Business Room, 1 King Bed, Non Smoking

Reviews of Super 8 by Wyndham Sault Ste Marie On

2 out of 5
Super 8 by Wyndham Sault Ste Marie On
184 Great Northern Rd, Hwy 17 North, Sault Ste. Marie, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 527 out of 1004 reviews" "
Rating 8 - Good. 342 out of 1004 reviews" "
Rating 6 - Okay. 82 out of 1004 reviews" "
Rating 4 - Poor. 31 out of 1004 reviews" "
Rating 2 - Terrible. 22 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Super 8 Front Desk on Mar 18, 2024
Good Afternoon Anne:Thank you for staying with us.We appreciate the 5 out of 5 rating.Take care and enjoy your day!Super 8 Front Desk

10/10 Excellent

Angele

Liked: Cleanliness, staff & service, property conditions & facilities
Satisfied with everything but we forgot a few items in the room. Hopefully we can retrieve them in a few days when we are back in the Sault
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 16, 2024
Good Afternoon Angele:Thank you for staying with us.We are pleased you enjoyed your stay.We did call you and left a message about items left behind.Take care and see you soon

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and convenient
Stayed 1 night in Mar 2024

10/10 Excellent

JOZEF

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 9, 2024
Good Morning Jozef:Thank you for staying with us.We appreciate the 5 out of 5 rating!We are pleased you liked our clean property.Take care and have a wonderful day!Super 8 Front Desk

8/10 Good

John, Fort Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Super 8 Front Desk on Mar 3, 2024
Good Morning John:Thank you for staying with us.We are pleased you enjoyed your stay.Take care and have a wonderful day!Super 8 Front Desk

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Super 8 Front Desk on Mar 3, 2024
Good Morning Samuel:Thank you for staying with us.We appreciate the 5 out of 5 rating!Take care and have a wonderful day.Super 8 Front Desk

2/10 Terrible

Stephanie

Travelled with pets, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Customer Service & Attitude of Staff was Terrible. They advertise that they are a pet friendly hotel but be warned - only certain rooms. We booked the most expensive room for the night, arrived late (10pm) due to driving through poor winter conditions, only to be told the room we had wasn’t allowed to have pets. Beds weren’t as comfortable as their competitors. Will never stay at another Super 8 again.
Stayed 1 night in Feb 2024
Response from Jason on Mar 4, 2024
Hello Stephanie, I would like to start off by apologizing for your poor experience . This is not how we want our guests to enjoy the time at the Super 8. It looks like you made the booking with e 3rd party and some of these companies do not explain the pet policy very well as they are not on site. The Super 8 website does explain that we have limited rooms that are pet friendly. We have certain procedure's in place to protect the hotel product and not have it ruined specially in the upgraded suites . The Super 8 is set for a room refresh this year and will include new beds along with new bathrooms and furniture. Again, I apologize for the poor empierce and hope you give us the opportunity to welcome you in the back in the future. Have a wonderful day

10/10 Excellent

Julie, WAWA

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 1 night in Feb 2024
Response from Front Desk Staff on Mar 3, 2024
Good Morning Julie:Thank you for staying with us.We appreciate the 5 out of 5 rating.Take care and have a wonderful day!Super 8 Front Desk

8/10 Good

John, Fort Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Super 8 Front Desk on Feb 28, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Duncan, Killaloe

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Convenient, comfortable, and clean. My only complaint is that the room AC/Heating unit was really loud. We had to turn it off so it didn't interrupt our sleep. It was a mild February night so the room was only a bit chilly by morning. Not sure this would work on a really cold night!
Stayed 1 night in Feb 2024
Response from Super 8 Front Desk on Feb 27, 2024
Good morning Duncan! Thank you for taking the time to provide us with your feedback Have a wonderful day

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. Very clean roomd
Stayed 1 night in Feb 2024
Response from Super8 on Feb 22, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Beverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very quite and the rooms are very clean ….and great parking
Stayed 1 night in Feb 2024
Response from Super 8 Front Desk on Feb 10, 2024
Hello Beverly! Thank you for taking the time to provide us with your feedback . I am happy to hear that you had a positive stay and we hope you give us the opportunity in the near future to welcome you back to the Super 8. Have a wonderful day

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in the Soo! Nice area that has many amenities on the street, yet very quiet!
Stayed 1 night in Feb 2024
Response from Super 8 Front Desk on Feb 5, 2024
Good morning Rick:Thank you for staying with us. We are pleased you enjoyed our clean property. Take care and have a wonderful day!

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jason on Feb 7, 2024
Hello Guy, Thank you for taking the time to provide us with your feedback . I am happy to hear that you had a positive stay and we hope you give us the opportunity in the near future to welcome you back to the Super 8. Have a wonderful day

8/10 Good

costadino

Liked: Cleanliness, amenities
Clean
Stayed 2 nights in Dec 2023
Response from Super 8 Front Desk on Feb 4, 2024
Good Afternoon Costadino:Thank you for staying with us.We are pleased you enjoyed our clean property.Take care and have a wonderful day!Super 8 Front Desk

10/10 Excellent

Urvil

Liked: Cleanliness
Hh
Stayed 2 nights in Jan 2024
Response from Super 8 Front Desk on Feb 3, 2024
Good Afternoon Urvil:Thank you for staying with us.We appreciate the 5 out of 5 rating.Take care and have a wonderful day!Super 8 Front Desk

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good People
Stayed 1 night in Jan 2024
Response from Super 8 Front Desk on Jan 30, 2024
Good Morning Robert:Thank you for staying with us.We appreciate the 5 out of 5 rating!Take care and have a wonderful day!Super 8 Front Desk

6/10 Okay

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again
Stayed 1 night in Jan 2024
Response from Super8 on Feb 8, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant staff. Always greeted with a smile
Stayed 4 nights in Jan 2024
Response from Super 8 Front Desk on Jan 28, 2024
Good Afternoon Holly:Thank you for staying with us.We appreciate the 5 out of 5 rating you provided.We are pleased you were greeted by our friendly staff.Take care and have a wonderful day!Super 8 Front Desk

10/10 Excellent

Dumar

Business traveller
Liked: Cleanliness, staff & service
Great & friendly staff. The hotel is good and is what you’d expect for the place and location.
Response from Super 8 Front Desk on Jan 26, 2024
Good Morning Dumar,, Thank you for staying with us. We appreciate your feedback and rating. Take care and have a wonderful day! Super 8 Front Desk

10/10 Excellent

Vinitkumar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Jan 2024
Response from Super 8 Front Desk on Jan 22, 2024
Good Morning Vinitkumar,Thank you for staying with us. We appreciate your feedback and rating. Take care and have a wonderful day! Super 8 Front Desk

10/10 Excellent

Val

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, they let me check in early so i could drop off my stuff before crossing over to the united states to go.shopping .. its clean quiet here. Love it
Stayed 1 night in Jan 2024
Response from Super 8 Front Desk on Jan 22, 2024
Good Morning Val,Thank you for staying with us. We appreciate your feedback and rating. Take care and have a wonderful day! Super 8 Front Desk

8/10 Good

Susan

Travelled with family, Business traveller
Liked: Cleanliness
Room very clean but upon arrival it took a very long time to warm up as did the mattress. We appreciated the microwave and fridge but the room lacked electrical outlets. One outlet, only one plug worked. No USB ports. Good value for the price.
Stayed 1 night in Jan 2024
Response from Super 8 Front Desk on Jan 22, 2024
Good Morning Susan,Thank you for staying with us. We appreciate your feedback and rating. Take care and have a wonderful day! Super 8 Front Desk

10/10 Excellent

Vinitkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was so well.
Stayed 1 night in Jan 2024
Response from Super 8 Front Desk on Jan 22, 2024
Good Morning Vinitkumar,Thank you for staying with us. We appreciate your feedback and rating. Take care and have a wonderful day! Super 8 Front Desk

4/10 Poor

Kenneth

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from jason on Feb 14, 2024
Hello Kenneth, Thank you for taking the time to provide us with your feedback. I am sorry to see that you scored us very low. Are you able to share more details about your experience this way I can work on improving ? Look forward to hearing back

10/10 Excellent

Kai

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Super 8 Front Desk on Jan 22, 2024
Good Morning Kai,Thank you for staying with us. We appreciate feedback and rating. Take care and have a wonderful day! Super 8 Front Desk

8/10 Good

Matthew

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Front Desk Staff on Jan 12, 2024
Good Afternoon Matthew:Thank you for staying with us.We appreciate the 4 out of 5 rating!Take care and have a wonderful day!Super 8 Front Desk

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, nothing fancy, clean
Stayed 1 night in Jan 2024
Response from Front Desk Staff on Jan 9, 2024
Good Morning Geoffrey:Thank you for staying with us.We appreciate the 4 out of 5 rating.We are pleased you enjoyed our clean hotel and our friendly staff.Take care and have a great day!Super 8 Front Desk

10/10 Excellent

tina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and a great stay with friendly staff
Stayed 1 night in Dec 2023
Response from Front Desk Staff on Jan 9, 2024
Good Morning Tina:Thank you for staying with us.We appreciate the 5 out of 5 rating!Take care and have a wonderful day!Super 8 Front Desk

8/10 Good

Terry

Stayed 1 night in Jan 2024
Response from Front Desk Staff on Jan 9, 2024
Good Morning Terry:Thank you for staying with us.We appreciate the 4 out of 5 rating.Take care and have a wonderful day!Super 8 Front Desk

8/10 Good

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything seemed clean. The bed was very hard, not comfortable and up to normal standards
Stayed 1 night in Jan 2024
Response from Front Desk Staff on Jan 9, 2024
Good Morning Janet:Thank you for staying with us.We appreciate the 4 out of 5 rating!We are pleased you enjoyed our clean rooms.Take care and have a wonderful day!Super 8 Front Desk

6/10 Okay

Paige

Stayed 1 night in Jan 2024
Response from Front Desk Staff on Jan 9, 2024
Good Morning Paige:Thank you for staying with us.Take care and have a wonderful day!Super 8 Front Desk

2/10 Terrible

Tanya

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I went to check into the property and they wanted a 1000 deposit ontop of the cost of the room. This was never mention upon booking. I did not have the extra 1000. They offered me a different room but still with a 500 deposit ontop of the cost of the room. I feel it was unfair this wasnt mentioned in the booking confirmation. I ended up having to find different accommodations for the night.
Stayed 1 night in Dec 2023
Response from Jason on Feb 7, 2024
Hello Tanya, Our aplogies that you were not able to stay with us. We have certain hotel procedures in place to protect the product. The hotel website has this explained on it but It looks like you used a 3rd party booking and sometime those 3rd party companies do not explain these procedures.Again, our aplogies but we hope you were able to get accommodations.

10/10 Excellent

Britney

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were kind and welcoming
Stayed 2 nights in Dec 2023
Response from Front Desk Staff on Dec 31, 2023
Good Morning Britney:Thank you for staying with us.We are pleased you were greeted by our welcoming and kind staff.Take care and have a Happy New Year!Super 8 Front Desk

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk Staff on Dec 31, 2023
Good Afternoon Debra:Thank you for staying with us.We are pleased you enjoyed your stay.Take care and have a Happy New Year!Super 8 Front Desk

10/10 Excellent

Maria

Stayed 1 night in Dec 2023
Response from Front Desk Staff on Dec 29, 2023
Good Morning Maria:Thank you for staying with us.We appreciate the 5 out of 5 rating!Take care an d have a Happy New Year!Super 8 Front Desk

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
Quiet
Stayed 3 nights in Dec 2023
Response from Super 8 Front Desk on Dec 28, 2023
Good Morning Michael,Thank you for staying with us. We appreciate the rating you provided. Take care and have a wonderful holiday season!

10/10 Excellent

Izabella

Liked: Cleanliness, staff & service, property conditions & facilities
It’s always a good stay as I pass through. Always pet friendly.
Stayed 1 night in Dec 2023
Response from Super 8 Front Desk on Dec 28, 2023
Good Morning Izabella,Thank you for staying with us. We appreciate the rating you provided. Take care and have a wonderful holiday season!

10/10 Excellent

Mavely

Travelled with family and small children, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Super 8 Front Desk on Dec 28, 2023
Good Morning Mavely,Thank you for staying with us. We appreciate the rating you provided. Take care and have a wonderful holiday season!

4/10 Poor

Aaron

Stayed 1 night in Dec 2023
Response from Jason on Feb 7, 2024
Hello Aaron, I am sorry to see the poor review. Are you able to provide little more details in order to correct the concerns you may have ?

8/10 Good

Terry

Stayed 1 night in Dec 2023
Response from Front Desk Staff on Dec 22, 2023
Good Morning Terry:Thank you for staying with us.We appreciate the rating you provided.Take care and have a wonderful holiday season!Super 8 Front Desk

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Always a clean and quiet stay. It is one of the few places I've been with an automatic door opener.
Stayed 1 night in Dec 2023
Response from Front Desk Staff on Dec 22, 2023
Good Morning Gary:Thank you for staying with us.We are pleased you enjoyed our clean and quiet rooms.Take care and have a wonderful holiday season!Super 8 Front Desk

6/10 Okay

Tracey

Disliked: Room comfort
Never again
Beds are very uncomfortable..coffee machine didn’t work ..was 3 os us and only 2 sets of towels…breakfast had nothing available like no eggs.no bacon or sausage….blah it sucked
Stayed 1 night in Nov 2023
Response from Jason on Dec 5, 2023
Hello Tracey , Thank you for taking the time to provide us with your feedback and sorry to hear that you did not enjoy your time at the Super 8. I was able to look into your reservation and it shows only 2 guests on your reservation not 3 so I am assuming that's where the confusion took place. Were you able to call the front desk desk when you noticed not enough towels in the room ? as this would of only took a few minutes to send an extra set of towels up. I have personally went to the room you were staying in and the coffee machine seems to be working just fine but we do have extra on hand if you notified the hotel staff. In regards to the breakfast, I am sorry it was not up to your standard and that you missed some of the items you listed. When booking we do list the type of breakfast that we offer...a complimentary continental style breakfast . It is not a full on hot buffet. That being said, we do offer hot waffles and many more items such as...eggs, toast, bagels, French toast, muffins, cereal, oatmeal, fresh fruit , yogurt also including many choices of juice, tea and coffee. I hope this information has help clear up some of your concerns.Please let me know if you have any further questions . Thank you

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Nothing Super about this hotel!
Front desk staff not friendly. Hidden fees wasn't aware of. Beds were too soft and the room heater was loud and went off every 1/2hr kept us up all night. Guests in hotel were noisy and I had to open door and ask people in halls to be quiet at 11pm at night. Could here every step person in room above us made all night long. Will never stay at Super 8 again.
Stayed 1 night in Nov 2023
Response from Jason Lewis on Dec 1, 2023
Hello, Thank you for taking the time to provide us with your feedback and I am very sorry to hear about your poor experience. Please rest assure I will be personally following up with the staff member as that is unacceptable. May I ask what hidden fee you are speaking about as we do not hide any fees from our guests. The Super 8 team is very excited about the new year as we are set for a full room re-fresh witch will include new beds, new bathrooms, new A/C / HEATING units and upgraded furniture.Again, I am very sorry for your poor experiences and I hope you can give us the opportunity to welcome you back and provide a true Super 8 experiences .

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Nov 2023
Response from Front Desk Staff on Dec 5, 2023
Good Morning Frank:Thank you for staying with us.We are pleased you enjoyed our quiet property.Take care and have a wonderful day!Super 8 Front Desk

10/10 Excellent

Daniel

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean and quiet with a great complimentary breakfast in the morning. Would happily stay here again.
Stayed 1 night in Nov 2023
Response from Front Desk Staff on Nov 24, 2023
Good Morning Daniel:Thank you for staying with us.We are pleased you enjoyed our clean and quiet property, our breakfast and our friendly staff.Take care and have a wonderful day!Super 8 Front Desk

10/10 Excellent

Jacklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent over all
Stayed 3 nights in Nov 2023
Response from Super8 on Nov 23, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk Staff on Nov 20, 2023
Good Afternoon Kim:Thank you for staying with us.We appreciate the 10 out of 10 rating.We are pleased you enjoyed our hotel.Take care and have a wonderful day!Super 8 Front Desk

10/10 Excellent

Dora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was convenient to everything we needed. It was a pleasant stay, staff was helpful and pleasant. Price was good. Will book our reservations there again. Very satisfied, Thank you!
Stayed 2 nights in Nov 2023
Response from Super 8 Front Desk on Nov 15, 2023
Hello Dora. Thank you for taking the time to provide us with your positive feedback. We look forward to welcoming you back if you return to the city. Have a great week.

8/10 Good

Russell, Goulais Bay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 16, 2023
Thank you for choosing our Super 8 by Wyndham Hotels and taking the time to review your stay with us. We hope to accommodate again your future travels.