Outdoor pool

Reviews of Luz Plaza São Paulo

4 out of 5
Luz Plaza São Paulo
Rua Prates, 145 - Bom Retiro, São Paulo, SP

Reviews

9.0

Wonderful

Rating 10 - Excellent. 372 out of 667 reviews" "
Rating 8 - Good. 223 out of 667 reviews" "
Rating 6 - Okay. 51 out of 667 reviews" "
Rating 4 - Poor. 14 out of 667 reviews" "
Rating 2 - Terrible. 7 out of 667 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel, Ladera Ranch

Business traveller
Liked: Staff & service
Disliked: Cleanliness
The location is very dangerous area.But, inside of the hotel is reasonable and good service including the free breakfast.
Stayed 4 nights in Dec 2023
Response from Eliana Yonamine - General Manager on Dec 10, 2023
Dear Mr. Daniel, firstly, we would like to thank you for choosing Luz Plaza for your stay in São Paulo.Thank you especially for sharing your experience with us.In this region, we noticed an increase in homeless people after the Pandemic.We always advise our guests, when walking the streets, to pay greater attention to their belongings.It will be a pleasure to welcome you back to our hotel.Sincerely,Eliana Yonamine - General Manager

8/10 Good

paulo

Liked: Cleanliness, staff & service

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Maintenance and cleanliness
Bathroom needs better maintenance, room cleaning was not done well, furniture needs to be replaced, amenities are poor, bedding looks very old and smelly.
Stayed 4 nights in Nov 2023
Response from Eliana Yonamine - General Manager on Nov 19, 2023
Dear Ms. Lucimara, firstly, we would like to thank you for choosing Luz Plaza for your stay in São Paulo.Thank you especially for sharing your experience with us.We will forward your suggestion to the responsible departments for action to be taken. It will be a pleasure to welcome you back to our hotel.Sincerely,Eliana Yonamine - General Manager

2/10 Terrible

so

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the reception not kind.
Stayed 3 nights in Sep 2023
Response from Eliana Yonamine - General Manager on Sep 26, 2023
Dear Mr. So, firstly, we would like to thank you for choosing Luz Plaza for your stay in São Paulo.Thank you especially for sharing your experience with us.We regret that the reception service did not meet your expectations. We will verify what happened and take the necessary measures. This is not our standard of care. It will be a pleasure to welcome you back to our hotel.Sincerely,Eliana Yonamine - General Manager

10/10 Excellent

joon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Eliana Yonamine - Gerente Geral on Aug 30, 2023
Prezado Sr. Joon, primeiramente agradecemos por escolher o Luz Plaza para suas hospedagens em São Paulo. Agradecemos principalmente por compartilhar sua experiência conosco. Será um prazer recebê-lo novamente em nosso hotel. Cordialmente, Eliana Yonamine - Gerente Geral

8/10 Good

ELI, Wilton

Travelled with family, Business traveller
Liked: Amenities
Sauna os not working for a long time, but on Expedia website it continues being advertised as one of the amenities offered. Lots of homeless in the area and locals warned us to be careful with them. Restaurants and room were nice. The hotel is pleasant in general.
Stayed 1 night in Aug 2023
Response from Eliana Yonamine - General Manager on Aug 25, 2023
Dear Mr. Eli, first of all thank you for choosing Luz Plaza for your stay in São Paulo.Most of all, we thank you for sharing your experience with us.In this region, we noticed an increase in homeless residents after the Pandemic.We always guide our guests, when walking through the streets, to be more careful with their belongings.We are sorry about the non-functioning of the sauna. It has been out of operation since the year 2020.It will be a pleasure to welcome you back to our hotel.Sincerely,Eliana Yonamine - General Manager

8/10 Good

Lydia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Eliana Yonamine - Gerente Geral on Aug 9, 2023
Prezada Sra. Lydia, primeiramente agradecemos por escolher o Luz Plaza para suas hospedagens em São Paulo. Agradecemos principalmente por compartilhar sua experiência conosco. Será um prazer recebê-la novamente em nosso hotel. Cordialmente, Eliana Yonamine - Gerente Geral

8/10 Good

Thong, Rockville

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Room was large, clean and comfy. Staff were friendly and helpful. Food was good. The area does not appear to adequately safe but might still be okay for wandering the area around the park.
Stayed 1 night in Sep 2022
Response from Eliana Yonamine - General Manager on Dec 26, 2022
Dear Mr. Thong, first of all thank you for choosing Luz Plaza for your stay in São Paulo.Most of all, we thank you for sharing your experience with us.In this region, we noticed an increase in homeless residents after the Pandemic.We always guide our guests, when walking through the streets, to be more careful with their belongings.It will be a pleasure to welcome you back to our hotel.Sincerely,Eliana Yonamine - General Manager

6/10 Okay

Rafael

Travelled with group
Liked: Cleanliness, staff & service
Centrally Located, however, there are many homeless people living across the street which gives a sense of uneasy. Seems dangerous although they don’t seem to bother anyone.
Stayed 2 nights in Jun 2022
Response from Eliana Yonamine - General Manager on Dec 26, 2022
Dear Mr. Rafael, first of all thank you for choosing Luz Plaza for your stay in São Paulo.Most of all, we thank you for sharing your experience with us.In this region, we noticed an increase in homeless residents after the Pandemic.We always guide our guests, when walking through the streets, to be more careful with their belongings.It will be a pleasure to welcome you back to our hotel.Sincerely,Eliana Yonamine - General Manager

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel in a not very nice neighbourhood, not many restaurants in walking distance although we did find an excellent Korean at-table BBQ (New Shin-la kwan).
Stayed 3 nights in Mar 2022
Response from Eliana Yonamine - General Manager on Dec 26, 2022
Dear Mr. Anthony, first of all thank you for choosing Luz Plaza for your stay in São Paulo.Most of all, we thank you for sharing your experience with us.It will be a pleasure to welcome you back to our hotel.Sincerely,Eliana Yonamine - General Manager

8/10 Good

Jun Hyok

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Same as usual. Keep coming back mainly because of the location. Restaurant staffs are not so friendly but, reception staffs are very kind and friendly.
Stayed 5 nights in Feb 2022
Response from Eliana Yonamine - General Manager on Dec 26, 2022
Dear Mr. Jun, first of all thank you for choosing Luz Plaza for your stay in São Paulo.Most of all, we thank you for sharing your experience with us.We will check with the person in charge of the Restaurant Department about the service, as we prioritize excellence in the provision of services.We apologize for the inconvenience.It will be a pleasure to welcome you back to our hotel.Sincerely,Eliana Yonamine - General Manager

10/10 Excellent

Dino

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!! Andre who checked us in was amazing!
Stayed 1 night in Jan 2022
Response from Eliana Yonamine - General Manager on Dec 26, 2022
Dear Mr. Dino, first of all thank you for choosing Luz Plaza for your stay in São Paulo.Most of all, we thank you for sharing your experience with us.It will be a pleasure to welcome you back to our hotel.Sincerely,Eliana Yonamine - General Manager

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Everything was excellent. Service, breakfast, location and comfort. It is my 3rd stay at the hotel and I will definitely stay there whenever I go to Sao Paulo
Stayed 3 nights in Nov 2021
Response from Eliana Yonamine - General Manager on Dec 27, 2022
Dear Mrs. Rosa, first of all thank you for choosing Luz Plaza for your stay in São Paulo.Most of all, we thank you for sharing your experience with us.It will be a pleasure to welcome you back to our hotel.Sincerely,Eliana Yonamine - General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location. New updates on facilities. Staff is attentive and professional.
Stayed 6 nights in Jul 2021
Response from Eliana Yonamine - General Manager on Dec 27, 2022
Dear Guest, first of all thank you for choosing Luz Plaza for your stay in São Paulo.Most of all, we thank you for sharing your experience with us.It will be a pleasure to welcome you back to our hotel.Sincerely,Eliana Yonamine - General Manager

8/10 Good

Augusto

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Friendly Employes, but one of them was kinda lost within coffee information. But overall all good. Surely will come back.
Stayed 2 nights in Jun 2021
Response from Eliana Y on Jun 15, 2021
Prezado Sr. Antonio, Agradecemos por escolher o Luz Plaza Hotel e agradecemos por compartilhar sua experiencia conosco. Esperamos-vos em breve!! Atenciosamente, Luz Plaza Hotel

8/10 Good

Verified traveller

Stayed 4 nights in May 2021
Response from Eliana Y on Jun 15, 2021
Prezado Sr(a). Agradecemos por escolher o Luz Plaza Hotel e agradecemos pelos comentários deixados. Atenciosamente, Luz Plaza Hotel

10/10 Excellent

Mayer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2020
Response from Eliana Yonamine - Gerente Geral on Dec 27, 2022
Prezado Sr. Mayer, primeiramente agradecemos por escolher o Luz Plaza para suas hospedagens em São Paulo. Agradecemos principalmente por compartilhar sua experiência conosco. Será um prazer recebê-lo novamente em nosso hotel. Cordialmente, Eliana Yonamine - Gerente Geral

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Friendly staffs and the location is the very best about this hotel. Breakfast was ok.. wifi was ok..
Stayed 2 nights in Feb 2020
Response from Gabriel Muniz on Feb 27, 2020
Thank´s alot All the best.

10/10 Excellent

Albert, LA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff is excellent. hotel is aging. need to renovate rooms.
Stayed 1 night in Jan 2020
Response from Gabriel Muniz on Jan 29, 2020
Hello Mr Albert Thanks alot for your avaliation. We we appreciate your comments. All the best

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2020
Response from Gabriel Muniz on Jan 24, 2020
Muito obrigado pela avaliação! Estamos sempre à disposição.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Eliana Yonamine on Jan 18, 2020
Prezado Hospede, Agradecemos por escolher o Luz Plaza Hotel e desejamos uma excelente estada. LP

8/10 Good

Awesome, Los Angeles

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing great. A typical 3 Star hotel. Its better than other hotels in Sao Paulo.
Stayed 1 night in Dec 2019
Response from Gabriel Muniz on Dec 9, 2019
Thank´s alot for your avaliation. All the best!

10/10 Excellent

Martin, Englewood, New Jersey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ir Was well maintained.. Nice and clean and good food
Stayed 6 nights in Nov 2019
Response from Gabriel Muniz on Dec 3, 2019
Thank you very much for your review and comments. We are always available.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than expected. Hotel was in the dlwntown area
Stayed 6 nights in Sep 2019
Response from Gabriel Muniz on Oct 23, 2019
Thank´s alot for your avaliation. All the best

2/10 Terrible

Dae

Disliked: Staff & service
Don’t expect anything extra service-wise.
Since my plane was landing very early I asked if I can do an early check in. The person at the hotel ( I talked in person because I was staying there and I would return again in few days again) said no problem but they will charge me half day stay. It was fine with me. When I arrived early the morning of check in I was told the room isn’t ready and perhaps I wait because cleaning staff starts to work at 7am. After waiting two hours, in which during that time I was completely ignored (not even offered a glass of water), I decided it was ridiculous to wait a so I decided to leave the hotel and go spend the day outside, even though I was tired and I had a carry-on. When I mentioned my situation at check-in at 2pm people at the hotel couldn’t care less and I barely got “I am sorry, sir.” From my experience don’t expect anything extra service-wise from this hotel. People working here are enept and could less to be helpful. Sadly people at this hotel doesn’t get that hotel is about providing service to its customers.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and very friendly service. We really enjoyed staying at this property.
Stayed 5 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Mar 2019
Response from Eliana Yonamine - Gerente Geral on Apr 8, 2019
Prezado Sr. (a), Agradecemos por escolher o Luz Plaza. Agradecemos também por compartilhar sua satisfação junto à Expedia. Será um prazer em recebê-lo novamente. Cordialmente,

6/10 Okay

Ernesto

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Positives: Cleanliness, nice and attentive staff, good food (room service), good overall price for your stay. Negatives: Little TV, Bad neighborhood.
Stayed 4 nights in Mar 2019
Response from Eliana Yonamine - Gerente Geral on Apr 8, 2019
Prezado Sr. Ernesto, Agradecemos por escolher o Luz Plaza. Agradecemos também por compartilhar sua satisfação junto à Expedia. Sim, infelizmente sofremos muito com o abandono na região, mas há uma força tarefa da comunidade local com projetos e ações de revitalização e de segurança. Será um prazer em recebê-lo novamente. Cordialmente,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like they have very effective free valet parking
Stayed 1 night in Mar 2019

8/10 Good

Yisroel

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Alejo Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

JUNG HWA

Liked: Cleanliness, property conditions & facilities
well.. not so good this time
it used to be good, but, somehow it wasn't good this time. they didn't even prepare the meal properly, due to the lack of guests.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

JeffFeng, Vancouver, Canada

Liked: Cleanliness, property conditions & facilities
Girlfriend and I enjoyed our stay here. Lovely rooms and generally friendly staff. Not the best neibourhood to walk around in, recommend grabbing a taxi or uber and head towards Centre Norte Shopping center for eats and essentials.
Stayed 6 nights in Oct 2018

8/10 Good

J

Liked: Cleanliness, staff & service
It was expected. Some of staffs are very concerned and friendly while others are just indifferent.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay, no power electricity in the last night of stay
Stayed 3 nights in Jul 2018

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near Expo Norte
I have stayed at the Luz Plaza four times to attend Hospitalar. It is 15-20 minutes by taxi to Expo Norte. Clean, quiet and good service.
Stayed 2 nights in May 2018
Response from Eliana Yonamine on Jul 11, 2018
Dear Mr. Patrick, Thank you for choosen Luz Plaza. Thank you for your comments. We hope to see soon in your next visit. Regards, Eliana Yonamine - General Manager

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luz Plaza - A hidden gem!
When I arrived by cab to Luz Plaza São Paulo, I was worried. The area looked unsafe and it was night. But by sunrise, I was reassured and went on to enjoy a wonderful stay at this hotel. Everything is excellent. The staff are professional, the breakfast (and dinner!) were delicious, the spa was such a treat, and the location proved to be excellent for metro access and Bom Retiro shopping. Definitely my favorite hotel in SP!
Stayed 2 nights in May 2018

10/10 Excellent

Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Alejo A

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Stay
Hotel general conditions are acceptable, breakfast is great, but neighborhood is kind of lonely at nights

8/10 Good

tatiana, Toronto,Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to subway. Staff is excellent. Speak English. Breakfast is very good.
Stayed 4 nights in Mar 2018
Response from Eliana Yonamine on Mar 19, 2018
Dear Tatiana, Thank you for chose Luz Plaza Hotel. Thank you for your comments as well. It will be a pleasure to have you as our guest in your next stay. Best Regards, Eliana Yonamine

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you!
Thanl you very much for your kindness. I felt comfortably.
Stayed 1 night in Feb 2018
Response from Management on Feb 27, 2018
Dear, Thank you for share your comments. Regars, Management

10/10 Excellent

Steve, Fullerton, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Just perfect for my stays Will stay again and again Love the sauna, food and services
Stayed 14 nights in Dec 2017
Response from Management on Feb 8, 2018
Dear Esteve, Thank you for share your comments. Regars, Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
It is located at the center of the city. Swimming pool could be bigger and I would like the hotel have currency exchange which will be more useful to visitors.
Stayed 3 nights in Dec 2017
Response from Management on Feb 7, 2018
Dear Mr. Hospede, Thank you for choosing Luz Plaza Hotel. Thanks also for the evaluation. Your comment is very valuable for our future improvements. It will be a huge pleasure for our staff to greet you again. Sincerely, Management

10/10 Excellent

Liao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great choice hotel but the location is not the best.
Stayed 1 night in Dec 2017
Response from Gerencia on Feb 7, 2018
Dear , Thank you for share your comments. Regars, Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Overall this hotel was so good.
Overall this hotel was good. Only one thing should be improved is the wifi quality.
Dear Guest, Thank you for choosen Luz Plaza Hotel. Thank you for leave your comments. We are very sorry for the wifi. We are reviewing the issue of wifi. We hope to see you soon in our hotel. Best Regards, Eliana Yonamine - General Manager