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Rating 10 - Excellent. 83 out of 191 reviews" "
10 - Excellent
83
Rating 8 - Good. 84 out of 191 reviews" "
8 - Good
84
Rating 6 - Okay. 17 out of 191 reviews" "
6 - Okay
17
Rating 4 - Poor. 4 out of 191 reviews" "
4 - Poor
4
Rating 2 - Terrible. 3 out of 191 reviews" "
2 - Terrible
3
9.0/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
8.4/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
6/10 Okay
CARLOS
Mar 25, 2024
Disliked: Property conditions & facilities
CARLOS
Stayed 3 nights in Mar 2024
Response from Poldo Sánchez on Mar 28, 2024
Estimado Carlos ,Gracias por dedicar unos minutos de su tiempo a realizar la valoración de su estancia en el NH Ciudad de Santander.En primer lugar, lamentamos profundamente que su experiencia en nuestro hotel no haya sido satisfactoria. Quisiera disculparme por no haber sido capaces de cumplir sus expectativas sobre nuestros estándares durante su reciente estancia. Estamos comprometidos en proporcionar experiencias memorables con un servicio excepcional. Por lo tanto, esperamos darle la bienvenida nuevamente y mejorar su experiencia pronto.Gracias de nuevo por elegir alojarse con nosotros y por su tiempo al compartir sus comentarios.Atentamente,
Estimada Ana,Sin duda, en el NH Ciudad de Santander apostamos por el máximo confort y un diseño funcional. Resulta muy satisfactorio leer que nuestros clientes aprecian nuestras características y nos recomiendan a otros viajeros.Muchas gracias por escogernos y esperamos recibirla de nuevo en su próxima visita a Santander.Reciba un cordial saludo,
10/10 Excellent
Jaci
Jul 3, 2023
Jaci
Stayed 1 night in Jul 2023
Response from Poldo Sánchez on Jul 4, 2023
Estimada Jaci,Gracias por sus comentarios y por el tiempo que ha dedicado en ponerlos en común con nosotros.Opiniones como la suya nos hacen saber que vamos por el buen camino y nos animan a seguir adelante por la misma línea. Será un placer contar con usted cuando decida volver a visitarnos. Reciba un cordial saludo,
Dear Paul,I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers.We are extremely pleased to know that in your stay, we have been able to reach your expectations and to change your visit into an unforgettable experience.Looking forward to welcoming you soon, I would like to take this occasion to send you a cordial greeting.With our best regards.
10/10 Excellent
Michael
Travelled with family
Apr 12, 2023
Liked: Cleanliness, staff & service, room comfort
Great experience due to excellent staff.
Extremely friendly and welcoming reception staff. Smooth , no hassle checkin and out. Great location, breakfast was superb, hot and cold options were varied and good quality products. Service again was excellent. Would definitely use again.
Michael
Stayed 1 night in Apr 2023
Response from Poldo Sánchez on Apr 15, 2023
Dear Michael,I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers.We do really appreciate your comments. It is always a pleasure to know that guests feel comfortable at the hotel. Our staff work to provide our guests with the best hospitality service possible and I am proud to know we achieved this. Looking forward to welcome you again in the future.Warm regards,
Estimada Sheila,Gracias por sus comentarios y por el tiempo que ha dedicado en ponerlos en común con nosotros.Opiniones como la suya nos hacen saber que vamos por el buen camino y nos animan a seguir adelante por la misma línea. Será un placer contar con usted cuando decida volver a visitarnos. Reciba un cordial saludo,
Solo nos quedamos por una noche y todo estuvo muy bien. Las atenciones excelentes, parking pago en el mismo hotel y pudimos conocer Santander caminando ya que está bien ubicado.
Laura
Stayed 1 night in Jan 2023
Response from Poldo Sánchez on Mar 1, 2023
Estimada Laura,Gracias por sus comentarios y por el tiempo que ha dedicado en ponerlos en común con nosotros.Opiniones como la suya nos hacen saber que vamos por el buen camino y nos animan a seguir adelante por la misma línea. Será un placer contar con usted cuando decida volver a visitarnos. Reciba un cordial saludo,
6/10 Okay
Ignacio
Jan 27, 2023
Ignacio
Stayed 1 night in Jan 2023
Response from Poldo Sánchez on Jan 29, 2023
Estimado Ignacio,Muchas gracias por escoger el NH Ciudad de Santander para su reciente estancia en la ciudad y muchas gracias por compartir su experiencia con nosotros.Espero que podamos volver a darle la bienvenida en un futuro próximo. Reciba un cordial saludo.
10/10 Excellent
Phillip
Oct 5, 2022
Phillip
Stayed 1 night in Jul 2022
Response from Poldo Sánchez on Oct 6, 2022
Dear Phillip,I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers.We are extremely pleased to know that in your stay, we have been able to reach your expectations and to change your visit into an unforgettable experience.Looking forward to welcoming you soon, I would like to take this occasion to send you a cordial greeting.With our best regards.
Really pleasant stay. Staff were super friendly and relaxed (seems to be very common in Santander). Walking distance to the main beaches and centre of town.
David
Stayed 1 night in Sep 2022
Response from Poldo Sánchez on Sep 7, 2022
Dear David,I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers.We are extremely pleased to know that in your stay, we have been able to reach your expectations and to change your visit into an unforgettable experience.Looking forward to welcoming you soon, I would like to take this occasion to send you a cordial greeting.With our best regards.
Dear John,
I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers.
We are extremely pleased to know that in your stay, we have been able to reach your expectations and to change your visit into an unforgettable experience.
Looking forward to welcoming you soon, I would like to take this occasion to send you a cordial greeting.
With our best regards.
10/10 Excellent
Evangelos
Mar 29, 2022
Evangelos
Stayed 1 night in Mar 2022
Response from Poldo Sánchez on Mar 31, 2022
Estimado Evangelos,
Sin duda, en el NH Ciudad de Santander apostamos por el máximo confort y un diseño funcional. Resulta muy satisfactorio leer que nuestros clientes aprecian nuestras características y nos recomiendan a otros viajeros.
Muchas gracias por escogernos y esperamos recibirle de nuevo en su próxima visita a Santander.
Reciba un cordial saludo,
4/10 Poor
Christopher, Edinburgh
Travelled with partner
Mar 20, 2022
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice location
Christopher
Stayed 1 night in Mar 2022
Response from Poldo Sánchez on Mar 20, 2022
Dear Christopher,
I would like to thank you first of all for sharing with us your impressions about the Hotel. Your opinions are very important to us as they help us to improve, and thus offer a better service to our customers.
I regret that during your last stay the NH Ciudad de Santander hotel did not exceed your expectations and you could not enjoy a great experience, which is our priority. No doubt your comments will be taken into account so that this situation does not recur.
We hope that this specific event has not made you lose your confidence and it will be a pleasure to welcome you again.
Best regards,
Dear Paul,
I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers.
We are extremely pleased to know that in your stay, we have been able to reach your expectations and to change your visit into an unforgettable experience.
Looking forward to welcoming you soon, I would like to take this occasion to send you a cordial greeting.
With our best regards.
Estimada Paula,
Gracias por sus comentarios y por el tiempo que ha dedicado en ponerlos en común con nosotros.
Opiniones como la suya nos hacen saber que vamos por el buen camino y nos animan a seguir adelante por la misma línea.
Será un placer contar con usted cuando decida volver a visitarnos.
Reciba un cordial saludo,
8/10 Good
Susan
Sep 28, 2021
Liked: Cleanliness, staff & service, room comfort
Susan
Stayed 1 night in Sep 2021
Response from Poldo Sánchez on Sep 29, 2021
Dear Susan,
I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers.
We are extremely pleased to know that in your stay, we have been able to reach your expectations and to change your visit into an unforgettable experience.
Looking forward to welcoming you soon, I would like to take this occasion to send you a cordial greeting.
With our best regards.
8/10 Good
Verified traveller
Travelled with pets
Aug 17, 2021
Liked: Staff & service
Eco-friendly property
Verified traveller
Stayed 3 nights in Aug 2021
Response from Poldo Sánchez on Aug 19, 2021
Dear Anonymous,
I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers.
We are extremely pleased to know that in your stay, we have been able to reach your expectations and to change your visit into an unforgettable experience.
Looking forward to welcoming you soon, I would like to take this occasion to send you a cordial greeting.
With our best regards.
10/10 Excellent
Andrew
Jul 1, 2021
Andrew
Stayed 1 night in Jun 2021
Response from Poldo Sánchez on Jul 1, 2021
Dear Andrew,
I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers.
We are extremely pleased to know that in your stay, we have been able to reach your expectations and to change your visit into an unforgettable experience.
Looking forward to welcoming you soon, I would like to take this occasion to send you a cordial greeting.
With our best regards.
Nice hotel, for staying a night, no Soccer TV program, close to everyyhing
Verified traveller
Stayed 1 night in Jan 2021
Response from Poldo Sánchez on Jan 19, 2021
Dear Anonymous,
I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers.
We are extremely pleased to know that in your stay, we have been able to reach your expectations and to change your visit into an unforgettable experience.
Looking forward to welcoming you soon, I would like to take this occasion to send you a cordial greeting.
With our best regards.
Estimado John ,
Gracias por sus comentarios y por el tiempo que ha dedicado en ponerlos en común con nosotros.
Opiniones como la suya nos hacen saber que vamos por el buen camino y nos animan a seguir adelante por la misma línea.
Será un placer contar con usted cuando decida volver a visitarnos.
Reciba un cordial saludo,
Room very small
Under AMENITIES Self parking is mentioned.
What is NOT mentioned that one has to PAY 12 or 14
Euros.
I always book a hotel with parking but it should be mentioned that ADDITIONAL Payment must be made.
DECEIVING
Bob
Stayed 1 night in Nov 2020
Response from Poldo Sánchez on Nov 15, 2020
Dear Bob,
I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers.
We are extremely pleased to know that in your stay, we have been able to reach your expectations and to change your visit into an unforgettable experience.
Looking forward to welcoming you soon, I would like to take this occasion to send you a cordial greeting.
With our best regards.
Perfect location we stayed only one night because the ferry was delayed definitely stay again next time we are in Santander good car park and very help-full friendly Staff.
John
Stayed 1 night in Oct 2020
Response from Poldo Sánchez on Oct 6, 2020
Dear John,
I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers.
We are extremely pleased to know that in your stay, we have been able to reach your expectations and to change your visit into an unforgettable experience.
Looking forward to welcoming you soon, I would like to take this occasion to send you a cordial greeting.
With our best regards.
Dear Anthony,
I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers.
We are extremely pleased to know that in your stay, we have been able to reach your expectations and to change your visit into an unforgettable experience.
Looking forward to welcoming you soon, I would like to take this occasion to send you a cordial greeting.
With our best regards.
Dear Shane,
I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers.
We are extremely pleased to know that in your stay, we have been able to reach your expectations and to change your visit into an unforgettable experience.
Looking forward to welcoming you soon, I would like to take this occasion to send you a cordial greeting.
With our best regards.
Dear Christine,
I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers.
We are extremely pleased to know that in your stay, we have been able to reach your expectations and to change your visit into an unforgettable experience.
Looking forward to welcoming you soon, I would like to take this occasion to send you a cordial greeting.
With our best regards.
Attitude of staff was unfailingly friendly and welcoming.
Breakfast very good indeed
Verified traveller
Stayed 3 nights in Sep 2019
Response from Poldo Sanchez on Sep 21, 2019
I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers.
We are extremely pleased to know that in your stay, we have been able to reach your expectations and to change your visit into an unforgettable experience.
Looking forward to welcoming you soon, I would like to take this occasion to send you a cordial greeting.
With our best regards.
A modern and functional hotel with friendly staff. My only real grip was being given a room next to the lift (with associated noise levels).
John
Stayed 2 nights in Sep 2019
Response from Poldo Sanchez on Sep 21, 2019
Dear John,
I am happy to read your comment about the willing and exquisite treatment by our staff. No doubt, comments like yours are a great motivation to keep working day by day.
Regarding the noise of the elevators I regret the inconvenience caused, your comment is of great help to improve.
Thank you very much for choosing us and receiving a cordial greeting,
Great hotel. Great staff. Great room. Love its beds.
Roberto
Stayed 2 nights in Aug 2019
Response from Poldo Sanchez on Sep 9, 2019
Estimado Roberto,
Gracias por sus comentarios y por el tiempo que ha dedicado en ponerlos en común con nosotros.
Opiniones como la suya nos hacen saber que vamos por el buen camino y nos animan a seguir adelante por la misma línea.
Será un placer contar con usted cuando decida volver a visitarnos.
Reciba un cordial saludo,
6/10 Okay
Verified traveller
Jun 19, 2019
Liked: Cleanliness, staff & service
The air condition comes out with a smoking smell when it starts operating and the insulation of the room isn’t well
Verified traveller
Stayed 3 nights in Jun 2019
Response from NH Ciudad de Santander on Jun 20, 2019
Dear Anonymous,
Good afternoon, we have spoken to the maintenance department to check the air conditioning ducts, apologising that your stay was not to your liking.
Thank you for your feedback.
A Greeting
Poldo Sanchez
The hotel was very convenient for exploring the city. The staff were all very friendly and helpful especially Paula at the reception. The hotel was very clean and comfortable.
Marie
Stayed 7 nights in May 2019
Response from NH Ciudad de Santander on Jun 20, 2019
Dear Marie,
I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers.
We do really appreciate your comments. It is always a pleasure to know that guests feel comfortable at the hotel. Our staff work to provide our guests with the best hospitality service possible and I am proud to know we achieved this.
Looking forward to welcome you again in the future.
Warm regards,
The staff was very helpful and she was able to get us connecting rooms upon arrival, even though we had only reserved one room . Everything was as expected, located in a great area near bars and restaurants and just a couple of blocks from the water. I will definitely stay there again
Hiram
Stayed 1 night in Apr 2019
8/10 Good
Tom
Mar 28, 2019
Liked: Cleanliness, staff & service
The double room we were allocated was quite small including the bed and not as well furnished as the twin bedroom we had stayed in earlier.
Had a great stay in Santander. Great weather, great food and very good hotel. Great location for the restaurants and the beach. Good room facilites for making coffee etc and a good hairdryer. No hesitation in going here again.
Anne
Stayed 2 nights in Sep 2018
10/10 Excellent
Verified traveller
Sep 17, 2018
Good choice
Excellent place to stay. Nice room, great food, helpful staff. Recommend
Verified traveller
Stayed 6 nights in Sep 2018
10/10 Excellent
Terry
Sep 10, 2018
Great staff, good location.
Terry
Stayed 4 nights in Sep 2018
10/10 Excellent
Claes
Sep 8, 2018
Nice
Nice Hotel, great location.
Claes
Stayed 1 night in Sep 2018
8/10 Good
Robert
Aug 22, 2018
Nice hotel
Decent hotel in the NH chain. Comfortable rooms and helpful staff. Breakfast plentiful with lots of choice. Car Park a bit of a squeeze. Very convenient for the waterfront.
Robert
Stayed 2 nights in Aug 2018
8/10 Good
Hamish, Scotland
Aug 20, 2018
Liked: Cleanliness, staff & service
Name Betrays Modernity
We were expecting a traditional hotel with the name but got a modern cost focussed hotel where the only freebies were an apple or a juice on arrival. The apple was bruised and the juice was watery though overall the hotel was clean and bright with the staff capable and the location adequate. It was up a hill and the hall lighting shone under the door st night. We also had an excellent view of the car park but nothing else. Luckily we were out a lot and were only there for two nights.
Stayed here before, brilliant for our need, clean fresh and well equipped rooms, pet friendly, car park, 5 mins to town and ferry port. See you next year