Exterior

Reviews of Les Ursulines

4 out of 5
Les Ursulines
14 rue Rivault, Autun, Saone-et-Loire

Reviews

7.6

Good

Rating 10 - Excellent. 33 out of 127 reviews" "
Rating 8 - Good. 48 out of 127 reviews" "
Rating 6 - Okay. 31 out of 127 reviews" "
Rating 4 - Poor. 11 out of 127 reviews" "
Rating 2 - Terrible. 4 out of 127 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Robin

Liked: Cleanliness, property conditions & facilities, room comfort
Good clean hotel, service was OK.
Stayed 2 nights in Apr 2019

2/10 Terrible

zazie, ardennes

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
overrated, not worth the money
Four star hotel - seriously ??? (1) internet speed beneath all possible standards (2) shower in the bathtub with no mounting bracket (3) breakfast buffet absolutely minimal (4) staff unhelpful (or trained to be so : "sorry, we do not have herbal tea in the mornings" - meaning they have it in the house but refuse to get it for you) (5) room - for 92 euro - discount last minute offer, secret price etc - no electricity, no wifi, very small (6) and to top it all, broken glasses and chipped chinaware. I travel extensively, book at least 50 hotel nights per year, and do not mind simple&clean - but when I book a 4* hotel for a serious amount of money I expect MUCH better. This hotel should be removed from the hotels.com offer.
Stayed 1 night in Oct 2017

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

6/10 Okay

Geoff, UK

Liked: Cleanliness, staff & service
Disliked: Room comfort
Reasonable hotel, well located
Sadly the hotel did not live up to its promise. We had good food and the staff were considerate. None of us (4 people, 2 rooms) slept well, the pillows were the cheapest, nastiest we've ever come across.

6/10 Okay

Frequent travel, US

Liked: Staff & service
Disliked: Property conditions & facilities
Great location and facility BUT ....
This is a fantastic town to stay in and the hotel is a fantastic site, under probably permanent renovation due to its immense size and historical character. It is NOT a 4 star hotel as listed on Expedia and Expedia should know better than to permit this. Breakfast supposedly open until 10am, but as we arrived at 9:20, it was badly depleted and staff made NO effort to replenish it. We would not have stayed to eat but unfortunately paid in advance to Expedia... bad move!

10/10 Excellent

Alain, Geneva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The quietest night we ever spent in a hotel
Probably the quietest night we ever spent in a hotel. Right in the heart of the charming town of Autun, a few steps from the roman cathedral, the best location we could dream of. Nice breakfast with home baked breads, plenty of nespresso coffees, tasty jams served by a friendly "garçon". The only weaknes was the Wi-Fi pretty slow in the room.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellently located with good service.
The hotel (in a former convent) is close to the cathedral and main museum. The bedroom was spacious and comfortable. The members of staff were helpful. Dinner was served on a terrace with a view of the hills to the west. There is a secure garage in the basement.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Nice hotel in cathedral quarter
The hotel was comfortable but the decor is a bit tired. Room was small but it was clean and comfortable. We didn't eat in the hotel. Car parking was difficult.

6/10 Okay

julndy, Geneva

Liked: Cleanliness
Is it a 3 star or 4 star ???
On the les Ursulines own website it states it is a 3 star hotel, then again it is quoted as a 4 star here, also on the entrance of les ursulines there is a 4 star marking. So I am not sure what it is now. The room is very good size but the décor is basic and worn, however the lightings are a bit modern and good . The bathroom is big, has a bath tub, with plastic showerhead, but no shower curtain. So one has to be very careful not to flood the place. Bed and pillows are not comfortable, very small TV. one can hear everything on the corridor and adjacent rooms. it has a pleasant looking garden, and located next to the main attractions, Museum Rolin and the cathedral. It is the best hotel in town according to the hotel's own booklet.

10/10 Excellent

Mature couple, from Milan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very lovely place to stay
We had a wonderful stay. We especially liked the hotel restaurant...had a lovely meal. The location was excellent.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but beautiful.
Park and walk everywhere. Restaurant must be good, it was fully booked. Their recommendation to Le Petit Rotin was excellent.

6/10 Okay

JJ, Santa Barbara, CA

OK hotel
Run down hotel that definitely needs a facelift. Otherwise, the bed was comfortable, and they had a great suite size set up with a bed for our 3-year old son. Too bad it was raining... all of the photos we saw were of the beautiful terrace, which we didn't get to see due to the weather.

10/10 Excellent

Bionic man, Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Choice of pillows would be good
Location great, staff very helpful, would stay here again

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location and hotel
On the edge of a lovely town with wonderful views over the hillside. A stylish hotel that has undergone renovation recently and is still being upgraded. We were given a room equipped for the disabled although neither of us are! I think it would have been quite difficult if we had been as the shower was almost out of reach as was the wardrobe rail. There were a few niggling things that could have been better for this class of hotel but none of that detracted from the lovely location and superb food. Staff were all very helpful. I would certainly stay there again and would recommend it to my friends and family.

8/10 Good

Alice, Doncaster

Liked: Cleanliness, staff & service
Nice Hotel in a great location
This is a nice Hotel currently being refurbished. The Hotel is in a great location within easy access of all the city has to offer

10/10 Excellent

Chris, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location
Stayed only one night, and room was clean and comfortable. Autun is a pretty town and was within easy walking distance. We ate in the restaurant that night, although there were quite a few other restaurants in town. The food was good and staff were very attentive. There is parking under the hotel, but the access is quite steep! Lovely courtyard outside to sit in the sun and have an aperitif before dinner!

8/10 Good

Steve, Guernsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice traditional hotel
Pleasant traditional hotel with very nice staff who spoke a variety of languages. Substantial breakfast available in an airy breakfast room. Parking is available under the hotel but we were able to park in the street without problems. Street parking is a little tight so it helps if you have a small, right hand drive car as it is one way. The hotel is quite well signposted which helps as there is a warren of streets around it.

10/10 Excellent

Chris, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay after a busy working day. Would definitely return.

8/10 Good

Bill, Abertafol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, restaurant not quite as good
The hotel is great: we've stayed there before. A couple of picky things: the service in the restaurant was slow, and a fillet steak was served cold. Wifi is available, but not everywere: it's a bit annoying to have to deal with mail etc in the bar. Also: the restaurant used to be in the old chapel, now it's a bit characterless

6/10 Okay

French Wannabe, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Authentic, Historical, Quiet Hotel
The hotel is an old convent built in approximately the 1800's. If you are ok with rustic you will love this place. If not you may find it to be a disappointment. The town is very quiet with not much to do but nestled in amongst the wine country. The restaurant is fabulous and the staff very friendly.

10/10 Excellent

Rob, Beaconsfield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel in great location.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Amanda, Oxford

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Excellent food but terrible room
The 'OK' rating does not reflect this hotel accurately, as most aspects were either excellent (Food, restaurant service, location, aspect/exterior, bathroom) or very poor (room - so-called double but could barely move, and bed - so small and so uncomfortable that I barely slept at all). There is a refurbishment programme underway - certainly needed as the entire public areas need to be gutted, redecorated and refitted.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Les Ursulines in Autun
Very nice hotel in a beautiful town. Receptionist extremely welcoming. Breakfast very good with lots of choice. Only downside was lack of shower in room. Would like to go back in better weather!

10/10 Excellent

Delphine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon séjour dans un bel hôtel
Un très bon séjour, un cadre verdoyant et très agréable, très bien accueillies à l'hôtel, réceptionnistes attentionnés qui font le petit plus, merci !
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

4/10 Poor

Francois

Disliked: Property conditions & facilities, room comfort
Avis
On arrive dans établissement laissé à l'abandon, le jardin n'est pas entretenu, la climatisation ne fonctionne pas pourtant elle fonctionne dans tous les autres hôtels, le restaurant est fermé en pleine saison!! Bref c'est pas une adresse où je retournerai
Stayed 1 night in Aug 2020

6/10 Okay

Dirk

Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Aug 2020

4/10 Poor

Andre

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Décevant. L'hotel est clairement sur la mauvaise pente... Plus d'air conditionné, jardin pas arrosé, plus de restaurant,... Un si bel endroit! C'est triste!
Stayed 1 night in Jul 2020

10/10 Excellent

Pierre-Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Das Standardzimmer ist unter dem sehr schrägen Dach und daher klein - der Preis ist verhältnismäßig hoch. Positiv ist das hervorragende Essen - das mit 33,-€ für ein 3-Gänge Menue preiswert ist.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La chambre et al salle sont propres, rien à refire.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Personnel discret et efficace, seul bemol : la receptioniste qui nous a fait payer à la fin du sejour était au telephone pendant toute la durée, de la remise de la facture au paiement... Restaurant de l'hôtel : très bien.
Stayed 2 nights in Apr 2019

6/10 Okay

Luca

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2019

2/10 Terrible

Morgane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

2/10 Terrible

Dan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Annika
Det här hotellet sägs vara 4 stjärnor men vi skulle nog bara bedöma det med max 2. Servicen var tafflig och området trist. Detta uppfyllde inte alls förväntningarna och de bilder som finns på mat och miljö stämmer inte överens med verkligheten. Dyrt och dåligt!
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Cadre magnifique mais chambre pas digne d’un 4*
Rapport qualité prix pas au top. Batiment magnifique, personnel accueillant mais ma chambre « supérieur » pour un 4* ne vaut pas le prix payé. A voir il y a des travaux actuellement peux être une bonne surprise la prochaine fois
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helaas was is onze kamer geen douche aanwezig, wel een bad met een losse handdouche, echter geen scherm dat je staand kon douchen
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bonne table idem pour la literie.
Stayed 1 night in Jan 2019

8/10 Good

Jp, Montauban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bonne adresse, tant en hôtellerie que restauration, 40 eme sejour !
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Déçu
Suranné, confort minimal, moquette des couloirs tachée, papier peint de la chambre tachée; etc.
Stayed 1 night in Sep 2018

6/10 Okay

Jan

Liked: Staff & service
Disliked: Cleanliness, room comfort
Prijs niet in verhouding tot kwaliteit; te duur!
Ligging, uitzicht en keuken. Kamer te klein en niet hygiënisch, kortom prijs niet in verhouding tot kwaliteit. Te duur!
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Très bel hôtel à Autun
Très bel établissement, ancien couvent... Ce qui explique la seule note un peu faible attribuée au confort : notre chambre, ancienne "cellule" des religieuses Ursulines, était assez petite, comparée aux standards de ce type d'hôtel. Restaurant extérieur très agréable. Un regrets, lié à Hôtels.com : nous avons dû modifier notre date de séjour, et avons eu une augmentation conséquente du tarif... ce qui ne se serait pas produit à cette hauteur en réservation directe auprès de l'hôtel. Mais c'est la règle du jeu, n'est-ce pas ?
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Les climatisations ne fonctionnaient pas en cette période de grande chaleur. Difficultés pour se garer, garage payant de l'hôtel petit. Personne à l'accueil le matin à 5H30. Arrivée du personnel à 6H45.
Stayed 1 night in Aug 2018

8/10 Good

Kaja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel, very centrally located. Great view from the terrace/ restaurant, although the food cannot fully match the view.
Stayed 1 night in Jul 2018

4/10 Poor

Cry, Varese

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Senza aria condizionata!!
Senza aria condizionata e con il piumone sul letto. Assurdo!
Stayed 1 night in Jul 2018

8/10 Good

Hilde

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2018