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Reviews of NH Ciudad de Santander

3 out of 5
NH Ciudad de Santander
Paseo Menendez Pelayo, 13-15, Santander, Cantabria

Reviews

8.6

Excellent

Rating 10 - Excellent. 83 out of 191 reviews" "
Rating 8 - Good. 84 out of 191 reviews" "
Rating 6 - Okay. 17 out of 191 reviews" "
Rating 4 - Poor. 4 out of 191 reviews" "
Rating 2 - Terrible. 3 out of 191 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

CARLOS

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Poldo Sánchez on Mar 28, 2024
Estimado Carlos ,Gracias por dedicar unos minutos de su tiempo a realizar la valoración de su estancia en el NH Ciudad de Santander.En primer lugar, lamentamos profundamente que su experiencia en nuestro hotel no haya sido satisfactoria. Quisiera disculparme por no haber sido capaces de cumplir sus expectativas sobre nuestros estándares durante su reciente estancia. Estamos comprometidos en proporcionar experiencias memorables con un servicio excepcional. Por lo tanto, esperamos darle la bienvenida nuevamente y mejorar su experiencia pronto.Gracias de nuevo por elegir alojarse con nosotros y por su tiempo al compartir sus comentarios.Atentamente,

8/10 Good

Ana, Santa Marta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Poldo Sánchez on Oct 18, 2023
Estimada Ana,Sin duda, en el NH Ciudad de Santander apostamos por el máximo confort y un diseño funcional. Resulta muy satisfactorio leer que nuestros clientes aprecian nuestras características y nos recomiendan a otros viajeros.Muchas gracias por escogernos y esperamos recibirla de nuevo en su próxima visita a Santander.Reciba un cordial saludo,

10/10 Excellent

Jaci

Stayed 1 night in Jul 2023
Response from Poldo Sánchez on Jul 4, 2023
Estimada Jaci,Gracias por sus comentarios y por el tiempo que ha dedicado en ponerlos en común con nosotros.Opiniones como la suya nos hacen saber que vamos por el buen camino y nos animan a seguir adelante por la misma línea. Será un placer contar con usted cuando decida volver a visitarnos. Reciba un cordial saludo,

8/10 Good

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Poldo Sánchez on Jun 12, 2023
Dear Paul,I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers.We are extremely pleased to know that in your stay, we have been able to reach your expectations and to change your visit into an unforgettable experience.Looking forward to welcoming you soon, I would like to take this occasion to send you a cordial greeting.With our best regards.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great experience due to excellent staff.
Extremely friendly and welcoming reception staff. Smooth , no hassle checkin and out. Great location, breakfast was superb, hot and cold options were varied and good quality products. Service again was excellent. Would definitely use again.
Stayed 1 night in Apr 2023
Response from Poldo Sánchez on Apr 15, 2023
Dear Michael,I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers.We do really appreciate your comments. It is always a pleasure to know that guests feel comfortable at the hotel. Our staff work to provide our guests with the best hospitality service possible and I am proud to know we achieved this. Looking forward to welcome you again in the future.Warm regards,

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Poldo Sánchez on Apr 2, 2023
Estimada Sheila,Gracias por sus comentarios y por el tiempo que ha dedicado en ponerlos en común con nosotros.Opiniones como la suya nos hacen saber que vamos por el buen camino y nos animan a seguir adelante por la misma línea. Será un placer contar con usted cuando decida volver a visitarnos. Reciba un cordial saludo,

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo nos quedamos por una noche y todo estuvo muy bien. Las atenciones excelentes, parking pago en el mismo hotel y pudimos conocer Santander caminando ya que está bien ubicado.
Stayed 1 night in Jan 2023
Response from Poldo Sánchez on Mar 1, 2023
Estimada Laura,Gracias por sus comentarios y por el tiempo que ha dedicado en ponerlos en común con nosotros.Opiniones como la suya nos hacen saber que vamos por el buen camino y nos animan a seguir adelante por la misma línea. Será un placer contar con usted cuando decida volver a visitarnos. Reciba un cordial saludo,

6/10 Okay

Ignacio

Stayed 1 night in Jan 2023
Response from Poldo Sánchez on Jan 29, 2023
Estimado Ignacio,Muchas gracias por escoger el NH Ciudad de Santander para su reciente estancia en la ciudad y muchas gracias por compartir su experiencia con nosotros.Espero que podamos volver a darle la bienvenida en un futuro próximo. Reciba un cordial saludo.

10/10 Excellent

Phillip

Stayed 1 night in Jul 2022
Response from Poldo Sánchez on Oct 6, 2022
Dear Phillip,I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers.We are extremely pleased to know that in your stay, we have been able to reach your expectations and to change your visit into an unforgettable experience.Looking forward to welcoming you soon, I would like to take this occasion to send you a cordial greeting.With our best regards.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, handy location.
Really pleasant stay. Staff were super friendly and relaxed (seems to be very common in Santander). Walking distance to the main beaches and centre of town.
Stayed 1 night in Sep 2022
Response from Poldo Sánchez on Sep 7, 2022
Dear David,I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers.We are extremely pleased to know that in your stay, we have been able to reach your expectations and to change your visit into an unforgettable experience.Looking forward to welcoming you soon, I would like to take this occasion to send you a cordial greeting.With our best regards.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central very pleasant staff plan to return
Stayed 2 nights in Jun 2022
Response from Poldo Sánchez on Jul 8, 2022
Dear John, I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers. We are extremely pleased to know that in your stay, we have been able to reach your expectations and to change your visit into an unforgettable experience. Looking forward to welcoming you soon, I would like to take this occasion to send you a cordial greeting. With our best regards.

10/10 Excellent

Evangelos

Stayed 1 night in Mar 2022
Response from Poldo Sánchez on Mar 31, 2022
Estimado Evangelos, Sin duda, en el NH Ciudad de Santander apostamos por el máximo confort y un diseño funcional. Resulta muy satisfactorio leer que nuestros clientes aprecian nuestras características y nos recomiendan a otros viajeros. Muchas gracias por escogernos y esperamos recibirle de nuevo en su próxima visita a Santander. Reciba un cordial saludo,

4/10 Poor

Christopher, Edinburgh

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice location
Stayed 1 night in Mar 2022
Response from Poldo Sánchez on Mar 20, 2022
Dear Christopher, I would like to thank you first of all for sharing with us your impressions about the Hotel. Your opinions are very important to us as they help us to improve, and thus offer a better service to our customers. I regret that during your last stay the NH Ciudad de Santander hotel did not exceed your expectations and you could not enjoy a great experience, which is our priority. No doubt your comments will be taken into account so that this situation does not recur. We hope that this specific event has not made you lose your confidence and it will be a pleasure to welcome you again. Best regards,

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location and great service.
Stayed 2 nights in Mar 2022
Response from Poldo Sánchez on Mar 20, 2022
Dear Paul, I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers. We are extremely pleased to know that in your stay, we have been able to reach your expectations and to change your visit into an unforgettable experience. Looking forward to welcoming you soon, I would like to take this occasion to send you a cordial greeting. With our best regards.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Poldo Sánchez on Feb 11, 2022
Estimada Paula, Gracias por sus comentarios y por el tiempo que ha dedicado en ponerlos en común con nosotros. Opiniones como la suya nos hacen saber que vamos por el buen camino y nos animan a seguir adelante por la misma línea. Será un placer contar con usted cuando decida volver a visitarnos. Reciba un cordial saludo,

8/10 Good

Susan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021
Response from Poldo Sánchez on Sep 29, 2021
Dear Susan, I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers. We are extremely pleased to know that in your stay, we have been able to reach your expectations and to change your visit into an unforgettable experience. Looking forward to welcoming you soon, I would like to take this occasion to send you a cordial greeting. With our best regards.

8/10 Good

Verified traveller

Travelled with pets
Liked: Staff & service
Eco-friendly property
Stayed 3 nights in Aug 2021
Response from Poldo Sánchez on Aug 19, 2021
Dear Anonymous, I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers. We are extremely pleased to know that in your stay, we have been able to reach your expectations and to change your visit into an unforgettable experience. Looking forward to welcoming you soon, I would like to take this occasion to send you a cordial greeting. With our best regards.

10/10 Excellent

Andrew

Stayed 1 night in Jun 2021
Response from Poldo Sánchez on Jul 1, 2021
Dear Andrew, I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers. We are extremely pleased to know that in your stay, we have been able to reach your expectations and to change your visit into an unforgettable experience. Looking forward to welcoming you soon, I would like to take this occasion to send you a cordial greeting. With our best regards.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, for staying a night, no Soccer TV program, close to everyyhing
Stayed 1 night in Jan 2021
Response from Poldo Sánchez on Jan 19, 2021
Dear Anonymous, I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers. We are extremely pleased to know that in your stay, we have been able to reach your expectations and to change your visit into an unforgettable experience. Looking forward to welcoming you soon, I would like to take this occasion to send you a cordial greeting. With our best regards.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travelling stopover
Stayed 1 night in Dec 2020
Response from Poldo Sánchez on Dec 22, 2020
Estimado John , Gracias por sus comentarios y por el tiempo que ha dedicado en ponerlos en común con nosotros. Opiniones como la suya nos hacen saber que vamos por el buen camino y nos animan a seguir adelante por la misma línea. Será un placer contar con usted cuando decida volver a visitarnos. Reciba un cordial saludo,

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room very small Under AMENITIES Self parking is mentioned. What is NOT mentioned that one has to PAY 12 or 14 Euros. I always book a hotel with parking but it should be mentioned that ADDITIONAL Payment must be made. DECEIVING
Stayed 1 night in Nov 2020
Response from Poldo Sánchez on Nov 15, 2020
Dear Bob, I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers. We are extremely pleased to know that in your stay, we have been able to reach your expectations and to change your visit into an unforgettable experience. Looking forward to welcoming you soon, I would like to take this occasion to send you a cordial greeting. With our best regards.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
Perfect location we stayed only one night because the ferry was delayed definitely stay again next time we are in Santander good car park and very help-full friendly Staff.
Stayed 1 night in Oct 2020
Response from Poldo Sánchez on Oct 6, 2020
Dear John, I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers. We are extremely pleased to know that in your stay, we have been able to reach your expectations and to change your visit into an unforgettable experience. Looking forward to welcoming you soon, I would like to take this occasion to send you a cordial greeting. With our best regards.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Poldo Sánchez on Feb 7, 2020
Dear Anthony, I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers. We are extremely pleased to know that in your stay, we have been able to reach your expectations and to change your visit into an unforgettable experience. Looking forward to welcoming you soon, I would like to take this occasion to send you a cordial greeting. With our best regards.

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Poldo Sanchez on Nov 6, 2019
Dear Shane, I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers. We are extremely pleased to know that in your stay, we have been able to reach your expectations and to change your visit into an unforgettable experience. Looking forward to welcoming you soon, I would like to take this occasion to send you a cordial greeting. With our best regards.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay !
Nice location ,to recommend
Stayed 2 nights in Oct 2019
Response from Poldo Sanchez on Oct 12, 2019
Dear Christine, I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers. We are extremely pleased to know that in your stay, we have been able to reach your expectations and to change your visit into an unforgettable experience. Looking forward to welcoming you soon, I would like to take this occasion to send you a cordial greeting. With our best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attitude of staff was unfailingly friendly and welcoming. Breakfast very good indeed
Stayed 3 nights in Sep 2019
Response from Poldo Sanchez on Sep 21, 2019
I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers. We are extremely pleased to know that in your stay, we have been able to reach your expectations and to change your visit into an unforgettable experience. Looking forward to welcoming you soon, I would like to take this occasion to send you a cordial greeting. With our best regards.

6/10 Okay

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A solid hotel in a good location.
A modern and functional hotel with friendly staff. My only real grip was being given a room next to the lift (with associated noise levels).
Stayed 2 nights in Sep 2019
Response from Poldo Sanchez on Sep 21, 2019
Dear John, I am happy to read your comment about the willing and exquisite treatment by our staff. No doubt, comments like yours are a great motivation to keep working day by day. Regarding the noise of the elevators I regret the inconvenience caused, your comment is of great help to improve. Thank you very much for choosing us and receiving a cordial greeting,

10/10 Excellent

Roberto, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Great staff. Great room. Love its beds.
Stayed 2 nights in Aug 2019
Response from Poldo Sanchez on Sep 9, 2019
Estimado Roberto, Gracias por sus comentarios y por el tiempo que ha dedicado en ponerlos en común con nosotros. Opiniones como la suya nos hacen saber que vamos por el buen camino y nos animan a seguir adelante por la misma línea. Será un placer contar con usted cuando decida volver a visitarnos. Reciba un cordial saludo,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The air condition comes out with a smoking smell when it starts operating and the insulation of the room isn’t well
Stayed 3 nights in Jun 2019
Response from NH Ciudad de Santander on Jun 20, 2019
Dear Anonymous, Good afternoon, we have spoken to the maintenance department to check the air conditioning ducts, apologising that your stay was not to your liking. Thank you for your feedback. A Greeting Poldo Sanchez

10/10 Excellent

Marie, Dublin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very convenient for exploring the city. The staff were all very friendly and helpful especially Paula at the reception. The hotel was very clean and comfortable.
Stayed 7 nights in May 2019
Response from NH Ciudad de Santander on Jun 20, 2019
Dear Marie, I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers. We do really appreciate your comments. It is always a pleasure to know that guests feel comfortable at the hotel. Our staff work to provide our guests with the best hospitality service possible and I am proud to know we achieved this. Looking forward to welcome you again in the future. Warm regards,

10/10 Excellent

Hiram, miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small Great Hotel
The staff was very helpful and she was able to get us connecting rooms upon arrival, even though we had only reserved one room . Everything was as expected, located in a great area near bars and restaurants and just a couple of blocks from the water. I will definitely stay there again
Stayed 1 night in Apr 2019

8/10 Good

Tom

Liked: Cleanliness, staff & service
The double room we were allocated was quite small including the bed and not as well furnished as the twin bedroom we had stayed in earlier.
Stayed 1 night in Mar 2019

6/10 Okay

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2019

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Mrs.Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
September break
Had a great stay in Santander. Great weather, great food and very good hotel. Great location for the restaurants and the beach. Good room facilites for making coffee etc and a good hairdryer. No hesitation in going here again.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Good choice
Excellent place to stay. Nice room, great food, helpful staff. Recommend
Stayed 6 nights in Sep 2018

10/10 Excellent

Terry

Great staff, good location.
Stayed 4 nights in Sep 2018

10/10 Excellent

Claes

Nice
Nice Hotel, great location.
Stayed 1 night in Sep 2018

8/10 Good

Robert

Nice hotel
Decent hotel in the NH chain. Comfortable rooms and helpful staff. Breakfast plentiful with lots of choice. Car Park a bit of a squeeze. Very convenient for the waterfront.
Stayed 2 nights in Aug 2018

8/10 Good

Hamish, Scotland

Liked: Cleanliness, staff & service
Name Betrays Modernity
We were expecting a traditional hotel with the name but got a modern cost focussed hotel where the only freebies were an apple or a juice on arrival. The apple was bruised and the juice was watery though overall the hotel was clean and bright with the staff capable and the location adequate. It was up a hill and the hall lighting shone under the door st night. We also had an excellent view of the car park but nothing else. Luckily we were out a lot and were only there for two nights.
Stayed 2 nights in Aug 2018

8/10 Good

tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here before, brilliant for our need, clean fresh and well equipped rooms, pet friendly, car park, 5 mins to town and ferry port. See you next year
Stayed 1 night in Aug 2018

10/10 Excellent

Estuardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

William

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for access, food and seeing the city.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located hotel
Lots of authentic local bars and restsurants within 10 minute walk.
Stayed 3 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017