View from room

Reviews of Centro Plaza Hodelpa

3 out of 5
Centro Plaza Hodelpa
C/ Mella No. 54 Esq. Del Sol Apdo 459, Santiago de los Caballeros, Santiago

Reviews

8.6

Excellent

Rating 10 - Excellent. 531 out of 1008 reviews" "
Rating 8 - Good. 293 out of 1008 reviews" "
Rating 6 - Okay. 98 out of 1008 reviews" "
Rating 4 - Poor. 35 out of 1008 reviews" "
Rating 2 - Terrible. 51 out of 1008 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience, state of the art customer service, definitely recommend this hotel.
Stayed 4 nights in Mar 2024
Response from LR on Mar 28, 2024
Dear Mr. Rafael,Thank you for sharing your positive review of Centro Plaza Hodelpa. We are delighted that you had a great experience and enjoyed the state-of-the-art customer service. Your recommendation means a lot to us. We look forward to welcoming you back soon! Lourdes de la RosaGeneral Manager

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service
Stayed 1 night in Mar 2024
Response from LR on Mar 26, 2024
Dear Mr. Luis,Thank you for your review. We're glad to hear that you found the service at Centro Plaza Hodelpa to be friendly. We strive to provide excellent and welcoming service to all our guests. Looking forward to welcoming you back soon!Lourdes de la RosaGeneral Manager

10/10 Excellent

Nelson, Elmsford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy in/out or the city. Staff is very friendly. Breakfast was very tasty.
Stayed 1 night in Mar 2024
Response from LR on Mar 25, 2024
Dear Mr. Nelson, Thank you for your review at Centro Plaza Hodelpa. We are glad to hear that you found the staff friendly and enjoyed the tasty breakfast. Your feedback will be shared with the team.See you soon,Lourdes de la RosaGeneral Manager

10/10 Excellent

Jose, Santo Domingo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My recent stay at Centro Plaza was overall pleasant, despite a few drawbacks. The staff, particularly the bellboy Juan, provided exceptional service, making me feel welcomed from the moment I arrived. While the hotel's location on a bustling street contributed to constant external noise, Juan and the rest of the staff ensured that any inconvenience was minimized through their attentiveness and professionalism. Although the room's soundproofing could be improved to mitigate street noise, Juan's friendly demeanor and helpfulness more than made up for this minor inconvenience. Despite occasional disruptions from street noise and Wi-Fi issues, the hotel's attractive rates and Juan's outstanding service make it a viable option for travelers seeking a comfortable stay in the heart of the city.
Stayed 1 night in Mar 2024
Response from LR on Mar 25, 2024
Dear Mr. Thormann,Thank you very much for taking the time to comment about your stay at our Centro Plaza Hodelpa hotel. We fully appreciate that you write to us, because your comments allow us to know your experience and help us to be better every day. We are glad to know that your stay was pleasant and that you felt comfortable with the service of our staff, especially that received from Mr. Juan Polanco to whom we will extend our congratulations, as well as with our location in the historic center and the commercial district. from the city of Santiago and attractive rates.We are very sorry about the street noise situation, since as you mentioned it is a very busy area, we have also notified our technology department for improvements to our internet service.We hope to see you soon and it will always be a pleasure to offer you our best attention.Best Regards,Lourdes de la RosaGeneral manager

10/10 Excellent

Ana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel muy limpio muy cómodo, el personal excelente las atenciones de primera, me fui caminando y había todo lo que pudiera desear !!
Stayed 2 nights in Mar 2024
Response from Lourdes de La Rosa on Mar 19, 2024
Distinguida Sra. Ana,Reciba un cordial saludo desde Centro Plaza Hodelpa. Nos alegra se haya sentido a gusto con la limpieza de la habitacion, el personal y excelentes atenciones. Le esperamos pronto.Lourdes de La RosaGerente General

10/10 Excellent

Franklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, very attentive and hospitable. Kudos to the breakfast staff, parking and bellhop.
Stayed 3 nights in Mar 2024
Response from Lourdes de La Rosa on Mar 14, 2024
Dear Mr. Franjlyn, Thank you very much for your preference and feedback about your stay at Centro Plaza Hodelpa. We are happy to know you felt great with the staff, parking and our breakfast. See you soon.Best regards, Lourdes de la RosaGeneral Manager

8/10 Good

Navila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at Centro Plaza Hodelpa. The hospitality was great, rooms were accommodating as can be. Pros: great ac, bed felt comfortable, complimentary coffee in room, breakfast as well and upon arrival you enjoy a free drink from a selective few. You are walking distance from a few common food areas; kfc/pizza hot/ McDonalds/ Helado Bon to name a few. Lots of people during the day time, after 6-7pm it starts to die down which is not too bad. Con: they do lock the fridge if you’re not going to drink any of the beverages (have to ask to unlock the fridge if you need to refrigerate anything). -I thought this location had a pool because I had seen a review about it but it doesn’t not Hodelpa has a lot of other hotel chains. It has a gym. -It does have one restaurant inside which serves breakfast, lunch and dinner but you are walking distance from other places to eat. -would’ve loved a deck view, balcony room (not all have) Overall is a convenient stay, food was good, hospitality was great can’t complain, I would’ve stay again if need be.
Stayed 2 nights in Mar 2024
Response from Lourdes de La Rosa on Mar 12, 2024
Dear Mr./ Mrs. Navila, Thank you for posting your comment about the Centro Plaza Hodelpa Hotel.We are very happy that always have a pleasure stay with us and is great to know you felt excellent with the friendly staff, location and the parking lot.See you Soon,Lourdes de La RosaGeneral Manager

10/10 Excellent

Rodrigo

Business traveller
Liked: Amenities
Decente ubicación por temas de negocio.
Stayed 1 night in Mar 2024
Response from Lourdes de La Rosa on Mar 8, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024
Response from Lourdes de La Rosa on Mar 8, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

6/10 Okay

Carlos, Miramar

Liked: Cleanliness, staff & service
Staff is súper. Hotel need to be refurbished.
Stayed 1 night in Mar 2024
Response from Lourdes de La Rosa on Mar 6, 2024
Dear Mr. Carlos, Thank you very much for your preference and feedback about your stay at Centro Plaza Hodelpa. We are happy to know you felt great with the staff. We are working on remodeling our rooms to continue providing better service. See you soon.Best regards, Lourdes de la RosaGeneral Manager

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
It’s not my first time at the hotel but, this time was exceptional, they above and beyond to make my stay a good experience.
Stayed 1 night in Mar 2024
Response from Lourdes de La Rosa on Mar 4, 2024
Dear Mr. Victor, Thank you very much for your preference and comments about your stay at Centro Plaza Hodelpa. We are glad to know that you felt great about our hospitality and excellent customer service. Best regards, Lourdes de la Rosa General Manager

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's in the heart of the city.
Stayed 1 night in Dec 2023
Response from Lourdes de La Rosa on Feb 28, 2024
Dear Mr.Jerome, Thank you very much for your preference and comments about your stay at Centro Plaza Hodelpa. We are glad to know that you felt great about our hospitality and excellent customer service. Best regards, Lourdes de la Rosa General Manager

10/10 Excellent

Silke

Liked: Cleanliness, staff & service
Always a pleasure to stay at this hotel. Staff is very friendly and assists with whatever is needed. Location is perfect and the parking lot is a big plus
Stayed 4 nights in Feb 2024
Response from LR on Feb 19, 2024
Dear Mr./ Mrs. Silke, Thank you for posting your comment about the Centro Plaza Hodelpa Hotel.We are very happy that always have a pleasure stay with us and is great to know you felt excellent with the friendly staff, location and the parking lot.See you Soon,Lourdes de La RosaGeneral Manager

10/10 Excellent

Jessy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service always wonderful. Breakfast always great. The only thing that we didn't like was the renovation that was going on. We were placed in a room where we couldn't even breath because of the smoke/dust/paint. We asked to be changed to another room and they changed floors but another renovation was going on. So each time when we came out of the room there was so much dust it was hard to breath. The room is always very clean, door men are always wonderful but I do think they should close the floors that are being renovated. The General Manager should of thought about this better. We come to stay every single year but next year if it's like that again, we will have to find another place.
Stayed 4 nights in Feb 2024
Response from LR on Feb 19, 2024
Dear Mr./Mrs. Jessy, Thank you for choosing Hodelpa Centro Plaza for your stay in the city of Santiago. We appreciate the time you took to write your detailed comment on our hotel. We're glad to know the service, breakfast and the cleaness was always wonderfulyou and very sorry for the inconvenience you have in this stay and hope to have you back again to offer a better experience, please do not hesitate to contact us directly.Best wishes.Lourdes de la RosaGeneral Manager

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice hotel new or newly reconditioned, in the center, very near or in the old town. There are some parts of the old town that are more than a bit sketchy at night but during the day there was no concern. I have to say the distinguishing feature of this hotel is the friendly, dedicated, and extremely helpful staff. The service is, well, if there is a higher rating than excellent they would deserve it. We stayed here one night for my wife's birthday, and the staff was incredible in making the day an exceptional one for her.
Stayed 1 night in Feb 2024
Response from LR on Feb 14, 2024
Dear Mr. Ronald,Thank you very much for your preference and feedback about your stay at Centro Plaza Hodelpa. We are happy to know your felt nice in our facilities, in special with the newly reconditioned, ourlocation in down town Santiago city, friendly, dedicated and helpful staff. Is good to know your wife feld an exceptional birthday.Best regards,Lourdes de la RosaGeneral Manager

10/10 Excellent

Ronald Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from LR on Feb 13, 2024
Distinguido Sr. Ronald, Muchas gracias por su preferencia de nuestro hotel Centro Plaza Hodelpa. Le esperamos pronto,Lourdes de la RosaGerente General

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great very accommodating and very friendly.
Stayed 3 nights in Feb 2024
Response from LR on Feb 9, 2024
Dear Mr. Aaron, Thank you very much for your preference and feedback about your stay at Centro Plaza Hodelpa. We are happy to know your felt great with the staff accommodating and very friendly. See you soon. Best regards, Lourdes de la RosaGeneral Manager

8/10 Good

Pedro

Liked: Staff & service, amenities
The hospitality was great. It was a bit noisy; due to construction in units.
Stayed 3 nights in Feb 2024
Response from LR on Feb 6, 2024
Dear Mr. Pedro, Thank you very much for your preference and feedback about your stay at Centro Plaza Hodelpa. We are happy to know your felt good in our facilities and sincerely apologize for the inconveniences you encountered while staying with us. We can assure you that we take very seriously comments like yours and we share them with all the parties involved. We do hope that you will give us a chance to have you again as a guest in the future. Best regards, Lourdes de la RosaGeneral Manager

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great second time I stay here
Stayed 1 night in Jan 2024
Response from LR on Feb 3, 2024
Dear Mr. Santiago, Thank you very much for your preference and feedback about your stay at Centro Plaza Hodelpa. We are happy to know your felt great in our facilities.Best regards, Lourdes de la RosaGeneral Manager

8/10 Good

Jose Ariel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from LR on Jan 30, 2024
Distinguido Sr. Jose Ariel,Muchas gracias por su preferencia y retroalimentación de nuestro hotel Centro Plaza Hodelpa.Le esperamos pronto,Lourdes de la RosaGerente General

10/10 Excellent

Myron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location of the hotel.
Stayed 1 night in Jan 2024
Response from LR on Jan 30, 2024
Dear Mr. Myron,Thank you very much for your preference and feedback about your stay at Centro Plaza Hodelpa. We are happy to know your felt great with the our excellent location in down town Santiago city.Best regards, Lourdes de la RosaGeneral Manager

8/10 Good

Yumiko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To noisy
Stayed 1 night in Jan 2024
Response from LR on Jan 30, 2024
Dear Mr. Myron,Thank you very much for your preference and feedback about your stay at Centro Plaza Hodelpa. . We sincerely apologize for the inconveniences you encountered while staying with us. We can assure you that we take very seriously comments like yours and we share them with all the parties involved. We do hope that you will give us a chance to have you again as a guest in the future, Best regards, Lourdes de la RosaGeneral Manager

10/10 Excellent

Maria, Cranford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant is small but great service e and very clean
Stayed 4 nights in Jan 2024
Response from LR on Jan 24, 2024
Dear Mrs. Maria, Thank you very much for your preference and feedback about your stay at Centro Plaza Hodelpa. We are happy you to know you felt good with the cleaness and service in our Vista Restaurant.See you soon, Lourdes de la RosaGeneral Manager

10/10 Excellent

Armando

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio al cliente.
Stayed 1 night in Jan 2024
Response from LR on Jan 22, 2024
Distinguido Sr. Armando,Muchas gracias por tomarse el tiempo para comentar sobre su reciente estadía en nuestro hotel Centro Plaza Hodelpa.Nos alegra saber que se sintiera a gusto con el excelente servicio de nuestros asociados.Le esperamos pronto,Lourdes de la RosaGerente General

2/10 Terrible

Marcus

Disliked: Staff & service
This property did not provide the shuttle service as promised.
Stayed 1 night in Jan 2024
Response from LR on Jan 24, 2024
Dear Mr. Marcus, Thank you very much for your preference and feedback about your stay at Centro Plaza Hodelpa. We sincerely apologize for the inconveniences. The shuttle service must be request prior reservation and provide us with flight information. After requesting the service, we confirmed it through the communication channel of your preference.Best Regards,Lourdes de la RosaGeneral Manager

10/10 Excellent

Kendrich

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Lourdes de La Rosa on Jan 13, 2024
Dear Mr. Kendrich,Thank you very much for your preference and feedback about your stay at Centro Plaza Hodelpa. Best regards. Lourdes de la Rosa General Manager

10/10 Excellent

Noe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lourdes de La Rosa on Jan 11, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent conditions
Stayed 1 night in Jan 2024
Response from Lourdes de La Rosa on Jan 9, 2024
Dear Mrs.Leslie,Thank you very much for your preference and feedback about your stay at Centro Plaza Hodelpa. Best regards. Lourdes de la Rosa General Manager

10/10 Excellent

Hector

Stayed 1 night in Dec 2023
Response from LR on Jan 25, 2024
Distinguido Sr. Hector,Muchas gracias por su preferencia y retroalimentación sobre su estadía en nuestro hotel Centro Plaza Hodelpa.Le esperamos pronto, Lourdes de la RosaGerente General

10/10 Excellent

Celeste

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lourdes de La Rosa on Jan 9, 2024
Dear Mrs. Celeste,Thank you very much for your preference and feedback about your stay at Centro Plaza Hodelpa. Best regards. Lourdes de la Rosa General Manager

8/10 Good

Yamila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from LR on Jan 5, 2024
Dear Mrs. Yamila,Thank you very much for your preference and feedback about your stay at Centro Plaza Hodelpa. Best regards. Lourdes de la Rosa General Manager

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from LR on Jan 2, 2024
Dear Mr. Joel,Thank you very much for your preference and feedback about your stay at Centro Plaza Hodelpa. Best regards, Lourdes de la RosaGeneral Manager

10/10 Excellent

Oswaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from LR on Jan 31, 2024
Distinguido Sr. Oswaldo,Muchas gracias por preferir nuestro hotel Centro Plaza Hodelpa, ubicado en el centro histórico de la ciudad de Santiago. Le esperamos pronto,Lourdes de la RosaGerente General

10/10 Excellent

Teonil, La Vega

Stayed 1 night in Dec 2023
Response from LR on Dec 26, 2023
Dear Mr/Mrs. Teonil, Thank you very much for your preference and feedback about your stay at Centro Plaza Hodelpa. Best regards.Lourdes de la Rosa General Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was great as usual.
Stayed 2 nights in Dec 2023
Response from LR on Dec 26, 2023
Dear Mr. Michael, Thank you very much for your preference and feedback about your stay at Centro Plaza Hodelpa. We are happy to know you felt great with the staff. See you soon.Best regards, Lourdes de la RosaGeneral Manager

10/10 Excellent

Nestor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniente ubicación en el centro de la ciudad, a unos pasos de dos Iglesias con increible historia, librerias, farmacias, tiendas de ropas, calzado y misceláneos. Punto negativo: las habitaciones que dan hacia la calle del sol son ocacionalmente afectada por el ruido de los vehículos con sus bocinas.
Stayed 4 nights in Dec 2023
Response from LR on Dec 21, 2023
Distinguido Sr. Nestor,Muchas gracias por tomarse el tiempo para comentar sobre su experiencia en nuestro hotel Centro Plaza Hodelpa. Nos alegra saber que se sintiera a gusto con nuestra conveniente ubicación en el centro histórico y del distrito comercial de Santiago. Nos disculpamos por la situación de ruido de bocinas presentadas.Le esperamos pronto, Lourdes de la RosaGerente General

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Dec 2023
Response from LR on Dec 21, 2023
Dear Mr. Victor,Thank you very much for your preference and feedback about your stay at Centro Plaza Hodelpa. We are happy to know your felt excellent. King regards,Lourdes de la Rosa General Manager

10/10 Excellent

Francisco, Davenport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and staff, beautiful hotel, overall an amazing experience.
Stayed 2 nights in Dec 2023
Response from LR on Dec 21, 2023
Dear Mr. Francisco,Thank you very much for your preference and feedback about your stay at Centro Plaza Hodelpa. We are happy to know your felt great in our facilities in specially with the amazing service and staff. Is good your stay was amazing. Best regards. Lourdes de la Rosa General Manager

10/10 Excellent

Freddy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from LR on Dec 18, 2023
Distinguido Sr. Freddy, Muchas gracias por su preferencia de nuestro hotel Centro Plaza Hodelpa. Le esperamos pronto. Lourdes de la Rosa Gerente General

6/10 Okay

Kirssi

Travelled with partner
Liked: Cleanliness, staff & service
Friendly staff and attentive to my needs. Inside the hotel was great. Food and drinks were good. I like that there is parking for your vehicle. Outside the hotel was too loud for my liking.
Stayed 1 night in Dec 2023
Response from LR on Dec 21, 2023
Dear Mrs. Kirssi,Thank you very much for your preference and feedback about your stay at Centro Plaza Hodelpa. We are happy to know your felt great in our facilities in specially with the friendly and attentive staff, foods, drinks and the parking lot. Best regards. Lourdes de la Rosa General Manager

10/10 Excellent

Diomaris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from LR on Dec 5, 2023
Dear Mrs. Diomaris,Thank you very much for your preference and feedback about your stay at Centro Plaza Hodelpa. Best regards. Lourdes de la Rosa General Manager

8/10 Good

Jenniferr

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 1 night in Nov 2023
Response from LR on Dec 5, 2023
Dear Mrs. Jennifer,Thank you very much for your preference and feedback about your stay at Centro Plaza Hodelpa. We are happy to know your felt great with the excellent service. Best regards. Lourdes de la Rosa General Manager

10/10 Excellent

waleska, north richland hil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from LR on Nov 30, 2023
Dear Mrs. Waleska,Thank you for posting your comment about the Centro Plaza Hodelpa Hotel.We are very happy that everything was perfect. We appreciate your fidelity.See you soon,Lourdes de la RosaGeneral Manager

10/10 Excellent

Juana I

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service ever! Good quality bed and pillows
Stayed 1 night in Nov 2023
Response from LR on Nov 29, 2023
Dear Mrs. Juana,Thank you very much for your preference and feedback about your stay at Centro Plaza Hodelpa. We are happy to know your felt great with the service, good quality bed and pillows. Best regards. Lourdes de la Rosa General Manager

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from LR on Dec 18, 2023
Distinguido Sr. John, Muchas gracias por su preferencia de nuestro hotel Centro Plaza Hodelpa. Le esperamos pronto. Lourdes de la Rosa Gerente General

4/10 Poor

Yudelka

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel smell really bad plus it need to be more clean
Stayed 3 nights in Nov 2023
Response from LR on Nov 21, 2023
Dear Mrs. Yudelka, Thank you very much for your preference and feedback about your stay at Centro Plaza Hodelpa. We sincerely apologize for the inconveniences you encountered while staying with us. We can assure you that we take very seriously comments like yours and we share them with all the parties involved. We do hope that you will give us a chance to have you again as a guest in the future. Best regards, Lourdes de la RosaGeneral Manager

10/10 Excellent

ROBERT KELLY

Stayed 1 night in Nov 2023
Response from LR on Dec 5, 2023
Dear Mr. Robert Kelly, Thank you very much for your preference and feedback about your stay at Centro Plaza Hodelpa. Best regards. Lourdes de la Rosa General Manager

6/10 Okay

Claude

Business traveller
Liked: Cleanliness
Could be better
Quite an average hotel. The Breakfast is very poor. Processed cheese, chlorine washed white bread, hard to chew mini croissants, and a limited variety of fruits, which is strange since this is an island FULL of fruits.. The omelette is stale and dry.. Breakfast needs a serious upgrade. The room is ok, although a little loud from street traffic. The personel was very good, they did what they could to please.
Stayed 4 nights in Nov 2023
Response from LR on Nov 15, 2023
Dear Mr/Mrs. Claude, Thank you very much for your feedback about your stay at Centro Plaza Hodelpa. We are happy you to know your felt good with room and the staff. We sincerely apologize for the inconveniences you encountered while staying with us. We can assure you that we take very seriously comments like yours and we share them with all the parties involved. We do hope that you will give us a chance to have you again as a guest in the future. Best regards! Lourdes de la Rosa General Manager

10/10 Excellent

Rafael

Stayed 1 night in Nov 2023
Response from LR on Dec 5, 2023
Dear Mr. Rafael,Thank you very much for your preference and feedback about your stay at Centro Plaza Hodelpa. Best regards. Lourdes de la Rosa General Manager

10/10 Excellent

Danelys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Nov 2023
Response from LR on Nov 13, 2023
Dear Mrs. Danelys,Thank you for posting your comment about the Centro Plaza Hodelpa Hotel.We are very happy that everything was perfect. We appreciate your fidelity.See you soon,Lourdes de la RosaGeneral Manager