Restaurant

Reviews of Howard Johnson by Wyndham Saugerties

2 out of 5
Howard Johnson by Wyndham Saugerties
2764 Route 32, Saugerties, NY

Reviews

7.6

Good

Rating 10 - Excellent. 312 out of 1002 reviews" "
Rating 8 - Good. 351 out of 1002 reviews" "
Rating 6 - Okay. 162 out of 1002 reviews" "
Rating 4 - Poor. 101 out of 1002 reviews" "
Rating 2 - Terrible. 76 out of 1002 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet plenty of parking
Stayed 2 nights in Apr 2024
Response from Manager on Apr 25, 2024
Hello Thomas,We're pleased to hear you enjoyed the quiet environment and ample parking during your stay. Should you require any further assistance or have any feedback, please don't hesitate to reach out to our management team for assistance. Your comfort and experience are our top priorities.

8/10 Good

David

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello David,We are delighted to hear that you had a pleasant stay at our hotel. If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future!

8/10 Good

Fredis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Fredis, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Cody,We are happy to hear you had an excellent experience at our hotel! We appreciate your kind words and hope to welcome you back soon for another wonderful stay.

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Apr 9, 2024
Hello Doris,We're glad to hear that you had a wonderful stay with us! Should you have any further comments or suggestions, please don't hesitate to reach out so we can address them promptly. We look forward to welcoming you back soon!

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The heated pool and sauna remarkable. Staff are professional, and helpful. Overall excellent place to stay
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Jason,We are delighted to hear that you enjoyed our heated pool and sauna facilities, as well as the professionalism of our staff. We strive to provide an excellent experience for all our guests. Your positive feedback is truly appreciated, and we hope to welcome you back again in the future.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and convenient easy off and on the interstate
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Jim,We are delighted to hear that you found our location quiet and convenient for your stay. Being easily accessible from the interstate is a priority for us to ensure a seamless experience for our guests. Should you require any assistance or have any further feedback, please feel free to reach out to our management team directly.

2/10 Terrible

Matthew

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very noisy due to i87. Wifi did not work. You cannot stream or more importantly do computer work which i needed to do unfortunately. The electric in the room stopped working correctly and my laptop wouldnt charge but all the lights in room worked. Plugged in outside of room and i was charging again, weird and made me feel unsafe as you see plug adapters in every outlet. Fire hazard big time. Felt like i couldnt sleep long in case a fire happened. Same experience in kingston so i guess its a company wide issue.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 12, 2024
Hello Matthew, We apologize for any inconvenience you experienced during your stay. Our team will investigate the issues mentioned to ensure our standards are being met. Your feedback is valued as it helps us to strive for improvement in our services. Thank you for bringing these matters to our attention.

10/10 Excellent

Andrew

Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Andrew,We are delighted that you had a wonderful stay at our hotel! Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back again soon!

10/10 Excellent

Franklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Manager on Mar 12, 2024
Hello Franklyn,We are thrilled to hear that you enjoyed your stay with us! Please do not hesitate to reach out if there is anything we can assist you with in the future.

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
The entrance was hidden around back which seemed kind of sketchy when I first arrived. Otherwise everything was great.
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Vicky,Thank you for sharing your feedback with us. We're delighted to hear you had a great stay overall. Please feel free to reach out to our management team directly for any future assistance or concerns.

8/10 Good

Caitlin

Liked: Staff & service, amenities, property conditions & facilities
Super comfy bed/pillows/room. Very friendly associates. Nice toiletries. Some older ripped towels in the bathroom. Open packets of condiments with missing straws in the complimentary coffee in room. Otherwise, I'd stay again. They had a nice looking heated pool, but I didn't end up going in.
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Caitlin, Thank you for sharing your recent experience at our hotel. We're delighted to hear you enjoyed our cozy accommodations and friendly staff. We appreciate your feedback on the bathroom towels and in-room amenities, your comments have been noted for future improvements. We hope you give us another chance to experience our heated pool on your next visit.

8/10 Good

olga

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello olga, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Royal
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Brandon,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel and find it royal. Thank you so much, waiting to serve you again!

8/10 Good

Julie

Travelled with partner
Liked: Staff & service
We stay here all the time. The bathroom ceiling tiles need to be replaced along with shower curtain. Shower curtain was ripped and old. There were chopsticks ( in packaging ) thank goodness on floor by the bed. Not happy with that
Stayed 2 nights in Feb 2024
Response from Manager on Feb 22, 2024
Hello Julie, We appreciate your loyalty and value your feedback. Thank you for bringing these details to our attention post-stay. We will address these observations to ensure a more enjoyable experience for future visits.

10/10 Excellent

Czeslaw

Liked: Amenities, property conditions & facilities
Very good
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello Czeslaw,We are pleased to hear that you had a positive experience during your stay with us. Our team works hard to provide excellent service to all our guests. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.

10/10 Excellent

Alain

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Alain,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

2/10 Terrible

Maciej

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a bedbugs bite after i visited this hotel
Stayed 1 night in Feb 2024
Response from Manager on Feb 10, 2024
Hello Maciej,Thank you for bringing this matter to our attention. We take such claims seriously and have stringent pest control measures in place. We recommend reaching out to our management team directly so they can investigate and address your concerns accordingly.

2/10 Terrible

Indrajit

Stayed 1 night in Feb 2024
Response from Manager on Mar 20, 2024
Hello Indrajit,We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly to share any feedback you may have so we can address your concerns and improve our services for future guests.

4/10 Poor

Anne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
2 trash cans immediately inside the door as if it was too much trouble to put them in place, filthy upholstered chair, desk chair torn and ragged, huge stain on the cloth across the bed, not as clean as is should be.It reflects a lack of pride, total indifference. The restaurant attached, however, had good food as well as staff. It was also close to the major highway. unfortunate stay
Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Hello Anne, Thank you for sharing your feedback regarding your recent stay. We apologize for the inconveniences you experienced with the room cleanliness. We appreciate your recognition of our attached restaurant and the service provided by our staff. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really really nice to have a family gathering here Kids really enjoyed it
Stayed 1 night in Jan 2024
Response from Manager on Jan 26, 2024
Hello Rebecca,Thank you for choosing to spend quality time with your family at our hotel. We are delighted to hear that your kids had a great time during your stay. We believe that creating enjoyable experiences for our guests is important, and we are glad to have succeeded in making your family gathering memorable. Please feel free to return anytime to create more wonderful memories with us.

10/10 Excellent

Neal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Neal,We're thrilled to hear that you had an excellent stay with us! We appreciate your rating and hope to welcome you back in the future for another fantastic experience. Should you have any additional feedback or suggestions, we encourage you to reach out to us directly so that we can continue to provide exceptional service.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 22, 2024
Dear Guest,We are thrilled to hear that you had a wonderful stay at our hotel! If you have any further feedback or suggestions, we encourage you to reach out to us directly so that we can continue to improve our services. We hope to welcome you back in the future for another fantastic experience.

10/10 Excellent

Eoin, Ho-Ho-Kus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Eoin,We're glad to hear that you had such a positive experience during your stay with us. We strive to provide exceptional service and it's always rewarding to receive positive feedback. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

kyungkuk, Harrington Park

Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello kyungkuk,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a wonderful experience with us. If there's anything else we can assist you with, please don't hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the future!

6/10 Okay

nancy

Travelled with family, Travelled with group
Disliked: Amenities, property conditions & facilities
the only good thing was it was close to where we needed to be in saugerties. too much $ for the area. should have had more amenities like breakfast. Coffee in dining area didn't work - clerk could not 'unlock' it to change filter. Towels really rough and one stained. Otherwise beds real comfy and cozy in room. Left an envelope w/handwritten 'tips' so I think they are on a learning curve.
Stayed 1 night in Dec 2023
Response from Manager on Jan 10, 2024
Hello nancy, Thank you for sharing your feedback on your recent stay. We appreciate your compliment on our comfortable beds and cozy rooms. We apologize for the inconvenience you experienced with our coffee machine and the condition of the towels. We will address these issues with our team to ensure they are resolved promptly. We appreciate your input and hope to have the opportunity to serve you better in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best for the price
Stayed 1 night in Jan 2024
Response from Manager on Jan 9, 2024
Dear Guest,We appreciate your feedback and are glad to hear that you found our hotel to be a great value. Our team works hard to provide affordable accommodations without compromising on quality. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Edgardo, MANATI

Stayed 4 nights in Dec 2023
Response from Manager on Jan 9, 2024
Hello Edgardo,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. If you have any additional feedback or if there is anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

8/10 Good

Thomas

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We have stayed here a number of times ... very good.
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Thomas,Thank you for your loyalty as a returning guest. We appreciate your continued support and feedback. We strive to maintain the high level of service you have come to expect from our hotel. We hope to welcome you back for another great stay in the future.

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Feb 1, 2024
Hello Alexander,Thank you for choosing our hotel for your recent stay. We appreciate your kind rating and we're glad to hear that you had a positive experience with us. If you have any additional feedback or if there is anything else we can do to make your future stays even better, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Anthony,We are thrilled to hear that you had a wonderful experience during your stay with us! Our team takes great pride in providing exceptional service and creating memorable stays for our guests. If there is anything else we can do to make your future visits even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back soon!

8/10 Good

Julie

Travelled with partner
Liked: Staff & service
Normally love staying here. The shower curtain in our room had a brown stain and was ripped in several places— bathroom needs updating. Bed was nice and comfortable but please change your shower curtain
Stayed 2 nights in Dec 2023
Response from Manager on Dec 28, 2023
Hello Julie,Thank you for your feedback. We appreciate your loyalty as a returning guest. We apologize for any inconvenience caused by the condition of the shower curtain. We appreciate you bringing this to our attention as we continually strive to improve our guests' experiences. Your comments will be forwarded to our management team for their further consideration.

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 13, 2023
Hello nancy,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a fantastic experience with us. We hope to welcome you back soon for another outstanding stay!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, well located, and the staff were helpful.
Response from Manager on Feb 6, 2024
Hello John,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you found our hotel clean and well located, and that our staff were helpful during your stay. We strive to provide excellent service to all of our guests, and it's great to know that we succeeded in making your stay enjoyable. We hope to welcome you back in the future for another pleasant stay.

10/10 Excellent

Kristal

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Manager on Dec 10, 2023
Hello Kristal,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If there is anything else we can do for you in the future, please do not hesitate to reach out. We hope to welcome you back soon!

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness
Room was clean and no issues. No filters for coffee pot or coffee. Overall good service. Definitely needs updating in the decor.
Stayed 5 nights in Nov 2023
Response from Manager on Dec 5, 2023
Hello Holly,Thank you for taking the time to share your feedback with us. We're glad to hear that your room was clean and that you experienced good service during your stay. We appreciate your suggestion regarding the coffee pot and filters, we will definitely consider this for future improvements. While we understand your thoughts on the decor, we strive to provide a comfortable and inviting atmosphere for all our guests. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Ronald

Travelled with family
Acces
Stayed 1 night in Nov 2023
Response from Manager on Dec 5, 2023
Hello Ronald,We apologize for any inconvenience you may have experienced during your stay at our hotel. Guest satisfaction is important to us, and we appreciate your feedback. We are constantly working to improve our facilities and services, and we will take your comments into consideration. Thank you for bringing this to our attention and we hope to have the opportunity to welcome you back in the future.

6/10 Okay

Nona

Travelled with partner
Liked: Staff & service
The clerk was very nice and tried to accommodate .
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Nona,Thank you for taking the time to share your experience with us. We are glad to hear that our clerk was able to provide you with pleasant and accommodating service during your stay. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on Nov 21, 2023
Hello Kimberly,Thank you for taking the time to leave us a review! We truly appreciate your feedback and are delighted to hear that your experience exceeded your expectations. We strive to provide exceptional service and it's gratifying to know we succeeded in doing so. We look forward to welcoming you again in the future for another outstanding stay!

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was suitable for our needs. No complaints at all.
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Peter,Thank you for choosing our hotel for your recent stay. We are delighted to hear that your experience with us was without any issues or complaints. We strive to provide a comfortable and enjoyable stay for all our guests. We hope to welcome you back in the future for another satisfactory experience.

10/10 Excellent

Emilie, Randolph

Liked: Amenities, property conditions & facilities
Close to interstate, easy to check in, restaurant on the premises, coffee is delicious!
Stayed 1 night in Nov 2023
Response from Manager on Nov 17, 2023
Hello Emilie,Thank you for choosing our hotel and taking the time to leave a review. We're glad to hear that you found our location convenient and our check-in process easy. It's also great to know that you enjoyed the restaurant and found our coffee delicious. We appreciate your feedback and hope to welcome you back soon for another great experience.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem
This hotel was absolutely perfect for my four night, five day stay. The room had every amenity I could need, and the bed was very comfortable. Best of all, room service came each day with fresh towels and a change of anything I might have used in the room (ie coffee, soap.) Before reserving, I reviews that criticized this property for being old. Everything in the Hudson Valley is old. Despite its age, this property is well taken care of and the work ethic of the employees is incomparable. I will definitely stay there again.
Stayed 4 nights in Oct 2023
Response from Manager on Nov 5, 2023
Hello Holly,Thank you for your positive review! We're thrilled to hear that you had a perfect stay and enjoyed the amenities and comfort of your room. Our team takes great pride in providing exceptional service and maintaining the property. We're glad that you appreciated their work ethic. We look forward to welcoming you back in the future!

10/10 Excellent

Correy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Manager on Nov 5, 2023
Hello Correy,Thank you for your glowing 5-star review! We are delighted to hear that you thoroughly enjoyed your stay with us. We aim to provide exceptional service and a comfortable experience for all our guests. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future for another fantastic stay.

10/10 Excellent

Mary, saugerties

Stayed 1 night in Oct 2023
Response from Manager on Nov 25, 2023
Hello Mary,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Manager on Nov 4, 2023
Hello Sandra,Thank you for your exceptional rating! We're thrilled to hear that you had a great experience while staying at our hotel. Your feedback means a lot to us and we appreciate you taking the time to share it. We hope to welcome you back again soon for another delightful stay.

8/10 Good

Madeleine, New York

Liked: Cleanliness, staff & service, property conditions & facilities
A good value in the area. Everything you need in a room, and moderately priced hotel. Front desk staff were helpful upon checkin.
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Madeleine,Thank you for choosing our hotel for your recent stay. We're delighted to hear that you found our rooms to be well-equipped and reasonably priced. It's also great to know that our front desk staff provided helpful service during check-in. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Linda,Thank you for taking the time to share your review! We appreciate your positive feedback and are delighted to hear that you had an exceptional experience during your stay. We strive to provide the best service and amenities to all our guests, and we are thrilled to know that we exceeded your expectations. We look forward to welcoming you back on your next visit to our hotel.

10/10 Excellent

Maaya

Stayed 1 night in Oct 2023
Response from Manager on Nov 19, 2023
Hello Maaya,Thank you for leaving a perfect 5-star review! We're thrilled to hear that you had an excellent experience during your stay. Our team works hard to provide exceptional service and exceed guest expectations. We truly appreciate your kind words and look forward to welcoming you back in the future.

10/10 Excellent

Sarah

Stayed 1 night in Oct 2023
Response from Manager on Nov 18, 2023
Hello Sarah,Thank you for taking the time to leave us a positive review! We appreciate your kind words and are delighted that you had a satisfactory experience with us. Please do not hesitate to reach out to us in the future, should you require any further assistance or have any other questions.

8/10 Good

Doug

Liked: Cleanliness
Quiet
Stayed 1 night in Oct 2023
Response from Manager on Oct 27, 2023
Hello Doug,Thank you for letting us know that you found our hotel to be quiet. We strive to provide a peaceful and relaxing environment for all of our guests.