when you are in the area.
Free parking. Elevator on property. Friendly staff. Clean and spacious room. Microwave, refrigerator, and safe in the room along with iron and hair dryer. Less than 20 minute drive to River St. Very pleased with my one night stay.
michael
Stayed 1 night in Sep 2023
Response from Management on Oct 18, 2023
Hi Michael. Thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay. We seek to give each guest a comfortable and accommodating experience and we happy to hear of our success in this ambition. We look forward to seeing you soon.
Hi Wayne. Thank you for sharing your positive experience at our hotel. Our team takes pride in maintaining a high standard of cleanliness throughout the hotel, and its grate to Know that our efforts are noticed and appreciated. We hope to have the opportunity to host you again in the future.
Hi Stephanie. Thanks for giving us a 5 star rating and review. We are so glad you enjoyed your stay with us. We look forward to welcoming you again soon.
The exterior looks good but inside needs improving. The carpet isn't been kept up. If you're a person that requires daily cleaning, i don't think you'll get that here. They came around and asked if we needed fresh towels. The first day i didn't need the room clean but the following day while i was out, i expected to come back to a made bed and freshly clean room but i didn't. I only received new towels and the trash was emptied.
Calenthia
Stayed 3 nights in Sep 2023
10/10 Excellent
Jolanta
Sep 24, 2023
Jolanta
Stayed 2 nights in Sep 2023
Response from Management on Oct 18, 2023
Hi Jolanta. Thank you for you positive review. We are so glad you enjoyed your stay with us. We look forward to welcoming you again soon.
It was my second visit. The facility is a little old, but thank you for the hospitality of the friendly staff, and I took a good rest.
Yunsung
Stayed 1 night in Sep 2023
Response from Management on Oct 18, 2023
Hi Yunsung. It is truly rewarding for our team whenever we receive the highest rating for guest experience. We will continue providing the best hospitality and hope to see you soon.
Hello Michael. It's good to hear from you and we greatly appreciate that you've taken the time to share your great stay at our hotel. We look forward to seeing you again.
Enjoyed the stay, Very quiet location. Friendly staff. Clean room.
Lauren Anne
Stayed 3 nights in Aug 2023
Response from Management on Oct 18, 2023
hi Lauren. On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. We value your feedback and thank you for your business.