Desk, blackout drapes, free WiFi, bed sheets

Reviews of Hotel Inn Santa Fe

3.5 out of 5
Hotel Inn Santa Fe
3011 Cerrillos Rd, Santa Fe, NM

Reviews

7.6

Good

Rating 10 - Excellent. 164 out of 441 reviews" "
Rating 8 - Good. 134 out of 441 reviews" "
Rating 6 - Okay. 68 out of 441 reviews" "
Rating 4 - Poor. 36 out of 441 reviews" "
Rating 2 - Terrible. 39 out of 441 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
affordable hotel, clean, quiet, close to many good restaurants. highly recommend.
Stayed 1 night in Mar 2024
Response from Hotel Inn SF on Mar 24, 2024
Thank you, Devin, so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, HUGE! front desk attendant was very nice and helpful. Chinese food right next door is awesome
Stayed 1 night in Mar 2024
Response from Hotel Inn SF on Mar 23, 2024
Greetings David! Thank you for the generous rating. We are happy to hear you enjoyed a good experience, and had all you needed for a comfortable and welcoming stay. You can be assured that we are continuously improving our property and services!

10/10 Excellent

Crystal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful
Stayed 2 nights in Mar 2024
Response from Hotel Inn SF on Mar 22, 2024
Thank you so much, Crystal, for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

6/10 Okay

Hugo

Travelled with partner
Liked: Staff & service
It is a good place to stay, conveniently located just a 5 minute walk from meow wolf. There is a walmart within 2 to 3 minutes drive. Rooms are somewhat old, no smart tv nor automated ac. But well equipped with fridge and coffee maker. Very clean though
Stayed 2 nights in Mar 2024
Response from Hotel Inn SF on Mar 21, 2024
Hello Hugo, Thank you for the 3-star review. We know that there are many choices out there, and we're glad you chose us! We look forward to seeing our valued customer again soon!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Inn SF on Mar 14, 2024
Thank you so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

6/10 Okay

Samuel

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
I don’t think I would stay again as my first option. Staff was a bit naturally not welcoming. The bed I booked was a queen but got a double bed that seem like there was another double bed in the room but was taken out. No microwave or couch.
Stayed 1 night in Mar 2024
Response from Hotel Inn SF on Mar 13, 2024
Thank you for the 3-star review. We know that there are many choices out there, and we're glad you chose us, I’m sorry about the recent interaction you had with our team members and apologize that you were not treated with the care and respect that you deserve. We truly value our customers and are always eager to make their stay comfortable for them. Hope to have another opportunity to provide you with a superior stay!

10/10 Excellent

Laurie

Clean room good location, reasonably priced.
Stayed 1 night in Mar 2024
Response from Hotel Inn SF on Mar 7, 2024
Thank you so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

10/10 Excellent

Shelma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious room, easy parking access and clean room. Couldn’t ask for anything better.
Response from Hotel Inn SF on Feb 23, 2024
Thank you so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 2 nights in Jan 2024
Response from Hotel Inn SF on Feb 1, 2024
Hi Jennifer, thank you so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and staff was exceptionally friendly
Stayed 1 night in Dec 2023
Response from Hotel Inn SF on Jan 30, 2024
Thank you so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager that evening was extremely friendly, courteous...new his job very well..Rooms were clean and very well kept
Stayed 1 night in Jan 2024
Response from Hotel Inn SF on Jan 19, 2024
Greetings! Thank you for the generous ratings. We are happy to hear you enjoyed a good experience, and had all you needed for a comfortable and welcoming stay. We hope to see you again soon.

10/10 Excellent

Peter

Liked: Amenities
I think this is the best deal I've ever gotten! Maybe it's the time of year? Mid January? But the quality of my stay was awesome! I'm fairly easy going. Look. You spend most of your hotel stay in bed sleeping. The ancillaries are important, and when they are a cut above, you notice. It's really funny how easy it is to start out with clean and tight and keep it that way. This place has it!!
Stayed 1 night in Jan 2024
Response from Hotel Inn SF on Jan 13, 2024
Hi Peter, Thank you for taking the time to share this five star experience with our management, staff, and future guests. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and very big, lots of space. Check in was fast and very efficient, will stay again when needed. Good value
Stayed 2 nights in Jan 2024
Response from Hotel Inn SF on Jan 13, 2024
Good morning Robert, thank you, for taking the time to share this five star experience with our management, staff, and future guests. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit.

10/10 Excellent

Ruth

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great front desk gal. Comfy bed and room plus pet friendly 👍
Stayed 1 night in Jan 2024
Response from Hotel Inn SF on Jan 12, 2024
Thank you so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

8/10 Good

Nick

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Hotel Inn SF on Jan 9, 2024
Thank you so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

2/10 Terrible

JUDY

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Inn SF on Dec 31, 2023
Thanks for your rating. Had we known of any issues we would have done our best to accommodate you better however without knowing we cannot know where we went wrong therefore we cannot fix the issue. We wish you safe travels.

8/10 Good

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Informative efficient service! Dog friendly!!
Pet friendly!! So nice to let our dog off leash on an across country trip! The front desk worker was friendly, helpful, and efficient. We would choose to stay here again.
Stayed 1 night in Dec 2023
Response from Hotel Inn SF on Dec 29, 2023
Thank you so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again along with your fur baby. Have a wonderful day!

10/10 Excellent

Karen

Stayed 1 night in Dec 2023
Response from Hotel Inn SF on Jan 18, 2024
Thank you, Karen, so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

10/10 Excellent

Andrew

Stayed 1 night in Dec 2023
Response from Hotel Inn SF on Jan 18, 2024
Hi Andrew, thank you so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

4/10 Poor

Yesenia, Los Angeles

Stayed 1 night in Dec 2023
Response from Hotel Inn SF on Dec 29, 2023
Thanks for your rating

4/10 Poor

Dani

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Hotel Inn SF on Dec 29, 2023
Thanks for your rating.

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Inn SF on Dec 28, 2023
Thank you so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

4/10 Poor

ARAVIND

Travelled with family
Liked: Cleanliness, staff & service
It’s a Motel but not Hotel
Room was clean. We booked two double beds and got two Full beds. Bathroom door does not lock. Totally we feel it’s a motel but not hotel.
Stayed 2 nights in Dec 2023
Response from Hotel Inn SF on Dec 28, 2023
Thank you for your feedback, a room with two double beds is just that, a room with two full sized beds. We will definitely have our maintenance team look into the door lock as well and apologize for any inconvenience this may have caused. We do hope you give us another chance to provide you a 5-star experience in the future.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quick check in!
Stayed 1 night in Dec 2023
Response from Hotel Inn SF on Dec 28, 2023
Thank you so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2023
Response from Hotel Inn SF on Dec 21, 2023
Thank you so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great privately owned hotel in Santa Fe. The staff is very friendly and always accommodating. Hotel is not available for locals to book a room due to partying but out of town travelers can find a quiet hotel near several attractions like Meow Wolf and close to the historical downtown areas and shopping centers. Definitely worth the stay and the price is always a great bargin. Highly recommended this hotel.
Stayed 1 night in Dec 2023
Response from Hotel Inn Santa Fe on Dec 21, 2023
Greetings, Kevin, Thank you for the generous ratings. We are happy to hear you enjoyed a good experience and had all you needed for a comfortable and welcoming stay. You can be assured that we are continuously improving our property and services!Happy Holidays and we hope to see you again soon.

4/10 Poor

Isaac

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Inn SF on Dec 21, 2023
Thank you so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

10/10 Excellent

Reynaldo

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the location, price, cleanliness. The housekeeping ladies were very accommodating and attentive. I’d definitely recommend the stay. Hard to beat.
Stayed 3 nights in Dec 2023
Response from Hotel Inn Santa Fe on Dec 21, 2023
Greetings Reynaldo! Thank you for the generous ratings. We are happy to hear you enjoyed a good experience, and had all you needed for a comfortable and welcoming stay. We were sad to see you go but hope to see you again soon. Happy Holidays!

6/10 Okay

Sharee

Liked: Staff & service
Let’s just say you get what you pay for. The staff was great but the hotel itself needs a major renovation.
Stayed 5 nights in Dec 2023
Response from Hotel Inn SF on Dec 21, 2023
Thank you so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Inn SF on Dec 6, 2023
Thank you so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 1 night in Dec 2023
Response from Hotel Inn SF on Dec 5, 2023
Thank you, Yolanda for your lovely rating. We hope to see you again soon.

6/10 Okay

Verified traveller

Disliked: Staff & service
Bad management
I’m not happy about the service. I have an ESA animal and according to policy, they must clean the room every day. No problem but your staff shouldn’t be touching my dogs crate or treats. Now she’s reactive and barking at everyone. The manager promised me his cleaning girls wouldn’t disturb my stuff yet I came back to things being moved and my dog was given treats without my permission.
Stayed 8 nights in Nov 2023
Response from Hotel Inn SF on Nov 30, 2023
Thank you for your feedback Miss Livingston. It is hotel policy to clean our guest rooms daily with a pet for many reasons. Our staff however is not to touch anything in the room if there are belongings on the beds etc. they are to clean around them. We apologize for the poor customer service you experienced. We understand how important it is to feel well taken care of during your stay. We assure you that we take these concerns seriously and are looking into the issues you mentioned with our housekeeping staff who will be dealt with immediately. We wish you safe travels.

10/10 Excellent

Sheldon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good value. Very nice people.
Stayed 1 night in Nov 2023
Response from Hotel Inn SF on Nov 30, 2023
Thank you so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

10/10 Excellent

maryjane

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite
Stayed 2 nights in Nov 2023
Response from Hotel Inn S F on Nov 28, 2023
Thank you so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

4/10 Poor

Richard

It was just a place to stay a night
Stayed 1 night in Nov 2023
Response from Hotel Inn SF on Nov 28, 2023
Thanks for your feedback HAD we known of any issues while you were here we would have done our best to accommodate you better.

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 1 night in Nov 2023
Response from Hotel Inn SF on Nov 28, 2023
Thank you so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

2/10 Terrible

Julia

Stayed 1 night in Nov 2023
Response from Hotel Inn SF on Dec 21, 2023
Thank you so much for taking time out of your day to rate your stay with us. Had we known of any issues while you had stayed we would have done our best to accommodate your needs better. We wish you safe travels.

10/10 Excellent

Jeff, kenosha

Liked: Cleanliness, staff & service, property conditions & facilities
Good, basic accommodations at the best price in Santa Fe. No frills…good location.
Stayed 1 night in Nov 2023
Response from Hotel Inn SF on Nov 25, 2023
Thank you so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

8/10 Good

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
Parking and location to Meow Wolf and not far to Santa Fe Plaza
Stayed 2 nights in Nov 2023
Response from Hotel Inn SF on Nov 22, 2023
Thank you for your feedback, We hope to see you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Nov 2023
Response from Hotel Inn SF on Nov 16, 2023
Thank you so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Everything is great The room was nice and clean The person at the front desk was very friendly and helpful, the only issue is I could not take a bath because the tub would not fill up with water
Stayed 1 night in Nov 2023
Response from Hotel Inn SF on Nov 16, 2023
Thank you so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

8/10 Good

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location off highway and easy access to locations around the property
Stayed 1 night in Nov 2023
Response from Hotel Inn SF on Nov 16, 2023
Thank you so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

10/10 Excellent

Sheldon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff here is always great. Rooms are clean and affordable.
Stayed 1 night in Nov 2023
Response from Hotel Inn SF on Nov 10, 2023
Hi Sheldon, Thanks so much for your lovely review. We are always happy to see you and host you while you are in our area. We hope to see you again real soon.

8/10 Good

Justin

Property was easy access in and around facility. A lot of homeless and druggies walking around all night. Overall stay was nice. Great room and amenities.. would definetly stay again
Stayed 1 night in Nov 2023
Response from Hotel Inn SF on Nov 4, 2023
Thank you for the 4-star review. We know that there are many choices out there, and we're glad you chose us! We look forward to seeing our valued customer again soon!

10/10 Excellent

Carolina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent time! Everything was as expected and my dad was blown away by the space. We will be recommending La Fonda to our friends and family.
Stayed 1 night in Oct 2023
Response from Hotel Inn SF on Nov 2, 2023
Thank you so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

8/10 Good

Ehran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its shady but its a good shady. Great price for a room to just be in and out of. Nothing special, things are clean and well maintained.
Stayed 2 nights in Oct 2023
Response from Hotel Inn SF on Oct 29, 2023
Thank you for your rating and review.

10/10 Excellent

Sheldon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Hotel Inn SF on Oct 30, 2023
Thank you so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

8/10 Good

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The front desk staff was friendly. The room was sparsely furnished but clean. No microwave was a negative. The surrounding area has a large population of homeless which made my partner very nervous.
Stayed 1 night in Oct 2023
Response from Hotel Inn SF on Oct 29, 2023
Thank you so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

4/10 Poor

Julia

Disliked: Staff & service, property conditions & facilities
Check in was not great- took forever and they couldn’t find my reservation. The bed was like a rock, horribly uncomfortable, and the room smelled.
Stayed 1 night in Oct 2023
Response from Hotel Inn SF on Oct 27, 2023
We are so sorry to hear your recent visit to our hotel did not meet your expectations. We do hope you give us another chance to provide you a 5-star experience in the future.

10/10 Excellent

Brenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Inn SF on Oct 26, 2023
Thank you so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!