Noche Romantica

Reviews of Mr Express

3 out of 5
Mr Express
Vecinal 40, El Golf, Santiago, Region Metropolitana

Reviews

8.0

Very good

Rating 10 - Excellent. 39 out of 109 reviews" "
Rating 8 - Good. 42 out of 109 reviews" "
Rating 6 - Okay. 14 out of 109 reviews" "
Rating 4 - Poor. 7 out of 109 reviews" "
Rating 2 - Terrible. 7 out of 109 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Julián, bogota

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the facilities are too old the breajfast taste was not good
Stayed 5 nights in Dec 2023

4/10 Poor

Fabian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Juan

Stayed 3 nights in Oct 2023

10/10 Excellent

Monica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, Location, Location
This hotel is close to shops, restaurants. It is parallel to Isidora Goyenechea street, near the theater, and parks. The staff is welcoming and very polite. Breakfast included with all sorts of favorites such as breads, pastries, deli, yogurt, cereal, coffee, natural juice, scrambled eggs, bacon and sausage. It is actually near the GOLF metro station and that takes you to many places including the art museums near Bellas Artes station. Chile is an amazing country and this hotel is well-located in Las Condes so I highly recommend it and will be back to the same place.
Stayed 7 nights in Mar 2023

10/10 Excellent

loreto

Stayed 2 nights in Feb 2023

8/10 Good

Amy Román

Business traveller
Liked: Cleanliness, staff & service
Me gustó que había botones. Atención excelente. Desayuno muy bueno. El hotel es un poco anticuado. El cuarto pequeño, pero el baño muy amplio y moderno.
Stayed 1 night in Nov 2022

8/10 Good

EDDY

Business traveller, Travelled with partner
Liked: Staff & service
Need a renovation.
Stayed 2 nights in Aug 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uncomfortable and unclean.
I don’t understand how this hotel has such good reviews. The sheets were stained, the mattress springs made it almost impossible to sleep, there were broken tiles in the bathroom. There was a safe, but no key to open it. There was no iron and the closet door in my room was attached to a slanted wall so I had to jam my body into the closet to keep it from slamming shut. The service was also really bad. Checkout took very long.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Check in, etc was perfect. The hotel even arranged a last minute tour for me. The interior was a bit run down.
Stayed 6 nights in Oct 2019

6/10 Okay

Alejandro, Coyhaique, Chile

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Location, bathroom space and shower the only plus
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms and great location but breakfast could improve
Stayed 10 nights in Jul 2019

6/10 Okay

Álvaro

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
No for winter time
Old window type that let cold goes in (thin glass). I could not feel room comfortable since it would not warm my room enough. It is clean and people is nice despite.
Stayed 1 night in Jun 2019

8/10 Good

Hernan

Liked: Cleanliness, room comfort
Charging 4 dollars water is too much. We are in Chile. Come on!
Stayed 2 nights in Mar 2019
Response from Management. on Apr 23, 2019
Dear guest: We want to thank you for your time to leave us your comments, because it is always important for us to know your opinion. We will send your suggestions to the corresponding area. Best regards,

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Las Condes restaurants and metro
I chose the Neruda Express because of its proximity to the Metro and to my friends' house. For location, it's great. It is only a couple blocks from some of the best restaurants in Las Condes, and there are two metro stations within a few blocks as well. The room was large, with a double bed, desk, and sofa, but a bit strangely laid out. I had to move the sofa a bit in order to sit there and watch TV (which was fine for watching from the bed, but not what I wanted to do). There was also only one outlet available as all the others were in use for various lights and appliances. Breakfast was similarly OK but not outstanding.
Stayed 3 nights in Nov 2018

6/10 Okay

Verified traveller

Disliked: Staff & service
Good location to visit various places, bed is not stable, moveable and makeing noise. Front staff are helpful, only few too grumpy.
Stayed 5 nights in Nov 2018

6/10 Okay

Supa, Bangkok

Liked: Cleanliness, staff & service
my room 401 is next to the main ventilator of the hotel which making so much nosie. breakfast was good
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The hotel staff was helpful and friendly, although we had a little difficulty communicating in English.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not sufficient for me
Biggest issue for me is bad internet connection in the room, which is to me critical for my work. Room is clean but feels cold, no character, breakfast basic. Reception arriving was very friendly, but checking out was opposite. Price might be interesting for location, but I want to pay a bit more for better services.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible
service is the baddest, I do not recommend this hotel to anyone.

8/10 Good

Verified traveller

Liked: Cleanliness
Good location
The hotel is very close to both metro and bus services so it's very easy to get to the centre of Santiago and other areas of the city. It's also a couple of blocks away from Avenida Isidora Goyenechea where there are a number of good restaurants. For those who don't have Spanish there can be language difficulties as most staff don't seem to have a high degree of foreign language skills. The hotel itself could do with a bit of an update. The breakfast buffet was varied, but one day when there were a lot of people over a short period of time the staff were totally overwhelmed so if you were in a hurry you'd likely miss out as tables weren't cleared and food wasn't replenished quickly enough to cope with the number of people.

10/10 Excellent

fabs, lalaland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super friendly
This is a must stay hotel if you are looking for a truly personable and friendly environment. The entire hotel staff is attentive, super helpful, and always with a smile. Example? We made a small mess in the bathroom because we noted too late that the shower head was leeking. We left the room for the whole day and returned late that night. The next morning we noticed that the shower had been fixed without us even saying anything to the staff. I stayed there for a week-long business trip with colleagues and returned a couple of months later for a private stay. On both occasions I felt truly welcomed and would return any time. Having the headquarters of the new president elect right next door right after the election in January 2010 made the second stay even more exciting.

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great Las Condes hotel
This is a great hotel with excellent staff. I would definitely go back.

8/10 Good

Eduardo

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Eduardo

Travelled with family
Liked: Cleanliness, amenities
Stayed 4 nights in Dec 2023

2/10 Terrible

Alvaro

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible : Robo de pertenencias
Terrible, jamás me habían robado dinero de mi equipaje en un hotel y ciertamente la reacción del personal fue sorprendente. 0 empatía y múltiples excusas . Una experiencia triste, desagradable e impropia de un hotel al que uno va con frecuencia . Me dijeron que esperara a los carabineros que los habían avisado y jamás vinieron
Stayed 4 nights in Nov 2023

2/10 Terrible

Rebeca

Business traveller
Disliked: Cleanliness, staff & service
Robo de dinero
Primera vez que nos roban dinero en un viaje profesional. Dijeron que llamarían a la policía para que vinieran a hacer denuncia y nunca vinieron. Luego dijeron que habían mirado unas cámaras y que no se veía nada. Una tristeza , hemos ido muchas veces a este hotel y sin duda no volveremos jamás . Tengan mucho cuidado con sus pertenencias y no dejen nada de valor
Stayed 6 nights in Nov 2023

8/10 Good

Lara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito boa estadia!
Hotel muito bem localizado na região, próximo a restaurantes, mercadinhos e confortos. Quartos sempre bem limpos, organizados e com toda estrutura necessária. Café da manhã com poucas opções, porém tudo que tem é suficiente, básico e gostoso. Voltaria com certeza!
Stayed 5 nights in Nov 2023

10/10 Excellent

Douglas

Stayed 2 nights in Nov 2023

6/10 Okay

Marco

Business traveller
Liked: Cleanliness, staff & service
Adequada para curto prazo
Stayed 5 nights in Nov 2023

10/10 Excellent

Marcelo enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Ruben Esteban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien, lo recomiendo
Hotel con muy buena ubicación, exelente desayuno y cabe destacar que la habitación tenia incorporado un cuarto para maletas y amplios armarios, destaco el buen trato agradable de todo el personal y en especial la del Sr.Juan de recepción . Lo único que podria sugerir como mejora es una TV mas grande, y la opción de camas king size
Stayed 7 nights in Oct 2023

10/10 Excellent

Cloeh

Stayed 8 nights in Aug 2023

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bonito y limpio de fácil acceso. Estacionamiento pequeño. Desayuno buffet
Stayed 1 night in Apr 2023

10/10 Excellent

alvaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente experiencia
Stayed 2 nights in Jan 2023

10/10 Excellent

alvaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muito bom, recepcionistas super atenciosos e com a preocupação de falar lentamente para quem não fala espanhol entender. Café da manhã super bem servido e quarto amplo, limpo e super confortável.
Stayed 7 nights in Dec 2022

10/10 Excellent

NICOL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Excelente hotel. La atención fue maravillosa desde el momento en que llegamos. El desayuno es muy completo. Las habitaciones tienen el tamaño adecuado para dos personas. El baño muy limpio y moderno. La ubicación también espectacular, cerca de estación de metro y del Costanera Center. Definitivamente volvería.
Stayed 1 night in Oct 2022

10/10 Excellent

Marco

Stayed 2 nights in Nov 2022

8/10 Good

Juan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2022

10/10 Excellent

alvaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente
Muy buena opción de alojamiento, buena ubicacion
Stayed 3 nights in Nov 2022

10/10 Excellent

Vitor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Mariann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, atención y costo
Stayed 1 night in Oct 2022

10/10 Excellent

Arlete

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom
Muito boa, bom atendimento, bom café da manhã e excelente localização.
Stayed 6 nights in Oct 2022

10/10 Excellent

José Miguel

Stayed 3 nights in Oct 2022

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totalmente recomendable para mi tipo de viaje.
Stayed 2 nights in Sep 2022

10/10 Excellent

Mayana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadia maravilhosa, funcionários comprometidos com o trabalho e muito simpáticos limpeza e higiene do local perfeito
Stayed 11 nights in Sep 2022

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima localização , preço justo , café da manhã ótimo é super confortável
Stayed 5 nights in Sep 2022

8/10 Good

Salvador Enrique

Stayed 3 nights in Aug 2022

8/10 Good

Susana

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Luiz Ricardo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MARAVILHOSO
Hotel muito bom, bem localizado, com um café da manhã com várias opções e tudo muito gostoso. Quarto confortável com chuveiro quente e ar condicionado. Os funcionários, todos muito simpáticos e atenciosos.
Stayed 5 nights in Aug 2022