Hot springs

Reviews of Dormy Inn Premium Otaru Natural Hot Spring

3 out of 5
Dormy Inn Premium Otaru Natural Hot Spring
3-9-1, Inaho, Otaru, Hokkaido

Reviews

9.0

Wonderful

Rating 10 - Excellent. 584 out of 1006 reviews" "
Rating 8 - Good. 300 out of 1006 reviews" "
Rating 6 - Okay. 84 out of 1006 reviews" "
Rating 4 - Poor. 27 out of 1006 reviews" "
Rating 2 - Terrible. 11 out of 1006 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

CHARLES, BONITA SPRINGS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located across from the train station and quiet. Nice spa facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tak Chun Thomas Irons

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The decoration of public bathroom is nice, and has a sauna. If they could provide some skin care after the bath, it will be prefect. Moreover, I’m appreciated that this hotel provide the free coffee and noodle when your stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff assistance, older bedrooms but very comfortable
Stayed 1 night in Feb 2024

10/10 Excellent

Shelby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would definitely stay at this property again. The room was perfect, and the property was super quiet despite being amidst the bustling transportation hub. Everything we needed was within walking distance and very convenient!
Stayed 1 night in Dec 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful indoor spa and lovely free dinners
Amazing spa! Front desk staff are so helpful and knowledgeable. Right across from JR and bus station. They even offer a free ramen dinner for guests at 930pm- 11pm if you can manage to stay up late. Ski resort nearby!!!!!
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
내부가 오래된거같긴했는데 좋았어요. 오타루역 바로 앞이여서 더 좋았어요. 대욕장도 좋았고 야식이였던 라멘도 맛있었어요. 조식은 중상이였습니다. 오타루에 또 가게되면 이용할것같습니다.
Stayed 1 night in Dec 2023

10/10 Excellent

Li

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

KH

Liked: Cleanliness
Stayed 2 nights in Nov 2023

10/10 Excellent

Xifan, Walnut

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Duk

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location and many hotel extras such as free bath, ramen and even ice cream !!
Stayed 1 night in Dec 2023

6/10 Okay

Chun Heng

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Property is pretty old and need renovation.
Stayed 1 night in Nov 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Po Yuk Siana

Liked: Cleanliness
Very good
Stayed 1 night in Oct 2023

2/10 Terrible

BRIAN, OXNARD

Stayed 1 night in Oct 2023

8/10 Good

Larry J

Liked: Cleanliness, property conditions & facilities, room comfort
It was about what I'd expect from an inexpensive hotel with very few amenities. The one amenity I totally enjoyed was the hot spring. It had excellent facilities and was a pleasant place to relax (and get clean). The one thing that surprised me was the hugely tattooed gentleman that used the "no tattoo" facility.
Stayed 2 nights in Oct 2023

8/10 Good

YUKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Morning buffet is the best. If you love seafood, you’ll love it. Cons: hotel’s onsen doesn’t allow people with tattoos so if you have tattoos and wanna go to onsen, not recommended.
Stayed 1 night in Sep 2023

8/10 Good

Kijoong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good for travelers.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel, but too popular?
I am a big fan of Dormy Inn, and I was so looking forward to staying at this hotel in Otaru. All staff are very kind and professional, and I felt very comfortable with their hospitality. I understand the hotel is very popular and it was a high season, and they provided a QR code to help us see if the onsen or dining room is crowded; however, making a line everywhere (even at a public hot bath) made me a little tired. But please don't get me wrong--that hotel service and meals are more than wonderful and I really enjoyed staying there.
Stayed 2 nights in Jul 2023

6/10 Okay

Jun

Disliked: Amenities, property conditions & facilities
The hotel facility is very old, only one large and one small towers provided. But the breakfast was amazing. The location is just located opposite side of Otaru station.
Stayed 1 night in Jul 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Across the station; onsen is a plus and all the free items. Ice Cream and Ramen
Stayed 4 nights in Jun 2023

10/10 Excellent

Pui Lam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room is relatively big than other JP hotel. And location is good if you need to use Otaru station/ or bus terminal. There is various choices in the breakfast.
Stayed 1 night in Jun 2023

10/10 Excellent

Pui Lam

Stayed 1 night in Jun 2023

10/10 Excellent

wee shyong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young female staff at check-in spoke fluent English. She was cordial and clear in giving answers for directions and the amenities around the hotel. She was fast and efficient at checking us in. Thank you to her.
Stayed 1 night in May 2023

8/10 Good

Jacqueline Jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was great, jus across the JR station. The q for breakfast can be a little long.
Stayed 2 nights in May 2023

6/10 Okay

Daigo

Liked: Amenities
Adjacent to the Otaru station which is very good for tourists. The property itself is a bit old but still clean and comfortable. The pillow was not good.
Stayed 1 night in Mar 2023

10/10 Excellent

Shiu Tung, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very good location just across train station, walking distance to all tourist attractions & restaurants, the hot spring inside the hotel is good along with a night snack reman!!
Stayed 1 night in Mar 2023

10/10 Excellent

Travis

Stayed 2 nights in Feb 2023

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, great onsen
The building and rooms could use a little updating, but the location itself was perfect and the onsen included for the price? Amazing. Would definitely stay here again if coming to Otaru
Stayed 1 night in Jan 2023

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super good service!
I stayed for one night in Dec 2022 and I thought the hotel wifi was working but not. I tried to get help from the front desk and there was one service staff Japanese lady who spoke really fluent English was really helpful and kind she asked to come up to my room to help us resolve the wifi issue! I stayed on the 9th level and when I hung up the phone, she rang my room bell in almost 1 minutes!
Stayed 1 night in Dec 2022

10/10 Excellent

Lee Ching

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is easily accessable from the Otaru train station. The buffet breakfast spread was great. Ramen supper was a plus. Amenities like microwaves, ice dispenser and washing machine inside the onsen area good for visitors with longer stay

8/10 Good

KIM JOO

Stayed 2 nights in Nov 2022

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room table/tv setup looked a bit dated, but they served their functions. My room was a little tight space, but I was just sleeping one night so it wasn't a problem. The baths were nice EXCEPT for their posters avout tattoos. I know onsens overall have terrible policies preventing people with Tattoos use baths, but the poster saying it wasn't band was in poor choice. I don't have a tattoo but this poster was so small minded and stereo typing that all tattooed people are thugs and criminals. Hotel needs to review their decor (and policies) to be less discriminating of people.
Stayed 1 night in Jun 2022

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel stays I've had in Japan. - Extraordinarily convenient - you walk out of Otaru station and there it is! - Amazing breakfast buffet - so much food, so much variety, high quality sashimi and other ingredients - Sizable onsen baths, perfect way to relax after a long trip - The area is very walkable to shopping districts, the canal, etc, and Otaru station connects you with buses and trains to go anywhere else you need - Friendly and efficient staff Literally zero complaints.
Stayed 1 night in May 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice onsen!
Stayed 2 nights in Sep 2021

6/10 Okay

Fumie

Travelled with family
Disliked: Cleanliness
Only breakfast was good
It’s terrible to park the car. The system doesn’t work correctly before 3pm. The breakfast was super gorgeous ! The cleanliness of the room wasn’t good.
Stayed 2 nights in Jul 2021

10/10 Excellent

aya

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2021

10/10 Excellent

Adam

Stayed 1 night in Jul 2021

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Premium Stay at the Dormy
This is a newer hotel that is part of a Japanese chain so the condition and services were very good. The front desk was attended by several staff so check in was fast. Room was spacious for a Japanese style room with roomy entrance area, sink seperate from bathroom, comfy futon beds and a sitting area in front of the window. Had an onsen style sauna but i dont think it is hot spring water in it. Facility was clean and spacious. There is a restaurant on premises offering free hot soup after 930pm. Parking is indoor underground in a car stacker and will cost $$. Asked for extra pillows and promptly received them. Great comfy place close to the Otaru canal.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Room needs some update
Stayed 1 night in Feb 2020

8/10 Good

EX, Hong Kong

Travelled with family
Disliked: Staff & service
Onsen is very good, front line staff service is very normal. The parking staff is nice
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy stay.
Beyond having a convenient location opposite Otaru station, the staff were friendly and helpful, the place was easy to navigate, and all rather cosy.
Stayed 4 nights in Sep 2019

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel building is old but fine. The location is very good.
Stayed 1 night in Jan 2020

10/10 Excellent

alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Jeff

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for price condition and everything. The location is good 3 minutes from the station . Perfect choice
Stayed 1 night in Jan 2020

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, hot spring was nice and comfortable
Stayed 1 night in Jan 2020
Response from Front Ogawa on Jan 18, 2020
Thank you for your staying at Dormy inn Premium Otaru. We are glad to hear that you enjoyed Hot spring. We are looking foward to meeting you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice onsen on property. Staff very helpful and friendly. Parking convenient and hotel in great location.
Stayed 5 nights in Jan 2020
Response from Front Ogawa on Jan 18, 2020
Thank you for your staying at Dormy inn Premium Otaru. Did you enjoy your trip in Otaru? If you have opportunity, please come again. We are looking foward to meeting you again.