Indoor pool

Reviews of Best Western Plus Savannah Airport Inn & Suites

2.5 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 360 out of 1010 reviews" "
Rating 8 - Good. 256 out of 1010 reviews" "
Rating 6 - Okay. 171 out of 1010 reviews" "
Rating 4 - Poor. 111 out of 1010 reviews" "
Rating 2 - Terrible. 112 out of 1010 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Angela

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Angela, We regret to learn that your experience did not fully meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address any issues.

10/10 Excellent

Allyse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Allyse,We are thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience!

10/10 Excellent

cindy

Travelled with family
Liked: Staff & service, amenities
Easy check in. Quiet area and convenient to I 95
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello cindy,We're pleased to hear you found the check-in process smooth and enjoyed the peaceful location near I-95. Thank you for sharing your positive experience with us!

8/10 Good

Antoinette

Travelled with family and small children
Liked: Cleanliness, staff & service
My kids said it felt cozy like a home vibe. However, they were terrified of the elevator, that needs upgrading. The carpet needs to be dried frequently as the water from the pool area treks with users to the elevator. Overall tho the breakfast was good and we didn't have to call room service they just came and serviced.
Stayed 2 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello Antoinette, Thank you for sharing your feedback with us. We're pleased to hear your kids enjoyed the cozy atmosphere and breakfast. We appreciate your comments on the elevator and carpet areas, and we will take note of these for future improvements. We strive to provide excellent service and are glad you had a positive experience with room service during your stay.

10/10 Excellent

Karlton

Liked: Staff & service
Road noise was very disturbing. Also the cleaning staff needs to clean behind the bathroom door. This hotel needs to be freshened up. Elevator needs to be updated. Last, we checked in after 3pm. Went to our room and it had not been cleaned.
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Karlton,Thank you for sharing your feedback with us. We appreciate your comments and will address the areas of concern internally. Our team strives to continuously improve our guests' experience. We recommend reaching out to our management for further assistance regarding your stay.

10/10 Excellent

Heather

Travelled with family and small children
Liked: Property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Manager on Mar 15, 2024
Hello Heather,Thank you for sharing your positive experience with our friendly staff. We are delighted to hear that you had a pleasant stay with us and we hope to welcome you back in the future.

6/10 Okay

Jihun

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Jihun, We truly value your stay with us and hope you had a pleasant experience. Should you have any feedback to share, please feel free to contact us so we can address any concerns. We look forward to welcoming you back soon!

4/10 Poor

Carlos

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Our HVAC was not working, and the property had no parking spots. Rooms are clean, beds comfortable. Overall, I would have chosen a cheaper hotel.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 6, 2024
Hello Carlos, We apologize for any inconvenience faced during your stay. We appreciate your feedback on the cleanliness and comfort of our rooms. Your experience has been noted, and we will strive to improve our services. Thank you for bringing this to our attention.

4/10 Poor

Shonnon

Disliked: Cleanliness, property conditions & facilities
The first night there me and my family had to evacuate because of a small fire somewhere in the building that smoke up the whole hotel
Stayed 2 nights in Feb 2024
Response from Manager on Mar 3, 2024
Hello Shonnon,We apologize for any inconvenience you experienced during your stay. Your feedback is crucial for our improvement. Should you have any further concerns, please feel free to reach out to our management team directly. Thank you for bringing this to our attention.

10/10 Excellent

Jarrett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Mar 2, 2024
Hello Jarrett,We are delighted to hear that you enjoyed your stay with us! We hope to welcome you back again soon and create more wonderful memories together.

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent overall. Only complaint is water pressure was too low. I notified front desk but it wasn’t resolved. I will stay again.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 28, 2024
Hello Paul,We appreciate your positive feedback overall. Your comment about water pressure has been noted for improvement. We look forward to welcoming you back for a better experience next time.

6/10 Okay

Robert

Travelled with family
Liked: Staff & service
Listen to a hammer pound till 10 o’clock at night installing carpet upstairs
Stayed 1 night in Feb 2024
Response from Manager on Feb 27, 2024
Hello Robert, We apologize for any disruptions to your stay and appreciate your feedback. We strive to ensure all guests have a comfortable experience and regret that this was not the case for you. Your concerns will be shared with the appropriate team for further review and improvement. Thank you for bringing this to our attention and we hope to have the opportunity to welcome you back in the future.

6/10 Okay

Larry, Georgetown

Travelled with partner
Liked: Cleanliness
Location is right beside the interstate and more specifically the onramp so you get to listen to big rigs climbing the ramp all night long.
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello Larry,We appreciate your feedback and apologize for any inconvenience caused. Your comments are valuable for us to improve our services. We recommend reaching out to our management team directly to address any concerns you may have regarding your recent stay.

10/10 Excellent

Georgie

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very nice. The hotel was nice and clean.
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Georgie,We are pleased to hear that you found our staff and the hotel to be welcoming and well-maintained. Thank you for taking the time to share your positive experience. Guest satisfaction is our top priority, and we hope to welcome you back in the future.

2/10 Terrible

Edward

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
They wanted to get my card again when it was already paid for
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Edward, We apologize for any inconvenience caused during your stay. For any concerns regarding billing or payment, we recommend reaching out to our management team directly for further assistance. Your feedback is important to us as we strive to improve our services for all our guests. Thank you for sharing your experience with us.

6/10 Okay

Kelly

It was ok. I wouldn’t go back. They should’ve mentioned they were replacing carpet in the hotel. Breakfast was terrible. French toast and sausage weren’t even cooked. Go a couple miles down the road and go to a nicer hotel!
Stayed 2 nights in Feb 2024
Response from Manager on Feb 24, 2024
Hello Kelly, We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. Our team is continuously working to improve our facilities and services. We value your comments and will use them to enhance our guests' experiences in the future. Thank you for choosing to stay with us, and we hope to welcome you back again in the future.

10/10 Excellent

Angie, Cartersville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello Angie,Thank you for sharing your feedback with us! We are delighted to hear that you found our hotel nice and clean. We aim to maintain high standards to ensure a comfortable stay for all our guests. We appreciate your kind words and look forward to welcoming you back in the future.

6/10 Okay

Ashley, Ellsworth

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service
Could have been cleaner. Room was a good size. Good location
Stayed 1 night in Feb 2024
Response from Manager on Feb 19, 2024
Hello Ashley, We appreciate your feedback regarding the cleanliness and room size during your stay. Our hotel strives for excellence in all areas, and we will address your comments with our team for improvement. Thank you for highlighting our convenient location, and we hope you enjoyed your overall stay.

10/10 Excellent

Timothy, Dedham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to 8th Air Force museum (worth a visit) on my way from FL to NC. Decent hotel good room close to I-95.
Stayed 1 night in Feb 2024
Response from Manager on Feb 16, 2024
Hello Timothy,Thank you for choosing our hotel as your stopover on your road trip. We're delighted to hear that you found our location convenient and enjoyed your stay in our well-appointed room. We hope to welcome you back in the future.

8/10 Good

Patricia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very pleasant and welcoming. Large rooms.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 14, 2024
Hello Patricia, Thank you for your positive feedback on our friendly staff and spacious rooms. We strive to provide a welcoming experience for all our guests. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Nathaniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 2 nights in Jan 2024
Response from Manager on Feb 8, 2024
Hello Nathaniel,Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us. Your satisfaction is our top priority and we strive to provide a pleasant experience for all our guests. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Hello Michael,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had an excellent experience during your time with us. Our team strives to provide exceptional service, and it seems like we met your expectations. If you have any further feedback, we would love to hear from you. We hope to welcome you back in the future for another fantastic stay.

8/10 Good

Melissa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fine. We just stopped for the night on our way from Ontario to Florida. The pool was nice for the kids to burn some energy. Gas and restaurants were close by.
Stayed 1 night in Dec 2023
Response from Manager on Feb 1, 2024
Hello Melissa,Thank you for choosing our hotel for your overnight stay. We're glad to hear that you found our pool enjoyable for your kids and appreciated the convenience of nearby gas stations and restaurants. We hope to welcome you back in the future for another comfortable stay.

8/10 Good

Steven

Stayed 1 night in Jan 2024
Response from Manager on Mar 22, 2024
Hello Steven, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

James, Holly Springs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For my trip, it was a perfect location and a great room. I would stay again
Stayed 1 night in Jan 2024
Response from Manager on Feb 1, 2024
Hello James,Thank you for your feedback! We are delighted to hear that you enjoyed our convenient location and had a great experience in your room. We hope to welcome you back for another wonderful stay in the future.

4/10 Poor

Shea

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Shea,We appreciate your decision to stay with us and would value any feedback that you may have regarding your recent experience at our hotel. Please feel free to reach out to us directly so we can address any concerns you may have had. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Curtis, Ruther Glen

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was very friendly but the overall condition of the property needs serious attention. A little paint and clean carpets would be a good start
Stayed 1 night in Jan 2024
Response from Manager on Jan 12, 2024
Hello Curtis,Thank you for your feedback regarding our friendly staff. We appreciate your suggestions for improving our property. We understand the importance of maintaining a clean and well-maintained environment for our guests and will take your comments into consideration for future improvements.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access from I-95. Walking distance to restaurants.
Stayed 1 night in Jan 2024
Response from Manager on Jan 12, 2024
Hello Joseph,Thank you for choosing our hotel for your recent stay. We're glad that our convenient location near I-95 and proximity to restaurants met your needs. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Bessie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff are friendly ,helpful , wonderful and all smiles. Excellent facilities very impressive , we enjoyed the whole experience nice and clean. Outstanding from check in to check out . Thank you Will stay here at every trip to ,Savannah . B. Law
Stayed 3 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Bessie, Thank you for your glowing review! We're thrilled to hear that our friendly and helpful staff made your stay enjoyable. We take pride in maintaining clean facilities and ensuring a smooth check-in and check-out process. We appreciate your loyalty and look forward to welcoming you back on your next trip to Savannah.

6/10 Okay

Howard

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shower head was the worst I have ever experienced. More water would come out of a spray bottle set on “mist”.
Stayed 2 nights in Dec 2023
Response from Manager on Jan 3, 2024
Hello Howard, Thank you for sharing your feedback regarding the shower head. We apologize for any inconvenience you may have experienced. Your comments will be passed on to our team for review and improvement. We appreciate your valuable input as it helps us enhance our overall guest experience.

2/10 Terrible

Susan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 3, 2024
Hello Susan, We apologize for any inconvenience you may have experienced during your stay. We would appreciate it if you could kindly reach out to our hotel directly to provide us with more information about your concerns. We value guest feedback and strive to continuously improve our services.

8/10 Good

Jose

Stayed 1 night in Dec 2023
Response from Manager on Jan 17, 2024
Hello Jose, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful room and courteous staff
Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Kimberly,Thank you for your kind words about our beautiful rooms and courteous staff. We strive to provide exceptional experiences for our guests. Should you have any future questions or concerns, please feel free to reach out to our management. We hope to welcome you back to our hotel soon.

10/10 Excellent

Tracey

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Tracey,Thank you for staying at our hotel and for rating your experience with us! We're delighted to hear that you had a fantastic stay. If you have any additional feedback, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future for another exceptional stay!

8/10 Good

TIM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Employees were awesome! The facilities need a little facelift. Overall we were satisfied with our stay!
Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Hello TIM,Thank you for your feedback! We're glad to hear that our employees provided excellent service during your stay. We appreciate your suggestion regarding the facilities needing a facelift and will take it into consideration for any future updates. It's great to know that you were overall satisfied with your experience. We hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

Atria

Liked: Staff & service, amenities, property conditions & facilities
Nice for the price
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Atria,Thank you for choosing to stay with us and for taking the time to leave your feedback. We are delighted to hear that you found our hotel to be a good value for your stay. We strive to provide excellent service at an affordable price, and your positive feedback is greatly appreciated. We hope to welcome you back in the future for another enjoyable stay.

2/10 Terrible

Richard

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 15, 2023
Hello Richard, We're sorry to hear that your experience was not up to our usual standards. Please reach out to our hotel directly so we can address any concerns you may have. We appreciate your feedback and the opportunity to improve.

10/10 Excellent

Carlisle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on Dec 13, 2023
Hello Carlisle,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

4/10 Poor

Stephen

Disliked: Cleanliness, property conditions & facilities
The place needs a face lift. Saw a few cockroaches at the free breakfast crawling on the muffins.
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello Stephen, Thank you for sharing your feedback with us. We apologize for any concerns regarding the appearance of our property. Please note that we have regular maintenance and pest control measures in place to ensure a comfortable stay for our guests. We appreciate you bringing this matter to our attention and will address it with our team.

8/10 Good

Jose

Liked: Cleanliness, staff & service
It’s convenient located
Stayed 1 night in Dec 2023
Response from Manager on Dec 7, 2023
Hello Jose,Thank you for sharing your feedback. We're glad to hear that our hotel's location was convenient for you. We appreciate your support and hope to have the opportunity to welcome you back in the future.

4/10 Poor

Kevianna

Stayed 1 night in Dec 2023
Response from Manager on Dec 6, 2023
Hello Kevianna,We appreciate you taking the time to rate our hotel. We would love to hear more about your stay and any specific areas of improvement you may have in mind. Please reach out to us directly so we can address any concerns you may have.

8/10 Good

Amanda

Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Hello Amanda,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a positive experience during your time with us. If there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We look forward to welcoming you back soon!

4/10 Poor

linda

Travelled with partner
Liked: Amenities
Cockroaches in bath Very dirty rugs in main hall with bleach stains. Nice room but not clean. Bath and bedroom not cleaned rugs and very dirty at edges. D very disappointing for a Best Western
Stayed 1 night in Nov 2023
Response from Manager on Dec 2, 2023
Hello linda, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Harry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accomodations. Staff was awesome.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 29, 2023
Hello Harry,Thank you for sharing your positive feedback about our accommodations and the awesome staff. We are delighted to hear that you had a great experience with us. We always strive to provide exceptional service to our guests. We look forward to welcoming you back in the future for another wonderful stay.

10/10 Excellent

Roberta

Stayed 4 nights in Nov 2023
Response from Manager on Dec 16, 2023
Hello Roberta,We are delighted to hear that you had such a fantastic experience during your stay at our hotel. We strive to provide exceptional service and create memorable experiences for our guests. If you have any additional feedback or if there is anything else we can do for you, please don't hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Jeffery

Stayed 1 night in Nov 2023
Response from Manager on Dec 16, 2023
Hello Jeffery, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Eryka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great last minute availability was great
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Eryka,Thank you for choosing our hotel for your last-minute stay. We're delighted to hear that our availability met your needs. We hope you had a wonderful time with us and look forward to welcoming you back in the future.

8/10 Good

Peter, Port St Lucie

Stayed 1 night in Nov 2023
Response from Manager on Nov 22, 2023
Hello Peter,Thank you for rating our hotel. We apologize if there were any issues during your stay and we encourage you to reach out to us directly with any specific feedback. We greatly value your experience and aim to continually improve our services.

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great time in this hotel
Stayed 1 night in Nov 2023
Response from Manager on Nov 19, 2023
Hello Joseph,Thank you for sharing your exceptional rating! We're delighted to hear that you had such a fantastic experience at our hotel. We strive to provide outstanding service and we're thrilled that we were able to exceed your expectations. It was our pleasure to have you as our guest and we look forward to welcoming you back again soon for another exceptional stay.

10/10 Excellent

chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came for one night and showed it so much booked a second. Very friendly staff one of the better hotels I've stayed in around Savannah and Pooler
Stayed 1 night in Nov 2023
Response from Manager on Nov 19, 2023
Hello chris,Thank you for choosing our hotel for your stay in Savannah and Pooler. We are delighted to hear that our friendly staff made a positive impression on you. It is always our goal to provide the best possible experience for our guests. We appreciate your feedback and hope to welcome you back in the future.