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Reviews of Le Méridien Santiago

4 out of 5
Le Méridien Santiago
Av. Libertador Bernardo O'Higgins 136, Santiago, Region Metropolitana

Reviews

8.6

Excellent

Rating 10 - Excellent. 240 out of 499 reviews" "
Rating 8 - Good. 175 out of 499 reviews" "
Rating 6 - Okay. 54 out of 499 reviews" "
Rating 4 - Poor. 14 out of 499 reviews" "
Rating 2 - Terrible. 16 out of 499 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Kevin, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Just as almost everybody else has said, the neighborhood isn’t nice. There is a bohemian neighborhood a short seven minute walk. A certain name change to Le Meridien, they still have a lot to do to bring this hotel up to Marriott standards.
Stayed 5 nights in Mar 2024

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Not the safest area but had very easy access to the subway. The hotel’s sparkly hour was very nice with the opportunity to meet other patrons…and the staff was the very best!!
Stayed 1 night in Feb 2024

10/10 Excellent

Francine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel and staff.
We really like this hotel. One of the best so far. It is very close to the main tourist attractions, which allowed us to walk to. However; what we enjoyed the most was the hotel staff. They were so polite and ready to help us with our needs and answering our questions. The two concierge/ bell men were especially helpful in telling is what to visit and how to get there. They also continuously reminded us to be careful for pick pockets and they were right as we met people that were robbed during their stay. Highly recommend to all travelling to Santiago to stay at this hotel.
Stayed 2 nights in Dec 2023

6/10 Okay

robert

Book directly
Don’t book this through hotels.com if you need to make any adjustments. They let me know that because it was third party there was nothing they can do.
Stayed 2 nights in Nov 2023

8/10 Good

MARTHA

Travelled with family
Liked: Staff & service
The building is old and outdated. In the process of been remodeled. The carpets are dirty and stain. Even though the sheets and towels are clean, the whole building look nasty because the carpets.
Stayed 5 nights in Oct 2023

6/10 Okay

Luis, Stanford

Liked: Staff & service
Disliked: Property conditions & facilities
Location is excellent; 5 min walk to the subway and dozens of bus stops at your doorstep. The area around the hotel is quite rundown; business closed. The closest restaurant area is 15 min away. The property is in the middle of restoration; will belong to Marriott as of December. The rooms are certainly not in best shape. Dirty carpet and dated furniture.
Stayed 2 nights in Sep 2023

10/10 Excellent

Jia ling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 2 nights in Feb 2023

10/10 Excellent

Simon, Waco

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location !
Stayed 2 nights in Jan 2023

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities

4/10 Poor

Jon

Travelled with partner
Disliked: Amenities, property conditions & facilities
It does not show on the hotel listing, but the Crowne Plaza was at the epicenter of civil protests 2-3 years ago. As such, the neighborhood is still very much boarded up and graffitied everywhere. It's very close to Lastarria but the immediate surrounding of the hotel is desolate. Additionally, the photos on the listing are not up-to-date. While it looks like some renovations have been done to the entrance and common (eating) areas, the hotel is a bit shabbier than the photos let on. There was some mould on the ceiling of our bathroom and the wood on the doors was in bad shape from lack of bathroom ventilation. The rooms are in need of an upgrade. The bed was very comfy and clean, though. We were particularly annoyed that the listing shows photos of a nice, well-equipped gym (which is a must for us when travelling). However, 1 of the 3 photos of the gym is clearly not at this hotel (the one with the pullies). Lastly, the Expedia listing mentioned the pool would be open from November to April. We arrived Nov 19th and the pool was not open and did not seem to be in the process of opening shortly. I recommend you look at the Crowne Plaza website directly to see if it's open or not.
Response from LB/GM on Jan 6, 2023
Jon:Thank you for your feedback regarding your visit at our hotel.We are deeply sorry for your overall dissatisfaction experience, but rest assured that these issues will be looked into. We value your comments as they enable us to further improve the quality and services we offer to our guests.Thank you for your candid feedback and we welcome the opportunity to serve you again.LB/GM

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area around the hotel is sketchy as hell.
Response from LB/GM on Jan 6, 2023
Patricia:Thank you for staying with us.Your comments are very important for us, they will help us improve our services and facilities. We would be delighted to receive you again.LB/GM

4/10 Poor

Ronald

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is very tired. It is walled in behind guarded heavy security gates. The immediate area is awash in graffiti, and all stores and shops in the immediate area have permanently closed. Carpeting was worn and dirty and toilet did not flush properly.
Response from LB/GM on Dec 21, 2022
Ronald : Thank you for your feedback, it is very valuable to us and we appreciate your time to give us your impressions, comments like this, make us work harder to improve our standards and services.Please receive my sincere apologies for not meeting your expectationsWe hope you choose to stay with us again, so we can provide a better experience.LB/GM

10/10 Excellent

Ke, Bethesda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities
Needs a makeover
The hotel is very tired: decor and tech-wise. Most staff lacked friendliness except Richy, who provided a welcoming touch.
Stayed 2 nights in Oct 2022
Response from LB/GM on Nov 2, 2022
Anonymous:We regret your dissatisfaction so, please accept our apologies for not able to measure up to your expectations during your stay. This comments are very valuable for us and this allow us to monitor and improve the quality and services, we offer to our guests.Thank you for your time.Sincerely.,

6/10 Okay

Grachiia

Business traveller
Liked: Staff & service, property conditions & facilities
Good staff, clean and comfortable rooms, but a terrible restaurant, both in terms of cleanliness, the competence of the staff or the quality of the food does not reach the level of a street eatery in Zimbabwe.
Stayed 2 nights in Aug 2022
Response from LB/GM on Aug 10, 2022
Grachiia: Thank you for your very sincere and honest comments and for highlighting the positive points about our product, of which we are very proud. Please accept our sincere apologies for not meeting your expectations in the area of breakfast service, however please be assured that we have reviewed your observations and we are taking actions with our team, to improve our quality and service standards. Thank you for bringing your feedback to our attention and we look forward to welcoming you back soon Sincerely., LB/GM

8/10 Good

Jose

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent comeback for this hotel in general, clean, nice staff and overall superb!, only problem is the accessibility, because due to the manifestations of Some groups, the had to put up a barrier, NOT the hotel´s fault, but still...
Stayed 2 nights in May 2022
Response from LB/GM on May 16, 2022
Dear Johanna: Thanks for reviewing our property Crowne Plaza Santiago and tell about your good experience with us. It is always great to have a good feedback from our clients and hear that they enjoyed our services and our staff. It will be a pleasure to receive you again at our hotel. Sincerely.,

10/10 Excellent

Orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2022

6/10 Okay

thomas

Couldn't tell you. Didn't stay here. Just want to get of message from hotel.coms sending me constant reminders.
Stayed 4 nights in Dec 2021

6/10 Okay

Verified traveller

Travelled with family
Stayed 4 nights in Nov 2021

2/10 Terrible

John, Toronto

Disliked: Staff & service, amenities, property conditions & facilities
This property is closed as it is under renovation. Showed up to a closed building, the reservation had been transferred to the Intercontinental across town. Didn’t know anything about this, a construction worker had to tell me lol. He wasn’t even working on the property. Lucky me for finding someone to tell me. What a joke..
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This review is for the Intercontinental Hotel. All was great
Stayed 5 nights in Jan 2020

10/10 Excellent

Francy Liaiana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveller

Stayed 2 nights in Jan 2020

2/10 Terrible

Franck, San Jose, California, USA

Disliked: Staff & service
Hotel was closed, I did get moved to some other hotel but I would have liked to be informed of the change ahead of time, instead of wasting over 30 minutes to find the new hotel location
Stayed 1 night in Dec 2019
Response from Patricia on Dec 27, 2019
Dear Franck, Thank you for your feedback. We understand and apologize for the inconvenience caused by the closure to Hotel. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Patricia Moraga Guest Relations

8/10 Good

Vie Wah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
July, 2019
The Staff are absolutely fantastic! Available for every little need and so nice. I had a little trouble with heat and the hair dryer but that wasn't too bad. The location was great and everything you might need is on site. I would highly reccomend for the value.
Stayed 2 nights in Jul 2019
Response from FG/GM on Jul 11, 2019
Dear Susan: Thank you to convey your experience at Crowne Plaza Santiago. I am really happy to know that you felt very comfortable with the service you received from our staff . All of us are committed to create good experiences for all our guests and we feel very satisfied when we meet your expectations. We can only hope that you will be returning to Santiago soon to give us the honor to serve you again Sincerely., FG/GM

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019

8/10 Good

Shirish

Liked: Staff & service, room comfort
Stayed 4 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location was pretty good and the lobby was very nice.
Stayed 3 nights in May 2019

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Be VERY careful at night within the immediate vicinity of this hotel. My iPhone was ripped out of my hands (i.e. stolen) by a guy riding down the sidewalk on a bike at a high rate of speed (on the same side of the street as the hotel, about a 30-second walk from the hotel’s entrance) at 8.15pm, last Wednesday night 5/22/19. The staff was helpful in allowing me to make the necessary phone calls shortly thereafter and also helped me use the guest computer next to the front desk. The room was comfortable. Nice bed. Great room rate.
Stayed 2 nights in May 2019
Response from FG on Jun 4, 2019
Dear David: We appreciate your time to give us your opinion on our room comfort, staff and its helpful service, despite the regrettable incident you faced outside, on the street. We value your comments and welcome the opportunity to serve you again. Sincerely., FG/GM

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!! Walking distance to Bellavista and Listeria. Shower curtain was nasty!!
Stayed 3 nights in Apr 2019
Response from FG/GM on May 7, 2019
Dear Guest: Thank you for your comments We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. FG/GM

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Great hotel in excellent location for walking around Santiago.
Stayed 5 nights in Apr 2019
Response from FG/ GM on Apr 29, 2019
Dear John : Thank you for staying with us and for posting a review about our hotel. It is good to know that our location was convenient for you; It is central and close to cultural and touristic places, that you can easily go walking. Thank you for your comments and I hope you come back to our property. Sincerely, FG/GM

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Excellent service.
Great location. Easy walking distance to good restaurants and most of the important historical sights. Nice hotel bar with live local musicians. Staff was very welcoming. Older hotel but well maintained. We would definitely stay here again.
Stayed 3 nights in Apr 2019
Response from FG/GM on Apr 29, 2019
Thank you for your kind comments, we are delighted that you had a good experience at Crowne Plaza Santiago. We appreciate that you liked our location and our helpful staff. We look forward to welcome you again. FG/GM

10/10 Excellent

darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good, friendly and helpful staff, service was good
Stayed 2 nights in Apr 2019

2/10 Terrible

B

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible management accusing us of things we didn’t do
Stayed 1 night in Apr 2019

10/10 Excellent

George, Norfolk County, Ontario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Courteous service. Excellent Dining room.
Stayed 2 nights in Mar 2019
Response from FGarcia on Apr 10, 2019
Dear George: We value your time to give us your good impression of our hotel. It is a pleasure to know that our staff and facilities provided a comfortable experience and you also enjoyed our Restaurant Urbano 136. Thank you for your opinion and we hope to receive you again very soon. Sincerely., FG/GM

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position excellent staff, corridors a bit tired
Stayed 4 nights in Mar 2019

10/10 Excellent

Frequenttravell, NYC

Liked: Cleanliness, staff & service
Great location in middle of town.Near university and ten minute walk from historic district.
Stayed 7 nights in Mar 2019

8/10 Good

Minnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and friendly staff
I very much enjoyed my stay. The service was excellent and the staff very helpful and friendly. They answered all my questions. I was lucky to be upgraded to the concierge floor based on the price paid along with my IHG membership. Excellent concierge service and wonderful food.
Stayed 1 night in Mar 2019

10/10 Excellent

Lineth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really disgusting.
Honestly, on of the worst hotels i have every stayed in. Walls in the hallway were scuffed and filthy to the point that it look like i was in a cheap roadside motel. The first room I was assigned already had people in it, the second room had a smell of cigarette smoke and had a dirty bathroom. I finlally stayed in my third room, but it was in rough shape as the baseboards were falling apart and the carpet was gross. This hotel needs a serious renovation, it is more in line with 2 star hotel options in its current condition.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2019

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Good location. Room was comfortable. No problem with WiFi in the room. Excellent buffet breakfast. Overall a good experience.
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The pool is amazing. Some staff is super rude to guest and anyone who comes to visit.
Stayed 6 nights in Jan 2019

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay five star service
Excellent hotel in convenient location. We had to rush to hospital emergency and staff responded with care and attention We upgraded to executive suite well worth extra value Strongly recommend
Stayed 4 nights in Feb 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Fine hotel. On a main road. Has easy parking. Excellent staff, fluent in English. Large room on executive level, well air-conditioned and quiet, looking out across the city to a mountain. Hotel renovated but needs new carpets. Small but very good breakfast in executive lounge. A pricey but delicious hotel restaurant, at least the fish and seafood we tried for lunch. Room service prompt but food decent rather than special. Has a Starbucks. Close to Fuente Alemana, a marvelous sandwich restaurant. Close to banks and ATM and money exchange, within walking distance of a good bakery and a supermarket. Near downtown but beware the expensive hotel taxis which charge a flat fee - very clean taxi though. And you can get cheaper taxis at the street. Bus service just outside hotel. Surrounding area full of minimarkets and restaurants.
Stayed 5 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 7 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good Location close to attractions good public transport shopping safe around Great amenites
Stayed 7 nights in Dec 2018