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Reviews of Comfort Suites Saskatoon

2.5 out of 5
Comfort Suites Saskatoon
203 Bill Hunter Ave, Saskatoon, SK

Reviews

8.8

Excellent

Rating 10 - Excellent. 561 out of 1007 reviews" "
Rating 8 - Good. 325 out of 1007 reviews" "
Rating 6 - Okay. 63 out of 1007 reviews" "
Rating 4 - Poor. 30 out of 1007 reviews" "
Rating 2 - Terrible. 28 out of 1007 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sean Peterson - General Manager on Mar 26, 2024
Hello Tracy, and thank you for the Rating. We hope to see you again.

10/10 Excellent

Shanelle

Liked: Property conditions & facilities
Big
Stayed 1 night in Mar 2024
Response from Sean Peterson - General Manager on Mar 26, 2024
Hello Shanelle, and thank you for the 5 STAR Rating!

6/10 Okay

Brayden

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
This hotel is on the edge of the city, which unfortunately means that there isn’t much around it the bathroom in my original room had a visual, bacteria and a red stain on the shower curtain I brought it up to the staff and they moved me rooms within 10 minutes overall it was a decent stay, but things definitely could happen better
Stayed 1 night in Mar 2024
Response from Sean Peterson - General Manager on Mar 20, 2024
Hello Brayden, I am glad our team were able to correct the issue quickly for you and get you into a new room. We hope that this will not keep you from staying with us again.

10/10 Excellent

Jennifer, Spirit River

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, clean Outdoor semi lot is loud
Stayed 1 night in Mar 2024
Response from Sean Peterson - General Manager on Mar 20, 2024
Hello Jennifer, and thank you for the 5 STAR Rating! We are glad you enjoyed your stay with us.

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sean Peterson - General Manager on Mar 20, 2024
Hello Rob, and thank you for the 5 STAR Rating!

8/10 Good

Kyle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comforter on one of the beds was stained with ink
Stayed 1 night in Mar 2024
Response from Sean Peterson - General Manager on Mar 20, 2024
Hello Kyle and thank you for your review and rating. We are sorry that our team neglected to replace the comforter in the room before you checked in. We hope that will not keep you from staying with us again. Until then, travel safe!

2/10 Terrible

Shelley

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We arrived at 4 pm to check in. We were told our room wasn’t ready?? Pardon me? Booked this last September. No one notified us by email or text that our room wasn’t ready. We’re told they’d call us when room was ready, they never did. We waited until 5:20 with a hungry 6 yr old and approached the front desk AGAIN, wanting an approximate time. Girl gave us a key and said you are in room 422.. really?? And when were you going to let us know? Grandson had no time to swim, we had no time to eat or shower before getting to the concert , such a disappointment
Stayed 1 night in Mar 2024
Response from Sean Peterson - General Manager on Mar 11, 2024
I am sorry that your were one of the handful rooms that we were not able to check in until later in the day. We try our best to get all rooms available by 4pm, but do not always succeed due to a number of reasons. I do hope that you were able to take advantage of our pool area in the morning before you checked out and you do afford us another chance to earn your travel trust. Until then, travel safe!

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to sasktel centre
Stayed 1 night in Mar 2024
Response from Sean Peterson - General Manager on Mar 11, 2024
Hello Nicole and thank you for the 5 STAR Rating! We hope to see you again. Until then, travel safe!

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, will definitely stay again. Loved the pool area and the beds and pillows were perfect! Lobby, elevator and pool corners and ledges could use a little better cleaning. But room was spotless!!
Stayed 2 nights in Mar 2024
Response from Sean Peterson - General Manager on Mar 11, 2024
Hello Mary, and thank you for the 5 STAR Review! We are glad you enjoyed your stay with us. Until we see you again, travel safe!

8/10 Good

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was good other than when we got there they did not have my reservation. They told me that Expedia had cancelled my reservation? They were able to get us in a different room thank goodness as we were there for a concert.
Stayed 1 night in Mar 2024
Response from Sean Peterson - General Manager on Mar 20, 2024
Hello Michelle, and thank you for your review. I am glad our team were able to find a space for you that night and hope you stay with us again. Until then, travel safe!

10/10 Excellent

Rachael

Stayed 1 night in Mar 2024
Response from Sean Peterson - General Manager on Mar 26, 2024
Hello Rachael, and thank you for the 5 STAR Rating! We hope to see you again.

6/10 Okay

Carolyne

Travelled with partner
Disliked: Amenities, property conditions & facilities
This used to be a great hotel to stay in but it is getting run down. We were unable to control the heat in our room. Front desk called a couple of times, room temp was 17 degrees and only able to get to 18 degrees before we checked out. Air conditioner/heater was unplugged when we got there, found it wasn't working. Ground level, very noisy.
Response from Sean Peterson - General Manager on Mar 11, 2024
Hello Carolyne. We are sorry that everything was not up to par in your room and we have looked into the situation to make sure everything is working properly now. Thank you for bringing it to our attention.

10/10 Excellent

Melinda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent...very friendly...easy access to hwy 1..will definitely stay here again
Stayed 1 night in Feb 2024
Response from Sean Peterson - General Manager on Mar 11, 2024
Hello Melinda and thank you for your kind words and 5 STAR Rating! We would enjoy having you visit us again the next time you are in town. Until; then, no matter where you travel, travel safe!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool, my son loved it
Stayed 1 night in Feb 2024
Response from Sean Peterson - General Manager on Feb 27, 2024
Thank you for the 5 STAR Rating Michael. We are glad your family enjoyed your time with us. We look forward to seeing you again. Until then, travel safe!

10/10 Excellent

ChonkoChippie

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved the pet friendly options and quiet the whole location was.
Response from Sean Peterson - General Manager on Feb 27, 2024
Thank you for the 5 STAR Rating! We are glad you and your four legged family member enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Colleen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Feb 2024
Response from Sean Peterson - General Manager on Feb 27, 2024
Hello Colleen, and thank you for the 5 STAR Rating! We are glad you enjoyed your stay and hope to see you again. Until then, no matter where you may travel, travel safe!

2/10 Terrible

Cory

Travelled with family
Disliked: Cleanliness, staff & service
The room had no heat control, it was very cold and the thermostat wouldn’t work. the room had boogers on one bed sheet, a used sucker under the other one. Pull out couch had blood stains on the mattress. The ziplock bag with a face cloth in had a big black hair inside it. The pool and hot tub were very dirty. Also breakfast was very limited as food was usually not refilled. I took pictures and showed them to the front desk and they didn’t seem to care. I talked to comfort suite about refunding some money and they offered me 50 percent off my next stay. Needless to say I won’t be going back. A refund would have been a good way to go. Very disappointing place.
Stayed 1 night in Feb 2024
Response from Sean Peterson - General Manager on Feb 27, 2024
I am sorry that you were not satisfied with our response. We do hope to see you again. Until that time comes, travel safe.

8/10 Good

TAMMY, Turtleford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean and politeness when interacting with tge staff
Stayed 1 night in Feb 2024
Response from Sean Peterson - General Manager on Feb 27, 2024
Thank you for the kind words and the rating. We look forward to seeing you again. Take care and travel safe!

10/10 Excellent

justin

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Idk
Stayed 1 night in Feb 2024
Response from Sean Peterson - General Manager on Feb 22, 2024
Thank you for the 5 STAR Rating Justin! We appreciate it and hope to see you again.

10/10 Excellent

Chantale

Liked: Cleanliness, staff & service, property conditions & facilities
Good size rooms, clean. Good Breakfast. Kids loved the slide
Stayed 1 night in Feb 2024
Response from Sean Peterson - General Manager on Feb 20, 2024
Hello Chantale, and thank you for your review and 5 STAR Rating of your stay. We hope to see you again!

8/10 Good

Maggie

Stayed 1 night in Feb 2024
Response from Sean Peterson - General Manager on Mar 20, 2024
Hello Maggie, and thank you for the score!

10/10 Excellent

Dakota

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were excellent
Stayed 1 night in Feb 2024
Response from Sean Peterson - General Manager on Feb 6, 2024
Thank you for the 5 STAR Rating and kind words!

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sean Peterson - General Manager on Feb 6, 2024
Thank you for the 5 STAR Rating!

8/10 Good

Joni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was really good, we were there for a volleyball tournament. We chose this hotel for the included breakfast but missed it because it didn't open until 6:30 and we needed to be at the tournament at 6:45.
Stayed 1 night in Jan 2024
Response from Sean Peterson - General Manager on Feb 6, 2024
We frequently review ours of operation to accommodate as many guests as possible. We are sorry that you were not able to take advantage of our breakfast service during your stay.

10/10 Excellent

Kyle

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally, I found the hotel very nice, and my stay was mostly positive. I didn't have a very restful sleep though, due to the ice machine being outside my room, and also it seemed there was some kind of noisy cart being moved right outside my room as well. This woke me up a couple times during the night. Also, during checkout, the staff didn't ask how my stay was, as I would have told them about the noise and my trouble sleeping if they had asked.
Stayed 1 night in Jan 2024
Response from Sean Peterson - General Manager on Feb 6, 2024
I am sorry that the noise from the ice machine disturbed you during your stay. I am glad that did not tarnish your stay overall. Take care and travel safe!

6/10 Okay

Vivian

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Only had one complaint, when we went to crawl into bed and pulled back the covers you could see the fitted sheet in the bed was clean and had been changed but you could see a dark spot, once we pulled the fitted sheet off you could see a blood spot the size of half the palm of your hand on the mattress protector. So the fitted sheet obviously had been changed but the mattress protector had not and the bed was made without noticing it or without washing the mattress protector. Every thing else was or seemed clean and was great, that was the only downside to the $160 room. We mentioned it on check out but nothing was done to fix or make the situation right.
Stayed 1 night in Jan 2024
Response from Sean Peterson - General Manager on Feb 6, 2024
Hello Vivian and thank you for you review. We have made sure that our team understands the importance of not using stained linens during any part of the process, no matter where it may be located on the bed.

8/10 Good

Danny

Stayed 1 night in Jan 2024
Response from Sean Peterson - General Manager on Mar 20, 2024
Thank you for the score Danny!

8/10 Good

Chance

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice room, nice property. Bath had lots of hair in in it. Had to clean the tub kut before taking a bath.
Stayed 1 night in Jan 2024
Response from Sean Peterson - General Manager on Feb 6, 2024
Thank you for your review and comments on your stay Chance. We will make sure that the appropriate training is undertaken do this does not happen again.

6/10 Okay

Chancler

Travelled with family and small children
Liked: Cleanliness, staff & service
Was clean and friendly staff. Some of the breakfast food did not taste well.
Stayed 1 night in Jan 2024
Response from Sean Peterson - General Manager on Feb 6, 2024
Hello Chancler, and thank you for your review. We are sorry you did not care for our breakfast service during your stay. We are constantly reviewing options to serve and hope you will like it the next time you stay with us.

10/10 Excellent

Jamie, Fernie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sean Peterson - General Manager on Jan 23, 2024
Hello Jamie and thank you for the 5 STAR Rating!

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from Sean Peterson - General Manager on Jan 23, 2024
Thank you for the 5 STAR Rating James!

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sean Peterson - General Manager on Jan 23, 2024
Thank you for the 5 out of 5 Tracy...we hope to see you again!

10/10 Excellent

Ayleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sean Peterson - General Manager on Jan 23, 2024
Hello Ayleigh, and thank you for the 5 STAR Rating! Take care and travel safe!

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sean Peterson - General Manager on Jan 23, 2024
Hi Brooke. Thank you for the 5 STAR Rating! We appreciate it! Take care and travel safe.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sean Peterson - General Manager on Jan 23, 2024
Hello Kristen, and thank you for the 5 STAR Rating!

10/10 Excellent

Sharon

Stayed 1 night in Jan 2024
Response from Sean Peterson - General Manager on Feb 6, 2024
Thank you for the 5 STAR Rating!

10/10 Excellent

Mandie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The extra space in the room.
Stayed 1 night in Jan 2024
Response from Sean Peterson - General Manager on Jan 23, 2024
So glad you enjoyed your stay! Thank you for the 5 STAR Rating, Mandie!

10/10 Excellent

Angele

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet. Friendly staff.
Stayed 1 night in Jan 2024
Response from Sean Peterson - General Manager on Jan 23, 2024
Hello Angele, and thank you for the kind words about our team and the 5 STAR Rating. We hope to see you again. Until then, travel safe!

10/10 Excellent

Deborah, Lloydminster

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect walking distance after a night out at the Sasktel Center.
Stayed 1 night in Dec 2023
Response from Sean Peterson - General Manager on Jan 23, 2024
Hello Deborah, and thank you for the 5 STAR Rating! We are glad you enjoyed your stay and hope to see you again!

10/10 Excellent

Crystal

Stayed 1 night in Dec 2023
Response from Sean Peterson - General Manager on Jan 23, 2024
Thank you for the 5 STAR Rating Crystal!

8/10 Good

Dani

Stayed 1 night in Dec 2023
Response from Sean Peterson - General Manager on Jan 23, 2024
Thank you for the rating Dani! We hope to see you again. Take care and travel safe!

10/10 Excellent

William

Stayed 1 night in Dec 2023
Response from Sean Peterson - General Manager on Jan 23, 2024
Thank you for the 5 STAR Rating, William!

10/10 Excellent

Bernie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sean Peterson - General Manager on Jan 23, 2024
Hi Bernie, we appreciate the Perfect 10! Hope to see you again. Travel safe!

8/10 Good

Colleen, Regina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Sean Peterson - General Manager on Jan 23, 2024
We are glad you enjoyed your stay Colleen!

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sean Peterson - General Manager on Jan 23, 2024
Hello Suzanne and thank you for the 5 STAR Rating! We hope to see you again!

10/10 Excellent

leda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sean Peterson - General Manager on Feb 6, 2024
Thank you for the 5 STAR Rating!

10/10 Excellent

Sarah, Moose Jaw

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet hotel near Sasktel Place, breakfast was good, hotel condition pretty good, some things need replacing soon but normal wear and rear for age of hotel. Nice pool/hot tub & waterslide area. Tim Hortons & Costco nearby. Check in quick with pre-check in through email. Check out was quick and easy.
Stayed 1 night in Dec 2023
Response from Sean Peterson - General Manager on Jan 23, 2024
Hello Sarah, and thank you for your review and 5 STAR Rating! We hope to see you again. Until then, take care and travel safe!

6/10 Okay

Abdul

Travelled with partner
Stayed for the night of December 25th, 2023. Hotel is pretty basic with very small lobby area. I have stayed in Comfort Suits brand in USA and that hotel was much bigger, modern And looks like Suit hotel. Sofas in n lobby have seen better days and now in need of replacement, hallway carpet in need of shampooing. Thee were permanent white stains on the sofa of our room. Pool area was definitely good place for kids with water slides. More lights are required in parking area for sure. I red some reviews of car break ins and was not comfortable parking there but there were no other options available. We expected little more because this hotel not much better than the comfort Inn hotels. Average and basic.
Stayed 1 night in Dec 2023
Response from Jonah on Dec 27, 2023
Thank you for taking the time to share your feedback regarding your recent stay with us on December 25th, 2023. We sincerely appreciate your input as it allows us to identify areas where we can improve and make necessary adjustments.We apologize for any inconvenience you experienced during your stay. Your comments about the size and modernity of our hotel have been duly noted. We understand that your expectations were influenced by your previous experience with Comfort Suites in the USA, and we regret that we did not meet those expectations.Regarding the condition of our lobby sofas and hallway carpets, we apologize for any wear and tear you observed. We are committed to ensuring a comfortable and pleasant environment for our guests, and we will address the issues you mentioned, including replacing worn-out furniture and shampooing the carpets.We are pleased to hear that you enjoyed the pool area, especially for kids, and the water slides. Your positive feedback in this regard is appreciated, and we hope it added to the overall enjoyment of your stay.We take your concerns about the parking area seriously. We are sorry to hear about the discomfort you felt regarding car break-ins. The safety and security of our guests are our top priorities, and we will investigate and take steps to enhance security measures, including addressing the lighting in the parking area.Once again, we apologize for not meeting your expectations and appreciate your feedback. We value your input as it helps us improve our services.

10/10 Excellent

Eldred L

Stayed 1 night in Dec 2023
Response from Sean Peterson - General Manager on Jan 23, 2024
Hello Eldred, and thank you for the PERFECT 10! We are glad you enjoyed your stay. Take care and travel safe!

8/10 Good

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Sasktel Center
Stayed 1 night in Dec 2023
Response from Sean Peterson - General Manager on Jan 23, 2024
Hello Alicia and thank you for the rating. Take care and travel safe!