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Reviews of Hôtel de Bourgogne

3 out of 5
Hôtel de Bourgogne
6, rue Victor-Hugo, Macon, Saone-et-Loire

Reviews

8.2

Very good

Rating 10 - Excellent. 215 out of 651 reviews" "
Rating 8 - Good. 315 out of 651 reviews" "
Rating 6 - Okay. 81 out of 651 reviews" "
Rating 4 - Poor. 28 out of 651 reviews" "
Rating 2 - Terrible. 12 out of 651 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unassuming exterior, beautifully renovated interior!
Stayed 1 night in Apr 2024

8/10 Good

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un visite à notre fille
Séjour très agréable à l'hôtel de Bourgogne, l'hôtel est très bien placé et tout le personnel est à votre écoute. l'hôtel est bien entretenu et notre chambre était rénovée. Bon petit déjeuner qui reste à taille humaine. Le parking est pratique et il y a deux bornes de recharge. Nous reviendrons Merci
Stayed 2 nights in Dec 2023
Response from dir on Dec 14, 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

J-Louis

Stayed 1 night in Dec 2023
Response from dir on Dec 14, 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

CHRISTIAN

Stayed 1 night in Dec 2023
Response from dir on Dec 14, 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Leigh

Stayed 1 night in Nov 2023
Response from dir on Dec 5, 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Cecile

Stayed 1 night in Nov 2023
Response from dir on Nov 22, 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Bénédicte

Stayed 1 night in Oct 2023
Response from Dir on Oct 29, 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

MARIE CLAIRE

Stayed 1 night in Oct 2023
Response from Dir on Oct 29, 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Karl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful. We booked a second night at the last moment and this was accomplished without any problems .
Stayed 1 night in Sep 2023
Response from dir on Oct 24, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in fine, beds oddly enough new ish and comfortable, run down hotel spaces, dirty room, will not stay again - and only booked as town was quite full
Stayed 1 night in Oct 2023
Response from dir on Oct 24, 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 Good

Jasen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ver clean and tidy place, ood stopping point
Stayed 2 nights in Sep 2023
Response from dir on Oct 4, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 Poor

Jarno

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Het was het allemaal net niet, het was netjes maar nog net niet klaar/af. In de muur zat een scheur in het behang en de plinten in de badkamer waren niet op maat. De kamer liep schuin af hetzelfde geld voor de trap. Voordat we aankwamen was het niet duidelijk dat we moesten reserveren voor een parkeerplaats dus we moesten de auto in de stad neer zetten. Smorgens was er niet echt duidelijkheid hoe het in zijn gang ging en er was ook geen begroeting. Het buffet was matig omdat er niets werd aangevuld daardoor was er bijna niks meer. Bij het uitchecken nam de dame van de receptie eerst even de tijd om alle andere dingen te ordennen en toen we daarna aangaven dat we wilden uitchecken zei ze oke en verder niks, komt niet heel gastvriendelijk over. Ook is het hotel heel gehorig, als degene boven je aan het douchen is klinkt het als een overstroming in onze kamer en verder kan je alles op de gang horen.
Stayed 1 night in Sep 2023
Response from dir on Sep 27, 2023
Beste gast,Bedankt dat je de tijd hebt genomen voor het geven van jouw feedback. Ik had graag gezien dat je een betere ervaring had gehad. Van dit soort feedback kunnen wij desondanks enorm veel leren om onszelf te verbeteren. Wij werken er hard aan om onze gasten een fantastische ervaring te bezorgen, maar in dit geval zijn wij blijkbaar tekort geschoten. Wij hopen dat je ons alsnog een kans zou willen geven om je vertrouwen terug te winnen. Ik kan je garanderen dat wij dan ons uiterste best zullen doen om je een fantastische ervaring te geven waar veel van onze gasten ondertussen van zijn gaan houden.Met vriendelijke groet,

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Friendly hotel with pleasant staff and a nice room and breakfast. Very convenient for an overnight stay in Macon, especially with the secure parking option.
Stayed 1 night in Jul 2023
Response from dir on Sep 27, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

MARQUITA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice older hotel
Lovely older hotel. Staff was helpful. Central location.
Stayed 1 night in Aug 2023

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Central location, clean rooms, economical price! We would stay there again! A short 8-10 minute walk from the train station. Walkable to shopping, groceries and restaurants.
Stayed 2 nights in Jul 2023
Response from dir on Jul 24, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most recent of several stays here for past 20
A very comfortable stay in Macon once again. Walking distance to everything we needed... shops, dining, the market on the quay and Historic Macon city center. Bery comfortable room and bed. It's our go to hotel in Macon. Reasonably priced too. Excellent buffet breakfast.
Stayed 3 nights in Apr 2023
Response from La réception on May 21, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Stephen

Stayed 1 night in Mar 2023
Response from La réception on May 21, 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for Wine Country trip.
We needed a night stay between Macon & Beaujolais. We arrived late, but the restaurant at next door was open. We found street parking (free) and found the hotel to be in good condition with an extremely friendly staff. We would stay here again.
Stayed 1 night in Feb 2023

6/10 Okay

Pavel, Geneva

Travelled with partner
Liked: Staff & service, property conditions & facilities
Charming and rooms are nice
Stayed 1 night in Oct 2022

10/10 Excellent

Garry

Stayed 1 night in Sep 2022

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly situated. Very helpful staff and a cute room. We enjoyed our stay!
Stayed 1 night in Sep 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in good location
Lovely hotel, well situated. Disappointing lack of tea making facility. On site parking was full (and appeared to be completely congested) but we were directed to a car park very close by which was excellent.
Stayed 1 night in Jul 2022

10/10 Excellent

Edward

Stayed 2 nights in Jul 2022

8/10 Good

franco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very professional only down side was no parking at the hotel
Stayed 1 night in Jun 2022

10/10 Excellent

David

Stayed 1 night in Apr 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Nice place for our overnight stop, in the centre of Mâcon. Secure parking. Friendly staff. Good breakfast.
Stayed 1 night in Mar 2022

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central Macon hotel with on-site parking
Enjoyed at overnight visit to Macon, and a stay in the Hotel de Bourgogne. Hotel was easy to find, central and on-site parking was great. My room was comfortable and spacious. Covid practices are in place and all was clean and safe. Recommended for a short stay
Stayed 1 night in Nov 2021

2/10 Terrible

Geoff

Disliked: Staff & service
Stayed 1 night in Oct 2021

8/10 Good

Chris

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel - Shame about the parking
Overall this was a nice and modern hotel. Our room was comfortable and quiet (which was particularly valuable because our dog gets unsettled by loud noises). The hotel parking was not available because we had not booked it in advance. I was disappointed in this because we had specifically chosen this hotel because it had parking and the hotel had not told us that we'd need to reserve parking when we made our reservation. However, we found public parking nearby and we could unload and load the car in the hotel parking. The staff were a bit abrupt occasionally (no apology was made for the lack of parking for example) but were efficient. The breakfast was good.
Stayed 1 night in Aug 2021

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place; bit muddled up with COVID safe service
Nice Hotel. Good place to stay - but a bit muddled up over their COVID procedures at Breakfast. Poor lady at breakfast did her best to serve everything to everybody based on a list completed the night before but couldn't really keep up even though it wasn't that busy. Poor receptionist had to help out leaving reception unattended.
Stayed 1 night in Jul 2020

4/10 Poor

Gordon

Disliked: Staff & service
No comment
No comment
Stayed 1 night in Jul 2020

8/10 Good

Jean Fabian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
The hotel is placed very central in Macon.
Stayed 1 night in Jul 2020

8/10 Good

kate

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very mindful and covid conscious.
Stayed 2 nights in Jun 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very comfortable room. Nice bathroom.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well positioned for Macon and its riverside. Secure parking available. They continue to have ca problem keeping thre hot breakfast warm.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent.. we were driving to south of france from.paris, it was the perfect place to stop for the evening. Great scenery, lovely restaurants and bars... A delightful experience !!
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern room, a very comfortable bed and an amazing shower.
Stayed 1 night in Sep 2019

8/10 Good

Gordon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Milka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Helpful and pleasant staff. Room a little small, but otherwise very good and central location
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay at this hotel. Last time we had a big room with a separate bathroom & an old fashioned bath which we loved. This time we had a small refurbished room which was beautifully clean but not much space for 3 of us. New shower was fantastic although first morning we got up late & the water wasn’t very hot. Next showers were brilliant. Hotel staff very friendly and helpful. Breakfast very good but cost extra. Hotel in good position in old town. Loved Mâcon as a small quiet interesting town. Summary good hotel but a bit expensive for what it is!
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 4 nights in Nov 2018

8/10 Good

Peter, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant room . Good location good restaurant next to hotel. .Parking was full so car a few minutes away , but perfectly acceptable price wise . Not really any communication from staff, but we enjoyed the stay there.
Stayed 1 night in Oct 2018

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wine
Great for touring the vin yards.
Stayed 1 night in Oct 2018

8/10 Good

WOON LUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 days business trip
So good
Stayed 3 nights in Sep 2018

10/10 Excellent

Wayne

Amazing
Only stayed one night, spotlessly clean, very comfortable room but above all the staff were lovely, had a drink in the bar and chatted to a very friendly member of staff who was full of area knowledge and really helpful - hats off to this hotel and I would definitely stay again, even if I had to go out of my way within the area.
Stayed 1 night in Aug 2018

8/10 Good

itma, Macon, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in central Macon
The friendly staff were able to manage our very late check-in. It has good facilities, which included secure parking and our room had an outstanding shower. We did not have the breakfast, which looked very good and fresh but pricey. We were travelling as a family and it worked well. Its central location should work well for people doing business in Macon.
Stayed 1 night in Aug 2018

6/10 Okay

J, London

Liked: Cleanliness, staff & service
Central location: useful as an overnight stop
Room was functional but correct. No facilities in hotel itself but close to old town for restaurants.
Stayed 1 night in Aug 2018

10/10 Excellent

carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here in Macon!!
Hotel is a wonderful place to stay. Although staying for only 1 night, they were accommodating and generous. I highly recommend this hotel for the comfortable beds, cleanliness, and the staff — they were awesome.
Stayed 1 night in Aug 2018

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for a tourist visit
Very warm welcome when we arrived- helpful suggestions to someone arriving on a Sunday (fair number of restaurants closed) Older building has character and modern updates
Stayed 1 night in Jun 2018

2/10 Terrible

Nool, Windsor Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lacks sufficient parking which mandates parking in a public lot Filthy room Booked "Superior Elegant Room". Rarely has the English language been so abused.
Stayed 2 nights in Jun 2018