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Reviews of Courtyard by Marriott Santa Fe

3 out of 5
Courtyard by Marriott Santa Fe
3347 Cerrillos Rd, Santa Fe, NM

Reviews

7.8

Good

Rating 10 - Excellent. 352 out of 1000 reviews" "
Rating 8 - Good. 317 out of 1000 reviews" "
Rating 6 - Okay. 176 out of 1000 reviews" "
Rating 4 - Poor. 96 out of 1000 reviews" "
Rating 2 - Terrible. 59 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Janel

The bistro was overpriced and did not get my peanutbutter and jelly toast order right. It was whole grain peanutbutter toast, but instead of jelly with fruit on the side, it has strawberries on top. They forgot about my cold brew and the Ali didn’t give me the juice that I ordered. This was all just one morning. The area spending the hotel is sketchy. I walked a black and a half to Walgreens (across the highway) and passed at least four homeless/panhandlers along the way. I realize there are places like this, but not a place I want to stay on vacation.
Stayed 1 night in Apr 2024

4/10 Poor

Samuel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Both front desks were often left completely unattended. We found used dirty towels in our bathroom upon arrival. The rooms phone was broken. One hot tub was out of order and the other was cold. Swimming pool full of human hair. Ive stayed in places for half the price that didn't have these issues.
Stayed 2 nights in Mar 2024
Response from CY on Mar 14, 2024
Dear Samuel,Thank you for choosing to stay at the Courtyard Santa Fe and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent any issue from occurring in the future.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Santa Fe Management Team

10/10 Excellent

Chris

Stayed 1 night in Mar 2024
Response from CY on Apr 8, 2024
Dear Chris,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Santa Fe.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Santa Fe and we hope you choose to create more memories here whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Santa Fe Management Team

10/10 Excellent

Nancy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night. Was very busy but overall good.
Stayed 1 night in Mar 2024
Response from CY on Mar 13, 2024
Dear Nancy,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Santa Fe.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Santa Fe and we hope you choose to create more memories here whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Marriott Management Team

10/10 Excellent

Gayle

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Coyld hear people upstairs walking around.
Stayed 1 night in Mar 2024
Response from CY on Mar 13, 2024
Dear Gayle,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Santa Fe.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Santa Fe and we hope you choose to create more memories here whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Marriott Management Team

8/10 Good

Irma, Nixon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With cheaper hotels you expect to have a cheaper looking room but with as much as we paid you would think there would be a better shower head
Stayed 1 night in Mar 2024
Response from CY on Mar 13, 2024
Dear Irma,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Santa Fe.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Santa Fe and we hope you choose to create more memories here whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Marriott Management Team

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised by this hotel stay! I’ve stayed in Santa Fe many times and have stayed at some poor hotels unintentionally and was really trying to find something nicer for a good price. The price is a little higher than other hotels and for the area you wouldn’t think it should be priced higher. But I was very pleased at how safe I felt and the staff was very nice and accommodating. The room was clean enough (room phone was kinda dirty and gross) but the bed was comfortable, walls are not sound proof but we had no issues with noise from the street or neighbors. I would definitely stay here again. The homeless mentioned in other reviews might be because there is a shelter just a few minutes up the street from here, but there wasn’t any body lingering in the parking lot while we stayed here. You can definitely walk to a few places near by if needed. I personally rate it 7/10, would stay again!
Stayed 1 night in Jan 2024
Response from CY on Mar 5, 2024
Dear Alexandra,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Santa Fe.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Santa Fe and we hope you choose to create more memories here whenever your travels bring you back to Santa Fe.SincerelyCourtyard Santa Fe Management Team

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was amazing for the value of the property. We enjoyed pool time with our kids and were very comfortable. We did not try the food but heard it was good!
Stayed 2 nights in Dec 2023
Response from cy on Feb 7, 2024
Dear Danielle,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Santa Fe.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Santa Fe and we hope you choose to create more memories here whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Santa Fe

6/10 Okay

Jesse

Stayed 1 night in Feb 2024
Response from CY on Mar 26, 2024
Dear Jesse,Thank you for choosing to stay at the Courtyard Santa Fe and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent any issue from occurring in the future.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Santa Fe Management Team

8/10 Good

Shveta

Liked: Cleanliness
Stayed 4 nights in Jan 2024
Response from cy on Jan 29, 2024
Dear Shveta,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Santa Fe.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Santa Fe and we hope you choose to create more memories here whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Santa Fe Management Team

4/10 Poor

john

Travelled with partner
Disliked: Staff & service, amenities
We picked this hotel because they had 2 indoor hot tubs. When we arrived both hot tubs were not working. Also the room was very sterile not pne picture on the wall. We let the person kknow who eas in charge. The response was not hood he didnt even apologize. We eill neber go to this hotel again!
Stayed 2 nights in Jan 2024
Response from Cy on Jan 17, 2024
Dear John,Thank you for choosing to stay at the Courtyard Santa Fe and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent any issue from occurring in the future.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Santa Fe Management Team

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from cy on Jan 15, 2024
Dear Sergio,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Santa Fe.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Santa Fe and we hope you choose to create more memories here whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Marriott Management Team

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from cy on Jan 17, 2024
Dear Jennifer,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Santa Fe.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Santa Fe and we hope you choose to create more memories here whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Santa Fe Management Team

10/10 Excellent

Juan

Stayed 1 night in Jan 2024
Response from cy on Jan 15, 2024
Dear Juan,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Santa Fe.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Santa Fe and we hope you choose to create more memories here whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Santa Fe Management Team

10/10 Excellent

Rodger

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here with a family of 4 and 2 pets. The king suite was spacious with one room and a living room. Comfortable and reasonably priced. The bistro offers a diverse menu and a bar. The food was good and very convenient on a winter night to not have to leave the hotel after travelling for 8 hours. Would definitely stay here again.
Stayed 1 night in Jan 2024
Response from Cy on Jan 8, 2024
Dear Rodger,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Santa Fe.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Santa Fe and we hope you choose to create more memories here whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Santa Fe Management Team

10/10 Excellent

Sethu

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very very nice
Stayed 3 nights in Dec 2023
Response from cy on Jan 4, 2024
Dear Sethu,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Santa Fe.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Santa Fe and we hope you choose to create more memories here whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Santa Fe Management Tea

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Both receptionist were very friendly and made everything so easy to check in
Stayed 1 night in Dec 2023
Response from cy on Jan 4, 2024
Dear Damian,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Santa Fe.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Santa Fe and we hope you choose to create more memories here whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Santa Fe Management Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from cy on Feb 7, 2024
Dear Anonymous,Thank you for choosing to stay at the Courtyard Santa Fe and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent any issue from occurring in the future.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Santa Fe Management Team

8/10 Good

Gayle

Stayed 4 nights in Dec 2023
Response from cy on Jan 29, 2024
Dear Gayle,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Santa Fe.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Santa Fe and we hope you choose to create more memories here whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Santa Fe Management Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from cy on Jan 2, 2024
Dear Anonymous,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Santa Fe.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Santa Fe and we hope you choose to create more memories here whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Santa Fe Management Team

4/10 Poor

Rachel

Stayed 2 nights in Dec 2023
Response from cy on Jan 19, 2024
Dear Rachel,Thank you for choosing to stay at the Courtyard Santa Fe and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent any issue from occurring in the future.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Santa Fe Management Team

10/10 Excellent

Mason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service, the room, the open air center, the coffeebistro/breakfast, the fine drinks, along with excellent dinner made for a wonderful evening the only thing that can negatively be stated on is the street Cerillos being what it is. That being said its a lovely, friendly, secure, and comfortably welcoming hotel.
Stayed 1 night in Dec 2023
Response from CY on Dec 29, 2023
Dear Mason,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Santa Fe.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Santa Fe and we hope you choose to create more memories here whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Santa Fe Management Team

10/10 Excellent

Jenifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clever Design
The building is confusing but the staff helped us to sort it out and in the end what we perceived to be confusing was really a lovely design that lent itself to privacy.
Stayed 1 night in Dec 2023
Response from CY on Dec 28, 2023
Dear Jenifer,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Santa Fe.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Santa Fe and we hope you choose to create more memories here whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Santa Fe Management Team

2/10 Terrible

Yohan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from cy on Dec 26, 2023
Dear Yohan,Thank you for choosing to stay at the Courtyard Santa Fe and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent any issue from occurring in the future.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Santa Fe Management Team

6/10 Okay

Timothy

Stayed 1 night in Dec 2023
Response from cy on Dec 26, 2023
Dear Timothy,Thank you for choosing to stay at the Courtyard Santa Fe and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent any issue from occurring in the future.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Santa Fe Management Team

10/10 Excellent

Daniel

Stayed 1 night in Nov 2023
Response from cy on Dec 26, 2023
Dear Daniel,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Santa Fe.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Santa Fe and we hope you choose to create more memories here whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Santa Fe Management Team

8/10 Good

Shambriosha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Courtyard by Marriot. Desiree at the front desk was very friendly and helpful! The heated pool and hot tubs were a big hit for the kids!! It was clean and very comfortable. The only downside was that we couldn't get any hot water to the shower.
Stayed 2 nights in Nov 2023
Response from cy on Nov 22, 2023
Dear Shambriosha,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Courtyard Santa Fe Management Team

8/10 Good

Ollie

Travelled with family
Liked: Cleanliness, amenities
Was not in the best location; many homeless hanging out. Room was ok...noisy at times. We could feel the floors moving when the "neighbor" walked around. Front desk staff (especially checking in; checking out was a little nicer) we're not very friendly. The nicest person there was the barista at The Bistro! (Jessy? Marisa?) She was super nice!
Stayed 2 nights in Nov 2023
Response from cy on Nov 16, 2023
Dear Ollie,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Santa Fe.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Santa Fe and we hope you choose to create more memories here whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Marriott Management Team

10/10 Excellent

Tamara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The color- it is a basic gray and black. Terrible colors for a pretty hotel
Stayed 1 night in Nov 2023
Response from CY on Nov 7, 2023
Dear Tamara,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Santa Fe.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Santa Fe and we hope you choose to create more memories here whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Santa Fe Management Team

8/10 Good

Eduard

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from cy on Nov 7, 2023
Dear Eduard,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Santa Fe.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Santa Fe and we hope you choose to create more memories here whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Santa Fe Management Team

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Nice accommodations.
Stayed 1 night in Nov 2023
Response from cy on Nov 4, 2023
Dear,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Santa Fe.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Santa Fe and we hope you choose to create more memories here whenever your travels bring you back to Santa Fe.SincerelyCourtyard Santa Fe Management Team

10/10 Excellent

Julius

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. As soon as I got in. I was greeted by Mr. Pablo. He was very friendly and professional. I would definitely stay here again. Safe, and very convenient location
Stayed 1 night in Oct 2023
Response from cy on Nov 1, 2023
Dear Julius,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Santa Fe.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Santa Fe and we hope you choose to create more memories here whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Santa Fe Management Team

4/10 Poor

Mindy

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The gentleman at the front desk was lovely and the lobby was nice. The room, however, was outdated and kinda gross. Skipped our shower and dipped out to Starbucks for breakfast. I expected more for the price and given its a Marriott. Should’ve read the other reviews but got a good night sleep despite it not being what we expected.
Stayed 1 night in Oct 2023
Response from cy on Oct 31, 2023
Dear, MindyThank you for choosing to stay at the Courtyard Santa Fe and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent any issue from occurring in the future.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Santa Fe Management Team

4/10 Poor

Jeffrey

Disliked: Cleanliness, staff & service
The gave me a room that had not been cleaned and made up after last guest departed. In the morning the made tried to enter the room several times. Even after I told her I was sleeping. I spoke to the manager and he couldn’t have cared less about the status of his hotel. Do not stay at this property. New management is a must if this place wants to survive!
Stayed 1 night in Oct 2023
Response from cy on Oct 30, 2023
Dear Jeffrey,Thank you for choosing to stay at the Courtyard Santa Fe and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent any issue from occurring in the future.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Santa Fe Management Team

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would have all been a 5 except we could hear every step made by the person who had the room above us.
Stayed 2 nights in Oct 2023
Response from SF on Oct 23, 2023
Dear Michael,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Courtyard Santa Fe Management Team

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
Excellent hotel. Lots of amenities. Clean room and friendly staff.
Stayed 1 night in Oct 2023
Response from CY on Oct 23, 2023
Dear Linda,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Courtyard Santa Fe

4/10 Poor

Joseph

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from cy on Oct 23, 2023
Dear Joseph,Thank you for choosing to stay at the Courtyard Santa Fe and providing your honest feedback on the Guest Satisfaction Survey.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent any issue from occurring in the future.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Santa Fe Management Team

8/10 Good

Dorothy

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Cy on Oct 16, 2023
Dear Dorothy,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Santa Fe.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Santa Fe and we hope you choose to create more memories here whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Santa Fe

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay - lots of room.
Stayed 1 night in Oct 2023
Response from CY on Oct 16, 2023
Dear Doug,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Santa Fe.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Santa Fe and we hope you choose to create more memories here whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Santa Fe

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness
It’s not room to clean stand nights is lts dirty and faucets in bathrooms it’s not working good and the big door mirror it’s broken
Stayed 2 nights in Oct 2023
Response from cy on Oct 16, 2023
Dear Jose, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Santa Fe.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Santa Fe and we hope you choose to create more memories here whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Marriott Santa Fe

8/10 Good

James

Stayed 6 nights in Sep 2023
Response from cy on Oct 30, 2023
Dear James,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Santa Fe.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Santa Fe and we hope you choose to create more memories here whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Santa Fe Management Team

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from cy on Oct 2, 2023
Dear Anonymous, Thank you for choosing to stay at the Courtyard Santa Fe and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent any issue from occurring in the future.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Santa Fe

8/10 Good

Kami

Liked: Staff & service
Mediocre for a Marriott
Didn’t match the typical Marriott quality. Seems like it was an old hotel they turned into a Marriott. VERY small bathroom. You could barely shut the door while standing directly against the toilet. Shower seemed very old and the shower head sprayed everywhere but were it should. The lobby and bistro were nice, and staff was friendly.
Stayed 1 night in Sep 2023
Response from cy on Sep 25, 2023
Dear Mediocre for a Marriott,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Santa Fe.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Santa Fe and we hope you choose to create more memories here whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Santa Fe Management Team

8/10 Good

Sunday, Palm Desert

Travelled with family
Liked: Staff & service
Clean, staff good, it’s just that the hotel seemed older, and it’s an open concept so really no privacy around the floors. Rooms clean.
Stayed 1 night in Sep 2023
Response from cy on Sep 24, 2023
Dear Sunday,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Santa Fe.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Santa Fe and we hope you choose to create more memories here whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Santa Fe Management Team

8/10 Good

Margaret

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from cy on Sep 24, 2023
Dear Margaret,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Santa Fe.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Santa Fe and we hope you choose to create more memories here whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Santa Fe Management Team

10/10 Excellent

Kevin

Stayed 1 night in Sep 2023
Response from cy on Oct 31, 2023
Dear Kevin,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Santa Fe.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Santa Fe and we hope you choose to create more memories here whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Marriott Management Team

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 2 nights in Sep 2023
Response from CY on Sep 18, 2023
Dear Anthony,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Santa Fe.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Santa Fe and we hope you choose to create more memories here whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Santa Fe Management Team

10/10 Excellent

Danny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was up to date and secure!
Stayed 1 night in Sep 2023
Response from cy on Sep 18, 2023
Dear Danny,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Santa Fe.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Santa Fe and we hope you choose to create more memories here whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Santa Fe Management Team

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from CY on Sep 18, 2023
Dear,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Santa Fe.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Santa Fe and we hope you choose to create more memories here whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Santa Fe Management Team

6/10 Okay

Chad

Travelled with family
Liked: Staff & service
The staff was great. The hotel is dated and could use a little refurbishing ( things like wallpaper peeling, paint needing touch up and fixtures in the bathroom needing replaced.
Stayed 2 nights in Sep 2023
Response from cy on Sep 5, 2023
Dear Chad,Thank you for choosing to stay at the Courtyard Santa Fe and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent any issue from occurring in the future.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Santa Fe Management Team