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Reviews of Mercure Sao Paulo Moema Hotel

3.5 out of 5
Mercure Sao Paulo Moema Hotel
Avenida Lavandisca 365 Moema, São Paulo, SP

Reviews

8.4

Very good

Rating 10 - Excellent. 125 out of 301 reviews" "
Rating 8 - Good. 114 out of 301 reviews" "
Rating 6 - Okay. 45 out of 301 reviews" "
Rating 4 - Poor. 13 out of 301 reviews" "
Rating 2 - Terrible. 4 out of 301 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Adnan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Met all our expectations. Clean apartment, good amenities, friendly staff, especially Alexandra. Amazing breakfast. Only downside is it is close to CGH Airport approach, so you may hear the noise of planes landing through 11pm.
Stayed 1 night in Sep 2023

10/10 Excellent

Geoffrey

Liked: Cleanliness, amenities, property conditions & facilities
Initially, I was skeptical, but I ended up really enjoying my stay. Everyone was very polite and helpful.
Stayed 4 nights in Mar 2023
Response from Michael on May 26, 2023
Dear Geoffrey,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Michael DamascenoCoordenador da RecepçãoMercure SP Moema

6/10 Okay

Roberta

Liked: Cleanliness
Nada demais
Local sem muita coisa em volta, quarto ok. Achei caro para o que oferece. Café da manhã bem mais ou menos.
Stayed 4 nights in Nov 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Ratio price quality very low.
In the overall, found it a bit weak. Several problems with the room, stayed 2 nights and had no cleaning after 1 night, asked more towels and they never delivered, sound isolation is non existent, i asked a king bed, had 2 singles and they couldnt do anything for being overbooked. The weirdeste detail is the room had only 1 glass window instead of two and the excuse given was due to security reasons. There was a black shelf to replace the missing window but all sound and cold was coming from outside. Breakfast was decent. Nothing special. Staff wasnt very helpful. The hotel in the overall isnt bad but far of the quality from they charge.
Stayed 2 nights in Nov 2021

10/10 Excellent

Reinaldo

Business traveller
Liked: Cleanliness, room comfort
Atende as espectativas
Hotel comfortável e pratico. Cumpre o que promete.
Stayed 4 nights in Feb 2021
Response from Michael Damasceno on Apr 14, 2021
Prezado Sr. Agradeço muito pelos comentários sobre sua hospedagem no Mercure SP Moema. Seus comentários serão compartilhados com a nossa equipe. Tenho certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigada mais uma vez por compartilhar a sua experiência e espero revê-lo em breve no Mercure SP Moema. Michael Damasceno Coordenador de Receção

8/10 Good

Carlos

Business traveller
Liked: Cleanliness, staff & service
Very nice location.
Stayed 3 nights in Oct 2019
Response from Fran on Dec 12, 2019
Dear Mr. Carlos, It was with joy that we received your review =) We hope to welcome you soon! We are at your disposal Francini Carrião Mercure SP Moema

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Fran on Oct 1, 2019
Olá, Agradecemos muito que tenha nos avaliado! Esperamos acolhê-lo (a) em breve. Abs, Francini Carrião Mercure SP Moema

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in May 2019
Response from fran on Jun 5, 2019
Prezado Sr (a) Agradecemos que yenha nos avaliado! A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de acolhe-lo (a) novamente, queira aceitar os nossos melhores cumprimentos. Francini Carrião Mercure SP Moema

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and good service
Excellent service and room was OK. I did like the breakfast and the fact that it is locate in a safe area and quite close to Ibirapuera Park which is a plus.
Stayed 5 nights in Sep 2018
Response from Fran on Oct 16, 2018
Dear Mr. Cristian, It was great to received your evaluation. Your satisfaction is the best reward for our employees who work every day to provide you an impeccable service. In the hope of welcoming you again, please accept our best regards. Francini Carrião Mercure SP Moema

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2018
Response from Fran on Oct 31, 2018
Prezado Sr (a), Foi com alegria que recebemos a sua avaliação =) Na expectativa de acolhe-lo (a) novamente, queira aceitar os nossos melhores cumprimentos. Francini Carrião Mercure SP Moema

8/10 Good

Weili

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sao Paulo
The stay was comfortable, service was good and the location is very good.
Stayed 7 nights in Sep 2018
Response from Fran on Oct 11, 2018
Dear Mr. Weili, It was with joy that we received your evaluation =) We will not stop sharing your comment with the whole team. Your satisfaction is the best reward for our employees who work every day to provide you an impeccable service. In the hope of welcoming you again, please accept our best regards. Francini Carrião Mercure SP Moema

8/10 Good

Weili

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am happy with the hotel.
Stayed 3 nights in Sep 2018
Response from Fran on Sep 25, 2018
Dear Mr. Weili, It was with joy that we received your evaluation =) We will not stop sharing your comment with the whole team. Your satisfaction is the best reward for our employees who work every day to provide you an impeccable service. In the hope of welcoming you again, please accept our best regards. Francini Carrião Mercure SP Moema

6/10 Okay

Philip

Liked: Staff & service
Good location
Great location and price. The hotel is nice but needs some updating. Great food locations in walking distance.
Stayed 3 nights in Sep 2018
Response from Fran on Sep 17, 2018
Dear Mr. Philip, It was with joy that we received your evaluation! Your satisfaction is the best reward for our employees who work every day to provide you an impeccable service. We would like to share that we have started our improvement process. We changed all the showers, all the mattresses, we are painting the rooms and we have already renovated 3 units. Hope that in a future lodging you can know it. Regards - Francini Carrião Mercure SP Moema

6/10 Okay

Philip

Liked: Staff & service
Disliked: Room comfort
Great location and great price
The hotel is located in a great area. There were lots of restaurants close enough to walk to. The breakfast was good. Beds were very firm.
Stayed 4 nights in Sep 2018
Response from Fran on Sep 17, 2018
Dear Mr. Philip, It was with joy that we received your evaluation! Your satisfaction is the best reward for our employees who work every day to provide you an impeccable service. We would like to share that we have started our improvement process. We changed all the showers, all the mattresses, we are painting the rooms and we have already renovated 3 units. Hope that in a future lodging you can know it. Regards - Francini Carrião Mercure SP Moema

6/10 Okay

Anita, Moema, São Paulo, Brasil

Liked: Cleanliness, staff & service, room comfort
It is in a great location. Hotel rooms look a bit out of maintainable, a little old. Shower is small. Hotel staff was really kind.
Stayed 1 night in Aug 2018
Response from Fran on Sep 3, 2018
Hello, Mrs. Anita, Thank you for taking the time to write us about your experience at Mercure Sao Paulo Moema. We regret that the service did not live up to your expectations. Mercure hotels always wish to provide the best quality of service during their stay; therefore, your opinion is fundamental to us. Once again, we appreciate your feedback and hope to regain your confidence for your next stay. Francini Carrião Mercure Moema

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast is a little weak but the location is great.
Stayed 3 nights in Jul 2018
Response from fran on Aug 15, 2018
Dear Sr., We are pleased to receive your evaluation. Your satisfaction is the best reward for our employees who work every day to provide you an impeccable service. In the hope of welcoming you again, please accept our best regards. Francini Carrião Mercure Moema

8/10 Good

Andre Luiz

Liked: Cleanliness, staff & service, room comfort
It is a good hotel but a little bit old. There is air conditioning only in the bedroom what makes the other rooms very hot.
Stayed 1 night in Mar 2018
Response from Fran on May 3, 2018
ear Mr. Fernando, Thank you for taking the time to write us about your experience at Mercure Sao Paulo Moema. We regret that the service did not live up to your expectations, please accept our sincere apologies. Mercure hotels always wish to provide the best quality of service during their stay; therefore, your opinion is fundamental to us. We assure you that the necessary measures will be taken to improve the quality of the services you have referred to us. Once again, we appreciate your feedback and hope to regain your confidence for your next stay. In the hope of welcoming you briefly, please accept our compliments. Francini Carrião Mercure Moema

10/10 Excellent

werliton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!!
Stayed 2 nights in Dec 2017

8/10 Good

Jerry, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the middle of Moema
Very convenient location with many restaurants and shopping around. The hotel is good. The staff is very friendly. This is a one bedroom apartment with a living room, balcony, small kitchen, bedroom and bathroom. A valet parking is available. Very good experience.
Stayed 4 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Fernanda, Orland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple but nice
Great hotel and view

4/10 Poor

Tim, Ontario, Canada

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Great neighbourhood - but declining hotels
I love the Moema area and ardently return when I visit. But the Mercure (Accor) chain of hotels that has been my favourite is no longer .. the hotels are constantly under renovation .. its never an experience without it .. Moreover - if you book on Expedia (and likely other sites) it seems you get dumped in the oldest and worst rooms. They have nicer .. I have been in quite nice rooms in these hotels. But my last few are consistently poorer, older and out dated rooms. This latest one had an air conditioner the dripped condensation all over the bed, very old furniture, trim work the was not attached to anything, a toilet you could barely sit on due to its location, lights in bathroom that didn't work, a safe that I was worried might not open again when I closed it .. even the breakfast was better elsewhere.

8/10 Good

Tim, Virginia

Liked: Staff & service, room comfort
Good area, hotel needs modernizing
The hotel was renovating the lobby at the time of my stay. It made for a LOUD stay there and getting into the hotel difficult. The last time it was better, but the room do need updating.

8/10 Good

ronald, brighton

Liked: Cleanliness, property conditions & facilities, room comfort
simple
was in all OK!

6/10 Okay

ronald, brighton

Liked: Cleanliness, property conditions & facilities
Mercuries
I have already stayed in several Mercuries,,they are always the same besides the Time Square sao paulo,that has a better room.

10/10 Excellent

ralph, not Sao Paulo

Liked: Cleanliness, staff & service, room comfort
Always the best place to stay BUTT...
Always the best place to stay BUT time to update a basic part. The toilet seat was well worn with pealing pain and cracks on top and bottom

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Mecure
Great space and location but pricey for the type of hotel

8/10 Good

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

francisco

8/10 Good

Rodrigo

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Tim, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended (id say ****) apt in Moema
Great place in great location - Have stayed in Moema a few times and always great. This was apt hotel - with shopping and pharmacies and cabs nearly at the door. The only thing not up to standard was a TV that did not work in the Living room (did have one in the bedroom and that was all I needed - but reception on both wasnt great). Clean (nearly new), quiet and safe. Recommended **** (great wireless internet - no issues)

4/10 Poor

franco1000

Disliked: Cleanliness, staff & service, room comfort
average
Rude personel. a very average hotel. Very overprice for what it is. Look for an alternative.

6/10 Okay

Anonymous

Liked: Cleanliness, staff & service, room comfort
Good one
Good location, several good dinning places walking distance, for all $ budgets. Shopping Mall

6/10 Okay

Anonymous

Liked: Cleanliness, staff & service
Good one
Good hotel for business, good local. Need some basic resources in the room. More towels, iron, iron board, etc.

8/10 Good

cucalegall

Liked: Cleanliness, staff & service, room comfort
Hotel Mercure Moema Sao Paulo - Brazil
Nice attends

10/10 Excellent

Marcus

Stayed 4 nights in Jan 2024

10/10 Excellent

marilia

Stayed 1 night in Jan 2024

10/10 Excellent

Rodrigo

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Viviane

Business traveller, Travelled with group
Liked: Cleanliness, room comfort
Moderno e confortável na melhor localização !
Super moderno e reformado, quarto novo decorado confortável ! Estava impecável e as áreas comuns do hotel são ótimas inclusive a localização é a melhor de sp! Segura residência c tudo na porta !
Stayed 1 night in Dec 2023

4/10 Poor

Daniel

Business traveller
Liked: Cleanliness
Necesaria una renovación
El hotel, aunque antiguo y con necesidad de renovación en sus instalaciones, estaba limpio y se ubica en una zona conveniente. En cuanto al desayuno, las opciones eran limitadas y, lamentablemente, el servicio al cliente no cumplió con las expectativas. Solicité un desayuno para llevar en mi último día debido a un vuelo temprano, pero no pudieron acomodar mi petición, resultando en la pérdida del desayuno incluido ese día.
Stayed 2 nights in Nov 2023

8/10 Good

Cristhiane

Liked: Cleanliness, room comfort
Estadia muito boa porém o café da manhã tem que melhorar
Stayed 2 nights in Sep 2023

10/10 Excellent

Leoni

Business traveller
Liked: Cleanliness, room comfort
Muito Bom!
Estadia de apenas um dia, foi muito boa. Café da manhã pago à parte era bom semdestaques. As toalhas, roupas de cama e limpeza do quarto nota dez! Espaço do quarto muito bom!
Stayed 1 night in Sep 2023

10/10 Excellent

Vitoria

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Jorge A

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2023
Response from Michael Damasceno on Sep 6, 2023
Prezado hóspede Jorge,Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel!Atenciosamente,Michael DamascenoCoordenador da RecepçãoMercure SP Moema

8/10 Good

rosangela cavalcante

Liked: Cleanliness, room comfort
Hotel bom, mas as toalhas do banheiro bem encardidas. Café da manhã muito fraco.
Stayed 1 night in Aug 2023
Response from Michael Damasceno on Sep 6, 2023
Prezada hóspede Rosangela,Obrigado pela avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve.Atenciosamente,Michael DamascenoCoordenador da RecepçãoMercure SP Moema

10/10 Excellent

Arturo Soto Taboas

Stayed 5 nights in Jul 2023
Response from Michael Damasceno on Sep 6, 2023
Prezado hóspede Arturo,Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel!Atenciosamente,Michael DamascenoCoordenador da RecepçãoMercure SP Moema

6/10 Okay

Mario Cesar

Liked: Cleanliness
Stayed 2 nights in Jun 2023
Response from Michael Damasceno on Jul 6, 2023
Prezado Sr. Mario,Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure Sao Paulo Moema. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas.Na expectativa de o acolher brevemente, queira aceitar os nossos melhores cumprimentosMichael DamascenoCoordenador da RecepçãoMercure SP Moema

6/10 Okay

Vinedos Familia Chadwick

Business traveller
El baño y el pasillo de la habitación tenían moho y la pintura levantada, no había hervidor de agua o cafetera para prepararse los amenities que tenía la habitación
Stayed 4 nights in Jun 2023
Response from Michael Damasceno on Jul 6, 2023
Prezado Sr. Vinedos,Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure Sao Paulo Moema. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas.Na expectativa de o acolher brevemente, queira aceitar os nossos melhores cumprimentosMichael DamascenoCoordenador da RecepçãoMercure SP Moema

10/10 Excellent

ROSA MARIA

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in May 2023
Response from Michael on May 26, 2023
Prezada Sra. Rosa,Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve.Atenciosamente,Michael DamascenoCoordenador da RecepçãoMercure SP Moema

10/10 Excellent

Allan

Stayed 1 night in Apr 2023
Response from Michael on May 26, 2023
Prezado Sr.Allan,Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve.Atenciosamente,Michael DamascenoCoordenador da RecepçãoMercure SP Moema