While the address of the apartment complex was easy to find once you get to the concierge desk, the people there had very little english and were quite unwilling to help. Once we worked out we needed to go to an apartment in order to collect our key, the gentleman there was nice and showed us to our apartment.
We might be slightly biased: we were upgraded to suites (we had booked two rooms) upon our arrival and we were able to get in the rooms a few hours before check in. Very responsive staff, most of whom spoke English (we don't speak much Spanish). The concierge who took care of our taxi to the airport and our luggage storage after check out was particularly responsive to our concerns and needs. There were lovely rooms, clean rooms, great water pressure in the showers (a big point with us). The complimentary breakfasts were good.
The hotel is only a couple of blocks from a Metro station and easy walking distance to the big new mall in Santiago. (We were looking for pisco to bring back). The location made everything easy.
Great location, close to 2 subway stations, Mercado Central, Plaza de Armas. Not the most upscale part of town, but quite accessible to the rest of the city because of the subways.
Little nervous walking around in the dark.
The staff is amazing - they are very accommodating and very helpful.
The floors aren't swept so it's a little dusty, and there is no air conditioning, so it gets very hot but the service makes up for it.
This is actually not an hotel. It is an apartment. Great location. Very central and close to great restaurants. I liked it a lot because it has everything you need to be comfortable. The apartment is almost new. The downside there is no hotel personnel or any hotel like services.
cristian from miami
Right in the Lastarria exclusive district, Mela Blu Apartments offer excellent furnished accommodations in Santiago, Chile …More
Actually they rent you an apartment or flat, this is not really a hotel. But the apartment is very confortable and it has the essential tools for a good stay, the kitchen is great, and the furniture is confy, I recommend this "apart-hotel" for those who like autonomy. Thie location is fantastic near the most interesting neighbourhoods in Santiago, Bellavista and Lastarria. It has direct acces to the Universidad de Chile subway station. The metro train in Santiago is a great and cheap way of trasportation.