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Reviews of Mitsui Garden Hotel Sapporo

4 out of 5
Mitsui Garden Hotel Sapporo
6-18-3 Kita Gojo Nishi Chuo-ku, Sapporo, Hokkaido

Reviews

8.6

Excellent

Rating 10 - Excellent. 458 out of 1002 reviews" "
Rating 8 - Good. 415 out of 1002 reviews" "
Rating 6 - Okay. 97 out of 1002 reviews" "
Rating 4 - Poor. 28 out of 1002 reviews" "
Rating 2 - Terrible. 4 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Alexander

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just needs English instructions for the air conditions, as it's all in Japanese. Otherwise great location
Stayed 3 nights in Feb 2024
Response from Mitsui Garden Hotel Sapporo Front Office Manager on Feb 10, 2024
Thank you very much for using Mitsui Garden Hotel Sapporo. Thank you very much for taking the time to share your impressions of your stay with us.We understand that there were many things that we lacked, but we are very happy to hear that you were generally satisfied with the location. However, we apologize for not being able to meet your expectations regarding the air conditioning. We would like to share the opinions we received with the hotel staff and take them into consideration.We will continue to make every effort to provide a comfortable stay for all of our guests, so please use our hotel next time you come to Sapporo and we would appreciate it if you could let us know your impressions. Thank you for posting this time. All of our staff members look forward to your next visit.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Office Manager on Feb 6, 2024
Thank you for your stay at Mitsui Garden Hotel Sapporo and sharing your evaluation. We are pleased to hear that you were satisfied our service. We are proud to get a good score from you. Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Sapporo once again.

10/10 Excellent

Kuhlman

Stayed 3 nights in Jan 2024
Response from Front Office Manager on Feb 17, 2024
Thank you for your stay at Mitsui Garden Hotel Sapporo and sharing your evaluation. We are pleased to hear that you were satisfied our service. We are proud to get a good score from you. Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Sapporo once again.

10/10 Excellent

Nadia Dal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location and base for a stay in sapporo. less than 5 min walk from sapporo station. good size rooms, comfortable, safe and secure. hotel has an onsen which is a great bonus. staff are friendly and helpful. great place to base
Stayed 3 nights in Jan 2024
Response from Mitsui Garden Hotel Sapporo Front Office Manager on Jan 20, 2024
Thank you very much for choosing Mitsui Garden Hotel Sapporo. We would also like to thank you again for sending us your feedback after your departure. All of our employees will continue to work hard to ensure that our hotel continues to satisfy our guests. We hope that you will have another opportunity to visit our hotel when you come to Sapporo again. Mitsui Garden Hotel Sapporo Front Office Manager

10/10 Excellent

Kennedy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel located by the train station. Has an underground route that has many shopping and dining places. It also connects to the train station so you dont have to worry about the bad weather. I enjoyed my stay in this hotel. I slept long and well compared to the two other hotels I stayed at. This hotel probably had a more mature crowd. Hotel was quiet, so I was able to sleep much longer.
Stayed 1 night in Jan 2024
Response from Mitsui Garden Hotel SapporoFront Office Manager on Jan 17, 2024
Thank you for your stay at Mitsui Garden Hotel Sapporo and taking a time for sharing your comment.It seems that you had a comfortable stay during this stay, and we are very happy to read it. We will continue to devote ourselves to becoming a hotel that can be used repeatedly, while listening to your opinions, so we look forward to your continued support of Mitsui Garden Hotel Sapporo.We look forward to welcoming you again.

8/10 Good

Kok Leong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very small for Hokkaido standard. Slightly larger than my hotel in Tokyo. We did not have enough space to open up 2 luggage and have to take turns. Good thing is that it is very near Sapporo stn which we walked 5 mins to get to. Not much dining options nearby, have to go to Sapporo stn for more options.
Stayed 3 nights in Jan 2024
Response from Mitsui Garden Hotel SapporoFront Office Manager on Jan 17, 2024
Thank you for your stay at Mitsui Garden Hotel Sapporo and taking a time for sharing your comment.Regarding room size, we are very sorry that we could not meet your expectations. However we are glad to hear that you were satisfied with the access aspect of being close to Sapporo Station.In the future, all the staff will work hard to improve the service so that they will be satisfied not only in terms of access but also in terms of service.Thank you for your valuable opinion.

6/10 Okay

Ivy

Travelled with family
Liked: Cleanliness, staff & service
Room is small but I think it is common for most of the hotels in Japan. I only stayed for 1 night (late check-in and early check-out), so it was fine for me.
Stayed 1 night in Dec 2023
Response from Mitsui Garden Hotel Sapporo Front Office Manager on Dec 26, 2023
Thank you very much for staying at Mitsui Garden Hotel Sapporo. Thank you again for your feedback after your stay.We will make every effort to further improve our services, and we hope that you will continue to use our hotel in the future and give us your honest feedback. We look forward to welcoming you to our hotel in the future.Mitsui Garden Hotel SapporoAccommodation Manager

6/10 Okay

Jenny

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Size of rooms were on the smaller side. Bed were big and comfortable. Staff was very nice and assisted with holding luggage before check in time. Hotel is walking distance from convenience stores and train station.
Response from Front Office Manager on Dec 19, 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo and taking a time for sharing your comment.It seems that you had a comfortable stay during this stay, and we are very happy to read it. We will continue to improve our quality and service so that we will not be ashamed of the words you received and will not disappoint you the next time you stay.We would appreciate it if you could use our hotel next time you come to Sapporo and let us know what you think. We look forward to serving you again.Mitsui Garden Hotel Sapporo Front Office Manager

6/10 Okay

Siew Hwee

Travelled with partner
Liked: Cleanliness, staff & service
The Onsen is a bit small & always been crowded can’t really able to relax .. room a bit small then expected.
Stayed 3 nights in Nov 2023
Response from 三井ガーデンホテル札幌 宿泊支配人 on Nov 16, 2023
この度は三井ガーデンホテル札幌にご宿泊いただきまして誠にありがとうございました。またご滞在後に感想を賜りましたこと重ねて御礼申しあげます。しかしながら大浴場に関しましてご不便おかけし大変申し訳ございません。今回頂戴したご意見を真摯に受け止め、より多くのお客様にご満足頂けるホテルを目指し精進してまいります。この度は貴重なご意見をありがとうございました。またのご利用をスタッフ一同、心よりお待ち申し上げております。

10/10 Excellent

CHIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sapporo and Kani
Very close to Sapporo station, less than 5 mins walk. Lots and lots of shops, cafes and restaurants surrounding the hotel. Very comfortable bed, complimentary tea and coffee at the lounge daily. We enjoyed their bath facilities and managed to catch some movies on Netflix every evening. We cannot wait to come back for more delicious food.
Stayed 4 nights in Oct 2023
Response from Mitsui Garden Hotel Sapporo on Nov 6, 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo for your recent stay in Japan.We have read your comments about the hotel and we greatly appreciate that you took the time to write them.We are glad you seem to be satisfied with your staying in our hotel.Based on the opinions of our customers, we will strive to be a hotel that can be used repeatedly with the aim of providing satisfactory services.Also, if you have the opportunity to come to Sapporo, please definitely use Mitsui Garden Hotel Sapporo . We look forward from the bottom of my heart.

10/10 Excellent

Mary Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the convenience, walking distance to train station and tourist attractions.
Stayed 3 nights in Oct 2023
Response from Mitsui Garden Hotel SapporoFront Office Manager on Nov 3, 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo and taking a time for sharing your comment.We are very pleased that you were satisfied with the access aspect of being close to Sapporo Station.In the future, all the staff will work hard to improve the service so that they will be satisfied not only in terms of access but also in terms of service.Thank you for posting this time.

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
The bathtub/shower was unsafe for the elderly.
Stayed 3 nights in Oct 2023
Response from Front Office Manager on Oct 26, 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo and taking a time for sharing your evaluation. We are truly regret to learn that it failed to exceed your expectation for your stay this time. We have shared your feedback to all relevant departments. This will no doubt motivate us to provide an even more superior service. It is via guest feedback and customer experiences that we can endeavor to provide our guests with a more luxurious and superior stay.

6/10 Okay

Norie

Travelled with family
Stayed 1 night in Oct 2023
Response from 三井ガーデンホテル札幌 宿泊支配人 on Oct 31, 2023
この度は、三井ガーデンホテル札幌をご利用いただきまして、誠にありがとうございます。お忙しい中ご評価を頂きましたこと重ねて御礼申し上げます。今後も皆さまからのご意見を頂きながら、繰り返しご利用頂けるホテルを目指して日々精進してまいりますので、今後とも三井ガーデンホテル札幌を宜しくお願いいたします。

10/10 Excellent

Manuel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and modern hotel. Good size room, comfortable and clean. Also on 10th floor a very nice lounge for afternoon coffee/tea. All staff are very friendly. Can highly recommend
Stayed 2 nights in Oct 2023
Response from Mitsui Garden Hotel Sapporo Front Office Manager on Oct 17, 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo and taking the time to provide the review for your recent stay.We are proud to hear that our team could provide you a good service. We assure you that we will share the good comments to our team.Our staffs listen carefully to all comments and feedback from our guests to make sure that we can improve our services for the better every day. As we sincerely hope that you will continue to stay with us in the future.

10/10 Excellent

Mieko, Jackson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast was excellent
Stayed 2 nights in Oct 2023
Response from Front Office Manager on Oct 10, 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo and taking the time to provide the review for your recent stay.We are glad to hear that you were satisfied with our service. We look forward to welcoming you back again in near future.

10/10 Excellent

Prabhakar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mitsui Garden Hotel Sapporo Front Office Manager on Sep 27, 2023
Thank you very much for using Mitsui Garden Hotel Sapporo. Thank you very much for taking the time to write a review about your stay.It seems that you had a meaningful stay, and we are very happy to read that you had a meaningful stay. We are very happy to receive this kind of evaluation.We will continue to make every effort to provide a comfortable stay for all of our guests, so please use our hotel next time you come to Sapporo and we would appreciate it if you could let us know your impressions. Thank you for posting this time. All of our staff members look forward to your next visit.

6/10 Okay

Cheryl

Travelled with family
Disliked: Amenities
Room size small compared to Kyobashi Mitsui Garden.
Stayed 4 nights in Sep 2023
Response from Mitsui Garden Hotel Sapporo Front Office Manager on Sep 27, 2023
Thank you very much for using Mitsui Garden Hotel Sapporo. Thank you very much for taking the time to share your impressions of your stay with us.Although there were many things that we lacked, we are very happy to hear that you were generally satisfied with your stay. Words of praise from our customers are our greatest encouragement. However, we apologize for not being able to meet your expectations regarding the spaciousness. We may not be able to address this issue immediately, but we would like to take into account the opinions we received as a future issue.We will continue to listen to your opinions and work hard every day to become a hotel that you will use repeatedly, so we look forward to your continued support of Mitsui Garden Hotel Sapporo. Thank you for posting this time. All of our staff members look forward to your next visit.

10/10 Excellent

Xiao Wei

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Front Office Manager on Aug 9, 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo and taking a time for sharing your evaluation. At the same time we are so delighted to receive your compliments about hospitality of our staff,but our efforts will continue to go into providing our guests with the warmest care as they enjoy their time in our hotel. We are looking forward to you visiting us again.

10/10 Excellent

David

Stayed 4 nights in Jun 2023
Response from Mitsui Garden Hotel Sapporo Front Office Manager on Jul 9, 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo and sharing your evaluation. We are proud to get a good score from you. Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Sapporo once again.  Mitsui Garden Hotel SapporoFront Office Manager

10/10 Excellent

rocky

Stayed 1 night in May 2023
Response from 三井ガーデンホテル札幌 宿泊支配人 on May 31, 2023
過日は三井ガーデンホテル札幌をご利用いただき、誠にありがとうございます。今回のご滞在が快適にお過ごしいただけたご様子で大変嬉しく存じます。頂戴した評価に慢心することなく、今後も高評価を賜れますようスタッフ一同日々努力を重ねて参ります。またのご利用を心よりお待ち申し上げております。この度はご投稿いただきまして、誠にありがとうございます。三井ガーデンホテル札幌宿泊支配人

10/10 Excellent

Dean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location just a few minutes walk from the JR Sapporo train station and nearby subway. A standard queen room was booked for 3 nights (2 travellers) and I was delighted to receive an upgrade offer of 4,000 yen per night which effectively doubled the floor space. Windows can be slightly opened which is great for getting some fresh air. Public bath is functional with one main hot tub. Would be good to include a cold bath as well. The guestroom bath/shower is one of the best I have seen with options for overhead shower, hand held/adjustable shower head and side jets. Tip: make sure to check if you are staying in the main or west buildings as these have their own reception and are located next to eachother. Would gladly stay here again.
Response from 宿泊支配人 on May 24, 2023
Thank you very much for your recent stay at Mitsui Garden Hotel Sapporo. We would also like to thank you for taking the time to provide us with a very detailed feedback on your stay with us. Your comments are a great encouragement to us. We will not be complacent about the positive feedback we have received this time, and all our staff will continue to work hard so that you will repeatedly stay with us in the future. We sincerely look forward to welcoming you again. Thank you very much for your kind contribution. Mitsui Garden Hotel Sapporo Accommodation Manager

8/10 Good

TERENCE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasing stay in a clean and cosy room. Liked the decor, the public bath and proximity to Sapporo Station. A good standard budget hotel - quiet and conveniently located. Included breakfast offered a tasty range of Japanese and Western food.
Stayed 1 night in Apr 2023
Response from Mitsui Garden Hotel Sapporo Front Office Manager on Apr 27, 2023
Thank you very much for choosing Mitsui Garden Hotel Sapporo. Thank you again for taking the time to share your impressions of your stay with us. We are very happy to read that you had a fruitful stay with us. We will continue to strive to be a hotel that you will return to again and again, so please feel free to stay with us again next time you visit Sapporo and let us know your impressions. Thank you very much for your kind attention.Mitsui Garden Hotel Sapporo Front Office Manager

8/10 Good

Ryuichi

Stayed 1 night in Apr 2023
Response from 三井ガーデンホテル札幌  宿泊支配人 on Apr 9, 2023
過日は三井ガーデンホテル札幌をご利用いただき、誠にありがとうございます。またご滞在の評価をお寄せいただき、重ねて御礼申し上げます。今後もお客様のご意見を頂戴しながら、スタッフ一丸となってサービスの向上に努めて参ります。次回札幌にお越しになる機会がございましたら、是非三井ガーデンホテル札幌をご利用ください。またのご利用をスタッフ一同、心よりお待ち申し上げております。この度はご投稿いただき、誠にありがとうございます。三井ガーデンホテル札幌宿泊支配人

10/10 Excellent

ROBERT

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel close to Sapporo station,nice breakfast and all the staff very helpful and happy
Stayed 1 night in Mar 2023
Response from Mitsui Garden Hotel Sapporo Front Office Manager on Mar 16, 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo and sharing your evaluation. We are pleased to hear that you were satisfied our service. We are proud to get a good score from you. Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Sapporo once again.

8/10 Good

James

Travelled with group
Liked: Staff & service
Stayed 2 nights in Mar 2023
Response from 三井ガーデンホテル札幌 宿泊支配人 on Mar 13, 2023
過日は三井ガーデンホテル札幌をご利用いただき、誠にありがとうございます。また、ご滞在のご感想をお寄せいただきましたこと重ねて御礼申し上げます。今回のご宿泊につきまして、概ねご満足いただけたご様子で大変嬉しく存じます。今後もより多くのお客様に繰り返しご利用いただけるホテルを目指し、スタッフ一同サービスレベルの向上に努めてまいります。この度はご投稿いただき、誠にありがとうございました。またのご利用をスタッフ一同心よりお待ち申し上げます。三井ガーデンホテル札幌 宿泊支配人

6/10 Okay

Kwanchanok

Stayed 2 nights in Feb 2023
Response from Front Office Manager on Mar 17, 2023
Thank you for staying at Mitsui Garden Hotel Sapporo. We would also like to thank you again for your evaluation.Thank you very much for your evaluation of our hotel.We will make every effort to provide our guests with a better hotel stay based on the evaluation you have given us.We will make every effort to provide our guests with a better hotel stay.Thank you very much for your kind contribution.We look forward to welcoming you again.

10/10 Excellent

matt

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean room close to station
Stayed 6 nights in Feb 2023
Response from Mitsui Garden Hotel Sapporo Front Office Manager on Feb 19, 2023
Thank you very much for choosing Mitsui Garden Hotel Sapporo. We would also like to thank you again for taking the time to provide us with your feedback on your stay.We are pleased to hear that you were generally satisfied with your stay at our hotel. Many of our guests have commented on the easy accessibility of our location. We are very pleased that you appreciated this. As well as room cleaning we appreciate your compliment.We will make every effort to provide not only convenience but also service that will be praised by our guests the next time they visit our hotel.We would be delighted if you would like to stay at the Mitsui Garden Hotel Sapporo again when you come to Sapporo. We look forward to serving you again.Mitsui Garden Hotel SapporoFront Office Manager

8/10 Good

Z

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from 三井ガーデンホテル札幌 宿泊支配人 on Feb 16, 2023
この度は三井ガーデンホテル札幌をご利用いただきまして、誠にありがとうございます。早々にご滞在のご評価をお寄せくださり、重ねて御礼を申し上げます。今回のご滞在、有意義に過ごされたようで、私共も大変うれしく拝読させていただきました。このようなお客様からのご評価が私どもの何よりの喜びでございます。今後も皆さまに快適にお過ごし頂けるよう日々努力をして参りますので、次回も是非当ホテルをご利用頂き、ご感想をお聞かせ頂ければ幸いでございます。この度はご投稿ありがとうございました。お客様のまたのお越しを、スタッフ一同心よりお待ち申し上げます。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from 三井ガーデンホテル札幌 宿泊支配人 on Feb 11, 2023
この度は三井ガーデンホテル札幌をご利用いただきまして、誠にありがとうございます。早々にご滞在のご評価をお寄せくださり、重ねて御礼を申し上げます。至らぬ点も多くあったと存じますが、お褒めの言葉を頂き、本当に嬉しく存じます。このようなお客様からのお褒めの言葉が、私どもの何よりの励みでございます。今後も皆さまに快適にお過ごし頂けるよう日々努力をして参りますので次回札幌にお越しの際も是非当ホテルをご利用頂き、ご感想をお聞かせ頂ければ幸いでございます。この度はご投稿ありがとうございました。お客様のまたのお越しを、スタッフ一同心よりお待ち申し上げます。

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very polite and professional, hotel very clean and conveniently located next to train station. Would highly recommend.
Stayed 1 night in Feb 2023
Response from Mitsui Garden Hotel Sapporo Front Office Manager on Feb 11, 2023
Thank you very much for using Mitsui Garden Hotel Sapporo. Thank you for taking the time to write us a review of your stay.I know that there were many points that were not enough, but I am really happy to receive words of praise regarding the staff, the hotel, and the location. It is our greatest pleasure to receive such compliments. In the future, we will do our best not to forget the spirit of hospitality so that you can be satisfied with our services. Thank you. Thank you for posting this time. We are looking forward to seeing you again.

8/10 Good

Tuk Yu Alvin

Liked: Staff & service
Stayed 4 nights in Jan 2023
Response from Front Office Manager on Feb 9, 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo and sharing your evaluation. We are pleased to hear that you were satisfied our service. We are proud to get a good score from you. Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Sapporo once again.

8/10 Good

Peter, APO

Liked: Staff & service, amenities, property conditions & facilities
I enjoyed my three-night stay at the Mitsui Garden Hotel! I was able to park my rental car in the garage (rotating loop) right next door (1,500 yen per day; the attendant was very friendly). Check-in was quick; the front-desk staff member too was very friendly. In my booking, I asked for a quiet room on a high floor; I was given an end room on the highest floor. Thank you! Breakfast was good--a variety of mostly healthy items, and the menu changed somewhat daily. The hotel has a small onsen on the second floor, but it was nice. I also liked the fact that the hotel has two washer /dryer machines (one on the 6th floor; one on the 12th), which came in handy. The room itself was a little small, but I knew that when I booked it; the room was clean and well furnished. The hotel is just a few hundred meters from Sapporo Station. It was an easy walk for me. I would gladly consider staying in this hotel again when I return to Sapporo!
Stayed 3 nights in Feb 2023
Response from Front Office Manager on Feb 7, 2023
Thank you for staying at Mitsui Garden Hotel Sapporo West. Also I appreciate for sharing your comments with us. I am happy to hear that you enjoyed current stay with us.We will do our best to make your next stay even more satisfyingThank you very much for your kind review. We look forward to welcoming you again. Mitsui Garden Hotel Sapporo West

8/10 Good

Caroline

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2023
Response from Mitsui Garden Hotel Sapporo Front Office Manager on Jan 24, 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo and taking a time for sharing your evaluation. We listen carefully to all comments and feedback from our guests to make sure that we can improve our services for the better everyday. As we sincerely hope that you will continue to stay with us in the future.

10/10 Excellent

azlan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best hotel
Response from Front Office Manager on Jan 16, 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo and sharing your comment. We are pleased to hear that you were satisfied our service. And also, we are proud to get a good score from you. Our staffs listen carefully to all comments and feedback from our guests to make sure that we can improve our services for the better everyday. As we sincerely hope that you will continue to stay with us in the future. Mitsui Garden Hotel SapporoFront Office Manager

10/10 Excellent

Hsi Jung, Aliso Viejo

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean and convenient!
Response from Front Office Manager on Jan 10, 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo for your recent stay in Japan. We have read your comments about the hotel and we greatly appreciate that you took the time to write them. Our location is very convenient from JR station (5 minutes' walk) and shopping malls, and the nearest exit for basement is next block, it is very convenient for the snow road. Also, There is much to see near our hotel, including The Clock Tower, that is a symbol of Sapporo. Moreover, there are many attractions for tourists to enjoy, the Sapporo Snow festival in the winter and many places for outdoor activities around the city. Your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.

10/10 Excellent

Joett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Response from Front Office Manager on Jan 9, 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo and taking a time for sharing your evaluation.We are pleased to receive your compliments on our staff's service. We listen carefully to all comments and feedback from our guests to make sure that we can improve our services for the better everyday. As we sincerely hope that you will continue to stay with us in the future.  Mitsui Garden Hotel SapporoFront Office Manager

10/10 Excellent

warren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2022
Response from Front Office Manager on Jan 9, 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo and sharing your evaluation.We are pleased to hear that you were satisfied our service and proud to get a good score from you.Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Sapporo once again.  Mitsui Garden Hotel SapporoFront Office Manager

8/10 Good

Kevin

8/10 Good

Junko

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great location. Great breakfast.
Very friendly, but room floor wasn’t very clean. Location is great. Breakfast was superb.
Stayed 3 nights in Oct 2022
Response from 宿泊支配人 on Oct 9, 2022
Dear CustomerThank you for using Mitsui Garden Hotel Sapporo. Thank you for your feedback.However, I am sorry that the floor of the guest room was dirty.I will clean it up quickly.Please use it next time.Best regardsAccommodation: Manager

8/10 Good

Sanami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect! Very close to the JR Sapporo station. The room was clean and the spa was good, however, the breakfast buffet could be better. The breakfast picture looks very nice, but it was not what I expected.
Stayed 1 night in May 2022
Response from Mitsui Garden Hotel Sapporo Front Office Manager on Jun 13, 2022
Thank you for using Mitsui Garden Hotel Sapporo.We would like to express our gratitude to you for your feedback on your stay as soon as possible. We are very pleased that you are generally satisfied with the location and guest rooms.However, regarding breakfast, we are very sorry that we could not meet your expectations.Regarding the breakfast menu, we would like to share it with the restaurant based on the opinions we received and consider to make our customers more satisfied. We will continue to devote ourselves to becoming a hotel that can be used repeatedly, while listening to your opinions, so we look forward to your continued support of Mitsui Garden Hotel Sapporo.Thank you for posting this time.

10/10 Excellent

Ryo

Stayed 1 night in Mar 2022
Response from 宿泊支配人 on Mar 29, 2022
この度は三井ガーデンホテル札幌をご利用頂きまして、誠にありがとうございます。 今回頂戴した評価に慢心することなく、今後もスタッフ一同日々精進に努めて参ります。 またのご利用を心よりお待ち申し上げます。 この度はご投稿頂きまして誠にありがとうございます。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
there was a public bath. it was very comfortable.
Stayed 2 nights in Mar 2021
Response from Front Office Manager on Mar 28, 2021
Thank you for your stay at Mitsui Garden Hotel Sapporo and sharing your comment. We are pleased to hear that you were satisfied public bath and also are proud to get a good score from you. Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Sapporo once again.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only 2 blocks away from JR Sapporo station. Spacious room, great amenities, great shopping.
Stayed 2 nights in Mar 2020
Response from Front Office Manager on Mar 18, 2020
Thank you for your stay at Mitsui Garden Hotel Sapporo and sharing your comment. We are pleased to hear that you were satisfied with our convenient location which is one of the selling points and our service. Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Sapporo once again.

10/10 Excellent

Faisal M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and convenience
Very good location, consider quite spacious. Also there is a lounge area on Level 1 for All hotel guests to chill down, for a coffee or tea
Stayed 2 nights in Feb 2020
Response from Front Office Manager on Feb 29, 2020
Thank you for your stay at Mitsui Garden Hotel Sapporo and sharing your comment. We are pleased to hear that you were satisfied with our convenient location which is one of the selling points and our service. Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Sapporo once again.

6/10 Okay

THANONTAPAUL

Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Wifi was on and off, and I asked their staff to check. However, the method was not right so they could not figure out the problem. They lended router and the problem was solved though...
Stayed 4 nights in Feb 2020
Response from Front office Manager on Feb 10, 2020
Thank you for your stay at Mitsui Garden Hotel Sapporo and taking the time to provide the review for your recent stay. Please accept our sincere apologies for any inconveniences regarding 【 the wifi 】 , which you were dissatisfied with. However, because we rented a router, WIFI We are relieved to be able to use it. We have taken up and shared your feedback to relevant departments for improvements. Your feedback is highly appreciated and we look forward to welcoming you to the Mitsui Garden Hotel Sapporo.

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2020
Response from Front Office Manager on Feb 10, 2020
Thank you for your stay at Mitsui Garden Hotel Sapporo and sharing your evaluation. We are pleased to hear that you were satisfied our service. We are proud to get a good score from you. Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Sapporo once again

8/10 Good

Narongvit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Front Office Manager on Feb 9, 2020
Thank you for your stay at Mitsui Garden Hotel Sapporo and sharing your evaluation. We are pleased to hear that you were satisfied our service. We are proud to get a good score from you. Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Sapporo once again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from Front Office Manager on Feb 9, 2020
Thank you for your stay at Mitsui Garden Hotel Sapporo and sharing your evaluation. We are pleased to hear that you were satisfied our service. We are proud to get a good score from you. Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Sapporo once again.

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2020
Response from Front Office Manager on Feb 9, 2020
Thank you for your stay at Mitsui Garden Hotel Sapporo and taking a time for sharing your evaluation. We listen carefully to all comments and feedback from our guests to make sure that we can improve our services for the better everyday. As we sincerely hope that you will continue to stay with us in the future. Thank you for your stay at Mitsui Garden Hotel Sapporo and taking a time for sharing your evaluation. We listen carefully to all comments and feedback from our guests to make sure that we can improve our services for the better everyday. As we sincerely hope that you will continue to stay with us in the future.