Reception

Reviews of Novotel SP Jardins

3.5 out of 5
Novotel SP Jardins
Alameda Campinas, 1435, Jardim Paulista, São Paulo, SP

Reviews

8.6

Excellent

Rating 10 - Excellent. 346 out of 823 reviews" "
Rating 8 - Good. 350 out of 823 reviews" "
Rating 6 - Okay. 90 out of 823 reviews" "
Rating 4 - Poor. 26 out of 823 reviews" "
Rating 2 - Terrible. 11 out of 823 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Rosario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Manoella B Andrade on Feb 27, 2024
Prezada Sra. Rosario, Agradecemos a sua avaliação e esperamos revê-la em breve. Atenciosamente,

10/10 Excellent

nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Julia B. - Sub Gerente on Feb 20, 2024
Olá Nicole,Muito obrigada pela sua avaliação positiva! Será um prazer recebê-la novamente. Atenciosamente, Julia B Sub Gerente

8/10 Good

David, Goodyear

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Staff and breakfast. Bed was lower quality and older than expected. Shower was small and cramped. We has a pleasant stay but for the money I was expecting, a bit higher quality,
Stayed 1 night in Feb 2024
Response from Julia B. - Sub Gerente on Feb 20, 2024
Dear Mr. David, Thank you for sharing your experience at Novotel SP Jardins. We hope to welcome you again very soon. Kind Regards, Julia B - Assistant Manager

10/10 Excellent

Ricardo

Stayed 2 nights in Jan 2024
Response from Carla Gaddi on Jan 15, 2024
Prezado Sr. Ricardo.Agradecemos o tempo dedicado em avaliar sua hospedagem no Novotel São Paulo Jardins. Esperamos revê-lo em breve. Atenciosamente, Carla Gaddi

10/10 Excellent

ARIANY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Carla Gaddi on Dec 18, 2023
Prezada Sra Ariany,Agradecemos o tempo dedicado em avaliar sua hospedagem no Novotel São Paulo Jardins.Esperamos revê-la em breve. Atenciosamente, Carla Gaddi

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, would recommend
The hotel is lovely, all staff were friendly and front desk staff speak Portuguese and English which is excellent. The rooms were a good size, beds were comfortable, the breakfast was good quality. The hotel was in a safe location and not too far of a walk from shopping and subway.
Stayed 1 night in Oct 2023
Response from Carla Gaddi on Nov 13, 2023
Dear Mr. William,We appreciate your comments about your stay at Novotel São Paulo Jardins.It was a pleasure received yours congratulations. We will be sure to share your comments with the entire team.Looking forward to welcoming you again, please accept our best regards.Yours sincerely,Carla Gaddi.

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Convenient area. Close to lots of great restaurants. Staff was very friendly and welcoming.
Stayed 1 night in Aug 2023
Response from Manoella B Andrade on Aug 29, 2023
Dear Asheley, We very much appreciate your comments regarding your stay at the Novotel São Paulo Jardins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Alexandre

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good room maintenance
Stayed 2 nights in Jun 2023
Response from Manoella B Andrade on Jul 3, 2023
Prezado Sr. Alexandre, Agradecemos a sua avaliação. Atenciosamente,

10/10 Excellent

Bruno

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Julia B. Sub Gerente on May 31, 2023
Olá Bruno, Muito obrigada pela sua avaliação. Esperamos recebê-lo em breve novamente.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in an executive room on a higher floor that had a nice city view. I really liked the surrounding neighborhood. Good breakfast.
Stayed 1 night in Apr 2023
Response from Julia B. - Sub Gerente on Apr 8, 2023
Dear Mrs. Elizabeth, Thank you for sharing your great experience with us. He hope to welcome you again very soon! Kind Regards,

6/10 Okay

Gregory, Seattle

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The Novotel SP Jardins is an ordinary hotel, not great, nor terrible, just average. It gets the job done, without anything notable on the positive side. The place is a little run down, but still functional. The breakfast is acceptable, but nothing special. If your needs are basic, the hotel will do fine.
Stayed 2 nights in Mar 2023
Response from Julia B. Sub Gerente on Apr 1, 2023
Dear Mr. Gregory, Thank you for sharing your experience with us. We hope to welcome you again very soon. Regards,

8/10 Good

DENISE

Travelled with group
Liked: Cleanliness, staff & service
Worthwhile stay!
It is a good place to stay in SP. Nice location, is inexpensive, excellent breakfast buffet, nice service. I did not use the other services, so I can't comment. But I will stay there again
Stayed 3 nights in Nov 2022

6/10 Okay

Flora

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2022

8/10 Good

Kaio

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall great stay. Very well located. Only issue was our bedroom it self, maintenance is way past due. Paint falling off the ceiling, shower door about to fall off
Stayed 1 night in Jun 2022
Response from Manoella B Andrade on Jul 14, 2022
Dear Kaio, Thank you for taking the time to tell us about your experience at the Novotel SP Jardins. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Claudio, Longueuil

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tks
Stayed 2 nights in May 2022
Response from Manoella B Andrade on Jun 23, 2022
Olá, Agradecemos a sua avaliação. Atenciosamente,

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Novotel is a good place to Stay in Sao Paulo - very good location in Jardins close to a lot of restaurants and Park Ibirapuera. The hotel is clean and comfortable with a good breakfast buffet.
Stayed 2 nights in May 2022
Response from Manoella B Andrade on Jun 23, 2022
Dear Ronald, We very much appreciate your comments regarding your stay at the Novotel SP Jardins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Okay

denise

Stayed 3 nights in Apr 2022
Response from Julia Belviso - Sub Gerente on May 1, 2022
Olá, Muito obrigado por sua avaliação. Esperamos recebê-lo novamente em breve,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Novotel Jardins
Very pleasant, good service. Bar/restaurant is great. Location is the best advantage.
Stayed 1 night in Dec 2021
Response from Manoella B Andrade on Dec 6, 2021
Prezado Sr. Cid, Agradecemos a sua avaliação e esperamos revê-lo em breve. Atenciosamente,

8/10 Good

Yuichi

Liked: Cleanliness
Stayed 1 night in Oct 2021
Response from Manoella B Andrade on Nov 19, 2021
Olá Yuichi, Agradecemos a sua avaliação. Atenciosamente,

10/10 Excellent

Sandrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Manoella B Andrade on Nov 19, 2021
Olá Sra. Sandrine, Agradecemos a sua avaliação e esperamos revê-la em breve. Atenciosamente,

10/10 Excellent

Dalva

Stayed 2 nights in Jan 2021

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great find .. everything close by
I needed a change from Paulista... found this ... a great find just what I needed, beautiful area , everything on your doorstep
Stayed 2 nights in Oct 2020
Response from Slaviero Essential Jardins on Oct 15, 2020
Dear Mr. Dono, We would like to thank you for taking the time to evaluate us, the feedback we receive from you is always of great importance. We are glad to know that you liked our neighborhood and surroundings. We hope to receive you soon againd. Best Regards, Slaviero Jardins Staff

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom is way to small, TV is old model and lacks enough power plugs throughout the room. Needs adapters for US power cables.
Stayed 5 nights in Jan 2020
Response from Rogério Panitz Garcia on Feb 3, 2020
Good Morning! My name is Rogério and Geração do Slaviero Jardins. I want to thank you for your stay with us and for your time in evaluating. For us it is always a pleasure to receive well and continue to improve our services. Take the opportunity to wish a great week. Always feel welcome! Regards from all our team

10/10 Excellent

MIRIAM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Rogério Panitz Garcia on Jan 8, 2020
Miriam, boa tarde! Meu nome é Rogério e gerencio o Slaviero Jardins. Quero agradecer por sua estada conosco e por seu tempo em nos avaliar. Para nós sempre é um prazer receber bem e seguir aprimorando constantemente os nossos serviços. Aproveito para lhe desejar um ótimo ano de 2020. Sinta-se sempre bem-vinda! Um abraço de todo o nosso time,

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My SP hotel, today and always
I always use Slaviero Jardins on my trips to Sao Paulo, and that's once a year at leat. Great room, nice location for restaurant and business trips. Very convenient for working.
Stayed 8 nights in Sep 2019
Response from Rogério Panitz Garcia on Oct 11, 2019
David, thank you for choosing us on your visits to Sao Paulo. For us it is always a pleasure. Feel very welcome!

8/10 Good

Marcelo

Liked: Cleanliness, staff & service, room comfort
Good hotel. Facilities are ok, with the exception of the fitness center, which needs upgrading. Excellent breakfast.
Stayed 2 nights in May 2019
Response from Rogério Panitz Garcia on May 25, 2019
Marcelo, bom dia! Meu nome é Rogério e gerencio o Slaviero Jardins. Quero agradecer por sua estada conosco e por sua avaliação. Para nós sempre é um prazer receber as pessoas com carinho e gentileza. Lhe desejo um ótimo final de semana! Sinta-se sempre bem-vindo! Um abraço de todo o nosso time,

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great breakfast, clean room and refurbished
Stayed 1 night in Apr 2019
Response from Rogério Panitz Garcia on May 2, 2019
Good Morning! My name is Rogério and I run Slaviero Jardins. I want to thank you for your stay with us and for your evaluation. For us, it is always a pleasure to receive people with affection and kindness. I wish you a great weekend! Always feel welcome! A hug from our entire team, Rogério Panitz Garcia Slaviero Hotéis

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value!
Lovely staff, very helpful every step of the way, including letting me store my bags between checking out and leaving for my flight. Breakfast was delicious and, though I went out for other meals, the offerings looked great as well! The bed was a little stiff and the bathroom door wouldn’t completely shut. I wish softer towels were available. The latter two notes are pretty minor though as I thoroughly enjoyed my stay and the location.
Stayed 2 nights in Apr 2019
Response from Rogério Panitz Garcia on Apr 17, 2019
Good morning! My name is Rogério and I am the manager of Slaviero Essential Jardins. I want to thank you for your stay with us and for your evaluation. For us, it is always a pleasure to receive people with affection and kindness. I wish you a great week and a happy Easter! Feel always welcome! A hug from our entire team,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was good in general. Specially the customer service. But the breakfast, there weren’t much choices even it was a buffet.
Stayed 1 night in Feb 2019
Response from Rogério Panitz Garcia on Feb 21, 2019
ood Morning! My name is Rogério and I run the Slaviero Essential Jardins. I want to thank you for your stay and for your evaluation of our services. I will be attentive to your observation about the breakfast. I wish you a great weekend and always make yourself welcome

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Slaviero Essential São Paulo Jardins
Staying at Slaviero Essential São Paulo Jardins was very good. The front desk staff was especially helpful. The area is nice, has plenty of restaurants, and is close to the park. I would definitely recommend to friends and family. Note - they will not hold your bags after check out.
Stayed 1 night in Dec 2018
Response from Rogério Panitz Garcia on Jan 17, 2019
Hello, my name is Rogério and I am the manager of Slaviero Essential Jardins. I want to thank you for your stay with us. For us it is always a pleasure to receive people with affection and kindness. I hope we can see you in your next stay in Sao Paulo. I wish you a great year of 2019 and always feel welcome !!!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and amenities. Close to parks and shopping
Stayed 3 nights in Nov 2018
Response from Rogério Panitz Garcia on Jan 16, 2019
Hello, my name is Rogério and I am the manager of Slaviero Essential Jardins. I want to thank you for your stay with us. For us it is always a pleasure to receive people with affection and kindness. I hope we can see you in your next stay in Sao Paulo. I wish you a great year of 2019 and always feel welcome !!!

10/10 Excellent

Alison, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. We enjoyed our stay. It is close to the downtown art galleries, restaurants and park.
Stayed 6 nights in Oct 2018
Response from Rogério Panitz Garcia on Jan 16, 2019
Hello, my name is Rogério and I am the manager of Slaviero Essential Jardins. I want to thank you for your stay with us. For us it is always a pleasure to receive people with affection and kindness. I hope we can see you in your next stay in Sao Paulo. I wish you a great year of 2019 and always feel welcome !!!

10/10 Excellent

John, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my home in São Paulo since I discovered it last year. The staff are always willing to assist in any way. The breakfast is amazing and the rooms are very nicely appointed and are quiet and comfortable. The location within the Jardins area is great for walking to restaurants or shopping and is safer than other more active areas of the city.
Stayed 4 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and comfortable room
Stayed 1 night in Aug 2018

10/10 Excellent

M

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2018

8/10 Good

Sunil, Trinidad and Tobago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel within walking distance to Avenida Paulista.
Stayed 2 nights in May 2018
Response from Rogério Panitz Garcia on Jan 14, 2019
Hello, my name is Rogério and I am the manager of Slaviero Essential Jardins. I want to thank you for your stay with us. For us it is always a pleasure to receive people with affection and kindness. I hope we can see you in your next stay in Sao Paulo. I wish you a great year of 2019 and always feel welcome !!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, one of the best. Good location, good internet.
Stayed 3 nights in Apr 2018
Response from Rogério Panitz Garcia on Jan 16, 2019
Hello, my name is Rogério and I am the manager of Slaviero Essential Jardins. I want to thank you for your stay with us. For us it is always a pleasure to receive people with affection and kindness. I hope we can see you in your next stay in Sao Paulo. I wish you a great year of 2019 and always feel welcome !!!

8/10 Good

Anthony

Liked: Staff & service
I would come back
Hotel is well located and service is good. I'd stay there again on return trips to Sao Paulo.
Stayed 1 night in Mar 2018
Response from Cristiane F on Mar 20, 2018
I´d like to thank you for your comments about your stay with us. We are waiting for you visit. Sincerely,

10/10 Excellent

Osvaldo, Asuncion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the safest area of São Paulo
The hotel location is great, the rooms clean and the staff is awesome. Close to Paulista Avenue and some malls. The breakfast is huge with different kinds of Brazilian snacks, fruits, juices, and a regular continental breakfast. I really enjoyed to stay in here.
Stayed 3 nights in Dec 2017
Response from Rogério Panitz Garcia on Jan 16, 2019
Hello, my name is Rogério and I am the manager of Slaviero Essential Jardins. I want to thank you for your stay with us. For us it is always a pleasure to receive people with affection and kindness. I hope we can see you in your next stay in Sao Paulo. Always feel welcome !!!

10/10 Excellent

Karel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Karel Sao Paulo 2017
Very good value!
Response from Rogério Panitz Garcia on Jan 14, 2019
Karel, agradeço por sua estadia e por sua avaliação. Sinta-se sempre bem-vindo(a)!!

10/10 Excellent

Diana, Ecuador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were very confortable and cozy.
Sao Paulo Is a very clean city with many places to visit and enjoy. The weather was fantastic and the Hotel was at the right place of all the amenities and activities of the city. We enjoyed our stay in the city.
Stayed 5 nights in Nov 2017

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Comfortable Stay.
The staff was friendly from housekeeping to the front desk. The morning breakfast was very good. The rooms were clean and comfortable. The only downside was for foreigners who don't speak Portuguese; very little English was spoken and the TV had no international stations in other languages
Response from Rogério Panitz Garcia on Jan 14, 2019
Hello Tim, my name is Rogério and I am the manager of Slaviero Essential Jardins. I want to thank you for your stay with us. For us it is always a pleasure to receive people with affection and kindness. I hope we can see you in your next stay in Sao Paulo. Always feel welcome !!!

8/10 Good

Emilio, Rochester, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, even better staff
I stayed here before, and I will be back. The staff is awesome, the room is clean and quiet, besides is very well located, you can walk around without any problems.
Stayed 5 nights in Aug 2017
Response from Cristiane F. on Sep 27, 2017
Dear Emilio, thank you for your nice words. It does make us feel very proud knowing that we are at such a high consideration from you. Cristiane F. Gerente Geral

8/10 Good

Aline, Baltimore MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
This hotel was nice. The location is close to restaurants and bakeries. You can walk around with no problems. The hotel has a nice breakfast with lots of varieties. Rooms are clean and spacious. Bathroom is a little small but updated. They just need to put an iron board in the room. Receptionists were nice. Some need to smile more than others. But overall great stay.
Stayed 2 nights in Jun 2017
Response from Rogério Panitz Garcia on Jan 16, 2019
Hello, my name is Rogério and I am the manager of Slaviero Essential Jardins. I want to thank you for your stay with us. For us it is always a pleasure to receive people with affection and kindness. I hope we can see you in your next stay in Sao Paulo. Always feel welcome !!!

8/10 Good

ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Rogério Panitz Garcia on Jan 14, 2019
Agradeço por sua estadia e por sua avaliação. Sinta-se sempre bem-vindo(a)!!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for the money.
Great breakfast! Nice size rooms but very small bathrooms. I would stay here again.
Response from Cristiane F. on May 22, 2017
It was with great satifaction we received your coments. We are looking forward for your next stay. Sincerely, Cristiane F

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in good safe location
We had a comfortable 5-night stay at Slaviero Executive Jardins. We had a smooth check in although we arrived at 4am...staff was friendly and spoke decent English. This is more of a business hotel but works great for casual travelers too. The room was large and clean...only comment is that the bathroom had a musty smell as ventilation was not great and water in the shower did not drain well. Breakfast offered a good selection and was satisfying. Location is safe and quiet and within a 20-minute walk of Avenida Paulista. Would stay again.
Response from Rogério Panitz Garcia on Jan 14, 2019
Fernando, agradeço por sua estadia e por sua avaliação. Sinta-se sempre bem-vindo!!!

8/10 Good

Ian

Liked: Cleanliness, staff & service, room comfort
Decent Hotel with Nice Breakfast.
Decent hotel, what stood out was the breakfast which had a decent spread of hot and cold food as well as pastries - family friendly. Don't expect the Ritz. Building is a bit dated, but the service makes up for it. It's a long walk to Paulista (1km) would have preferred to book something closer but a quick Uber is fine.

10/10 Excellent

Emilio, Rochester, United States of America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mike and Gail, Montreal Quebec, Canada

Liked: Cleanliness, staff & service, room comfort
Good hotel in Sao Paolo at an excellent price
The bed was very comfortable, the included breakfasts were very good and the location was excellent